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1. 发明授权

US11636104B2 Analytics center having a natural language query (NLQ) interface 有权
公开(公告)号：US11636104B2
公开(公告)日：2023-04-25
申请号：US16941256
申请日：2020-07-28
申请人： ServiceNow, Inc.
发明人： Marta Penzo , Aida Rikovic Tabak , Dimosthenis Mouzouris , Size Ma , Olga Redkina
IPC分类号： G06F3/048 , G06F16/245 , G06F16/242 , G06F40/279 , G06F3/0482
摘要： An analytics server is disclosed that enables natural language queries (NLQs) to be used to access key performance indicator (KPI) data. The analytics server includes a graphical user interface (GUI) that presents a set of KPIs associated with a user. The GUI includes suitable user interface elements to enable the user to provide natural language queries regarding these KPIs. The user interface elements provide the user with suggested NLQs based on, for example, KPIs to which the user has access and/or previous NLQs of the user. In response to the analytics server receiving a suitable NLQ from the user, the analytics server generates an appropriate database query to retrieve the KPI data requested by the NLQ. The GUI is then updated to present a visual representation (e.g., a bar graph, a pie chart, a trend line, a single value) of the retrieved KPI data.

2. 发明申请

US20230111047A1 Classification Evaluation and Improvement in Machine Learning Models 有权
公开(公告)号：US20230111047A1
公开(公告)日：2023-04-13
申请号：US17500721
申请日：2021-10-13
申请人： ServiceNow, Inc.
发明人： Lindsay Devon Brin , Joseph Béchard Marinier , Uyen Diana Vu Le , Christopher John Tyler , Parmida Atighehchian , Gabrielle Gauthier-Melançon , Frédéric Branchaud-Charron , Orlando Marquez Ayala
IPC分类号： G06K9/62 , G06N20/00
摘要： Persistent storage contains a training dataset and a test dataset, each with units of text labelled from a plurality of categories. A machine learning model has been trained with the training dataset to classify input units of text into the plurality of categories. One or more processors are configured to: read the training dataset or the test dataset; determine distributional properties of the training dataset or the test dataset; determine, using the machine learning model, saliency maps for tokens in the training dataset or the test dataset; perturb, by way of token insertion, token deletion, or token replacement, the training dataset or the test dataset into an expanded dataset; obtain, using the machine learning model, classifications into the plurality of categories for the expanded dataset; and based on the distributional properties, the saliency maps, and the classifications, identify causes of failure for the machine learning model.

3. 发明申请

US20230078484A1 SYSTEM AND METHOD FOR IMPLEMENTING IN-FLIGHT CHANGES TO A WORKFLOW 有权
公开(公告)号：US20230078484A1
公开(公告)日：2023-03-16
申请号：US17829792
申请日：2022-06-01
申请人： ServiceNow, Inc.
发明人： Jason Michael Occhialini , Sarath Ambati , Shilpa Janagam , Vikas Garg Kumar , Sapan Kumar Behera , Anshul Sharma , Sathiyan Seran , Ritwik Reddy Nallavelly
IPC分类号： G06Q10/06
摘要： Request definitions associated with respective actions of a workflow identify characteristics of objects utilized in performance of the respective action. Hypothetical in-flight changes that modify the characteristics are anticipated and implemented into the workflow. The actions within the workflow are subscribed to the hypothetical in-flight changes based upon the characteristics identified in the request definitions and modified by the in-flight changes by identifying which in-flight changes affect which workflow actions. Accordingly, when an in-flight is received, the workflow is automatically updated to account for the modifications to the characteristics made by the in-flight change. Specifically, actions that should be undone and/or redone in response to the modification to the characteristics are automatically identified and new tasks are created to undo and/or redo the identified actions.

4. 发明授权

US11586426B2 Service release tool 有权
公开(公告)号：US11586426B2
公开(公告)日：2023-02-21
申请号：US17068431
申请日：2020-10-12
申请人： ServiceNow, Inc.
发明人： Danny Kibel , James Owen
IPC分类号： G06F9/44 , G06F8/60
摘要： Systems and methods are directed to release tools and deployment tools for software applications. A computing device includes a processor operatively coupled to a memory. The processor identifies one or more environments and a plurality of deployment operations to be performed to deploy a software application to the one or more environments. The processor generates a deployment plan having instructions to execute the one or more deployment operations. The processor executes the deployment plan to deploy the one or more release environments. The processor sends signals to a display to display progression through the deployment plan during deployment of the one or more release environments.

5. 发明申请

US20230051921A1 AUTOMATIC IDENTIFICATION OF CHANGE REQUESTS TO ADDRESS INFORMATION TECHNOLOGY VULNERABILITIES 有权
公开(公告)号：US20230051921A1
公开(公告)日：2023-02-16
申请号：US17400863
申请日：2021-08-12
申请人： ServiceNow, Inc.
发明人： Vamsi Krishna Madala , Alexander House , Brian James Waplington
IPC分类号： H04L29/06 , G06N20/00
摘要： A machine learning model is trained based at least on previous change requests, wherein each of the previous change requests are associated with a controlled management of a lifecycle of a change to an information technology environment. A security vulnerability of the information technology environment is identified. Using the trained machine learning model, a corresponding match score for each of a plurality of pending change requests is determined for the security vulnerability. An indication of whether a resolution specification for the security vulnerability is to be linked with one of the plurality of pending change requests selected based on a factor associated with its corresponding match score is received.

6. 发明申请

US20230046959A1 DATA RISK OF AN INSTANCE 有权
公开(公告)号：US20230046959A1
公开(公告)日：2023-02-16
申请号：US17403634
申请日：2021-08-16
申请人： ServiceNow, Inc.
发明人： Timothy John Clark , Michal Shalmoni
IPC分类号： G06F21/62 , G06F21/57 , G06F3/0482
摘要： Each instance environment of a plurality of computing instance environments is associated with its corresponding set of users belonging to one or more user groups, its corresponding processes, and its corresponding data access privileges. For at least one of the computing instance environments, database tables accessible by the corresponding computing instance environment are analyzed to determine whether each of the database tables includes data belonging to one or more sensitive data categories. Based at least in part on a result of the analysis determining whether each of the database tables includes data belonging to the one or more sensitive data categories, a data risk metric is determined for the corresponding computing instance environment.

7. 发明授权

US11580312B2 Machine translation of chat sessions 有权
公开(公告)号：US11580312B2
公开(公告)日：2023-02-14
申请号：US17153144
申请日：2021-01-20
申请人： ServiceNow, Inc.
发明人： Samantha Santo , Jebakumar Mathuram Santhosm Swvigaradoss , Ankit Goel , Prashant Pandey , John Botica , Rajesh Voleti , Laxmi Prasanna Mustala , Rishabh Verma , Satya Sarika Sunkara
IPC分类号： H04L12/58 , G06F40/58 , G06F40/103 , G06F3/0482 , G06F16/33 , G06F16/335
摘要： An embodiment may involve a database containing a first user profile that specifies a first preferred language of a first user and a second user profile that specifies a second preferred language of a second user. The embodiment may also involve one or more processors configured to: receive, from the first user and within a chat session, a first set of messages in the first preferred language; cause the first set of messages to be translated into the second preferred language; provide, to the second user and within the chat session, the first set of messages as translated; receive, from the second user and within the chat session, a second set of messages in the second preferred language; cause the second set of messages to be translated into the first preferred language; and provide, to the first user and within the chat session, the second set of messages as translated.

8. 发明授权

US11575524B2 Selective encryption delineation 有权
公开(公告)号：US11575524B2
公开(公告)日：2023-02-07
申请号：US17305492
申请日：2021-07-08
申请人： ServiceNow, Inc.
发明人： Norris Merritt
IPC分类号： H04L9/36 , H04L9/00 , H04L9/06
摘要： Decoding a partially encrypted data stream may include receiving and scanning the partially encrypted data stream. Scanning the partially encrypted data stream may include identifying an encrypted portion sentinel in the partially encrypted data stream subsequent to a first portion, identifying an encrypted portion in the partially encrypted data stream subsequent to the encrypted portion sentinel, and generating a decrypted data portion by decrypting the encrypted portion. Decrypting the encrypted portion may include identifying an encrypted data portion in the encrypted portion, the encrypted data portion omitting an end encrypted portion sentinel, decrypting the encrypted data portion, and identifying an end encrypted portion sentinel in the encrypted portion subsequent to the encrypted data portion. Decoding the partially encrypted data stream may include including the decrypted data portion in the decrypted output data stream, and outputting the decrypted output data stream to a client device in the second network domain.

9. 发明申请

US20230022675A1 SEARCHING AND SHARING CONTENT WITH AN OVERLAID INTERFACE 有权
公开(公告)号：US20230022675A1
公开(公告)日：2023-01-26
申请号：US17381603
申请日：2021-07-21
申请人： ServiceNow, Inc.
发明人： Barak (Mordechai Zeev) Pinchovski , Yafit Segal , Shaul Gideon Behr
IPC分类号： G06F16/953 , G06F3/0481 , G06T11/00
摘要： An interface of a separate module added to a web browser is overlaid over content of a window of the web browser. A new content item to be added to a repository of content items shared among a select group of users is received via the overlaid interface of the separate module. A search input is received via the overlaid interface of the separate module. One or more content items responsive to the search input within the repository of content items shared among the select group of users are identified. At least one of the identified content items responsive to the search input is provided via the overlaid interface of the separate module for use in the content of the window of the web browser.

10. 发明授权

US11550691B2 Computing resources schedule recommendation 有权
公开(公告)号：US11550691B2
公开(公告)日：2023-01-10
申请号：US17342152
申请日：2021-06-08
申请人： ServiceNow, Inc.
发明人： Ayyappa Muthusami , Jiani Chen , Amanjit Singh Johal , Susanta K. Nanda , Devarajan Sundararajan
IPC分类号： G06F11/34 , H04L47/78 , H04L47/762 , G06N3/04 , G06K9/62 , H04L47/70 , G06F9/50 , G06F9/54
摘要： Properties associated with computing resources are received. At least a portion of the received properties is used to cluster the computing resources into one or more operating groups. At least a portion of the received properties is used to determine a recommendation of an operation schedule for at least one of the one or more operating groups. The recommendation is provided. A feedback is received in response to the recommendation.

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