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    • 43. 发明申请
    • IMAGE EXCHANGE METHOD AND SYSTEM FOR REMOTE SUPPORT
    • 用于远程支持的图像交换方法和系统
    • US20140059667A1
    • 2014-02-27
    • US13971568
    • 2013-08-20
    • RSupport Co., Ltd
    • Hyung Su Seo
    • H04L29/06
    • H04L63/0281H04L63/029
    • An image exchange method and system for remote support that can effectively provide remote support are provided. A manager terminal, after completing authentication through an authentication server, connects to a gateway server. A user terminal executes an application and receives gateway server connection information from the authentication server through a password input, connects to the gateway server based on the gateway server connection information, and transmits an image to the manager terminal. Accordingly, the manager can diagnose a problem regarding which the user has requested support, in real-time through the image, and the user can receive remote support through an image from the manager, thereby avoiding unnecessary costs.
    • 提供了可以有效提供远程支持的远程支持的图像交换方法和系统。 经理终端在通过认证服务器完成认证后,连接到网关服务器。 用户终端执行应用并通过密码输入从认证服务器接收网关服务器连接信息,并根据网关服务器连接信息连接到网关服务器,并将图像发送给管理终端。 因此,管理者可以通过图像实时地诊断用户已经请求支持的问题,并且用户可以通过来自管理者的图像来接收远程支持,从而避免不必要的成本。