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51. 发明授权

US07117449B1 Method and apparatus to present an integrated process modeler 有权
公开(公告)号：US07117449B1
公开(公告)日：2006-10-03
申请号：US10334922
申请日：2002-12-31
申请人： Issac Stephen Levin , Jon Rexford Degenhardt , Atul Suklikar , Peter A. Thorson
发明人： Issac Stephen Levin , Jon Rexford Degenhardt , Atul Suklikar , Peter A. Thorson
IPC分类号： G06F13/00
CPC分类号： G06Q10/067 , G06F3/04842 , G06Q10/00 , G06Q10/10
摘要： A method and apparatus for an integrated process modeler is described. The modeler comprises a non-technical interface to permit design of a business process by a non-technical use and a technical interface to implement substeps of the process to automate technical aspects of the process by a technical user, using the same process modeler. The resulting process designed to be used by non-technical employees, to automatically lead the non-technical employees through the business process.

52. 发明授权

US07103875B1 Methods and apparatus for integrated, automatic pseudo localization of software 有权
公开(公告)号：US07103875B1
公开(公告)日：2006-09-05
申请号：US09960580
申请日：2001-09-21
申请人： Atsushi Kaneko , Hans E. E. Kedefors
发明人： Atsushi Kaneko , Hans E. E. Kedefors
IPC分类号： G06F9/44
CPC分类号： G06F8/71 , G06F9/454
摘要： Methods and articles of manufacture for integrated, automatic pseudo localization of software applications are disclosed herein. A pseudo localization process, comprised of one or more utility applications, is integrated into a build cycle for a developing software application to generate pseudo-translated user-interface code as part of a build process. A build application may then generate a pseudo-language build of the developing software application and/or development database to enable testing and identification of internationalization defects that would prevent effective localization of the software product for the international market.

53. 发明授权

US07103171B1 System and method for multi-channel communication queuing using routing and escalation rules 有权
标题翻译：使用路由和升级规则进行多通道通信排队的系统和方法
公开(公告)号：US07103171B1
公开(公告)日：2006-09-05
申请号：US09895456
申请日：2001-06-29
申请人： Anil Kumar Annadata , Wai Hong Pak , Rohit Bedi
发明人： Anil Kumar Annadata , Wai Hong Pak , Rohit Bedi
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/523
摘要： A system, apparatus, and method for routing work items to agents, wherein the work items can be of one of two or more different communication media types from one of two or more different communication channels. A queuing engine includes a list of routes and each route is associated with one or more properties. The list of routes can further include information related to one or more escalation rules for each route; the type of communication media available along the route for handling one or more of the work items; whether the route is active; the priority of the route; whether work items can be handled real-time; the service level for work items handled on the route; and the number of work items that can be assigned to the route. The queuing engine determines various properties required to handle each work item, such as the communication media type, agent language and skill level, and the category and recipient of the work item, and to assign each work item to one of the one or more agents based on one or more of the properties. When the queuing engine determines that a work item has been waiting a predetermined amount of time to be assigned to an agent, and the queuing engine can escalate the search for an agent to handle the work item based on the escalation rules. The queuing engine can also substitute values for variables in the routing and escalation rules, thereby reducing the number of rules that must be entered to achieve the same routing capability.
摘要翻译：一种用于将工作项路由到代理路由的系统，装置和方法，其中所述工作项可以是来自两个或更多个不同通信信道中的一个的两个或多个不同的通信媒体类型中的一个。排队引擎包括路由列表，每个路由与一个或多个属性相关联。路线列表还可以包括与每个路线的一个或多个升级规则有关的信息; 沿着路线可用于处理一个或多个工作项目的通信媒体的类型; 路线是否活跃; 路由的优先级; 是否可以实时处理工作项目; 路线上处理的工作项目的服务水平; 以及可以分配给路由的工作项的数量。排队引擎确定处理每个工作项目所需的各种属性，例如通信媒体类型，代理语言和技能级别以及工作项目的类别和收件人，并将每个工作项目分配给一个或多个代理程序之一基于一个或多个属性。当排队引擎确定工作项目已经等待预定量的时间被分配给代理时，并且排队引擎可以基于升级规则升级搜索代理以处理工作项目。排队引擎还可以在路由和升级规则中替换变量的值，从而减少必须输入的规则数量以实现相同的路由功能。

54. 发明申请

US20050138001A1 Optimization for aggregate navigation for distinct count metrics 有权
标题翻译：不同计数指标的汇总导览优化
公开(公告)号：US20050138001A1
公开(公告)日：2005-06-23
申请号：US10994905
申请日：2004-11-22
申请人： Ashish Mittal , Edward Suen
发明人： Ashish Mittal , Edward Suen
IPC分类号： G06F17/30
CPC分类号： G06F17/30457 , G06F17/30489 , Y10S707/99933
摘要： A facility for performing a distinct count metric by utilizing aggregate navigation is provided. For a distinct count query of an identifier of a detail table, where the query specifies zero or more restrictions, the facility identifies an aggregate table that is associated with the detail table. The facility then determines whether the aggregate table contains the identifier that is being distinct counted, and if so, further determines whether the identifier is different in every row of the aggregate table. If it is, then the facility performs a count operation on the rows of the aggregate table that satisfy the specified restrictions to obtain a result for the distinct count query. If the identifier is not different in every row of the aggregate table, the facility performs a distinct count operation on the rows of the aggregate table that satisfy the specified restrictions to obtain a result for the distinct count query.
摘要翻译：提供了通过利用汇总导航执行不同计数度量的设施。对于详细表的标识符的不同计数查询，其中查询指定零个或多个限制，该设施标识与详细表相关联的聚合表。然后，该设施确定聚合表是否包含不同的计数的标识符，如果是，则进一步确定聚合表的每一行中的标识符是否不同。如果是，则设施对满足指定限制的聚合表的行执行计数操作，以获得不同计数查询的结果。如果标识符在聚合表的每一行中都不相同，则设施将对满足指定限制的聚合表的行执行不同的计数操作，以获得不同计数查询的结果。

55. 发明授权

US06850895B2 Assignment manager 有权
公开(公告)号：US06850895B2
公开(公告)日：2005-02-01
申请号：US09866879
申请日：2001-05-30
申请人： Robert A. Brodersen , Prashant Chatterjee , Peter Siam Sy Lim, III , Matthew S. Malden , Duane Wandless
发明人： Robert A. Brodersen , Prashant Chatterjee , Peter Siam Sy Lim, III , Matthew S. Malden , Duane Wandless
IPC分类号： G06Q10/00 , G06F17/60
CPC分类号： G06Q10/06 , G06Q10/063112 , G06Q10/1093 , G06Q99/00
摘要： A method, a program product, and a system for assigning resources to tasks in a rule based, resource constrained system. This is done by receiving as inputs tasks and task attributes; resources and resource attributes; and assignment rules. These inputs are used to searching a database of tasks, task attributes, and assignment rules thereof, to search a database of resources including resource attributes thereof, and to retrieve resources based upon the resource attributes. Resources are assigned to tasks based upon matches and scores of the resource attributes, the task attributes, and the assignment rules.

56. 发明申请

US20030120675A1 Application instantiation based upon attributes and values stored in a meta data repository, including tiering of application layers, objects, and components 有权
公开(公告)号：US20030120675A1
公开(公告)日：2003-06-26
申请号：US10360269
申请日：2003-02-06
申请人： Siebel Systems, Inc.
发明人： Christopher Stauber , Jesse Ambrose , Thomas M. Rothwein
IPC分类号： G06F007/00
CPC分类号： G06F9/465 , Y10S707/944 , Y10S707/955 , Y10S707/99931 , Y10S707/99944
摘要： Instantiation of tiered software applications running on an Internet or Intranet computer system, including a method of instantiation and a program product for instantiation. The method, and program product are particularly useful in instantiation of multi-tiered applications having a user interface tier on the client, browser, or remote computer, from a meta data repository containing attributes and values of the attributes.

57. 发明申请

US20030066032A1 System and method for facilitating user interaction in a browser environment 有权
标题翻译：用于在浏览器环境中促进用户交互的系统和方法
公开(公告)号：US20030066032A1
公开(公告)日：2003-04-03
申请号：US09967904
申请日：2001-09-28
申请人： Siebel Systems,Inc.
发明人： Parthasarathy Ramachandran , Christopher Scott Nash , Thomas W. Bowe JR.
IPC分类号： G06F015/00
CPC分类号： G06F3/04847 , G06F3/0486
摘要： Techniques to support various operations (e.g., drag-and-drop, stretch) and data manipulation in a browser environment, e.g., to allow data for an object located in one part of a document (e.g., a webpage) to be associated with another object located in another part of the document. In one design, a document includes at least one applet for at least one display window. Each applet includes at least one browser object representative of an entity for an end application. Each browser object is associated with a respective set of one or more scripts used to facilitate a set of one or more operations (e.g., drag-and-drop, stretch) permitted for the browser object. A data transfer object is generated upon initiation of a selected operation and includes data associated with a source (browser) object. The data transfer object may thereafter be operated on by various target (browser) object to effectuate the selected operation.
摘要翻译：支持浏览器环境中的各种操作（例如拖放和拉伸）和数据操作的技术，例如允许位于文档（例如，网页）的一部分中的对象的数据与另一个文档（例如，网页）相关联位于文档另一部分的对象。在一种设计中，文档包括用于至少一个显示窗口的至少一个小应用程序。每个小程序包括至少一个表示终端应用的实体的浏览器对象。每个浏览器对象与用于促进允许浏览器对象的一个或多个操作（例如，拖放和拉伸）的集合的一组或多个脚本相关联。在所选择的操作开始时生成数据传输对象，并且包括与源（浏览器）对象相关联的数据。此后可以通过各种目标（浏览器）对象来操作数据传送对象，以实现所选择的操作。

58. 发明授权

US09262245B2 Computing system and method for processing user input in a world wide web application 有权
标题翻译：用于在全球网络应用程序中处理用户输入的计算系统和方法
公开(公告)号：US09262245B2
公开(公告)日：2016-02-16
申请号：US13745061
申请日：2013-01-18
申请人： Siebel Systems, Inc.
发明人： John Coker , Anil Mukundan
IPC分类号： G06F9/54 , G06Q30/02
CPC分类号： G06F9/547 , G06Q30/02
摘要： In one embodiment, the invention is a computing system comprising a World Wide Web application with a user interactive record field is described. The record field receives a record field entry. The application receives a context change request. Responsive to the context change request, the application dynamically transmits the record field entry to a server for storage in a database.
摘要翻译：在一个实施例中，本发明是包括具有用户交互记录字段的万维网应用程序的计算系统。记录字段接收一个记录字段条目。应用程序接收上下文更改请求。响应于上下文改变请求，应用程序将记录字段条目动态地发送到服务器以存储在数据库中。

59. 发明授权

US09195523B2 Method, apparatus, and system for immediate posting of changes in a client server environment 有权
标题翻译：用于立即发布客户端服务器环境中更改的方法，设备和系统
公开(公告)号：US09195523B2
公开(公告)日：2015-11-24
申请号：US13160014
申请日：2011-06-14
申请人： Anil Mukundan , John Coker , Thomas M. Rothwein , Alex Goldstein
发明人： Anil Mukundan , John Coker , Thomas M. Rothwein , Alex Goldstein
IPC分类号： G06F9/54 , G06F9/46 , G06Q20/20 , G06Q30/06
CPC分类号： G06F9/542 , G06F9/465 , G06F2209/545 , G06Q20/201 , G06Q30/0601
摘要： According to one aspect of the present invention, a method is provided in which a first field and a second field of a data record are displayed to a user using a client program, the second field having one or more attributes that are dependent upon the value of the first field. In response to a detection that the value of the first field has changed, the value of the first field is sent to a server program. The server program is configured to process the change in value of the first field and determine corresponding changes with respect to the one or more attributes of the second field. The corresponding changes with respect to the one or more attributes of the second field are sent from the server program to the client program.
摘要翻译：根据本发明的一个方面，提供一种方法，其中数据记录的第一字段和第二字段使用客户端程序向用户显示，第二字段具有取决于值的一个或多个属性的第一场。响应于检测到第一字段的值已经改变，第一字段的值被发送到服务器程序。服务器程序被配置为处理第一字段的值的改变并且确定相对于第二字段的一个或多个属性的相应变化。相对于第二字段的一个或多个属性的相应变化从服务器程序发送到客户端程序。

60. 发明授权

US08930833B2 Method and apparatus to present an integrated process modeler 有权
标题翻译：呈现综合过程建模者的方法和装置
公开(公告)号：US08930833B2
公开(公告)日：2015-01-06
申请号：US11542281
申请日：2006-10-03
申请人： Issac Stephen Levin , Jon Rexford Degenhardt , Atul Suklikar , Peter A. Thorson
发明人： Issac Stephen Levin , Jon Rexford Degenhardt , Atul Suklikar , Peter A. Thorson
IPC分类号： G06F3/048 , G06Q10/00
CPC分类号： G06Q10/067 , G06F3/04842 , G06Q10/00 , G06Q10/10
摘要： A method and apparatus for an integrated process modeler is described. The modeler comprises a non-technical interface to permit design of a business process by a non-technical use and a technical interface to implement substeps of the process to automate technical aspects of the process by a technical user, using the same process modeler. The resulting process designed to be used by non-technical employees, to automatically lead the non-technical employees through the business process.
摘要翻译：描述了用于集成过程建模器的方法和装置。该建模者包括一个非技术性界面，允许通过非技术用途设计业务流程，并使用技术界面来实现技术用户使用相同的过程建模者来自动化技术方面的过程的子步骤。所产生的流程旨在由非技术型员工使用，通过业务流程自动领导非技术型员工。

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