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    • 2. 发明授权
    • RV barge
    • RV驳船
    • US09168983B2
    • 2015-10-27
    • US13507375
    • 2012-06-22
    • David C. Lee
    • David C. Lee
    • B63H21/175B63B27/14B63B35/54
    • B63B27/143B63B35/54B63H21/175
    • A vessel for carrying an RV (recreational vehicle) through the water, thereby effectively converting the RV to a houseboat. The barge-like vessel includes ramps for loading and unloading an RV at a boat ramp. The barge is powered by the drive wheels of the RV, wherein the drive wheels are each resting on two rotatable cylinders similar to a dynamometer cradle. The wheels spin the cylinders which in turn rotate the propellers so that the speed is controlled by the speed at which the drive wheels turn. Direction is controlled by a knob on a fly-by-wire type device which in turn controls the rudder. An alternative directional control includes two turntables onto which the front wheels rest. One of the turntables is mechanically connected to the rudder so that the steering wheel controls the rudder. Ballast tanks are provided at each side of the front and back of the barge to keep the barge level.
    • 通过水携带RV(娱乐车)的船只,从而有效地将RV转换为船屋。 驳船式船舶包括用于在船舷上装卸RV的斜坡。 驳船由RV的驱动轮驱动,其中驱动轮分别搁置在类似于测力计支架的两个可旋转的缸上。 车轮旋转气缸,这反过来旋转螺旋桨,使得速度由驱动轮转动的速度控制。 方向由线控式线型装置上的旋钮控制,该装置又控制舵。 一个替代的方向控制包括前轮搁置在其上的两个转盘。 其中一个转盘机械地连接到方向舵,以便方向盘控制方向舵。 在驳船的前后两侧设有压载舱,以保持驳船的水位。
    • 5. 发明授权
    • System and method for providing queue time credit for self-servicing callers
    • 为自助服务呼叫者提供队列时间信用的系统和方法
    • US08027459B2
    • 2011-09-27
    • US11129983
    • 2005-05-16
    • Johnny LeeFadi R. JabbourDavid C. Lee
    • Johnny LeeFadi R. JabbourDavid C. Lee
    • H04M3/00H04M5/00
    • H04M3/5166H04M3/523H04M2201/14H04M2203/2011
    • A system and method for servicing a caller at a contact center includes providing self-service menu options to the caller through an automated system, and determining a total time spent by the caller in the automated system. If the caller's attempts at self-service are unsuccessful, the caller is transferred out of the automated system and into a position of a wait queue, the position of the caller in the wait queue being determined based on a credit for the total time spent by the caller in the automated system. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
    • 用于在联络中心处对呼叫者进行维修的系统和方法包括通过自动化系统向呼叫者提供自助服务菜单选项,以及确定呼叫者在自动系统中花费的总时间。 如果呼叫者对自助服务的尝试不成功,则呼叫者被转移出自动系统并进入等待队列的位置,等待队列中的呼叫者的位置是基于所花费的总时间的信用来确定的 来电者在自动化系统中。 要强调的是,该摘要被提供以符合要求抽象的规则,允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是,它不会用于解释或限制权利要求的范围或含义。
    • 9. 发明授权
    • Method and system of pausing an IVR session
    • 暂停IVR会话的方法和系统
    • US07471774B2
    • 2008-12-30
    • US11013222
    • 2004-12-14
    • Labhesh PatelFadi R. JabbourJohnny H. LeeDavid C. Lee
    • Labhesh PatelFadi R. JabbourJohnny H. LeeDavid C. Lee
    • H04M1/64
    • H04M3/5166H04M2203/551
    • Disclosed is a method for providing communication with an interactive voice response system that includes establishing a communication session between a caller and an interactive voice response system. The communication session includes a call thread. The method includes detecting a pause condition associated with the communication session and pausing the call thread. A pause point in the call thread is determined when the call thread is paused. A reminder message may then be communicated to the caller at predefined intervals. The reminder message may include instructions to the caller for resuming the call thread. The method may also include receiving an indication to resume the call thread and resuming the call thread at the pause point.
    • 公开了一种用于与交互式语音应答系统进行通信的方法,其包括在呼叫者和交互式语音响应系统之间建立通信会话。 通信会话包括一个呼叫线程。 该方法包括检测与通信会话相关联的暂停条件并暂停呼叫线程。 呼叫线程暂停时确定暂停点。 然后可以预定义的间隔将提醒消息传达给呼叫者。 提醒消息可以包括向呼叫者恢复呼叫线程的指令。 该方法还可以包括接收恢复呼叫线程并在暂停点恢复呼叫线程的指示。