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41. 发明申请

US20070204273A1 Context-sensitive user interface 有权
标题翻译：上下文相关用户界面
公开(公告)号：US20070204273A1
公开(公告)日：2007-08-30
申请号：US10458541
申请日：2003-06-10
申请人： Mingte Chen , Anil Annadata , Kuang Huang
发明人： Mingte Chen , Anil Annadata , Kuang Huang
IPC分类号： G06F9/46
CPC分类号： H04L29/04 , H04L67/02 , H04L69/14 , H04L69/18
摘要： The present invention provides a user interface and method for communicating using multiple communication channels of different media types. The method include obtaining an event communicated via an incoming communication channel, where the event corresponds to a work item available to an agent. A notification of the work item is provided via the user interface. The method includes receiving an activation of a work item object of the user interface, where the work item object is associated with the work item. The method includes issuing a command associated with the activation of the work item object to an outgoing communication channel. The user interface enables the agent to work using different communication channels while presenting a consistent interface independent of the media type of the communication channel.
摘要翻译：本发明提供了一种用于使用不同媒体类型的多个通信信道进行通信的用户界面和方法。该方法包括获得通过传入通信信道传送的事件，其中事件对应于代理可用的工作项。通过用户界面提供工作项的通知。该方法包括接收用户界面的工作项对象的激活，其中工作项对象与工作项相关联。该方法包括将与工作项对象的激活相关联的命令发布到输出通信信道。用户界面使得代理能够使用不同的通信信道工作，同时呈现独立于通信信道的媒体类型的一致的接口。

42. 发明授权

US07246316B2 Methods and apparatus for automatically generating presentations 有权
公开(公告)号：US07246316B2
公开(公告)日：2007-07-17
申请号：US09725750
申请日：2000-11-30
申请人： Tarri E. Furlong , Wan C. Lee
发明人： Tarri E. Furlong , Wan C. Lee
IPC分类号： G06F17/00 , G06F3/00
CPC分类号： G06Q10/10
摘要： Systems and methods for generating slide presentations enable a user (e.g., a sales professional) to generate presentations tailored to a specific presentation target (e.g., a potential customer) with the click of a button. An exemplary method includes: collecting information relating to a number of presentation targets; creating a number of presentation definition templates, each presentation definition template including a number of slide descriptions, certain of the slide descriptions including information placeholders; and generating a slide presentation for the particular presentation target in accordance with the slide descriptions of a selected one of the presentation definition templates, wherein collected information relating to the particular presentation target is substituted for the information place holders in the slide descriptions of the selected one of the presentation definition templates.

43. 发明授权

US07240070B1 Dynamic generation of user interface components 有权
标题翻译：动态生成用户界面组件
公开(公告)号：US07240070B1
公开(公告)日：2007-07-03
申请号：US11298094
申请日：2005-12-08
申请人： Kit Man Cheng , Issac Stephen Levin , Wei-De Ju
发明人： Kit Man Cheng , Issac Stephen Levin , Wei-De Ju
IPC分类号： G06F17/30
CPC分类号： G06Q10/10 , G06F9/451 , Y10S707/99943 , Y10S707/99944 , Y10S707/99945
摘要： The present invention provides a system and method for enabling the dynamic generation of user interface components. The dynamically-generated user interface components are based on templates and mappings that can be predefined through interaction with a user interface.
摘要翻译：本发明提供一种能够动态生成用户界面组件的系统和方法。动态生成的用户界面组件基于可以通过与用户界面交互来预定义的模板和映射。

44. 发明授权

US07237227B2 Application user interface template with free-form layout 有权
标题翻译：应用程序用户界面模板，具有自由格式布局
公开(公告)号：US07237227B2
公开(公告)日：2007-06-26
申请号：US10634326
申请日：2003-08-04
申请人： Shu Lei , Yuhong Wang , Russell Richardson , Anil Mukundan , Vipul Shroff , Isaac Levin , Ravikumar Gampala
发明人： Shu Lei , Yuhong Wang , Russell Richardson , Anil Mukundan , Vipul Shroff , Isaac Levin , Ravikumar Gampala
IPC分类号： G06F9/44 , G06F9/455
CPC分类号： G06F9/451
摘要： Embodiments of the present invention provide methods and apparatuses for quickly and easily configuring an application user interface using a flexible generic layout file. For one embodiment, a free-form grid layout is provided that allows an application provider to create a desired number of placeholders, each of a desired size, by positioning objects at desired locations on the free-form grid. In this way the application provider configures the application user interface. For one embodiment, the placeholders are created by dragging selected objects, from a provided set of objects, onto the grid layout. For such an embodiment, a set of parameters that describe the objects on the grid layout (e.g., indicating number, size, and location) is stored to a database. At run-time, the parameters are used to dynamically generate HTML code, which when executed presents the application user interface.
摘要翻译：本发明的实施例提供了使用灵活的通用布局文件快速且容易地配置应用程序用户界面的方法和装置。对于一个实施例，提供了一种自由格式网格布局，其允许应用提供商通过将对象定位在自由格式网格上的期望位置处来创建期望数量的占位符，每个占位符具有期望的大小。以这种方式，应用程序提供程序配置应用程序用户界面。对于一个实施例，通过将所选对象从提供的对象拖放到网格布局上来创建占位符。对于这样的实施例，将描述网格布局上的对象（例如，指示数量，大小和位置）的一组参数存储到数据库。在运行时，这些参数用于动态生成HTML代码，当执行时显示应用程序用户界面。

45. 发明申请

US20070113191A1 Flexible and extensible combination user interfaces 有权
标题翻译：灵活可扩展的组合用户界面
公开(公告)号：US20070113191A1
公开(公告)日：2007-05-17
申请号：US11015673
申请日：2004-12-17
申请人： Carl Keller , Bradley Adelberg , Michael Flexer , Matthew Malden
发明人： Carl Keller , Bradley Adelberg , Michael Flexer , Matthew Malden
IPC分类号： G06F7/00
CPC分类号： G06Q40/02 , G06F3/0481 , G06F9/451
摘要： Flexible and extensible combination user interfaces are described. Combination user interfaces combine task-based and deductive user interfaces in such a manner that complex user interactions can be facilitated using a more meaningful and intuitive user interface than would have been possible using task-based or deductive user interfaces exclusively. The described combination user interfaces are flexible and extensible. They are flexible in that users can work on multiple tasks or switch between tasks without first needing to complete another task. They are extensible in that they can be extended to add, modify, or remove tasks or portions of tasks. User interfaces can be extended by manipulating metadata associated with the user interfaces. The combination user interface can be combined with an Inbox concept to facilitate saving and assigning tasks. The Inbox represents a work queue for a user.
摘要翻译：描述了灵活和可扩展的组合用户界面。组合用户界面组合了基于任务和演绎用户界面，使得可以使用比使用基于任务或演绎用户界面的可能性更有意义和直观的用户界面来促进复杂的用户交互。所描述的组合用户界面是灵活和可扩展的。它们是灵活的，因为用户可以处理多个任务或在任务之间切换，而无需首先完成另一个任务。它们是可扩展的，因为它们可以被扩展以添加，修改或删除任务或部分任务。可以通过操纵与用户界面相关的元数据来扩展用户界面。组合用户界面可以与Inbox概念相结合，以便于保存和分配任务。收件箱表示用户的工作队列。

46. 发明授权

US07181682B1 Document publishing and rendering 有权
标题翻译：文件发布和呈现
公开(公告)号：US07181682B1
公开(公告)日：2007-02-20
申请号：US10184713
申请日：2002-06-27
申请人： Nicholas Roy Manson
发明人： Nicholas Roy Manson
IPC分类号： G06F15/00
CPC分类号： G06F17/2258 , G06F17/2247
摘要： A facility for preparing content for display is described. The facility includes a publishing subsystem that, when applied to content, publishes the content. The facility further includes a rendering subsystem that is distinct from the publishing subsystem and that, when applied to content, renders the content.
摘要翻译：描述了准备显示内容的设施。该设施包括发布子系统，当应用于内容时，发布内容。该设施还包括与发布子系统不同的渲染子系统，并且当应用于内容时呈现内容。

47. 发明授权

US07174514B2 Engine to present a user interface based on a logical structure, such as one for a customer relationship management system, across a web site 有权
标题翻译：引擎，用于基于诸如用于客户关系管理系统的逻辑结构跨越网站呈现用户界面
公开(公告)号：US07174514B2
公开(公告)日：2007-02-06
申请号：US09820333
申请日：2001-03-28
申请人： Pavitra Subramaniam , Robert H. Wang , Matthew S. Malden
发明人： Pavitra Subramaniam , Robert H. Wang , Matthew S. Malden
IPC分类号： G06F3/00
CPC分类号： G06F3/0481 , Y10S715/968
摘要： A flowchart-based tool can be used to build a logical structure. In the context of a customer relationship management (CRM) system, the logical structure can comprise an ordered set of questions and branching logic that are presented to a customer of the business when the customer contacts the business with an inquiry, such as for a sale or service inquiry or other interaction. An engine can run a session associated with the logical structure, with the session presenting questions, text, graphics, and the like dynamically to customer across a network, such as the Internet and a web site. Branching logic determines the appropriate information to present to the user based on answers to previous questions. The engine allows presentation of the information to the user/customer, by generating hypertext markup language (HTML) files to display the questions or other elements of the logical structure as part of a user interface on a client terminal of the customer.
摘要翻译：可以使用基于流程图的工具来构建逻辑结构。在客户关系管理（CRM）系统的上下文中，逻辑结构可以包括一系列问题和分支逻辑，这些问题和分支逻辑在客户通过查询联系业务时提供给业务的客户，例如销售或服务查询或其他交互。引擎可以运行与逻辑结构相关联的会话，会话通过诸如因特网和网站的网络动态向客户呈现问题，文本，图形等。分支逻辑根据以前的问题的答案确定了向用户呈现的适当信息。引擎允许通过生成超文本标记语言（HTML）文件来将信息呈现给用户/客户，以在客户的客户终端上显示逻辑结构的问题或其他元素作为用户界面的一部分。

48. 发明授权

US07149694B1 Method and system for building/updating grammars in voice access systems 有权
标题翻译：在语音接入系统中构建/更新语法的方法和系统
公开(公告)号：US07149694B1
公开(公告)日：2006-12-12
申请号：US10131369
申请日：2002-04-23
申请人： Joseph Harb , David George , Chris Haven , Dennis Ferry , Wen-Hsin Lee , Jaya Srinivasan
发明人： Joseph Harb , David George , Chris Haven , Dennis Ferry , Wen-Hsin Lee , Jaya Srinivasan
IPC分类号： G10L21/00
CPC分类号： G10L15/063
摘要： Method and System to update grammar information in a voice access system that provides access to a data system. A user interface (UI) is provided to enable an administrator to select UI object pertaining to a user interface provided by the data system to provide grammar update support for. The data system user interface corresponds to a UI that users would see if using computer client connection to the data system. XSLT style sheets are built based on the UI objects that are selected for grammar update. A grammar update request may then submitted that identifies a navigation context of the data system UI, a style sheet to apply, and an optional last update value. In response to receiving the request, the system retrieves data from the data system pertaining to the navigation context; and filters the data using the identified style sheet and the last update value and provides the filtered data back to the voice access system to update its grammar.
摘要翻译：用于更新提供对数据系统的访问的语音接入系统中的语法信息的方法和系统。提供用户界面（UI）以使管理员能够选择与由数据系统提供的用户界面有关的UI对象来提供语法更新支持。数据系统用户界面对应于用户可以看到如果使用计算机客户端连接到数据系统的UI。 XSLT样式表是基于为语法更新选择的UI对象构建的。然后可以提交标识数据系统UI的导航上下文，要应用的样式表和可选的最后更新值的语法更新请求。响应于接收到请求，系统从与导航上下文有关的数据系统中检索数据; 并使用识别的样式表和最后一个更新值对数据进行过滤，并将过滤的数据提供给语音访问系统以更新其语法。

49. 发明申请

US20060271844A1 Thin client method and system for generating page delivery language output from applets, views, and screen definitions 审中-公开
标题翻译：从applet，视图和屏幕定义生成页面传递语言输出的瘦客户端方法和系统
公开(公告)号：US20060271844A1
公开(公告)日：2006-11-30
申请号：US11415406
申请日：2006-05-01
申请人： Atul Suklikar , Salman Malik
发明人： Atul Suklikar , Salman Malik
IPC分类号： G06F17/00
CPC分类号： H04L67/34 , G06F16/972 , H04L29/06 , H04L67/02 , H04L67/36 , H04L69/329
摘要： the local computer to transfer data between the local computer and the remote computer. Platform independent language pages are displayed on the thin clients. The platform independent page delivery language output is produced by server resident applications that use templates from applets, views, and screen definitions.
摘要翻译：本地计算机在本地计算机和远程计算机之间传输数据。独立于平台的语言页面显示在瘦客户机上。平台独立的页面传递语言输出由使用来自小程序，视图和屏幕定义的模板的服务器驻留应用程序生成。

50. 发明授权

US07136448B1 Managing received communications based on assessments of the senders 失效
标题翻译：根据发件人的评估管理收到的通信
公开(公告)号：US07136448B1
公开(公告)日：2006-11-14
申请号：US10299603
申请日：2002-11-18
申请人： Ramesh Venkataperumal , Carl Keller , Katherine H. Mobley
发明人： Ramesh Venkataperumal , Carl Keller , Katherine H. Mobley
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5166 , H04M3/5232 , H04M3/5233 , H04M3/5235
摘要： A method, system, and computer-readable medium is described for adjusting the service provided to customers or others contacting an organization (e.g., via a telephone call) based at least in part on the assessed value of the contacting party to the organization. In such situations, the organization assesses one or more aspects of the customer, such as a potential future value of the customer to the organization. After one or more such customer aspect assessments are available, the organization can adjust the service to be provided to the customer based on those assessments in various ways, such as by selecting one of multiple available human representatives as appropriate to respond to a received communication from the customer (e.g., based also on ratings of relevant capabilities of the representatives) and/or by selecting one or more appropriate offers to be made available to the customer.
摘要翻译：描述了一种方法，系统和计算机可读介质，用于至少部分地基于对组织的联系方的评估值来调整提供给客户或其他联系组织（例如，经由电话呼叫）的服务。在这种情况下，组织评估客户的一个或多个方面，例如客户对组织的潜在未来价值。在提供了一个或多个这样的客户方面评估之后，组织可以以各种方式基于这些评估来调整提供给客户的服务，例如通过选择多个可用的人类代表之一来适当地响应所接收到的通信客户（例如，还基于代表的相关能力的评级）和/或通过选择要向客户提供的一个或多个适当的报价。

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