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1. 发明授权

US10038748B2 Method and system for multi-domain co-browsing in a C2C co-browse architecture through co-browsing functionality provided in a browser extension on a host 有权
公开(公告)号：US10038748B2
公开(公告)日：2018-07-31
申请号：US14475234
申请日：2014-09-02
申请人： eGain Corporation
发明人： Ashutosh Roy , Sam Hahn
IPC分类号： G06F15/16 , H04L29/08 , H04L12/18 , G06F3/14
CPC分类号： H04L67/1095 , G06F3/1454 , H04L12/1813 , H04L12/1822 , H04L67/02 , H04L67/141 , H04L67/148
摘要： A method for co-browsing, including establishing a first communication session between a first web browser of first device and a first content provider over a network to deliver content. A co-browse extension is accessed on the first web browser to enable multi-domain co-browsing functionality on the first web browser. A second communication session is established between the first web browser and a co-browse communication server to initiate and join the first web browser in a co-browse session, wherein the session comprises a co-browse session identifier, wherein the first device acts as a host. A third communication session is established between a second web browser of a second device and the co-browse communication server to join the second web browser into the co-browse session, such that content at the first web browser is delivered to the second web browser of the second device via the co-browse communication server.

2. 发明授权

US10129346B1 Analyzing navigation with a webpage 有权
公开(公告)号：US10129346B1
公开(公告)日：2018-11-13
申请号：US13004794
申请日：2011-01-11
申请人： Ashutosh Roy , Promod Narang , Sam Hahn
发明人： Ashutosh Roy , Promod Narang , Jeffrey Huang , Sam Hahn
IPC分类号： G06F15/16 , H04L29/08
摘要： A method, computer-readable medium and system for analyzing navigation of a webpage are disclosed. Data associated with navigation of a webpage is monitored using a component running on a computer system which also runs a web browser used to display the web page. The data may include the position of a mouse cursor displayed on a display device and/or a state of a form field of the webpage. In this manner, information about user interactions with a webpage which do not involve or initiate a communication with a web server can be accessed.

3. 发明授权

US09723037B2 Communication associated with a webpage 有权
公开(公告)号：US09723037B2
公开(公告)日：2017-08-01
申请号：US14223905
申请日：2014-03-24
申请人： eGain Communications Corporation
发明人： Ashutosh Roy , Promod Narang , Jeffrey Huang , Sam Hahn
IPC分类号： H04L29/06 , G06F17/30 , G06Q50/00
CPC分类号： H04L65/403 , G06F17/30873 , G06Q50/01
摘要： A method, computer-readable medium and system for enabling communication associated with a webpage are disclosed. One or more communication interfaces may be used to associate content with one or more regions of a webpage. The one or more communication interfaces may be associated with the one or more regions of the webpage. Each communication interface may enable users to submit content for access by at least one other user. In this manner, content may be associated with one or more regions of a webpage, thereby enabling users to more readily and efficiently communicate and/or provide context for content.

4. 发明授权

US09633129B2 Personal web display and interaction experience system 有权
公开(公告)号：US09633129B2
公开(公告)日：2017-04-25
申请号：US14475354
申请日：2014-09-02
申请人： eGain Communications Corporation
发明人： Ashutosh Roy , Promod Narang
IPC分类号： G06Q30/06 , G06F17/30 , G06F3/0482 , G06F3/0484 , H04L29/08
CPC分类号： G06F17/30893 , G06F3/0482 , G06F3/04842 , G06Q30/0641 , H04L67/22
摘要： Embodiments of the present invention may be directed to an interactive system. The interactive system may include a browser application allowing a user to access a website using a communication pathway. The website provides website information in a standardized interchange protocol and also in webpages. The browser application is configured to allow user access to the webpages. The interactive system may also include a module of the browser application compatible with the standardized interchange protocol and configured to store and implement user personalized commands and to store recorded user history information. The module implements a graphical user interface with the website information that is personalized to the user. The graphical user interface includes a personalized display experience and a personalized interaction experience that are both custom designed for the user.

5. 发明授权

US09197681B2 Interaction using content 有权
标题翻译：互动使用内容
公开(公告)号：US09197681B2
公开(公告)日：2015-11-24
申请号：US14218463
申请日：2014-03-18
申请人： eGain Corporation
发明人： Ashutosh Roy , Promod Narang , Sam Hanh
IPC分类号： G06F15/16 , H04L29/06 , G06Q10/10 , G06Q30/02
CPC分类号： H04M3/5191 , G06Q10/107 , G06Q30/0241 , H04L65/4007 , H04L65/403 , H04M3/5166
摘要： A method, computer-readable medium and system for interacting using content are disclosed. A web response may be executed on a first computer system and/or another computer system associated with the first computer system responsive to the initiation of a call over a voice channel between the first computer system and a second computer system. The web response may include automatically downloading content over a data channel so that it can be automatically presented at the first computer system and/or another computer system associated with the first computer system. The content may include video, audio, information from a social networking website, a blog, other content, some combination thereof, etc. In this manner, more and/or different types of content can be used to communicate with callers by causing content to be presented in conjunction with communication over a voice channel.
摘要翻译：公开了一种使用内容进行交互的方法，计算机可读介质和系统。可以响应于通过第一计算机系统和第二计算机系统之间的语音信道的呼叫的发起，在第一计算机系统和/或与第一计算机系统相关联的另一计算机系统上执行网络响应。 web响应可以包括通过数据信道自动下载内容，使得其可以在与第一计算机系统相关联的第一计算机系统和/或另一计算机系统处被自动呈现。内容可以包括来自社交网站的视频，音频，信息，博客，其他内容，其某种组合等。以这种方式，可以使用更多和/或不同类型的内容来与呼叫者通信，结合通过语音信道的通信来呈现。

6. 发明授权

US10038747B2 Method and system for co-browsing in a B2C architecture through co-browsing functionality embedded in content of a content provider as initiated by a guest to a co-browse session 有权
公开(公告)号：US10038747B2
公开(公告)日：2018-07-31
申请号：US14475225
申请日：2014-09-02
申请人： eGain Communications Corporation
发明人： Ashutsosh Roy , Sam Hahn
IPC分类号： G06F15/16 , H04L29/08 , H04L12/18 , G06F3/14
CPC分类号： H04L67/1095 , G06F3/1454 , H04L12/1813 , H04L12/1822 , H04L67/02 , H04L67/141 , H04L67/148
摘要： A method includes establishing a first communication session between a first web browser associated with a user and a content provider over a network to deliver content including embedded co-browsing functionality. A second communication session is established between a second device and a co-browse communication server to initiate a co-browse session having a session identifier, wherein the second device is a guest. A user identifier and the session identifier is delivered from the second device to the content provider. The co-browsing functionality is exposed with an icon, such that when the icon is activated at the first device, the first web browser is joined into the co-browse session. The co-browse session is established between the first web browser as a host and a second web browser, such that content at the first web browser is delivered to the second web browser via the co-browse communication server through the co-browse session.

7. 发明授权

US10038746B2 Method and system for co-browsing in a B2C2C co-browse architecture through co-browsing functionality embedded in content of a content provider as initiated by a host to a co-browse session 有权
公开(公告)号：US10038746B2
公开(公告)日：2018-07-31
申请号：US14475221
申请日：2014-09-02
申请人： eGain Communications Corporation
发明人： Ashutosh Roy , Sam Hahn
IPC分类号： G06F15/16 , H04L29/08 , H04L12/18 , G06F3/14
CPC分类号： H04L67/1095 , G06F3/1454 , H04L12/1813 , H04L12/1822 , H04L67/02 , H04L67/141 , H04L67/148
摘要： A method for co-browsing includes establishing a communication session between a first web browser and a content provider to deliver content, wherein the content comprises embedded co-browsing functionality. A request is received for activating the co-browsing functionality. A second communication session is established between the web browser of a first device and a co-browse communication server to initiate a co-browse session, wherein the first device acts as a host. A third communication session is established between a second web browser and the co-browse communication server to join the second web browser into the co-browse session based on the co-browse session identifier. The co-browse session is established between the first web browser as host and the second web browser of said second device as guest, such that the content at the first web browser is delivered to the second web browser via the co-browse communication sever over the co-browse session.

8. 发明授权

US09953012B2 Method and system for web page markup including notes, sketches, and stamps 有权
公开(公告)号：US09953012B2
公开(公告)日：2018-04-24
申请号：US14024602
申请日：2013-09-11
申请人： eGain Communications Corporation
发明人： Ashutosh Roy , Sam Hahn , Yonatan Goraly , Anthony Liatsis
IPC分类号： G06F17/00 , G06F17/21
CPC分类号： G06F17/218
摘要： A method for marking web content. The method includes rendering first content on a web browser of a client device, and capturing a snapshot of the first content as rendered according to settings of the web browser. The method also includes receiving markup in association with the snapshot, and generating marked up content comprising the snapshot and the markup. The method also includes storing the marked up content for later access.

9. 发明授权

US08825734B2 Personal web display and interaction experience system 有权
标题翻译：个人网络显示和互动体验系统
公开(公告)号：US08825734B2
公开(公告)日：2014-09-02
申请号：US13360578
申请日：2012-01-27
申请人： Ashutosh Roy , Promod Narang
发明人： Ashutosh Roy , Promod Narang
IPC分类号： G06F15/16
CPC分类号： G06F17/30893 , G06F3/0482 , G06F3/04842 , G06Q30/0641 , H04L67/22
摘要： Embodiments of the present invention may be directed to an interactive system. The interactive system may include a browser application allowing a user to access a website using a communication pathway. The website provides website information in a standardized interchange protocol and also in webpages. The browser application is configured to allow user access to the webpages. The interactive system may also include a module of the browser application compatible with the standardized interchange protocol and configured to store and implement user personalized commands and to store recorded user history information. The module implements a graphical user interface with the website information that is personalized to the user. The graphical user interface includes a personalized display experience and a personalized interaction experience that are both custom designed for the user.
摘要翻译：本发明的实施例可以涉及一种交互式系统。交互式系统可以包括允许用户使用通信路径访问网站的浏览器应用。该网站以标准化的交换协议和网页提供网站信息。浏览器应用程序被配置为允许用户访问网页。交互式系统还可以包括与标准化交换协议兼容的浏览器应用的模块，并被配置为存储和实现用户个性化命令并存储记录的用户历史信息。该模块实现了一个图形用户界面，其中包含用户个性化的网站信息。图形用户界面包括为用户定制设计的个性化显示体验和个性化交互体验。

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