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1. 发明授权

US09495081B2 Co-browsing between one or more operators and one or more visitors 有权
标题翻译：在一个或多个运营商和一个或多个访问者之间进行协同浏览
公开(公告)号：US09495081B2
公开(公告)日：2016-11-15
申请号：US13940802
申请日：2013-07-12
申请人： SaleMove, Inc.
发明人： Carlos Paniagua , Madis Nomme , David Rodas , Mehrbod Sharifi , Justin DiPietro , Daniel Michaeli
IPC分类号： G06F3/00 , G06F3/0484 , G06F3/0483 , G06F17/30 , H04L29/08
CPC分类号： G06F3/0484 , G06F3/0483 , G06F17/30899 , H04L67/02 , H04L67/22
摘要： Apparatuses, computer readable mediums, and methods of co-browsing between a visitor and an operator are disclosed. The method may include sending the first UI event to the visitor, receiving from the visitor a first webpage data update indicating a first update to the active tab based on the first UI event, and sending the first webpage data update to the operator, on a condition of receiving a first user interface (UI) event regarding an active tab from the operator. The method may include sending the second webpage data update to the operator indicating the update to the active tab, on a condition of receiving a second webpage data update from the visitor indicating a second update to the active tab. If updates are received from both the visitor and operator a precedence may be used to determine which to process. Updates may be used to determine an active tab.
摘要翻译：公开了一种设备，计算机可读介质以及访问者和操作者之间的共浏览方法。该方法可以包括向访问者发送第一UI事件，从访问者接收基于第一UI事件指示对活动标签的第一更新的第一网页数据更新，以及将第一网页数据更新发送给操作者从操作者接收关于活动标签的第一用户界面（UI）事件的条件。所述方法可以包括：在从所述访问者接收到对所述活动选项卡的第二更新的第二网页数据更新的条件下，向所述运营商发送指示所述活动选项卡的所述更新的所述第二网页数据更新。如果从访问者和操作者接收到更新，则可以使用优先级来确定要处理哪一个。更新可用于确定活动选项卡。

2. 发明申请

US20140129622A1 METHOD AND APPARATUS FOR PUSHING APPLICATIONS TO A WEBSITE VISITOR DURING CO-BROWSING 有权
标题翻译：在浏览期间向网站访客推送应用程序的方法和装置
公开(公告)号：US20140129622A1
公开(公告)日：2014-05-08
申请号：US14073688
申请日：2013-11-06
申请人： SaleMove, Inc.
发明人： Daniel Michaeli , Justin DiPietro , Carlos Paniagua , David Rodas
IPC分类号： H04L29/08
CPC分类号： H04L67/02 , G06Q10/10 , H04L67/10 , H04L67/26 , H04L67/34
摘要： Apparatuses, computer readable mediums, and methods for pushing applications to a website visitor during co-browsing are disclosed. The method may include initiating a co-browsing session between an operator and a visitor. The method may include selecting an application to push to the visitor. The method may include configuring the application, and pushing the application to the visitor. The method may include co-browsing the application with the visitor. The configuring may include configuring the application by selecting content from webservers over the Internet. The content from the webservers may be received through a content provider layer.
摘要翻译：公开了在共同浏览期间将应用程序推送到网站访问者的装置，计算机可读介质和方法。该方法可以包括启动运营商和访问者之间的共同浏览会话。该方法可以包括选择要推送给访问者的应用。该方法可以包括配置应用程序，并将应用程序推送给访问者。该方法可以包括与访问者共同浏览应用。配置可以包括通过因特网从网络服务器中选择内容来配置应用程序。可以通过内容提供商层来接收来自web服务器的内容。

3. 发明申请

US20170285898A1 ENHANCED MULTI-TAB CO-BROWSING BETWEEN ONE OR MORE OPERATORS AND ONE OR MORE VISITORS 审中-公开
公开(公告)号：US20170285898A1
公开(公告)日：2017-10-05
申请号：US15624859
申请日：2017-06-16
申请人： SaleMove, Inc.
发明人： Carlos Paniagua , Madis Nomme , David Rodas , Mehrbod Sharifi , Justin DiPietro , Daniel Michaeli
IPC分类号： G06F3/0484 , G06F3/0483
摘要： Apparatuses, computer readable mediums, and methods of co-browsing between a visitor and an operator are disclosed. The method may include on a condition that an event associated with a tab is received, handling the event. The method may include on a condition of receiving a user interface event or a webpage data update from the visitor, handling the user interface event or received webpage data update. Another method may include on a condition of an operator becoming active, sending webpage data regarding an active tab for visitors. The method may include receiving a webpage data update associated with the active tab from a first visitor. The method may include storing the webpage data update based on the first visitor and the active tab. The method may include sending an indication of the webpage data update to the operator with an indication of the active tab and of the first visitor.

4. 发明申请

US20160373581A1 DIRECT ENGAGEMENT AND DEVICE ASSISTED CALLER AUTHENTICATION USING A DYNAMIC PHONE NUMBER 审中-公开
标题翻译：使用动态电话号码进行直接接入和设备辅助电话认证
公开(公告)号：US20160373581A1
公开(公告)日：2016-12-22
申请号：US15189813
申请日：2016-06-22
申请人： SaleMove, Inc.
发明人： Justin DiPietro , Daniel Michaeli , Carlos Paniagua , Urmas Talimaa
IPC分类号： H04M3/51 , G06F17/22 , H04L29/12 , H04M3/523 , H04M7/00 , H04M3/42 , H04L29/06 , H04N7/14 , H04L29/08
CPC分类号： H04M3/5191 , G06F17/3089 , G06Q10/00 , G06Q30/01 , H04L12/1813 , H04L12/1822 , H04L63/08 , H04L65/1069 , H04L65/4015 , H04L65/403 , H04L67/02 , H04L67/2814 , H04L67/327 , H04M3/42068 , H04M3/5166 , H04M3/5235 , H04M7/0012 , H04M2203/408 , H04M2203/6081
摘要： Embodiments may include apparatuses, computer readable mediums, and methods to directly connect and engage a visitor to a custom website or application with an operator. In addition, an authentication of .visitor's identity entered into an inter-enabled device may be confirmed and carried through to a call center. In an embodiment, a dynamic phone number may be allocated to the visitor. The dynamic phone number may be displayed on the custom website in the visitor's browser when a visitor lands on the custom website or when the visitor authenticates his or her identity through the custom website. When a visitor calls the dynamic number from any device, the call may be directed from a back-end service to an Interactive Voice Response system (IVR), where the visitor may be connected to an operator without additional authentication steps.
摘要翻译：实施例可以包括设备，计算机可读介质和用于直接将访问者连接到定制网站或应用与操作者的方法。另外，输入到互通设备中的访问者身份的身份验证可以被确认并传送到呼叫中心。在一个实施例中，动态电话号码可以被分配给访问者。当访问者登录在自定义网站上时，或者访问者通过自定义网站对其身份进行身份验证时，动态电话号码可能会显示在访客浏览器的自定义网站上。当访客从任何设备呼叫动态号码时，该呼叫可以从后端服务引导到交互式语音应答系统（IVR），其中访问者可以连接到操作员而不需要额外的认证步骤。

5. 发明授权

US10306066B2 Direct engagement and device assisted caller authentication using a dynamic phone number 有权
公开(公告)号：US10306066B2
公开(公告)日：2019-05-28
申请号：US15189813
申请日：2016-06-22
申请人： SaleMove, Inc.
发明人： Justin DiPietro , Daniel Michaeli , Carlos Paniagua , Urmas Talimaa
IPC分类号： H04M3/51 , G06F17/11 , H04L29/12 , H04M3/523 , H04M7/00 , H04M3/42 , H01L29/06 , H04N7/14 , H04L29/08 , H04L29/06 , G06F16/958 , G06Q10/00 , H04L12/18 , G06Q30/00
摘要： Embodiments may include apparatuses, computer readable mediums, and methods to directly connect and engage a visitor to a custom website or application with an operator. In addition, an authentication of visitor's identity entered into an inter-enabled device may be confirmed and carried through to a call center. In an embodiment, a dynamic phone number may be allocated to the visitor. The dynamic phone number may be displayed on the custom website in the visitor's browser when a visitor lands on the custom website or when the visitor authenticates his or her identity through the custom website. When a visitor calls the dynamic number from any device, the call may be directed from a back-end service to an Interactive Voice Response system (IVR), where the visitor may be connected to an operator without additional authentication steps.

6. 发明授权

US08769119B2 Method and apparatus for pushing applications to a website visitor during co-browsing 有权
标题翻译：在共同浏览期间将应用程序推送到网站访问者的方法和装置
公开(公告)号：US08769119B2
公开(公告)日：2014-07-01
申请号：US14073688
申请日：2013-11-06
申请人： SaleMove, Inc.
发明人： Daniel Michaeli , Justin DiPietro , Carlos Paniagua , David Rodas
IPC分类号： G06F15/16 , G06F12/00
CPC分类号： H04L67/02 , G06Q10/10 , H04L67/10 , H04L67/26 , H04L67/34
摘要： Apparatuses, computer readable mediums, and methods for pushing applications to a website visitor during co-browsing are disclosed. The method may include initiating a co-browsing session between an operator and a visitor. The method may include selecting an application to push to the visitor. The method may include configuring the application, and pushing the application to the visitor. The method may include co-browsing the application with the visitor. The configuring may include configuring the application by selecting content from webservers over the Internet. The content from the webservers may be received through a content provider layer.
摘要翻译：公开了在共同浏览期间将应用程序推送到网站访问者的装置，计算机可读介质和方法。该方法可以包括启动运营商和访问者之间的共同浏览会话。该方法可以包括选择要推送给访问者的应用。该方法可以包括配置应用程序，并将应用程序推送给访问者。该方法可以包括与访问者共同浏览应用。配置可以包括通过因特网从网络服务器中选择内容来配置应用程序。可以通过内容提供商层来接收来自web服务器的内容。

7. 发明授权

US09712594B2 Method and apparatus for pushing applications to a web site visitor during co-browsing 有权
公开(公告)号：US09712594B2
公开(公告)日：2017-07-18
申请号：US14309984
申请日：2014-06-20
申请人： SaleMove, Inc.
发明人： Daniel Michaeli , Justin DiPietro , Carlos Paniagua , David Rodas
IPC分类号： G06F15/16 , H04L29/08 , G06Q10/10 , G06F12/00
CPC分类号： H04L67/02 , G06Q10/10 , H04L67/10 , H04L67/26 , H04L67/34
摘要： A method for pushing applications to a website visitor during co-browsing is presented. A co-browsing session between an operator of the website and the website visitor is initiated. An application is selected to be pushed to the website visitor. The application is configured and pushed to the website visitor. The application is co-browsed with the website visitor.

8. 发明申请

US20150154617A1 DETERMINING LEADS BASED ON WEB SITE INTERACTIONS AND BROWSER SESSIONS 审中-公开
标题翻译：基于网站交互和浏览器会话确定领导
公开(公告)号：US20150154617A1
公开(公告)日：2015-06-04
申请号：US14558815
申请日：2014-12-03
申请人： SALEMOVE, INC.
发明人： Justin DiPietro , Carlos Paniagua , Daniel Michaeli , David Rodas
IPC分类号： G06Q30/02
CPC分类号： G06Q30/0201
摘要： Apparatuses, computer readable mediums, and methods for determining a lead from Web site interaction. The method may include capturing one or more Web site events of a user, adding metadata to the captured Web site events, and responding to a trigger by packaging the captured Web site events and the trigger as a lead. A lead server may include a lead receiver configured to receive events with added metadata, a lead packager configured to receive an indication of a trigger, and package the received events with added metadata and the trigger into a lead, and a lead selector configured to select one or more leads from a plurality of leads for playing to an operator. The leads may be ranked in comparison with previously packaged leads.
摘要翻译：设备，计算机可读介质和用于从网站交互确定潜在客户的方法。该方法可以包括捕获用户的一个或多个网站事件，向所捕获的网站事件添加元数据，以及通过将捕获的网站事件和触发器打包为一个方式来响应触发。引导服务器可以包括被配置为接收具有添加的元数据的事件的引导接收器，被配置为接收触发的指示的引导封装器，以及将所接收的事件与添加的元数据和触发器打包到引导中的引导选择器，以及引导选择器，来自多个引线的一个或多个引线用于玩操作者。与先前封装的引线相比，引线可能排名。

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