会员体验
专利管家(专利管理)
工作空间(专利管理)
风险监控(情报监控)
数据分析(专利分析)
侵权分析(诉讼无效)
联系我们
交流群
官方交流:
QQ群: 891211   
微信请扫码    >>>
现在联系顾问~
热词
    • 9. 发明申请
    • GENERATION OF PROBLEM TICKETS FOR A COMPUTER SYSTEM
    • 计算机系统问题单的产生
    • US20070288800A1
    • 2007-12-13
    • US11735053
    • 2007-04-13
    • Jose ChavezJames McKalkoJohn RexrothTodd Robinson
    • Jose ChavezJames McKalkoJohn RexrothTodd Robinson
    • G06F11/00
    • G06F11/0769G06F1/28G06F11/0709G06F11/0781
    • A computer system and program product for managing events. Program instructions, respond to notification of an event, by determining if a problem ticket can be automatically generated for the event. If so, the program instructions make a request to generate the problem ticket. The program instructions determine if the problem ticket can be automatically generated based in whole or in part on (a) a type of the event and a customer who owns or uses a computer system in which the event occurred, (b) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a severity of the event, (c) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a magnitude of the event, or (d) a type of the event and whether other events of a same type occur at approximately a same time. If a determination is made that a problem ticket cannot be automatically generated, other program instructions notify or initiate notification of an operator and supply event information for the operator so that the operator can determine whether to generate a problem ticket.
    • 用于管理事件的计算机系统和程序产品。 程序指令,通过确定是否可以为事件自动生成问题单来响应事件的通知。 如果是这样,程序指令就会生成问题单。 程序指令确定是否可以全部或部分地(a)事件类型和拥有或使用事件发生的计算机系统的客户自动生成问题单,(b)一种类型的 事件,拥有或使用事件发生的计算机系统的客户,以及事件的严重性,(c)事件的类型,拥有或使用事件发生的计算机系统的客户,以及 事件的大小,或(d)事件的类型以及同一类型的其他事件是否大致同时发生。 如果确定不能自动生成问题单,则其他程序指令通知或发起操作者的通知并为操作者提供事件信息,以便操作者可以确定是否生成问题单。
    • 10. 发明申请
    • Generation of problem tickets for a computer system
    • 生成计算机系统的问题票
    • US20050039192A1
    • 2005-02-17
    • US10641942
    • 2003-08-14
    • Jose ChavezJames McKalkoJohn RexrothTodd Robinson
    • Jose ChavezJames McKalkoJohn RexrothTodd Robinson
    • G06F1/28G06F11/07G06F3/00
    • G06F11/0769G06F1/28G06F11/0709G06F11/0781
    • A computer system and program product for managing events. Program instructions, respond to notification of an event, by determining if a problem ticket can be automatically generated for the event. If so, the program instructions make a request to generate the problem ticket. The program instructions determine if the problem ticket can be automatically generated based in whole or in part on (a) a type of the event and a customer who owns or uses a computer system in which the event occurred, (b) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a severity of the event, (c) a type of the event, a customer who owns or uses a computer system in which the event occurred, and a magnitude of the event, or (d) a type of the event and whether other events of a same type occur at approximately a same time. If a determination is made that a problem ticket cannot be automatically generated, other program instructions notify or initiate notification of an operator and supply event information for the operator so that the operator can determine whether to generate a problem ticket.
    • 用于管理事件的计算机系统和程序产品。 程序指令,通过确定是否可以为事件自动生成问题单来响应事件的通知。 如果是这样,程序指令就会生成问题单。 程序指令确定是否可以全部或部分地(a)事件类型和拥有或使用事件发生的计算机系统的客户自动生成问题单,(b)一种类型的 事件,拥有或使用事件发生的计算机系统的客户,以及事件的严重性,(c)事件的类型,拥有或使用事件发生的计算机系统的客户,以及 事件的大小,或(d)事件的类型以及同一类型的其他事件是否大致同时发生。 如果确定不能自动生成问题单,则其他程序指令通知或发起操作者的通知并为操作者提供事件信息,以便操作者可以确定是否生成问题单。