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1. 发明公开

EP3407283A1 TRANSACTIONAL CONVERSATION-BASED COMPUTING SYSTEM 审中-公开
公开(公告)号：EP3407283A1
公开(公告)日：2018-11-28
申请号：EP17194221.2
申请日：2017-09-29
申请人： Servicenow, Inc.
发明人： YASEEN, Rahim , ZHANG, Xiaomei , RIZVI, Hasan , FROGNER, Sean , CHINNANANCHI, Muruganantham , FORTSON, Michael
IPC分类号： G06Q30/00 , G06Q10/10
CPC分类号： G06F3/04847 , G06F3/0482 , G06F17/2785 , G06F17/3056 , G06Q10/10 , G06Q30/01 , G06Q30/016
摘要： A conversation-based computing system may include a back-end computing module, a design module, and an execution module. The design module may be configured to provide a graphical user interface through which different conversation models are defined in metadata. Each model may include a topic containing respective goals, where the goals are associated with respective conversation flows that define respective dialogs that directs conversations toward the associated goals. Each model may also define references to topic-specific content stored in the back-end module. The execution module may be configured to execute a particular model between the system and a front-end computing device and set up integration of a live agent into the model. Execution of the model may involve, in part, carrying out, in an at least partially-automated fashion, the flow for the model according to the dialog, the topic-specific content corresponding to the model, and communicating using a specific communication protocol.

2. 发明公开

EP3387591A1 CONTEXT GENERATION FOR ROUTING ON-DEMAND SERVICES 审中-公开
公开(公告)号：EP3387591A1
公开(公告)日：2018-10-17
申请号：EP16810567.4
申请日：2016-11-25
申请人： Microsoft Technology Licensing, LLC
发明人： BALARAJAN, Paul Sanjeev , LOPEZ, Matt J. , JOHNSON, Warren , SYED, Masroor Hussain , SIOW, Andy Kwan Jin , VANDOREN, Brian T.
IPC分类号： G06Q10/06
CPC分类号： G06Q30/016 , G06F17/30528 , G06Q10/063112
摘要： Context information, indicative of a tenant's engagement with a multi-tenant service, is obtained. An engagement state for the tenant is determined and the context information, and engagement state, are correlated to an issue to be addressed. A user experience is conducted, based upon the likely issue to be addressed.

3. 发明授权

EP2876886B1 Methods and systems to notify user of a problem with a remote control 有权
公开(公告)号：EP2876886B1
公开(公告)日：2018-08-15
申请号：EP14194911.5
申请日：2014-11-26
申请人： EchoStar Technologies L.L.C.
发明人： Schafer, Adam , Mickelsen, Jeremy
IPC分类号： H04N21/422 , H04N5/44
CPC分类号： G06Q30/016 , G06Q10/20 , H04N5/44 , H04N5/4403 , H04N21/25833 , H04N21/25875 , H04N21/42207 , H04N21/42209 , H04N21/4425 , H04N21/4882 , H04N2005/4407 , H04N2005/441
摘要： A method for providing technical support to a user of an electronic device includes requesting that the electronic device transmit a status message to a technical support network. The status message indicates that a component of the electronic device needs attention. The status message is automatically sent to the user to quickly resolve the technical support issue.

4. 发明公开

EP3323103A1 METRIC CORRELATION 无效
公开(公告)号：EP3323103A1
公开(公告)日：2018-05-23
申请号：EP15898430.2
申请日：2015-07-13
申请人： Entit Software LLC
发明人： VOSSELER, Frank , SCHIMMELPFENG, Joern , SCHLIPF, Carsten
IPC分类号： G06Q50/10
CPC分类号： G06Q10/06393 , G06Q10/06398 , G06Q30/016 , G06Q50/10
摘要： Examples disclosed herein relate to metric correlation instructions to collect a plurality of user action metrics, collect a plurality of business objective metrics, calculate a plurality of correlation values between the user action metrics and the business objective metrics, wherein each calculation comprises a time shift value of the plurality of business objective metrics, and identify a latency period between the user action metrics and the business objective metrics according the calculated plurality of correlation values.

5. 发明公开

EP3224788A4 METHOD AND SYSTEM FOR SELECTING INTERCHANGEABLE ANALYTICS MODULES TO PROVIDE CUSTOMIZED TAX RETURN PREPARATION INTERVIEWS 审中-公开
公开(公告)号：EP3224788A4
公开(公告)日：2018-05-16
申请号：EP14906792
申请日：2014-12-23
申请人： INTUIT INC
发明人： MASCARO MASSIMO , GOLDMAN JONATHAN R , CABRERA LUIS FELIPE , LAASER WILLIAM T
IPC分类号： G06Q40/00 , G06Q30/00
CPC分类号： G06Q40/123 , G06Q30/016
摘要： A method and system selects one or more interchangeable analytics modules for use in a tax return preparation system to provide a customized electronic tax return preparation interview to a user, according to one embodiment. The method and system receive user data associated with a user, according to one embodiment. The method and system apply one of a number of selection techniques to determine which of one or more analytics modules to use within the tax return preparation system, according to one embodiment. The method and system apply the one or more analytics modules to the user data to determine the relevance of tax return preparation interview questions to the user, according to one embodiment. The method and system deliver tax return preparation interview questions to the user, based on the determined relevance of the number of tax return preparation interview questions to the user, according to one embodiment.

6. 发明公开

EP3201858A4 PROVIDING TECHNICAL SUPPORT TO A USER VIA A WEARABLE COMPUTING DEVICE 审中-公开
公开(公告)号：EP3201858A4
公开(公告)日：2018-03-28
申请号：EP14902993
申请日：2014-09-29
申请人： HEWLETT PACKARD DEVELOPMENT CO
发明人： ORSOLINI GARRY S , CARRASCO BARTOLOME FERNANDEZ , MCMAHON JOHN
IPC分类号： G06Q30/02 , G06Q50/10
CPC分类号： G06Q30/016 , G06Q10/06 , G06Q30/02 , H04N7/157 , H04W4/02
摘要： Examples include providing technical support to a user via a wearable computing device, including identifying a user of the wearable computing device making a request to determine a user profile of the user, determining a location of the wearable computing device, determining, based on the user profile and the location of the wearable computing device, a virtual waiting room to place a digital representation of the user in, and transferring, based on a match between the user profile and at least one service personnel profile associated with the technical support center, the digital representation of the user from the virtual waiting room into a virtual private room.

7. 发明公开

EP3292721A1 AUTOMATIC EVENT TRIGGERED BALANCE TOP-UP, MONEY TRANSFER, AND LOCATION BASED ADVERTISING PLATFORM 审中-公开
标题翻译：自动事件触发平衡充值，货币转移和基于位置的广告平台
公开(公告)号：EP3292721A1
公开(公告)日：2018-03-14
申请号：EP16790046.3
申请日：2016-05-04
申请人： OnePin, Inc.
发明人： CELIK, Feyzi , NOWAK, Marcin
IPC分类号： H04W68/00 , H04W4/00
CPC分类号： G06Q30/0203 , G06Q30/01 , G06Q30/016 , G06Q30/0201 , G06Q30/0267 , G06Q50/01 , H04M1/274516 , H04M1/72525 , H04M1/72561 , H04M1/72563 , H04M3/42059 , H04M3/42102 , H04M3/4931 , H04M7/0042 , H04M15/58 , H04M15/80 , H04M15/84 , H04M15/844 , H04M15/848 , H04M15/852 , H04M2203/651 , H04M2203/655 , H04M2215/8158 , H04W4/00 , H04W4/14 , H04W4/21 , H04W8/18 , H04W8/26
摘要： This disclosure provides systems, methods, services, and platforms for prompting a user to respond to an offer on a mobile device. The disclosure enables Mobile Network Operators to create campaigns to target customers who are nearing the limit of their data plans, voice plans, SMS plans, and MMS plans. In some embodiments, the cloud server interacts with a client application to prompt the use of a mobile device to respond to an offer send in a campaign. The disclosure also provides embodiments to check to see if the user has opted out of receiving offers, or if a device can not execute a command, or if a threshold number of offers has already been sent. This disclosure also provides embodiments for authenticating third party account log-in.

8. 发明公开

EP3292531A1 AUTOMATIC AFTER CALL SURVEY AND CAMPAIGN-BASED CUSTOMER FEEDBACK COLLECTION PLATFORM 审中-公开
标题翻译：呼叫调查和基于广告活动的客户反馈收集平台后自动
公开(公告)号：EP3292531A1
公开(公告)日：2018-03-14
申请号：EP16789971.5
申请日：2016-05-04
申请人： OnePin, Inc.
发明人： CELIK, Feyzi , NOWAK, Marcin
IPC分类号： G06Q30/02 , G06Q10/10 , H04W4/12
CPC分类号： G06Q30/0203 , G06Q30/01 , G06Q30/016 , G06Q30/0201 , G06Q30/0267 , G06Q50/01 , H04M1/274516 , H04M1/72525 , H04M1/72561 , H04M1/72563 , H04M3/42059 , H04M3/42102 , H04M3/4931 , H04M7/0042 , H04M15/58 , H04M15/80 , H04M15/84 , H04M15/844 , H04M15/848 , H04M15/852 , H04M2203/651 , H04M2203/655 , H04M2215/8158 , H04W4/00 , H04W4/14 , H04W4/21 , H04W8/18 , H04W8/26
摘要： This disclosure provides systems, methods, services, and platforms for prompting a user to respond to an offer on a mobile device. The disclosure enables Mobile Network Operators to create campaigns to target customers who are nearing the limit of their data plans, voice plans, SMS plans, and MMS plans. In some embodiments, the cloud server interacts with a client application to prompt the use of a mobile device to respond to an offer send in a campaign. The disclosure also provides embodiments to check to see if the user has opted out of receiving offers, or if a device can not execute a command, or if a threshold number of offers has already been sent. This disclosure also provides embodiments for authenticating third party account log-in.

9. 发明公开

EP3292483A1 INTERACTIVE CAMPAIGN-BASED CUSTOMER FEEDBACK COLLECTION PLATFORM 审中-公开
标题翻译：基于交互式广告活动的客户反馈收集平台
公开(公告)号：EP3292483A1
公开(公告)日：2018-03-14
申请号：EP16790006.7
申请日：2016-05-04
申请人： OnePin, Inc.
发明人： CELIK, Feyzi , NOWAK, Marcin
IPC分类号： G06F17/30 , G06Q30/02 , H04M11/00
CPC分类号： G06Q30/0203 , G06Q30/01 , G06Q30/016 , G06Q30/0201 , G06Q30/0267 , G06Q50/01 , H04M1/274516 , H04M1/72525 , H04M1/72561 , H04M1/72563 , H04M3/42059 , H04M3/42102 , H04M3/4931 , H04M7/0042 , H04M15/58 , H04M15/80 , H04M15/84 , H04M15/844 , H04M15/848 , H04M15/852 , H04M2203/651 , H04M2203/655 , H04M2215/8158 , H04W4/00 , H04W4/14 , H04W4/21 , H04W8/18 , H04W8/26
摘要： This disclosure provides systems, methods, services, and platforms for prompting a user to respond to an offer on a mobile device. The disclosure enables Mobile Network Operators to create campaigns to target customers who are nearing the limit of their data plans, voice plans, SMS plans, and MMS plans. In some embodiments, the cloud server interacts with a client application to prompt the use of a mobile device to respond to an offer send in a campaign. The disclosure also provides embodiments to check to see if the user has opted out of receiving offers, or if a device can not execute a command, or if a threshold number of offers has already been sent. This disclosure also provides embodiments for authenticating third party account log-in.

10. 发明公开

EP3282404A1 SYSTEM AND METHOD FOR ANALYZING AND PRIORITIZING ISSUES FOR AUTOMATION 审中-公开
标题翻译：用于分析和优先考虑自动化问题的系统和方法
公开(公告)号：EP3282404A1
公开(公告)日：2018-02-14
申请号：EP17185710.5
申请日：2017-08-10
申请人： Tata Consultancy Services Limited
发明人： Hirpara, Avni Odhavjibhai , Shimpi, Vikrant Vikas , Natu, Maitreya , Sadaphal, Vaishali Paithankar
IPC分类号： G06Q10/00 , G06Q10/06
CPC分类号： G06Q10/06375 , G06Q10/06 , G06Q10/06315 , G06Q10/20 , G06Q30/016
摘要： System and method for analyzing and prioritizing issues for automation are disclosed. In an embodiment, a method for addressing issues associated with automation, and more particularly to, system and method for analyzing and prioritizing issues for automation is disclosed. The problem of analyzing and prioritizing issues for automation that result in benefits is disclosed. The present disclosure proposes to select only those issues for automation that are expected to last long enough to repay cost invested in their automation. Further, the proposed approach prioritizes the issues on the basis of benefits realized by automation of an issue with respect to cost of implementing automation and savings in the cost of resolution of the issue due to automation. Furthermore, the proposed approach compares and contrasts two case studies and demonstrates how the inherent differences about the domain get captured through this approach and are reflected in various steps of automation prioritization.
摘要翻译：公开了用于分析和优先化自动化问题的系统和方法。在一个实施例中，公开了一种用于解决与自动化相关联的问题的方法，并且更具体地涉及用于分析和优先考虑用于自动化的问题的系统和方法。公开了分析和优先考虑导致益处的自动化问题的问题。本公开提出仅选择那些预计将持续足够长时间以偿还投资于其自动化的成本的自动化问题。此外，所提出的方法基于由实现自动化的成本实现的问题的自动化带来的好处以及由于自动化导致的解决问题的成本的节省而优先考虑问题。此外，所提出的方法比较和对比了两个案例研究，并展示了如何通过这种方法捕捉域的固有差异，并反映在自动化优先级的各个步骤中。

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