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91. 发明授权

US09467569B2 Methods and apparatus for reducing audio conference noise using voice quality measures 有权
标题翻译：使用语音质量措施降低音频会议噪声的方法和装置
公开(公告)号：US09467569B2
公开(公告)日：2016-10-11
申请号：US14639664
申请日：2015-03-05
申请人： RAYTHEON COMPANY
发明人： Michael J. Femal
IPC分类号： H04M1/64 , H04M3/56
CPC分类号： H04M3/568 , G10L25/09 , G10L25/21 , G10L25/78
摘要： Methods and apparatus for monitoring audio quality and controlling noise in telephone conferences. In one example, voice activity detection processing is implemented based on the energy in the audio signal of each channel and the zero crossing rate of the audio signal to differentiate noise from speech. Certain examples further include the use of a voice quality index and activity timer to determine audio quality.
摘要翻译：用于监听电话会议音频质量和控制噪声的方法和装置。在一个示例中，语音活动检测处理基于每个频道的音频信号中的能量和音频信号的过零率来实现，以区分噪声与语音。某些示例进一步包括使用语音质量指标和活动定时器来确定音频质量。

92. 发明授权

US09432508B2 System and method for interactive voice response unit table-based programming 有权
公开(公告)号：US09432508B2
公开(公告)日：2016-08-30
申请号：US14677574
申请日：2015-04-02
申请人： Hartford Fire Insurance Company
发明人： David S. Abel
IPC分类号： H04M1/64 , H04M3/493 , G10L17/22
CPC分类号： G10L17/22 , G06F3/0482 , H04M3/42034 , H04M3/493 , H04M3/4936
摘要： An embodiment provides a modular framework for managing multiple router applications in an interactive voice response (IVR) system. In an embodiment, a single table-driven framework approach is taken in which multiple IVR router applications, including menu/response type call routing applications and/or frequently asked question (FAQ)/response applications, may be managed in a more streamlined fashion. In an embodiment, a menu is presented to the caller. The menu is part of the router application which references information stored in a database, e.g., voice files and grammars, defined in a format, e.g., in table format. An embodiment analyzes the caller's responses against the menu's information to determine the appropriate actions to take and the appropriate data to retrieve. An embodiment also provides a centralized authentication process that may be used for all self-service router applications that require or somehow make use of authentication.

93. 发明授权

US09432499B2 Peripheral specific selection of automated response messages 有权
标题翻译：自动响应消息的外设特定选择
公开(公告)号：US09432499B2
公开(公告)日：2016-08-30
申请号：US14273748
申请日：2014-05-09
申请人： Loralee Hajdu , Oliver Hajdu
发明人： Loralee Hajdu , Oliver Hajdu
IPC分类号： H04W4/00 , H04M1/725 , H04M1/64 , H04M1/663
CPC分类号： H04M1/72552 , H04M1/64 , H04M1/663 , H04M1/7253 , H04M2250/02 , H04W4/80
摘要： Software and computer processor implemented system and method of providing customized automated responses to different types of incoming electronic messages from various contact sources, particularly useful for preventing distracted driving. Here the invention's software, often in the form of an app, runs on a smartphone or other computerized device configured to automatically connect to various peripherals, such as automobile associated Bluetooth peripherals. When operating, the app causes connected peripherals to automatically trigger auto response mode in response to incoming messages. Optionally, different automated responses to be assigned to different peripheral identification codes or different incoming message originators. Various prioritization schemes, such as last peripheral connected dominates, and various ways in which different contact specific automated responses may interact with various peripheral specific automated responses, are also discussed.
摘要翻译：软件和计算机处理器实现的系统和方法，从各种接触源向不同类型的传入电子消息提供定制的自动响应，特别用于防止分心驾驶。这里，通常以应用程序的形式，本发明的软件在智能电话或其他计算机化设备上运行，该设备被配置为自动连接到各种外围设备，例如汽车相关的蓝牙外围设备。操作时，应用程序会使连接的外围设备自动触发自动响应模式以响应传入的消息。可选地，不同的自动响应被分配给不同的外围识别码或不同的传入消息发起者。还讨论了诸如上一个外围连接支配的各种优先化方案以及不同接触特定自动响应可能与各种外围特定自动化响应交互的各种方式。

94. 发明授权

US09418658B1 Configuration of voice controlled assistant 有权
标题翻译：配置语音控制助手
公开(公告)号：US09418658B1
公开(公告)日：2016-08-16
申请号：US13368921
申请日：2012-02-08
申请人： Tony David , Parag Garg
发明人： Tony David , Parag Garg
IPC分类号： G10L21/00 , H04M1/64 , G10L15/26
CPC分类号： G10L15/22 , G06F3/167 , G06F17/30654 , G06F17/30755 , G10L15/26 , G10L17/22 , H04L67/10 , H04M1/64 , H04M3/5166 , H04M2201/40 , H04M2250/74
摘要： A voice interaction architecture has a hands-free, electronic voice controlled assistant that permits users to verbally request information from cloud services. Since the assistant relies primarily, if not exclusively, on voice interactions, configuring the assistant for the first time may pose a challenge, particularly to a novice user who is unfamiliar with network settings (such as wife access keys). The architecture supports several approaches to configuring the voice controlled assistant that may be accomplished without much or any user input, thereby promoting a positive out-of-box experience for the user. More particularly, these approaches involve use of audible or optical signals to configure the voice controlled assistant.
摘要翻译：语音交互架构具有免提电子语音控制助手，允许用户口头请求云服务中的信息。由于助手主要（如果不是排他地）主要依靠语音互动，首次配置助理可能会面临挑战，特别是对不熟悉网络设置（如妻子访问密钥）的新手用户而言。该架构支持配置语音控制助理的几种方法，可以在没有太多或任何用户输入的情况下实现，从而为用户提供积极的即用即用体验。更具体地，这些方法涉及使用可听或光信号来配置语音控制的助理。

95. 发明申请

US20160205243A1 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AUDIO ON HOLD 有权
公开(公告)号：US20160205243A1
公开(公告)日：2016-07-14
申请号：US15076574
申请日：2016-03-21
申请人： SugarCRM Inc.
发明人： Matthew Marum
IPC分类号： H04M3/428 , H04M3/51 , G10L13/04 , H04M1/64
CPC分类号： H04M3/4285 , G10L13/043 , H04M1/645 , H04M3/5183 , H04M2201/39 , H04M2203/306
摘要： Embodiments of the present invention provide a method, system and computer program product for CRM audio on hold. In an embodiment of the invention, a CRM audio on hold method includes identifying a caller associated with the telephone call received in a call processing gateway, selecting a record in a CRM application pertinent to the caller and inserting the selected record into a variable field of a template. The method also includes text-to-speech (TTS) processing the template into audio and returning the audio to the call processing gateway for playback to the caller while the caller is on hold.

96. 发明授权

US09386137B1 Identifying recorded call data segments of interest 有权
公开(公告)号：US09386137B1
公开(公告)日：2016-07-05
申请号：US14622999
申请日：2015-02-16
申请人： West Corporation
发明人： David Scheet , James K. Boutcher , Jeffrey William Cordell
IPC分类号： H04M1/64 , H04M3/54 , H04M3/533 , H04M3/56 , G10L15/26
CPC分类号： H04M1/656 , G06F17/2705 , G06F17/2765 , G10L15/26 , H04M1/642 , H04M3/42221 , H04M3/5175 , H04M3/533 , H04M3/54 , H04M3/56 , H04M3/563 , H04M3/58 , H04M2201/18 , H04M2201/40 , H04M2203/301 , H04M2203/303 , H04M2203/559
摘要： A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a voice call, and storing the portion of the voice call in memory. The method may also include processing the portion of the voice call to identify at least one segment of interest, and forwarding the at least one segment of interest to a new call party responsive to a call transfer action.

97. 发明授权

US09380156B2 Method for sending recorded conference call content 有权
标题翻译：发送记录的电话会议内容的方法
公开(公告)号：US09380156B2
公开(公告)日：2016-06-28
申请号：US14171659
申请日：2014-02-03
申请人： BlackBerry Limited
发明人： Michael LeBlanc , Jacob Samuel O'Reilly , Michael Derek Waugh , Steven Earle Douglass , Ian Brian DeLong , Ian Meredith Murphy , Micheal Douglas Tyler
IPC分类号： H04M1/64 , H04M3/42 , H04M3/56
CPC分类号： H04M3/42221 , H04M3/56 , H04M3/565 , H04M2203/654 , H04M2250/62
摘要： A method and communication device for scheduling a conference call. The method includes receiving, in a first communication device, an invitation message containing at least some conference call scheduling information with respect to a scheduled conference call session; displaying an interface in relation to the invitation message, the interface including an option to send a request for recorded conference call content of the scheduled conference call session; receiving an input selecting the option; and sending a communication to a second communication device including a response to the invitation message and including said request for recorded conference call content. A conference call server is also described for sending recorded conference call content to the communication device.
摘要翻译：一种用于调度会议呼叫的方法和通信设备。该方法包括在第一通信设备中接收关于调度的电话会议会话的至少包含一些电话会议调度信息的邀请消息; 显示与所述邀请消息相关的接口，所述接口包括发送所述调度的电话会议会话的记录的电话会议内容的请求的选项; 接收选择该选项的输入; 以及向包括对所述邀请消息的响应的第二通信设备发送通信，并且包括对所记录的电话会议内容的所述请求。还描述了一种会议呼叫服务器，用于将记录的电话会议内容发送到通信设备。

98. 发明授权

US09369579B2 Personalized interactive voice response system 有权
标题翻译：个性化交互式语音应答系统
公开(公告)号：US09369579B2
公开(公告)日：2016-06-14
申请号：US14337349
申请日：2014-07-22
申请人： AT&T INTELLECTUAL PROPERTY I, L.P.
发明人： Mina Awad , John T. McSweeney
IPC分类号： H04M1/64 , H04M3/51 , H04M3/493 , H04M3/42
CPC分类号： H04M3/527 , H04M3/42059 , H04M3/42068 , H04M3/493 , H04M3/5166
摘要： An interactive voice response method permits an intelligent interactive voice system to communicate with a caller. The method includes determining that a caller is a first time caller, interactively communicating with the first time caller, and routing a call to a particular destination based upon information received from the caller. The method also includes establishing a caller personal profile based on the information received from the first time caller, developing a predictive personalized interactive communication dialog for a repeat call by the first time caller, and storing the caller personal profile and the predictive personalized interactive communication dialog.
摘要翻译：交互式语音响应方法允许智能交互式语音系统与呼叫者进行通信。该方法包括确定呼叫者是第一次呼叫者，与第一次呼叫者进行交互式通信，并且基于从呼叫者接收的信息将呼叫路由到特定目的地。该方法还包括基于从第一次呼叫者接收到的信息来建立主叫个人简档，开发用于第一次呼叫者的重复呼叫的预测个性化交互式通信对话，以及存储呼叫者个人简档和预测性个性化交互通信对话。

99. 发明授权

US09367123B2 Systems and methods for collaborative browsing on the telecom web 有权
标题翻译：在电信网上协同浏览的系统和方法
公开(公告)号：US09367123B2
公开(公告)日：2016-06-14
申请号：US12696359
申请日：2010-01-29
申请人： Anupam Jain , Amit A. Nanavati , Nitendra Rajput
发明人： Anupam Jain , Amit A. Nanavati , Nitendra Rajput
IPC分类号： G06F15/16 , G06F3/00 , H04M1/64
CPC分类号： G06F3/00 , G06F15/16 , H04M1/64
摘要： Embodiments of the invention broadly contemplate systems, methods, apparatuses and program products providing collaborative browsing on the World Wide Telecom Web (WWTW) via a collaborative WWTW browser. According to embodiments of the invention, collaborative usage of the WWTW is enabled via connecting users and VoiceSites together.
摘要翻译：本发明的实施例广泛地考虑通过协作式WWTW浏览器在全球电信网络（WWTW）上提供协作浏览的系统，方法，设备和程序产品。根据本发明的实施例，可以通过将用户和VoiceSites连接在一起来实现WWTW的协同使用。

100. 发明授权

US09363378B1 Processing stored voice messages to identify non-semantic message characteristics 有权
标题翻译：处理存储的语音消息以识别非语义消息特征
公开(公告)号：US09363378B1
公开(公告)日：2016-06-07
申请号：US14219171
申请日：2014-03-19
申请人： Noble Systems Corporation
发明人： Patrick M. McDaniel , Karl H. Koster
IPC分类号： H04M1/64 , H04M3/533
CPC分类号： H04M3/533 , H04M3/53358 , H04M3/537 , H04M2201/40 , H04M2203/2038 , H04M2203/252
摘要： Various methods, systems, and computer-program products are provided for indicating a message characteristic indicator (“MCI”) in conjunction with a stored voice message. In various applications where voice messages may be received, a speech analytics system processes the voice message to ascertain a non-semantic speech-related characterization of the message. An indication of a corresponding MCI, such as an emoticon, is associated with the stored message, which can be used to display the corresponding MCI on a user interface. In one embodiment, the stored voice message is a voice mail message received in conjunction with a call to a wireless user. A voice mail storage system utilizes a speech analytics system to process the voice data and ascertain the non-semantic speech-related characterization of the message and a message is sent to the subscriber's mobile phone indicating the appropriate MCI to display in conjunction with the meta-data of the voice mail message.
摘要翻译：提供各种方法，系统和计算机程序产品，用于指示消息特征指示符（“MCI”）结合存储的语音消息。在可以接收语音消息的各种应用中，语音分析系统处理语音消息以确定消息的非语义语音相关表征。诸如表情符号的对应MCI的指示与存储的消息相关联，其可以用于在用户界面上显示相应的MCI。在一个实施例中，存储的语音消息是结合对无线用户的呼叫而接收到的语音邮件消息。语音邮件存储系统利用语音分析系统来处理语音数据并确定消息的非语义语音相关表征，并且将消息发送到用户的移动电话，指示适当的MCI结合元元素显示，语音邮件消息的数据。

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