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    • 12. 发明申请
    • Apparatus and method for providing automatic language preference
    • 提供自动语言偏好的装置和方法
    • US20080175373A1
    • 2008-07-24
    • US12059664
    • 2008-03-31
    • Indran NaickJeffrey Kenneth Wilson
    • Indran NaickJeffrey Kenneth Wilson
    • H04M3/00
    • H04M3/5233H04M3/5166H04M2203/2011
    • The present invention is directed to an apparatus and method for storing a language preference and providing the stored language preference automatically without any intervention of a user. The user may have an option to set a desired language preference on the calling apparatus such as a telephone device. A call center may send a query requesting language preference information of the user to the calling apparatus when the user makes a call connection to the call center. The desired language preference saved on the calling apparatus may be sent directly from the calling apparatus to the call center. In this manner, the user may not have to repeat a language selection process for every call made to the call center.
    • 本发明涉及一种用于存储语言偏好并且自动提供存储的语言偏好而不需要用户干预的装置和方法。 用户可以具有在诸如电话设备的呼叫装置上设置期望的语言偏好的选项。 当用户拨打呼叫中心的呼叫连接时,呼叫中心可以向呼叫设备发送请求用户的语言偏好信息的查询。 主叫设备上保存的所需语言偏好可以直接从主叫设备发送到呼叫中心。 以这种方式,用户可能不必对呼叫中心的每次呼叫重复语言选择过程。
    • 17. 发明申请
    • METHOD AND SYSTEM FOR RESPONDING TO REJECTED MESSAGES
    • 用于响应拒绝信息的方法和系统
    • US20080065761A1
    • 2008-03-13
    • US11530632
    • 2006-09-11
    • Jeffrey Kenneth Wilson
    • Jeffrey Kenneth Wilson
    • G06F15/16G06F15/173
    • G06Q10/107
    • A computer-implemented method, apparatus, and computer program product for managing rejected messages. Metadata is extracted from a message for storing information about the message in response to the message being rejected based on a problem on an email server. The metadata includes an identification of the problem on the email server and an email identification. A failure notification is sent to a sending party. The failure notification includes the metadata and indicates that a problem has occurred on an email server causing the message to be rejected. A correction notification is sent based on correction notification preferences in response to correction of the message problem. The correction notification includes the metadata and indicates that the problem on the email server has been corrected.
    • 一种用于管理被拒绝消息的计算机实现的方法,装置和计算机程序产品。 基于电子邮件服务器上的问题,从用于存储关于消息的信息的消息中提取元数据以响应于被拒绝的消息。 元数据包括电子邮件服务器上的问题的识别和电子邮件标识。 发送方发送故障通知。 故障通知包括元数据,并指示在电子邮件服务器上发生问题,导致消息被拒绝。 响应于消息问题的校正,基于校正通知偏好发送校正通知。 校正通知包括元数据,并指示电子邮件服务器上的问题已被更正。