客户忠诚度计划相关的专利数据

序号	专利名	申请号	申请日	公开（公告）号	公开（公告）日	发明人
1	Customer loyalty program	US10127230	2002-04-19	US20030200141A1	2003-10-23	Sharon K. Robison
The present invention relates to a method for rewarding customers of a business. The method broadly comprises establishing an account for the customer, awarding points to the customer account based on customer purchases, inviting the customer to attend an event at a particular site, and awarding additional points to the customer account when the customer attends the event. The method of the present invention also awards bonus points to the customer account if the customer brings another individual and the another individual performs a particular act.
2	Customer loyalty investment program	US09400417	1999-09-30	US06345261B1	2002-02-05	Robert S. Feidelson; C. Eric Peters; Timothy C. Parrott; Joseph P. Larizza
The present invention is directed to a customer loyalty investment program system and method where purchase rebates are used to provide the customer with an important fund including merchant securities. The system illustratively includes a web server containing a web site and a database server containing a member information, merchant information, fund information, purchase/rebate information, on-line financial products/services information, and an input/output means. The method may include negotiating rebate percentages with merchants, registering members, receiving rebates from the merchants based on member purchases, investing the rebates in the fund, including securities of at least one merchant, and issuing shares in the fund to members based on rebates received as a result of their respective purchases. Advantageously, the composition of the fund preferably reflects the rebates received from the merchants. In the credit card embodiment, rebates may be received from both a credit card issuer and merchants agreeing to provide rebates based on member purchases using the credit card.
3	DYNAMIC ADMINISTRATION OF CUSTOMER LOYALTY PROGRAMS	EP06790772	2006-09-29	EP1932108A4	2011-04-27	TIETZEN TERRANCE PATRICK; ARCHINUK MARK MARCEL; HASKINS TAMARA MARY

4	DYNAMIC ADMINISTRATION OF CUSTOMER LOYALTY PROGRAMS	EP06790772.5	2006-09-29	EP1932108A1	2008-06-18	Tietzen, Terrance Patrick; Archinuk, Mark Marcel; Haskins, Tamara Mary
A method, computer system, and computer program product for encouraging customer loyalty; acquiring, retaining and rescuing new customers is provided. The method includes the steps of: (a) one or more partners participating within the loyalty system to help define token, cross-promotional tokens, and prize opportunities associated with one or more activities (16); (b) registering one or more members with the loyalty methods for the loyalty system, whereby their registration may include the provision of a registered form of payment data for one or more registered form of payment types of each of the one or more participants and the registration of a token (36); (c) collecting financial data corresponding to transactions of the one or more members associated with the one or more partners, and providing said financial data to the loyalty system; (d) providing access to the loyalty system to the one or more members, the loyalty system permitting the one or more partners; (i) to define the rules defining the loyalty program, including special partner tokens including cross-promotional tokens between partners, loyalty tokens or payments, and chances to win prize opportunities (16); (ii) to monitor the effectiveness of the loyalty systems; and (iii) to modify the loyalty system to enhance its effectiveness.
5	Systems and Methods for Customer Loyalty Program	US13543369	2012-07-06	US20130124273A1	2013-05-16	Rishi Chhabra
As a customer conducts qualifying transactions with a participating merchant within a group of merchants, the customer accumulates reward points which can be redeemed at any participating merchant within the group at the time of redemption. A promotion/award determination engine and associated database track the points. A redemption engine is coupled to the database for the redemption of the points.
6	SECURISATION DE DONNEES POUR PROGRAMMES DE FIDELISATION DE CLIENTELE	EP06726214.7	2006-03-02	EP1866859A2	2007-12-19	MORIN, Benjamin; CANARD, Sébastien; CLERC, Fabrice
The invention concerns a portable device, a terminal, a system and a method for recording data concerning a transaction through the terminal (1) of a merchant on a portable device (3) of customer loyalty with a group of at least one merchant, said transaction being recorded by the said merchant terminal (1) on the portable device (3), in accordance with the following steps, implemented in any particular order: a first recording corresponding to said transaction encrypted with an encryption key (C1) of the customer, and a second recording corresponding to said transaction encrypted with a key (M1) associated with said group to which said merchant belongs.
7	Making Secure Data for Customer Loyalty Programs	US11885682	2006-03-02	US20090012900A1	2009-01-08	Benjamin Morin; Sebastien Canard; Fabrice Clerc
A portable device, a terminal, a system, and a method of storing data relating to transactions by terminals (1) of merchants in portable loyalty devices (3) of customers of at least one group comprising at least one merchant, said transaction being stored by the terminal (1) of said merchant in the portable device (3) by executing the following steps in any order: storing a first record corresponding to said transaction encrypted with an encryption key (C1) of the customer; and storing a second record corresponding to said transaction encrypted with a key (M1) associated with said group to which said merchant belongs.
8	Customer loyalty investment program system and method	US10001285	2001-11-30	US20020116264A1	2002-08-22	Robert S. Feidelson; Eric C. Peters; Timothy C. Parrott; Joseph P. Larizza
The present invention is directed to a customer loyalty investment program system and method. In one embodiment, the invention is used in e-commerce. In another embodiment, the invention may be used for on-line and/or off-line commerce using a credit card. The system illustratively includes a web server containing a web site and a database server containing a member information, merchant information, fund information, purchase/rebate information, on-line financial products/services information, and an input/output means. The method may include negotiating rebate percentages with merchants, registering members, receiving rebates from the merchants based on member purchases, investing the rebates in the fund, and issuing shares in the fund to members based on rebates received as a result of their respective purchases. Advantageously, the composition of the fund preferably reflects the rebates received from the merchants. In the credit card embodiment, rebates may be received from both a credit card issuer and merchants agreeing to provide rebates based on member purchases using the credit card.
9	City parking services with area based loyalty programs	EP12175949.2	2012-07-11	EP2546795A3	2013-01-30	Rowe, Richard; Fiorucci, Jean-Louis
Apparatus and methods related providing city services, such as parking, are described. Methods and apparatus for providing parking rewards programs are described. The methods and apparatus can include maintaining accounts for participants in the rewards program, tracking purchases of parking and other participant activities and determining parking awards based upon the activities. The parking rewards programs can be used to incentivize behaviors that balance the use of the parking space commodity according to the needs of different stakeholders, such as the city, residents, merchants and visitors. For example, parking awards and the criteria used for earning awards can be used to encourage particular behaviors while a parking space is being utilized, such as shopping, the use of public transportation or efficient trip planning.
10	Method of developing customer acquisition and loyalty marketing programs	US10843044	2004-05-11	US20050256767A1	2005-11-17	Elliot Friedman
A method for developing a comprehensive and integrated corporate marketing program to increase new customer acquisition and customer loyalty for consumer services corporations is disclosed. The method involves an integrated set of marketing, database and communication steps. The marketing portion of the process involves researching the given marketplace, creating branding tools, and developing loyalty-based products and programs in support of the marketing. The database portion of the process includes creation of a new database, populating the database with data from a variety of sources, and using the data in the new database to deliver the products and programs. The communication process steps include researching existing and potential communication channels, developing and selecting appropriate channels for the delivery of the products and programs, creating promotional and informational materials, and acquiring third party media to deliver the products and programs.
11	CUSTOMIZED CUSTOMER LOYALTY REWARDS PROGRAM ENHANCED REWARDS DISTRIBUTION SYSTEM AND METHOD	PCT/US2012020753	2012-01-10	WO2012096941A3	2012-09-13	EPSTEIN JACOB H; FABRIZIO MARK A; STONE ANDREW J; CRAY WILLIAM C
A customer loyalty rewards program random enhanced reward distribution system and method may comprise a server (304) receiving an indication that a user is a qualified participant because the user is one of a recipient of customer loyalty rewards program currency and qualified to be such a recipient. The server (304) may be configured to provide the user with a representation of a game (1400), via a communication network (290). The server (304) may be configured to receive, via the communication network (290), from the user, an indication that the user participates (1402) using the representation of the game (1400). The server (304) may determine whether the user is an enhanced reward recipient. The server (304) may be configured to determine whether the user is an enhanced reward recipient by selecting a position in a results array (100) predetermined to contain the indication (104) of whether the user is an enhanced reward recipient.
12	System and Method for a Customer Loyalty Program and Storage Device	US11278811	2006-04-05	US20060224450A1	2006-10-05	Jon Moon
The system and method of this invention increases customer contact and affinity with a business through services and information provided via a data storage device. In one exemplary embodiment a retail business provides a targeted customer with a pocket flash drive unit customized with the business's logo on the outside and information specifically chosen for the customer in the device memory. The customer is encouraged to regularly patronize the business to obtain further information of value onto the flash drive.
13	METHODS AND SYSTEMS FOR DISPLAYING LOYALTY PROGRAM INFORMATION ON A PAYMENT CARD	EP10819440.8	2010-09-23	EP2481020A1	2012-08-01	LEHMAN, Garrett Delos
A method for displaying loyalty program information on a payment card using a computer coupled to a database is described. The payment card includes a processing device coupled to a display screen. The method includes receiving, at the computer, a loyalty program request message that includes payment card identification data. The payment card identification data is associated with the payment card. The method also includes determining that the payment card is registered in a loyalty program based on the payment card identification data and cardholder account data stored in the database. The method also includes electronically generating a loyalty program response message that includes loyalty program update data. The method further includes transmitting the loyalty program update data from the computer to the payment card for displaying as loyalty program information on the display screen.
14	METHODS AND SYSTEMS FOR DISPLAYING LOYALTY PROGRAM INFORMATION ON A PAYMENT CARD	EP10819440	2010-09-23	EP2481020A4	2015-04-29	LEHMAN GARRETT DELOS

15	Methods for Developing Customer Loyalty Programs and Related Systems and Devices	US14219665	2014-03-19	US20150269603A1	2015-09-24	Roger E. Young, JR.; Richard Adams; Phillip N. Parker
In some aspects, methods for measuring a level of usage of one or more replaceable consumable components within a material processing system can include detecting a type of consumable component in use within a processing device of the material processing system; determining, using a computing system, if the type of consumable component in use is a specific type of consumable component; and determining, using the computing system, a usage ratio of the specific type of consumable component used relative to other types of consumable components used within the processing device during a cumulative time period of use of the material processing system.
16	Method for evaluating customer valve to guide loyalty and retention programs	US09593118	2000-06-13	US07340408B1	2008-03-04	James Howard Drew; Denkanikota R. Mani; Andrew Louis Betz, III; Piew Datta-Read
A method and apparatus for training a neural network to compute hazard functions for customers and analyzing hazard functions, both for an individual customer, and for set of customers to focus marketing techniques. The hazard function represents the likelihood of churn for a particular customer. The gain in lifetime value is also calculated for each customer which incorporates the present value of the customer with the future value of the customer if a new contract is entered. The overall shape of the hazard function, combined with the gain in lifetime value, specifies what marketing techniques are to be applied together with what additional incentives are to be offered to the customer in order prevent churn.
17	Customized Customer Loyalty Rewards Program Enhanced Rewards Distribution System and Method	US13977287	2012-01-10	US20130346170A1	2013-12-26	Jacob H. Epstein; Mark A. Fabrizio; Andrew J. Stone; William C. Cray
A customer loyalty rewards program random enhanced reward distribution system and method may comprise a server (304) receiving an indication that a user is a qualified participant because the user is one of a recipient of customer loyalty rewards program currency and qualified to be such a recipient. The server (304) may be configured to provide the user with a representation of a game (1400), via a communication network (290). The server (304) may be configured to receive, via the communication network (290), from the user, an indication that the user participates (1402) using the representation of the game (1400). The server (304) may determine whether the user is an enhanced reward recipient. The server (304) may be configured to determine whether the user is an enhanced reward recipient by selecting a position in a results array (100) predetermined to contain the indication (104) of whether the user is an enhanced reward recipient.
18	Method and system for administering a customer loyalty reward program using a browser extension	US09908615	2001-07-19	US20020046109A1	2002-04-18	Huw Leonard; Gary Farmaner
A system and method are provided for administering an on-line customer loyalty reward program through the use of a browser extension installed on a client computer system. The browser extension is capable of detecting special text (e.g., Extensible Markup Language (nullXMLnull)) embedded in a comment block or data island of a HyperText Markup Language (nullHTMLnull) document, which embedded text may be dynamically generated by a server computer system to describe an on-line purchase, or statically created to identify and describe electronic coupons (nulle-Couponsnull) or other promotions. The browser extension processes the special text (e.g., XML) to register e-Coupons and/or on-line purchases in the customer loyalty reward program. One or more registered e-Coupons may be automatically applied to any applicable on-line purchase.
19	Employee and Customer Loyalty and Rewards Programs, Satisfaction Metrics and Their Methods of Use	US13492826	2012-06-09	US20130035987A1	2013-02-07	Shirley Dreifus; Farhan Ali
Computer-implemented methods for providing real-time customer, patient or consumer and employee metrics include: providing at least one strategic goal; providing at least one metric associated with the at least one strategic goal; providing at least one communication channel between a customer and a company; providing at least one communication code; utilizing the at least one communication code to access the at least one communication channel; providing a survey tool to the customer using the at least one communication channel; capturing data from the survey tool in a database; converting the captured data to the at least one metric; and providing the at least one metric on a dashboard application. An executable software application that implements the computer-implemented method disclosed is also contemplated.
20	Integrated frequency and award redemption program for installment based receivables behavior modification and customer loyalty management	US09788302	2001-02-15	US20020111859A1	2002-08-15	Gregory Sheldon; Scott Jarol; Marisa Pena
An integrated automated frequency award program is disclosed. An installment payment transaction processing system forwards the details of a customer's payment to a secondary transaction processing system, which evaluates whether the payment was received on or before the due date. If paid by the due date, the secondary transaction processing system calculates award points based on variable criteria, updates the points account balance for the enrolled customer or Member, and communicates the reward to the Member. Members may browse a catalog of available products and services for which they may redeem their awarded points. When a Member selects a product or service for redemption of his or her points, the system verifies that the Member's points account balance contains sufficient points to purchase the item, then places the order with the appropriate vendor or fulfillment service and subtracts the redeemed points from the Member's account balance.

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