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1. 发明授权

US12008996B2 System and method for managing an automated voicemail 有权
公开(公告)号：US12008996B2
公开(公告)日：2024-06-11
申请号：US17717326
申请日：2022-04-11
申请人： Microsoft Technology Licensing, LLC
发明人： Richard Breuer , Thomas Moser , Christoph Gilles , Hans Haustetter
IPC分类号： G10L17/00 , G10L17/24 , G10L17/26 , H04M1/27 , H04M3/533
CPC分类号： G10L17/00 , G10L17/24 , G10L17/26 , H04M1/271 , H04M3/533 , H04M2203/6027 , H04M2250/74
摘要： A system, method and computer-readable storage device are disclosed signing a voicemail and confirming an identity of the speaker. A method includes receiving a request to verify a speaker associated with a communication to a recipient, receiving first data from the speaker in connection with the communication, accessing second data associated with the speaker to verify the speaker, determining whether a match exists between the first data and the second data to yield a determination, retrieving a communication address of the recipient, generating a notification for the recipient, wherein the notification reports on the determination and transmitting the notification to the recipient at the communication address.

2. 发明授权

US11924381B1 Interactive routing of data communications 有权
公开(公告)号：US11924381B1
公开(公告)日：2024-03-05
申请号：US18105612
申请日：2023-02-03
申请人： 8x8, Inc.
发明人： Ali Arsanjani , Bryan R. Martin
IPC分类号： H04M3/533 , G06F40/20 , G10L25/63 , H04M1/656 , H04M1/658 , H04M3/42 , H04M3/493 , H04M3/51
CPC分类号： H04M3/533 , G06F40/20 , G10L25/63 , H04M1/656 , H04M1/658 , H04M3/42221 , H04M3/4936 , H04M3/5175 , H04M2201/40
摘要： Certain aspects of the disclosure are directed to monitoring user-data communications corresponding to a user-generated message. According to a specific example, user-data communications, which are addressed to a client among a plurality of remotely-situated client entities, are directed to a message recording system. Each of the plurality of remotely-situated client entities are respectively configured and arranged to interface with a data communications server providing data communications services on a subscription basis. During recording of a message associated with the user-data communications and on the message recording system, speech characteristic parameters of the message may be analyzed, and a sentiment score and a criticality score for the message, may be determined. During the recording of the message, the user-data communications may be routed based on the determined sentiment score and criticality score.

3. 发明授权

US11909920B2 Converged voicemail provisioning and FQDN based voicemail call routing 有权
公开(公告)号：US11909920B2
公开(公告)日：2024-02-20
申请号：US17520607
申请日：2021-11-05
申请人： T-Mobile USA, Inc.
发明人： Dhurjati Brahma
IPC分类号： H04M3/533
CPC分类号： H04M3/533
摘要： Systems and methods for selectively routing an unanswered communication session to a voicemail system based at least on a voicemail system identifier (FQDN) mapped to a voicemail pilot number (present within the voicemail routing profile) are described herein. The system generates the voicemail routing profile in response to a provisioning request that identifies one or more messaging services, including a voicemail service, that are to be provided to a user profile. The voicemail profile is stored within a database that is accessed to obtain the voicemail routing profile when a user device registers with a communication network and is associated with the user profile. The system utilizes internal lookup tables and repository functions to identify the voicemail system associated with the user profile and the voicemail routing profile in response to a communication session being unanswered. The system can route the communication session to the voicemail system based at least on the voicemail system identifier mapped to the voicemail pilot number present within the voicemail routing profile.

4. 发明授权

US11876767B2 Systems and methods for mobile communication integration 有权
公开(公告)号：US11876767B2
公开(公告)日：2024-01-16
申请号：US17360783
申请日：2021-06-28
申请人： Glympse, Inc.
发明人： Bryan Trussel , Stephen Miller , James Stanton , Jason Keimig , Craig Link
IPC分类号： H04L51/222 , G01C21/34 , G01C21/36 , H04L51/04 , H04L51/046 , H04M3/42 , H04M3/533 , H04W4/02 , H04W4/12 , H04L51/52 , H04L51/224 , H04W4/024 , H04W4/14 , H04M1/7243 , H04M1/72457
CPC分类号： H04L51/222 , G01C21/3438 , G01C21/362 , G01C21/3614 , H04L51/04 , H04L51/046 , H04L51/224 , H04L51/52 , H04M3/42348 , H04M3/42382 , H04M3/533 , H04W4/02 , H04W4/024 , H04W4/12 , H04W4/14 , H04M1/7243 , H04M1/72457 , H04W4/025
摘要： A mobile application for integrating a location sharing event with a messaging platform such as a text messaging or email platform allows users to be prompted about location sharing when at least a part of the message includes location or time information. In one embodiment, the mobile application takes the form of an integrated location sharing application that parses the message to discern the relevant location or time information. The application may also provide a notification of a future event and may optionally generate a location sharing event based on the notification. In another embodiment, the application permits interactive route sharing between at least two computing devices.

5. 发明授权

US11856144B2 Systems for identifying the answering party of an automated voice call 有权
公开(公告)号：US11856144B2
公开(公告)日：2023-12-26
申请号：US17498405
申请日：2021-10-11
申请人： Capital One Services, LLC
发明人： Abdelkader Benkreira , Joshua Edwards , Michael Mossoba
IPC分类号： H04M3/533 , H04M3/436 , G10L15/22 , H04M1/82
CPC分类号： H04M3/533 , G10L15/22 , H04M1/82 , H04M3/436 , H04M2250/74
摘要： Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.

6. 发明公开

US20230239405A1 ROUTING A TELEPHONE CALL TO AN ALIAS VOICEMAIL SYSTEM 审中-公开
公开(公告)号：US20230239405A1
公开(公告)日：2023-07-27
申请号：US18002582
申请日：2021-06-23
申请人： Orange
发明人： François Caseau
IPC分类号： H04M3/533
CPC分类号： H04M3/533
摘要： A method for establishing a telephone communication between a first terminal and a second terminal. The first and second terminals each have a main caller identifier, and the second terminal additionally has a secondary caller identifier. This method is implemented when the user of the first terminal seeks to communicate with the user of the second terminal by using the secondary caller identifier of the second terminal. The method allows redirecting the telephone call of the first terminal to a voicemail system associated with the secondary caller identifier when the user of the second terminal does not answer this telephone call. The voicemail system is associated with a voicemail system caller identifier selected from a database connected to a communication management platform.

7. 发明公开

US20230216963A1 SYSTEM AND METHOD FOR PROCESSING VOICEMAIL 审中-公开
公开(公告)号：US20230216963A1
公开(公告)日：2023-07-06
申请号：US17863102
申请日：2022-07-12
申请人： Apple Inc.
发明人： Marcel VAN OS , Gregory B. NOVICK , Scott M. HERZ
IPC分类号： H04M3/533
CPC分类号： H04M3/533 , H04M3/53333
摘要： In one example, a recorded voicemail is first converted from speech to text, and a proposed action to be performed by the user is extracted from the voice message. For example, in the voicemail “this is John, call me at 650.987.0987 at 9 am tomorrow,” the action is to call John. At least one action parameter for undertaking the action is determined. For example, the action parameters may include the 650.987.0987 telephone number and the 9 am time the following morning, The at least one action parameter may be extracted from the voicemail message or it may be determined by other means, e.g., from a user's contact book. Finally, the user is presented with a prompt to facilitate undertaking the action using the at least one the parameter. For example, the user may be given the option to set a reminder to call John the following morning at 9 am.

8. 发明申请

US20190207895A1 SYSTEMS AND METHODS FOR MOBILE COMMUNICATION INTEGRATION 审中-公开
公开(公告)号：US20190207895A1
公开(公告)日：2019-07-04
申请号：US16298864
申请日：2019-03-11
申请人： Glympse, Inc.
发明人： Bryan Trussel , Stephen Miller , James Stanton , Jason Kiemeg , Craig Link
IPC分类号： H04L12/58 , H04M3/533 , G01C21/00 , G01C21/36 , G01C21/34 , H04W4/12 , H04W4/02 , H04M3/42
CPC分类号： H04L51/20 , G01C21/00 , G01C21/3438 , G01C21/3614 , G01C21/362 , H04L51/04 , H04L51/046 , H04L51/24 , H04L51/32 , H04M1/72547 , H04M1/72572 , H04M3/42348 , H04M3/42382 , H04M3/533 , H04W4/02 , H04W4/024 , H04W4/025 , H04W4/12 , H04W4/14
摘要： A mobile application for integrating a location sharing event with a messaging platform such as a text messaging or email platform allows users to be prompted about location sharing when at least a part of the message includes location or time information. In one embodiment, the mobile application takes the form of an integrated location sharing application that parses the message to discern the relevant location or time information. The application may also provide a notification of a future event and may optionally generate a location sharing event based on the notification. In another embodiment, the application permits interactive route sharing between at least two computing devices.

9. 发明申请

US20180353998A1 SYSTEMS AND METHODS FOR SCANNING INFORMATION FROM STORAGE AREA CONTENTS 审中-公开
公开(公告)号：US20180353998A1
公开(公告)日：2018-12-13
申请号：US16103394
申请日：2018-08-14
申请人： IKAN HOLDINGS LLC
发明人： Fabio Zsigmond , Sion Elie Douer , Geraldo Yoshizawa , Frederico Wagner
IPC分类号： B07C5/34 , G06Q40/04 , G06Q30/06
CPC分类号： B07C5/34 , G06Q30/0601 , G06Q40/04 , H04M1/6505 , H04M3/533
摘要： The present invention is related to methods and systems for collected item information for stored items. In one embodiment, a networked food storage system comprises a first sensor configured to read information from item tags coupled to items, wherein the items are stored or intended to be stored in a storage unit. A data store is configured to store food preferences for at least a first user. Instructions, stored in computer readable memory, are configured to: cause a first user interface to be displayed to the first user via which the first user can request a meal suggestion; retrieve preference information for the first user from computer readable memory; retrieve information read from at least a first item tag; and provide a meal suggestion based at least in part on preference information for the first user and item tag information.

10. 发明授权

US10085125B2 Message management methods and systems 有权
公开(公告)号：US10085125B2
公开(公告)日：2018-09-25
申请号：US14556049
申请日：2014-11-28
申请人： RingCentral, Inc.
发明人： Vlad Vendrow
IPC分类号： G06F3/00 , H04W4/12 , H04M3/533 , G06Q10/10 , H04M1/725
CPC分类号： H04W4/12 , G06Q10/107 , H04M1/72538 , H04M1/72552 , H04M3/42153 , H04M3/533 , H04M3/5335 , H04M3/53366 , H04M2203/4509 , H04M2203/4536
摘要： A communications device is disclosed. The communications device comprises a memory configured to store instructions and a processor configured to execute the instructions to receive data representing a message provided by a caller, determine at least an attribute of the message based on the received data, generate one or more options based on the attribute of the message, and present the one or more options to the caller to prompt the caller to take an additional action related to the message.

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