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    • 2. 发明申请
    • System and method for workforce requirements management
    • 劳动力需求管理系统和方法
    • US20050240465A1
    • 2005-10-27
    • US10832509
    • 2004-04-27
    • Ali KiranCelal KaplanTekin CetinkayaMurat BayizJeffrey Cameron
    • Ali KiranCelal KaplanTekin CetinkayaMurat BayizJeffrey Cameron
    • G06Q10/00G06F17/60
    • G06Q10/10G06Q10/06315G06Q10/103G06Q10/105
    • The present invention provides a workforce requirements management system and method that determines future demand for service related transactions or activity and optimizes the planning of workforce to meet the future demand. Initially, the workforce requirements management system reviews historical data regarding transaction volume and service activity to determine the future demand for such transactions or service activities. The historical data may come from a conventional enterprise resource planning application and/or include demographic data and/or economic indicators. The workforce requirements management system can optimize a forecast by isolating certain variance factors and refining the forecast accordingly. A forecast can also be optimized by estimating transaction times and correlating variance factors with estimated transactions times. Additionally, the workforce requirements management system can optimize the forecast based on the queuing model employed for the particular service. Finally, the workforce requirements management system can create a long term resource plan that identifies the most efficient balance of full time equivalent and part time equivalent staffing levels to meet the long term forecast need at the desired service level at the lowest overall labor cost. Specific outputs generated by the workforce requirements management system include a transaction forecast, a resource forecast, a resource plan, and a resource schedule.
    • 本发明提供了一种劳动力需求管理系统和方法,其确定与服务相关的交易或活动的未来需求,并优化劳动力的规划以满足未来的需求。 最初,劳动力需求管理系统审查关于交易量和服务活动的历史数据,以确定未来对此类交易或服务活动的需求。 历史数据可以来自传统的企业资源规划应用和/或包括人口统计数据和/或经济指标。 劳动力需求管理体系可以通过分离某些方差因素并相应地进行预测来优化预测。 还可以通过估计交易时间并将方差因子与估计交易时间相关联来优化预测。 此外,员工需求管理系统可以根据特定服务所使用的排队模型优化预测。 最后,劳动力需求管理系统可以制定长期资源计划,确定最有效的全职等同和兼职人员配置水平的平衡,以最低的总体人力成本在所需服务水平满足长期预测需求。 劳动力需求管理系统产生的具体产出包括交易预测,资源预测,资源计划和资源计划。
    • 3. 发明申请
    • Controlling access to features of call processing software
    • 控制访问呼叫处理软件的功能
    • US20050047573A1
    • 2005-03-03
    • US10801035
    • 2004-03-16
    • Jeffrey CameronBradley Kenyon
    • Jeffrey CameronBradley Kenyon
    • H04M3/38H04M3/42
    • H04M3/42H04M3/38
    • A method of, apparatus for, and computer-readable medium containing instructions for controlling access to features of call processing software are described. A method includes receiving a license file and in response to a request to enable a call processing feature, checking if the license file indicates the feature is valid for a call processing system. If the feature is indicated as valid, the requested call processing feature on the call processing system is allowed to be enabled. A provisioning system includes a processor and a memory coupled to the processor. The memory has a license file and instructions causing the processor to, in response to a request to enable a call processing feature, check if the license file indicates the feature is valid for a call processing system including call processing software. If the feature is valid, the feature of the call processing software is allowed to be enabled.
    • 描述了一种包含用于控制对呼叫处理软件的特征的访问的指令的方法,装置和计算机可读介质。 一种方法包括接收许可证文件并且响应于启用呼叫处理特征的请求,检查许可证文件是否指示该特征对于呼叫处理系统是有效的。 如果该特征被指示为有效,则允许在呼叫处理系统上启用所请求的呼叫处理功能。 配置系统包括处理器和耦合到处理器的存储器。 存储器具有许可证文件和指令,使得处理器响应于启用呼叫处理特征的请求,检查许可证文件是否指示该特征对于包括呼叫处理软件的呼叫处理系统是有效的。 如果该功能有效,则可以启用呼叫处理软件的功能。
    • 4. 发明申请
    • SYSTEM AND METHOD FOR WORKFORCE REQUIREMENTS MANAGEMENT
    • 人力需求管理系统与方法
    • US20100153161A1
    • 2010-06-17
    • US12630030
    • 2009-12-03
    • Ali S. KiranCelal KapianTekin CetinkayaMurat BayizJeffrey Cameron
    • Ali S. KiranCelal KapianTekin CetinkayaMurat BayizJeffrey Cameron
    • G06Q10/00
    • G06Q10/10G06Q10/06315G06Q10/103G06Q10/105
    • The present invention provides a workforce requirements management system and method that determines future demand for service related transactions or activity and optimizes the planning of workforce to meet the future demand. Initially, the workforce requirements management system reviews historical data regarding transaction volume and service activity to determine the future demand for such transactions or service activities. The historical data may come from a conventional enterprise resource planning application and/or include demographic data and/or economic indicators. The workforce requirements management system can optimize a forecast by isolating certain variance factors and refining the forecast accordingly. A forecast can also be optimized by estimating transaction times and correlating variance factors with estimated transactions times. Additionally, the workforce requirements management system can optimize the forecast based on the queuing model employed for the particular service. Finally, the workforce requirements management system can create a long term resource plan that identifies the most efficient balance of full time equivalent and part time equivalent staffing levels to meet the long term forecast need at the desired service level at the lowest overall labor cost. Specific outputs generated by the workforce requirements management system include a transaction forecast, a resource forecast, a resource plan, and a resource schedule.
    • 本发明提供了一种劳动力需求管理系统和方法,其确定与服务相关的交易或活动的未来需求,并优化劳动力的规划以满足未来的需求。 最初,劳动力需求管理系统审查关于交易量和服务活动的历史数据,以确定未来对此类交易或服务活动的需求。 历史数据可以来自传统的企业资源规划应用和/或包括人口统计数据和/或经济指标。 劳动力需求管理体系可以通过分离某些方差因素并相应地进行预测来优化预测。 还可以通过估计交易时间并将方差因子与估计交易时间相关联来优化预测。 此外,员工需求管理系统可以根据特定服务所使用的排队模型优化预测。 最后,劳动力需求管理系统可以制定长期资源计划,确定最有效的全职等同和兼职人员配置水平的平衡,以最低的总体人力成本在所需服务水平满足长期预测需求。 劳动力需求管理系统产生的具体产出包括交易预测,资源预测,资源计划和资源计划。
    • 6. 发明授权
    • System and method for workforce requirements management
    • 劳动力需求管理系统和方法
    • US07650293B2
    • 2010-01-19
    • US10832509
    • 2004-04-27
    • Ali S. KiranCelal KaplanTekin CetinkayaMurat BayizJeffrey Cameron
    • Ali S. KiranCelal KaplanTekin CetinkayaMurat BayizJeffrey Cameron
    • G06F17/60
    • G06Q10/10G06Q10/06315G06Q10/103G06Q10/105
    • The present invention provides a workforce requirements management system and method that determines future demand for service related transactions or activity and optimizes the planning of workforce to meet the future demand. Initially, the workforce requirements management system reviews historical data regarding transaction volume and service activity to determine the future demand for such transactions or service activities. The historical data may come from a conventional enterprise resource planning application and/or include demographic data and/or economic indicators. The workforce requirements management system can optimize a forecast by isolating certain variance factors and refining the forecast accordingly. A forecast can also be optimized by estimating transaction times and correlating variance factors with estimated transactions times. Additionally, the workforce requirements management system can optimize the forecast based on the queuing model employed for the particular service. Finally, the workforce requirements management system can create a long term resource plan that identifies the most efficient balance of full time equivalent and part time equivalent staffing levels to meet the long term forecast need at the desired service level at the lowest overall labor cost. Specific outputs generated by the workforce requirements management system include a transaction forecast, a resource forecast, a resource plan, and a resource schedule.
    • 本发明提供了一种劳动力需求管理系统和方法,其确定与服务相关的交易或活动的未来需求,并优化劳动力的规划以满足未来的需求。 最初,劳动力需求管理系统审查关于交易量和服务活动的历史数据,以确定未来对此类交易或服务活动的需求。 历史数据可以来自传统的企业资源规划应用和/或包括人口统计数据和/或经济指标。 劳动力需求管理体系可以通过分离某些方差因素并相应地进行预测来优化预测。 还可以通过估计交易时间并将方差因子与估计交易时间相关联来优化预测。 此外,员工需求管理系统可以根据特定服务所使用的排队模型优化预测。 最后,劳动力需求管理系统可以制定长期资源计划,确定最有效的全职等同和兼职人员配置水平的平衡,以最低的总体人力成本在所需服务水平满足长期预测需求。 劳动力需求管理系统产生的具体产出包括交易预测,资源预测,资源计划和资源计划。
    • 8. 发明申请
    • Automated application server (AS) permissions provisioning
    • 自动应用服务器(AS)权限设置
    • US20070047558A1
    • 2007-03-01
    • US11213363
    • 2005-08-26
    • John AyersJeffrey CameronSrinivas Chilukuri
    • John AyersJeffrey CameronSrinivas Chilukuri
    • H04L12/56
    • H04L61/1588H04L29/12113H04L29/12188H04L61/1541H04L63/101H04L65/1016
    • Systems, methodologies, media, and other embodiments associated with provisioning an Internet Protocol (IP) core network services multimedia subsystem (IMS) are described. One exemplary system embodiment includes a Home Subscriber Server (HSS) logic operably connectable to components including, a user database, an application server (AS), and a permissions database. The HSS logic may be a component of an IMS that facilitates communications between application servers and users. Thus, the HSS logic may be configured to receive an AS-to-user-database-interface-message (AUDIM) and to selectively update the permissions database based, at least in part, on the AUDIM. The user database may store user data concerning IMS users and the permissions database may store information for controlling AUDIM initiated interactions between an AS and the user database.
    • 描述了与提供互联网协议(IP)核心网络服务多媒体子系统(IMS)相关联的系统,方法,媒体和其他实施例。 一个示例性系统实施例包括可操作地连接到包括用户数据库,应用服务器(AS)和许可数据库的组件的归属订户服务器(HSS)逻辑。 HSS逻辑可以是促进应用服务器和用户之间的通信的IMS的组件。 因此,HSS逻辑可以被配置为接收AS至用户数据库接口消息(AUDIM),并且至少部分地基于AUDIM选择性地更新许可数据库。 用户数据库可以存储关于IMS用户的用户数据,并且许可数据库可以存储用于控制AS和用户数据库之间的AUDIM发起的交互的信息。
    • 10. 发明申请
    • Interface module
    • 接口模块
    • US20050091669A1
    • 2005-04-28
    • US10692939
    • 2003-10-24
    • James LambJoseph GieblerJeffrey Cameron
    • James LambJoseph GieblerJeffrey Cameron
    • G06F9/455G06F9/00
    • G06F9/45537
    • A method, system, and device embodiments for interfacing a program are disclosed. A computing device can include an application layer, an operating system layer, and an interface module. The operating system layer can include a first type of operating system and associated application program interfaces (APIs). The interface module can be coupled between the application layer and the operating system layer. The interface module can receive program instructions from a program in the application layer written for a second type of operating system and can process the instructions by directing the instructions to APIs that correctly execute the instructions
    • 公开了用于接口程序的方法,系统和设备实施例。 计算设备可以包括应用层,操作系统层和接口模块。 操作系统层可以包括第一类操作系统和相关联的应用程序接口(API)。 接口模块可以耦合在应用层和操作系统层之间。 接口模块可以从为第二类操作系统编写的应用层中的程序接收程序指令,并且可以通过将指令引导到正确执行指令的API来处理指令