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1. 发明授权

US11038771B2 Systems, methods, and apparatuses for implementing a metadata driven rules engine on blockchain using distributed ledger technology (DLT) 有权
公开(公告)号：US11038771B2
公开(公告)日：2021-06-15
申请号：US16683945
申请日：2019-11-14
申请人： salesforce.com, inc.
发明人： Prithvi Krishnan Padmanabhan
IPC分类号： H04L12/24 , H04L9/06
摘要： Systems, methods, and apparatuses for implementing a metadata driven rules engine on blockchain using Distributed Ledger Technology (DLT) in conjunction with a cloud based computing environment are described herein. For example, according to one embodiment there is a system having at least a processor and a memory therein executing within a host organization, in which such a system includes means for operating a blockchain interface to a blockchain on behalf of a plurality of tenants of the host organization, wherein each one of the plurality of tenants operate as one of a plurality of participating nodes on the blockchain having access to the blockchain; displaying a Graphical User Interface (GUI Interface) to a user device communicably interfaced with the system over a network, wherein the GUI interface is to prompt for a metadata rule definition at the user device when displayed by the user device; receiving input at the system from the GUI interface displayed to the client device, the input defining the metadata rule definition, wherein the metadata rule definition includes one or more conditions or criteria to be matched to a transaction received at the blockchain; auto-generating code for a smart contract representing the metadata rule definition based on the input received from the GUI interface displayed to the client device; submitting the smart contract having the code representing the metadata rule definition to the blockchain for consensus by participating nodes of the blockchain; and adding the smart contract having the code representing the metadata rule definition onto the blockchain by writing the metadata rule definition into an asset of a new block on the blockchain pursuant to the smart contract attaining consensus from the participating nodes of the blockchain. Other related embodiments are disclosed.

2. 发明授权

US10958655B2 Systems, methods, and apparatuses for implementing data counter measures for online publishers with third party content 有权
公开(公告)号：US10958655B2
公开(公告)日：2021-03-23
申请号：US16429964
申请日：2019-06-03
申请人： salesforce.com, inc.
发明人： Nick P. Sullivan , Vivek S. Vaidya , Tom A. Chavez
IPC分类号： H04L29/06 , H04L29/08 , G06F16/957
摘要： Techniques to block unwanted third party calls are disclosed. In various embodiments, an indication is received that third party code included on a web page is attempting to write to the web page content associated with an unauthorized third party call. The unauthorized third party call is blocked. In some embodiments, the unauthorized third party call is blocked by blocking the web page content associated with the unauthorized third party call from being written to the web page.

3. 发明授权

US10802661B2 Systems, methods, and apparatuses for implementing in-app live support functionality 有权
公开(公告)号：US10802661B2
公开(公告)日：2020-10-13
申请号：US15055488
申请日：2016-02-26
申请人： salesforce.com, inc.
发明人： Gavin Andrew Ross Uhma , Allen Jeremy Wright , Adam William Dennis , Nicholas Christopher Ksiezopolski
IPC分类号： G06F3/0481 , H04N7/14 , H04L12/18 , G06F3/0487 , G06F3/16 , H04L29/06 , H04L29/08
摘要： In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing in-app live support functionality. According to a particular embodiment such an apparatus may be embodied by a user client device which includes, for example: a processor and a memory to execute instructions at the user client device; an application to execute upon the user client device via the processor and the memory; a graphical interface; an audio interface; a communications interface to communicatively link the user client device with a remote service over a network; the graphical interface to receive a user event within the application triggering a user initiated service call to the remote service via the network; the communications interface to receive an audio and video stream from the remote service via the network responsive to the triggering of the user initiated service call, the audio and video stream displaying at least video of a customer service agent and establishing two way audio communication between the user client device and the remote service; and wherein the communications interface further transmits audio captured at the user client device to the remote service and transmits a representation of the application as displayed via the graphical interface of the user client device to the remote service. Other related embodiments are disclosed.

4. 发明授权

US10460270B2 Systems, methods, and apparatuses for implementing cross-organizational processing of business intelligence metrics 有权
公开(公告)号：US10460270B2
公开(公告)日：2019-10-29
申请号：US14023934
申请日：2013-09-11
申请人： salesforce.com, Inc.
发明人： Samarpan Jain , Steven Tamm
IPC分类号： G06Q30/02 , G06Q10/06
摘要： In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing cross-organizational processing of business intelligence metrics including, for example, means for scheduling a time for metrics collection from databases of a host organization; generating one or more messages and associated parameters to implement the metrics collection at the host organization; enqueuing the one or more messages and associated parameters for processing by the host organization; dequeuing the one or more messages and associated parameters into the host organization for processing, wherein the processing is to output the metrics collection into an intermediate table; capturing the metrics collection output via the processing at the intermediate table; and exposing the intermediate table to metrics queries. Other related embodiments are disclosed.

5. 发明授权

US09992242B2 Systems and methods for implementing instant social image cobrowsing through the cloud 有权
公开(公告)号：US09992242B2
公开(公告)日：2018-06-05
申请号：US15246318
申请日：2016-08-24
申请人： salesforce.com, inc.
发明人： Charles Hart Isaacs
IPC分类号： H04N7/15 , H04L29/06 , H04N7/14 , H04M3/51 , H04W4/00 , H04W4/20 , G06F3/0484 , G06F3/0488 , H04L12/725 , H04L29/08 , G06Q50/00
CPC分类号： H04L65/4015 , G06F3/0484 , G06F3/0488 , G06F3/04883 , G06Q50/01 , H04L45/3065 , H04L65/1069 , H04L65/4023 , H04L67/20 , H04M3/5191 , H04N7/141 , H04N7/147 , H04N7/155 , H04W4/21 , H04W4/60
摘要： In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing instant social image cobrowsing through the cloud, including, for example, means for loading an application at the client device, the application displaying a graphical interface at the client device; receiving input at the graphical interface of the client device to initiate an instant share session; generating an action at the client device to request an instant share session; communicating the action from the client device to a remote host organization via a public Internet; receiving, at the client device, a pointer to a dynamically created co-browse site at the host organization responsive to communicating the action from the client device to the remote host organization; following the pointer to the dynamically created co-browse site at the host organization communicably linking the client device with the host organization; and exchanging a video telephony stream between the client device and a remote party through the dynamically created co-browse site. Other related embodiments are disclosed.

6. 发明授权

US09953054B2 Systems and methods for implementing and maintaining sampled tables in a database system 有权
公开(公告)号：US09953054B2
公开(公告)日：2018-04-24
申请号：US14257901
申请日：2014-04-21
申请人： salesforce.com, inc.
发明人： Jesse Yarbro Collins
IPC分类号： G06F17/30 , G06F17/27
CPC分类号： G06F17/30442 , G06F17/2715 , G06F17/30312 , G06F17/3033 , G06F17/30336 , G06F17/30471 , G06F17/30477 , G06F17/30536
摘要： In accordance with disclosed embodiments, there are provided systems and methods for implementing and maintaining sampled tables in a database system. According to a particular embodiment such a system includes a processor and a memory to execute instructions at the system; a database to store database records; a query interface to submit queries to the database and receive results from the database; triggers to initiate a hash function on database insert transactions, the hash function to hash a primary key of each database record to be inserted into the database to determine whether a first hash value of the primary key of the database record to be inserted satisfies a sampling condition; a sample table to store a sample record corresponding to any database record to be inserted into the database which satisfies the sampling condition based on the hash function; a primary key index providing a first index of the primary keys of the sample records stored in the sample table; and an ordered hash index providing a second index on a second hash value corresponding to a second hash of the primary key of the sample records stored in the sample table ordered numerically by the second hash value. Other related embodiments are disclosed.

7. 发明授权

US11017041B2 Systems, methods, and apparatuses for collaborative filtering in a cloud based computing environment 有权
公开(公告)号：US11017041B2
公开(公告)日：2021-05-25
申请号：US15885641
申请日：2018-01-31
申请人： salesforce.com, inc.
发明人： Joel Ragnar Palmert , Zhenhua Xu
IPC分类号： G06F16/9535 , G06Q30/06 , G06F16/2457 , G06F16/9536
摘要： An application server platform operated by a cloud computing services provider receives input from a customer organization application executing on the application server platform, the input specifying a first action on a first item type, and a second action on a second item type to recommend in response to the specified first action on the first item type. The application server platform searches for a record in a permanent data store that contains the first action, the first item type, the second action, and the second item type, and assigns a value to a token associated with the record based on when the application server platform most recently generated a recommendation that included the first action on the first item type and the second action on the second item type from the record, when the search locates the record in the permanent data store. One embodiment further comprises generating a current recommendation that includes the first action on the first item type and the second action on the second item type from the located record, based on the assigned value of the token associated with the located record.

8. 发明授权

US10979424B2 Systems, methods, and apparatuses for secure biometric identifier authentication within a cloud based computing environment 有权
公开(公告)号：US10979424B2
公开(公告)日：2021-04-13
申请号：US16148959
申请日：2018-10-01
申请人： salesforce.com, inc.
发明人： Amal Thannuvelil Surendran , Himanshu Mittal , Ajay Krishna Borra , Manpreet Singh
IPC分类号： H04L29/06 , G06F16/9535
摘要： A cloud services application executing on a cloud computing platform receives from a browser application executing on a customer computer system a request of a user to login to the cloud services application. The cloud services application further receives an indication via the browser application that biometric identifier authentication of the user is supported by the customer computer system, and transmits an indication to the browser application that biometric identifier authentication of the user is enabled for a session that is to be established. The cloud services application transmits a response to the login request, responsive to receipt of the login request, the response prompting the user to input a biometric identifier, and receives a unique identifier (UID) associated with the biometric identifier. The cloud services application searches a list of user profiles, each with an associated one or more UIDs, for a UID that matches the received UID associated with the biometric identifier and transmits an indication to the browser application allowing access to the web service application responsive to finding a UID that matches the received UID associated with the biometric identifier.

9. 发明授权

US10810043B2 Systems, methods, and apparatuses for implementing a scheduler and workload manager with cyclical service level target (SLT) optimization 有权
公开(公告)号：US10810043B2
公开(公告)日：2020-10-20
申请号：US16528617
申请日：2019-07-31
申请人： salesforce.com, inc.
发明人： Armin Bahramshahry , Piranavan Selvanandan
IPC分类号： G06F9/50 , G06F9/48 , H04L12/24
摘要： In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing a stateless, deterministic scheduler and work discovery system with interruption recovery. For instance, according to one embodiment, there is disclosed a system to implement a stateless scheduler service, in which the system includes: a processor and a memory to execute instructions at the system; a compute resource discovery engine to identify one or more computing resources available to execute workload tasks; a workload discovery engine to identify a plurality of workload tasks to be scheduled for execution; a cache to store information on behalf of the compute resource discovery engine and the workload discovery engine; a scheduler to request information from the cache specifying the one or more computing resources available to execute workload tasks and the plurality of workload tasks to be scheduled for execution; and further in which the scheduler is to schedule at least a portion of the plurality of workload tasks for execution via the one or more computing resources based on the information requested. Other related embodiments are disclosed.

10. 发明授权

US10713594B2 Systems, methods, and apparatuses for implementing machine learning model training and deployment with a rollback mechanism 有权
公开(公告)号：US10713594B2
公开(公告)日：2020-07-14
申请号：US15407147
申请日：2017-01-16
申请人： salesforce.com, inc.
发明人： Kit Pang Szeto , Simon Chan
IPC分类号： G06N20/00 , G06F11/14 , G06Q30/02
摘要： In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing machine learning model training and deployment with a rollback mechanism within a computing environment. For example, an exemplary machine learning platform includes means for receiving training data as input at the machine learning platform, in which the training data includes a multiple transactions, each of the transactions specifying a plurality of features upon which to make a prediction and a label representing a correct answer for the plurality of features according to each respective transaction; specifying a model to be trained by the machine learning platform using the training data, in which the model includes a plurality of algorithms and source code; generating a new predictive engine variant by training the model to algorithmically arrive upon the label representing the correct answer as provided with the training data based on the plurality of features for each of the multiple transactions; versioning the new predictive engine variant based at least on the time the new predictive engine variant was generated a version of the source code utilized within the model and the training data received as input; deploying the new predictive engine variant into a production environment to replace a prior version of the predictive engine variant; and rolling back the new predictive engine variant from the production environment to a specified version which is less than a version of the new predictive engine variant. Other related embodiments are disclosed.

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