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61. 发明授权

US09619818B2 Identifier-based coupon distribution 有权
公开(公告)号：US09619818B2
公开(公告)日：2017-04-11
申请号：US14639732
申请日：2015-03-05
申请人： Quotient Technology Inc.
发明人： Steven M. Horowitz , Jason Boehle , Bipin Pattan
IPC分类号： G06Q30/00 , G06Q30/02 , H04M3/42 , H04M3/487 , H04W4/02 , H04W4/20 , H04L29/08 , H04W4/00 , G06Q20/32 , G06F17/30
CPC分类号： G06Q30/0239 , G06F17/30 , G06Q20/3276 , G06Q30/0207 , G06Q30/0214 , G06Q30/0225 , G06Q30/0233 , H04L67/02 , H04L67/22 , H04L67/42 , H04M3/42 , H04M3/4878 , H04W4/02 , H04W4/21 , H04W4/80
摘要： A client device detects a QR code (or NFC tag). The client device decodes the QR code. The client device determines that the data encoded within the QR code includes a URL. Based on the URL, the client device sends a first request to a first server identified by the URL. In response to the first request, the client device receives from the first server data configured to cause the client device to display, to a user of the client device, at least one of: a video or an interactive web page. Responsive to the data encoded in the QR code, the client device sends to a coupon server: identification data associated with a user of the client device, and a request for the coupon server to distribute a digital coupon for an offer associated with an identifier encoded within the QR code to an account associated with the user.

62. 发明申请

US20170054843A1 FAILOVER ANNOUNCEMENTS 审中-公开
标题翻译：失败通知
公开(公告)号：US20170054843A1
公开(公告)日：2017-02-23
申请号：US14968254
申请日：2015-12-14
申请人： Avaya Inc.
发明人： Joel Ezell
IPC分类号： H04M3/428 , H04M3/533 , H04M3/487 , H04L29/06
CPC分类号： H04M3/4285 , H04L65/1063 , H04L65/4084 , H04L65/80 , H04L69/40 , H04M3/12 , H04M3/4872 , H04M3/53383
摘要： To handle a failover condition, a media server receives a request, from a first application server, to stream a first media message in a media channel of a communication session. The first media message is streamed in the media channel of the communication session by the media server. Once the first media message has ended, a status message can be sent to the first application server to determine if the first application server has failed. If a response to the status message is not received (i.e., because the first application server has failed), the media server can stream a second media message during a period where a second application server is failing over for the first application server. If a response to the status message is received, the second media message is not streamed.
摘要翻译：为了处理故障切换条件，媒体服务器从第一应用服务器接收到在通信会话的媒体信道中流式传输第一媒体消息的请求。第一媒体消息由媒体服务器在通信会话的媒体频道中流式传输。一旦第一媒体消息结束，可以向第一应用服务器发送状态消息以确定第一应用服务器是否已经失败。如果没有接收到对状态消息的响应（即，因为第一应用服务器已经失败），则媒体服务器可以在第二应用服务器针对第一应用服务器进行故障切换的时段期间流式传输第二媒体消息。如果接收到对状态消息的响应，则不流式传输第二媒体消息。

63. 发明授权

US09491301B2 Multimedia providing service 有权
公开(公告)号：US09491301B2
公开(公告)日：2016-11-08
申请号：US12669650
申请日：2008-06-19
申请人： Kazunori Ozawa , Kazuhiro Koyama
发明人： Kazunori Ozawa , Kazuhiro Koyama
IPC分类号： G06F15/16 , H04M7/00 , H04M3/02 , H04M3/42 , H04M3/487 , H04L29/06
CPC分类号： H04M7/0036 , H04L65/1069 , H04L65/4084 , H04L65/605 , H04M3/02 , H04M3/42017 , H04M3/4878
摘要： At one of the timings: during a period between the moment when one of terminals which performs transmission calls out a communication partner and the moment of response and at the timing after the communication between the terminals is complete; a server reads out content data from a database and transmits the read out content data to the terminal. At this timing, the terminal reproduces the content data transmitted from the server.

64. 发明授权

US09414213B2 Communications via a media content device 有权
公开(公告)号：US09414213B2
公开(公告)日：2016-08-09
申请号：US14587500
申请日：2014-12-31
申请人： Comcast Cable Communications, LLC
发明人： Franklyn Athias
IPC分类号： H04M11/04 , H04W4/22 , H04M3/51 , H04M7/00 , H04M1/725 , H04M3/42 , H04M3/487
CPC分类号： H04W4/90 , H04M1/72538 , H04M1/72541 , H04M3/42059 , H04M3/4878 , H04M3/5116 , H04M7/0024 , H04M7/003 , H04M2203/2016
摘要： Various aspects are described that may provide various communications services. These services may provide for the ability of a user to initiate or request a communication with a third party, such as an emergency service party or a vendor, using a network-coupled device that may be pre-associated with a physical address.

65. 发明申请

US20160227033A1 ELECTRONIC DEVICE FOR PERFORMING CALL RESERVATION AND METHOD THEREOF 有权
标题翻译：用于执行呼叫预留的电子设备及其方法
公开(公告)号：US20160227033A1
公开(公告)日：2016-08-04
申请号：US15013527
申请日：2016-02-02
申请人： Moon Bae SONG
发明人： Moon Bae SONG
IPC分类号： H04M3/487 , H04M3/432 , H04W4/16
CPC分类号： H04M3/487 , H04M1/72519 , H04M1/72566 , H04M3/432 , H04M2201/14 , H04W4/16
摘要： An electronic device and a method thereof area provided. The electronic device includes a communication circuit configured to communicate with at least one or more external electronic devices as a call reservation target, a processor electrically connected with the communication circuit, and a memory electrically connected with the processor. The processor determines a type of a call reservation request from information inputted through a user input requesting a call reservation and controls the communication circuit to perform at least one of transmitting schedule information of the electronic device to the at least one external electronic device and transmitting a request for schedule information of the at least one external electronic device, based on the type of the call reservation request.
摘要翻译：提供电子设备及其方法。电子设备包括通信电路，被配置为与作为呼叫预约对象的至少一个或多个外部电子设备通信，与通信电路电连接的处理器以及与处理器电连接的存储器。处理器根据通过用户输入输入的请求呼叫预约的信息来确定呼叫预约请求的类型，并且控制通信电路执行至少一个外部电子设备的电子设备的发送调度信息和发送基于所述呼叫预约请求的类型来请求所述至少一个外部电子设备的日程信息。

66. 发明授权

US09407764B2 Systems and methods for presenting end to end calls and associated information 有权
标题翻译：用于呈现端对端呼叫和相关信息的系统和方法
公开(公告)号：US09407764B2
公开(公告)日：2016-08-02
申请号：US13685343
申请日：2012-11-26
申请人： Raytheon BBN Technologies Corp.
发明人： Patrick M. Peterson
IPC分类号： H04M1/64 , H04M3/487 , H04M3/36 , H04M3/51
CPC分类号： H04M3/487 , H04M3/36 , H04M3/5166 , H04M3/5175 , H04M3/5191
摘要： Systems and methods that analyze and monitor the performance of a call center including performance of the interactive voice response systems, call center agents, and other components. The systems and methods record characteristics of the call such as the audio data, and analyze that record to identify the events that take place during the call. These events may be defined as customer/call center interactions, such as dropped calls, logic errors or other event. A call center administrator may also identify a set of metrics, such as the number of dropped calls that occur during a day, that may be monitored by the systems described herein. The data collected about these events and metrics may be stored in a database and provided to the administrator through a user interface that allows the administrator to browse through the collected metric and recorded call data and directly review relevant portions of a call.
摘要翻译：分析和监控呼叫中心性能的系统和方法，包括交互式语音应答系统，呼叫中心代理和其他组件的性能。系统和方法记录呼叫的特征，例如音频数据，并分析该记录以识别呼叫期间发生的事件。这些事件可以定义为客户/呼叫中心的互动，例如掉话，逻辑错误或其他事件。呼叫中心管理员还可以标识可由本文所述的系统监视的一组度量，例如在一天内发生的掉话呼叫的数量。收集的关于这些事件和度量的数据可以存储在数据库中并通过用户界面提供给管理员，该用户界面允许管理员浏览所收集的度量和记录的呼叫数据，并直接查看呼叫的相关部分。

67. 发明授权

US09386433B2 System and method for providing a network service in a distributed fashion to a mobile device 有权
标题翻译：用于以分布式方式向移动设备提供网络服务的系统和方法
公开(公告)号：US09386433B2
公开(公告)日：2016-07-05
申请号：US14873156
申请日：2015-10-01
申请人： Seven Networks, LLC
发明人： Trevor Fiatal
IPC分类号： H04W4/20 , H04M3/487 , H04W4/24 , H04W12/06 , H04W4/16
CPC分类号： H04M15/61 , H04M3/4872 , H04W4/16 , H04W4/20 , H04W4/24 , H04W12/06
摘要： A system for providing mobile network services is disclosed. A first server is communicatively coupled to a mobile device over a mobile network and configured to receive a unique authentication token from the mobile device over the mobile network and provide a service to the mobile device via the mobile network, the service associated with the service of the first server. A second server is communicatively coupled to the mobile network and is configured to monitor usage of the mobile network by the mobile device.
摘要翻译：公开了一种用于提供移动网络服务的系统。第一服务器通过移动网络通信地耦合到移动设备，并且被配置为通过移动网络从移动设备接收唯一的认证令牌，并且经由移动网络向移动设备提供服务，与服务相关联的服务第一台服务器。第二服务器通信地耦合到移动网络，并且被配置为监视移动设备对移动网络的使用。

68. 发明授权

US09384496B2 Call tracking system and method 有权
公开(公告)号：US09384496B2
公开(公告)日：2016-07-05
申请号：US14859659
申请日：2015-09-21
申请人： Soleo Communications, Inc.
发明人： William Fisher , Robert Deming
IPC分类号： H04M3/487 , G06Q30/02 , H04M3/42 , H04M3/22 , H04M3/493
CPC分类号： G06Q30/0242 , H04L67/22 , H04M3/2218 , H04M3/2281 , H04M3/42 , H04M3/42059 , H04M3/487 , H04M3/493
摘要： Methods and systems for capturing and tracking call information relating to a call from a user to a merchant are provided. According to one embodiment of the disclosed subject matter, a request for a call to a merchant from a user on a device is received and a data connection is initiated with a call analytics platform over which user information is sent from the device to the platform. A unique number allowing the device to call the platform is then passed back to the device. The device calls the platform, call context data is captured, and the call is processed to the merchant. Information relating to the user and merchant call is tracked and logged.

69. 发明授权

US09374464B1 Systems and methods for online data-linked telecommunications decisions and distribution 有权
标题翻译：在线数据链接电信决策和分配的系统和方法
公开(公告)号：US09374464B1
公开(公告)日：2016-06-21
申请号：US14957961
申请日：2015-12-03
申请人： AOL Advertising Inc.
发明人： Seth Mitchell Demsey
IPC分类号： H04M1/64 , H04M3/493 , H04M3/487 , H04M3/22
CPC分类号： H04M3/4936 , H04M2203/2011
摘要： Systems and methods are disclosed for online data-linked telecommunications decisioning and distribution. One method includes receiving call data relating to a telephone call from a telephone device of a user to an interactive voice response (“IVR”) system; accessing a database storing correlated call data and user data; retrieving correlated call data and user data based on the telephone number of the call data; determining a confidence score defining a confidence that the received call data relates to the retrieved correlated call data and user data; correlating the received call data with retrieved call data and user data when the confidence score is greater than a threshold value; determining an IVR response to present to the user via the IVR system; and transmitting the determined IVR response to the IVR system for presentation to the telephone device of the user.
摘要翻译：公开了在线数据链接电信决策和分配的系统和方法。一种方法包括从用户的电话设备接收与电话呼叫相关的呼叫数据到交互式语音响应（“IVR”）系统; 访问存储相关呼叫数据和用户数据的数据库; 基于呼叫数据的电话号码检索相关呼叫数据和用户数据; 确定确定接收到的呼叫数据与所检索的相关呼叫数据和用户数据相关的置信度的置信度分数; 当所述置信度得分大于阈值时，将接收到的呼叫数据与检索到的呼叫数据和用户数据相关联; 确定通过IVR系统呈现给用户的IVR响应; 以及将确定的IVR响应发送到IVR系统以呈现给用户的电话设备。

70. 发明授权

US09367846B2 Telephone search supported by advertising based on past history of requests 有权
公开(公告)号：US09367846B2
公开(公告)日：2016-06-14
申请号：US11290148
申请日：2005-11-29
申请人： Scott A. Kliger
发明人： Scott A. Kliger
IPC分类号： H04M15/00 , G06Q30/00 , G06Q30/02 , H04M3/487 , H04M3/493 , H04M15/06 , H04M3/42
CPC分类号： G06Q30/00 , G06Q30/02 , G06Q30/0247 , G06Q30/0256 , G06Q30/0275 , G06Q30/0277 , H04M3/42059 , H04M3/42068 , H04M3/42348 , H04M3/4878 , H04M3/493 , H04M3/4931 , H04M15/06 , H04M15/8083 , H04M2215/0192 , H04M2242/15 , H04M2242/30
摘要： A technology platform for the delivery of dynamic, interactive audio advertisements played in response to a consumer initiated request for information via a telephone. The platform provides advertising supported information services that are related to past responses made to a specific consumer who initiated the request. In one specific embodiment, a consumer uses a telephone is connected to a call processing system. The call processing system receives a request for information from the consumer. In determining a response, the consumer's request is examined to identify the customer that originated the request. This in turn identifies a profile file associated with the consumer, which then permits the system to determine one or more advertisement selection parameters. The customer profile may comprise one or more records of past requests from the identified customer station.

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