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    • 93. 发明授权
    • Service system for air conditioner and server system for monitoring center
    • 空调服务系统及监控中心服务器系统
    • US06925420B2
    • 2005-08-02
    • US10951890
    • 2004-09-29
    • Makoto ItoTadashi TakaiTomotsune TairaMasanori TakagiYukio Ito
    • Makoto ItoTadashi TakaiTomotsune TairaMasanori TakagiYukio Ito
    • F24F11/02F24F11/00H04Q9/00G06F11/30G21C17/00
    • F24F11/30F24F11/57F24F11/58
    • A service system for air conditioner is provided which offers a total solution to a wide range of fields, from the customer relationship management covering individual users, building owners and administrators and building management companies to the maintenance and management, manufacture, design, and development on the part of the manufacturer. The service system includes a monitoring center which has the customer database, an operation information database for storing operation information of air conditioners for each customer, and a device information database having device information on the air conditioners related with each customer of the customer database. The monitoring center, upon deciding that there is anomaly in the operation information, dens to the cellular phone over the Internet the information representing the content of the anomaly and the customer information and device information associated with the operation information which was judged abnormal.
    • 提供空调服务系统,从广泛的领域提供全面的解决方案,涵盖个人用户,业主和管理人员以及楼宇管理公司的客户关系管理,到维护管理,制造,设计和开发 制造商的一部分。 服务系统包括具有客户数据库的监控中心,用于存储每个客户的空调的操作信息的操作信息数据库,以及具有与客户数据库的每个客户相关的空调的设备信息的设备信息数据库。 监视中心在确定操作信息中存在异常的情况下,通过因特网向移动电话致密,表示异常内容的信息以及与被判断为异常的操作信息相关联的客户信息和设备信息。