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91. 发明授权

US10970491B2 Incident matching with vector-based natural language processing 有权
公开(公告)号：US10970491B2
公开(公告)日：2021-04-06
申请号：US16809197
申请日：2020-03-04
申请人： ServiceNow, Inc.
发明人： Baskar Jayaraman , Aniruddha Madhusudan Thakur , ChitraBharathi Ganapathy , Shiva Shankar Ramanna
IPC分类号： G06F17/27 , G06F17/22 , G06F40/30 , G06N3/08 , G06F16/33
摘要： A database may contain a corpus of text strings, the text strings respectively associated with vector representations thereof, where each of the vector representations is an aggregation of vector representations of words in the associated text string. An artificial neural network (ANN) may have been trained with mappings between: (i) the words in the text strings, and (ii) for each respective word, one or more sub strings of the text strings in which the word appears. A server device may be configured to: receive an input text string; generate an input aggregate vector representation of the input text string by applying an encoder of the ANN to words in the input text string; compare the input aggregate vector representation to the vector representations; identify a relevant subset of the vector representations; and transmit the text strings that are associated with the relevant subset of the vector representations.

92. 发明授权

US10963314B2 Discovery and mapping of a platform-as-a-service environment 有权
公开(公告)号：US10963314B2
公开(公告)日：2021-03-30
申请号：US16528309
申请日：2019-07-31
申请人： ServiceNow, Inc.
发明人： Tom Bar Oz , Hail Tal , Shay Herzog , Shiri Hameiri
IPC分类号： H04L12/00 , G06F9/50 , H04L29/08
摘要： A system includes persistent storage configured to store data on behalf of a managed network and a discovery application configured to perform operations. An application system hosts software applications on behalf of the managed network. The operations include obtaining a service identifier for the application system and, based thereon, determining partitions into which the application system is divided. The operations also include determining, within each respective partition, spaces between which the software applications of the managed network are distributed, and determining, within each respective space, one or more software applications of the software applications of the managed network. The respective space provides an isolated computing environment for execution of the one or more software applications therein. The operations further include determining a mapping that indicates a distribution of (i) the spaces among the partitions and (ii) the software applications among the spaces, and storing, in the persistent storage, the mapping.

93. 发明授权

US10956683B2 Systems and method for vocabulary management in a natural learning framework 有权
公开(公告)号：US10956683B2
公开(公告)日：2021-03-23
申请号：US16356815
申请日：2019-03-18
申请人： ServiceNow, Inc.
发明人： Edwin Sapugay , Anil Kumar Madamala , Maxim Naboka , Srinivas SatyaSai Sunkara , Lewis Savio Landry Santos , Murali B. Subbarao
IPC分类号： G06F40/30 , G06N20/00 , G10L15/19 , G10L15/22 , G06N5/02 , G06F40/205 , G06F40/211 , G10L15/18 , G10L15/16
摘要： An agent automation system implements a virtual agent that is capable of learning new words, or new meanings for known words, based on exchanges between the virtual agent and a user in order to customize the vocabulary of the virtual agent to the needs of the user or users. The agent automation framework has access to a corpus of previous exchanges between the virtual agent and the user, such as one or more chat logs. New words and/or new meanings for known words are identified within the corpus and new word vectors are generated for these new words and/or new meanings for known words and added to refine a word vector distribution model. The refined word vector distribution model is then utilized by the agent automation system to interact with the user.

94. 发明授权

US10956013B2 User interface for automated flows within a cloud based developmental platform 有权
公开(公告)号：US10956013B2
公开(公告)日：2021-03-23
申请号：US15815476
申请日：2017-11-16
申请人： ServiceNow, Inc.
发明人： Harry Thomas Nelson , Rebecca Dias , Mark Brennan , Qian Zhang , Christen Mitchell
IPC分类号： G06F3/048 , G06F3/0484 , G06F9/54 , G06F3/0482 , H04L12/24 , H04L29/08 , G06F16/27 , G06Q10/06
摘要： Creating, executing, and managing flow plans by performing at least the following: presenting on a display an action instance associated with a flow plan within an action designer user interface, wherein the action designer user interface comprises: an action outline component that includes an input graphical element, one or more step instance graphical element, and an action graphical element, wherein one of the graphical elements is highlighted within the action outline component; and an action window adjacent to the action outline component, wherein the action window comprises one or more input fields that dynamically change based on a user selection of one of the graphical elements within the action outline component, and present a window to select from a list of pre-existing step instance types for a step instance.

95. 发明授权

US10951483B2 Agent-assisted discovery of network devices and services 有权
公开(公告)号：US10951483B2
公开(公告)日：2021-03-16
申请号：US16898127
申请日：2020-06-10
申请人： ServiceNow, Inc.
发明人： Sreenevas Subramaniam
IPC分类号： H04L12/24
摘要： A computing system may include persistent storage disposed within a remote network management platform and a proxy software application disposed within a managed network that is associated with the remote network management platform. The proxy software application may be configured to: (i) receive, from the remote network management platform, a discovery request; (ii) determine that the discovery request targets a computing device and is to be performed by way of a software agent deployed on the computing device; (iii) based on the discovery request, generate, by way of query mappings, a query expression; (iv) transmit, to the software agent, the query expression; (v) receive, from the software agent, a query response specifying configuration information related to the computing device; (vi) generate, by way of response mappings, a discovery response representing the configuration information related to the computing device; and (vii) transmit, to the remote network management platform, the discovery response.

96. 发明授权

US10949789B2 Capability based planning 有权
公开(公告)号：US10949789B2
公开(公告)日：2021-03-16
申请号：US15723766
申请日：2017-10-03
申请人： ServiceNow, Inc.
发明人： Mark David Bodman
IPC分类号： G06Q10/06 , H04L12/26
摘要： A method includes receiving hierarchy data indicating a capability hierarchy associated with a customer network, the capability hierarchy indicating that a first capability is a sub-capability of a second capability. The method further includes receiving application data from a MID server of the customer network, the application data associated with an application utilized by the customer network for the first capability. The method further includes determining, based on the application data, an application score indicating an effectiveness level of the application for the first capability. The method further includes determining, based on the application score, a first capability score associated with the first capability. The method further includes determining, based on the first capability score and the capability hierarchy, a second capability score of the second capability, the second capability score indicating a health metric of the second capability within the customer network.

97. 发明授权

US10949070B2 Customizable mobile application for event management 有权
公开(公告)号：US10949070B2
公开(公告)日：2021-03-16
申请号：US16352529
申请日：2019-03-13
申请人： ServiceNow, Inc.
发明人： Bnayahu Makovsky
IPC分类号： G06F9/451 , G06F3/0484 , G06F9/54 , G06F3/0481 , G06F3/0482
摘要： The present disclosure relates to a mobile application and interface for event management. The mobile application may have various, configurable features, such as different information that may be displayed, different actions that may be performed, and so forth, such that a given organization or user can be provided with configured or customized levels of function. A designer of the mobile application may configure or select certain features to be available to different users or classes of users, such as to remove a feature that is not relevant to a specific user or group of users.

98. 发明授权

US10939387B2 Granular adjustment of antenna power in multi-radio systems 有权
公开(公告)号：US10939387B2
公开(公告)日：2021-03-02
申请号：US16381946
申请日：2019-04-11
申请人： Apple Inc.
发明人： Digvijay Arjunrao Jadhav , Indranil S. Sen , Jonathan C. King , Mohit Narang , Prathyusha Sangepu , Qiong Wu , Shrenik Milapchand , Vijay Gadde , Yu Chen
IPC分类号： H04W52/26
摘要： Multi-radio wireless network devices are capable of transmitting and/or receiving data from multiple radiofrequency (RF) networks at different bands. Total transmission power limitations may be in place due to, for example, safety reasons. As a result, active management of transmission power may be performed during simultaneous transmission in different bands and/or networks. In some embodiments, the management may take place on group-by-group basis and a network-by-network basis. Antennas may be grouped based on their relative positions and impact on radiation emitted by the devices.

99. 发明授权

US10929186B2 Control token and hierarchical dynamic control 有权
公开(公告)号：US10929186B2
公开(公告)日：2021-02-23
申请号：US16217917
申请日：2018-12-12
申请人： ServiceNow, Inc.
发明人： Sreenivas Durvasula , Prabodh Saha , Amitav Mohanty
IPC分类号： G06F9/46 , G06F9/50
摘要： The present approach relates to systems and methods for facilitating an interrupt or change in automated tasks in progress, and using a control token (e.g., flag) to modify the progress of the automated task. In contrast to current automated tasks that may not be modified once the request for the automated task has been sent, the presently disclosed techniques allow for controlling and/or changing an automated task by using the control token and an associated status in conjunction with logical checkpoints defined for a thread at which the thread can be paused and the status changed.

100. 发明授权

US10928528B2 Computing rotation data using a gradient of translational data 有权
公开(公告)号：US10928528B2
公开(公告)日：2021-02-23
申请号：US15426957
申请日：2017-02-07
申请人： WESTERNGECO LLC
发明人： Nicolas Goujon , Pascal Guillaume Edme , Artem Kashubin , Everhard Johan Muijzert
IPC分类号： G01V1/16 , G01V1/30 , G01V13/00 , G01V1/18
摘要： Translational data in a first direction is measured by particle motion sensors contained in an elongated housing of a sensor device provided at an earth surface. The particle motion sensors are spaced apart along a second, different direction along a longitudinal axis of the elongated housing. Rotation data around a third direction is computed based at least in part on computing a gradient of the translational data with respect to the second direction.

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