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11. 发明申请

US20110231444A1 METHOD AND COMPUTER PROGRAM PRODUCT FOR USING DATA MINING TOOLS TO AUTOMATICALLY COMPARE AN INVESTIGATED UNIT AND A BENCHMARK UNIT 失效
标题翻译：使用数据挖掘工具自动比较被调查单位和基准单位的方法和计算机程序产品
公开(公告)号：US20110231444A1
公开(公告)日：2011-09-22
申请号：US13117229
申请日：2011-05-27
申请人： James Howard Drew
发明人： James Howard Drew
IPC分类号： G06F17/30
CPC分类号： G06Q90/00 , G06Q10/0639 , Y10S707/99936
摘要： Sources of operational problems in business transactions often show themselves in relatively small pockets of data, which are called trouble hot spots. Identifying these hot spots from internal company transaction data is generally a fundamental step in the problem's resolution, but this analysis process is greatly complicated by huge numbers of transactions and large numbers of transaction variables to analyze. A suite of practical modifications are provided to data mining techniques and logistic regressions to tailor them for finding trouble hot spots. This approach thus allows the use of efficient automated data mining tools to quickly screen large numbers of candidate variables for their ability to characterize hot spots. One application is the screening of variables which distinguish a suspected hot spot from a reference set.
摘要翻译：业务交易中的运营问题来源常常显示在相对较小的数据中，这就是所谓的故障热点。从内部公司交易数据中识别这些热点通常是问题解决的基本步骤，但是由于大量的事务和大量的事务变量要分析，这个分析过程非常复杂。提供了一套实用的修改，用于数据挖掘技术和逻辑回归，以定制他们查找故障热点。因此，这种方法允许使用高效的自动数据挖掘工具来快速筛选大量候选变量来表征热点。一个应用是筛选将疑似热点与参考集区分开的变量。

12. 发明申请

US20090112917A1 METHOD AND COMPUTER PROGRAM PRODUCT FOR USING DATA MINING TOOLS TO AUTOMATICALLY COMPARE AN INVESTIGATED UNIT AND A BENCHMARK UNIT 有权
标题翻译：使用数据挖掘工具自动比较被调查单位和基准单位的方法和计算机程序产品
公开(公告)号：US20090112917A1
公开(公告)日：2009-04-30
申请号：US12251750
申请日：2008-10-15
申请人： James Howard Drew
发明人： James Howard Drew
IPC分类号： G06F17/30
CPC分类号： G06Q90/00 , G06Q10/0639 , Y10S707/99936
摘要： Sources of operational problems in business transactions often show themselves in relatively small pockets of data, which are called trouble hot spots. Identifying these hot spots from internal company transaction data is generally a fundamental step in the problem's resolution, but this analysis process is greatly complicated by huge numbers of transactions and large numbers of transaction variables to analyze. A suite of practical modifications are provided to data mining techniques and logistic regressions to tailor them for finding trouble hot spots. This approach thus allows the use of efficient automated data mining tools to quickly screen large numbers of candidate variables for their ability to characterize hot spots. One application is the screening of variables which distinguish a suspected hot spot from a reference set.
摘要翻译：业务交易中的运营问题来源常常显示在相对较小的数据中，这就是所谓的故障热点。从内部公司交易数据中识别这些热点通常是问题解决的基本步骤，但是由于大量的事务和大量的事务变量要分析，这个分析过程非常复杂。提供了一套实用的修改，用于数据挖掘技术和逻辑回归，以定制他们查找故障热点。因此，这种方法允许使用高效的自动数据挖掘工具来快速筛选大量候选变量来表征热点。一个应用是筛选将疑似热点与参考集区分开的变量。

13. 发明授权

US07340408B1 Method for evaluating customer valve to guide loyalty and retention programs 失效
标题翻译：评估客户阀门以指导忠诚度和保留计划的方法
公开(公告)号：US07340408B1
公开(公告)日：2008-03-04
申请号：US09593118
申请日：2000-06-13
申请人： James Howard Drew , Denkanikota R. Mani , Andrew Louis Betz, III , Piew Datta-Read
发明人： James Howard Drew , Denkanikota R. Mani , Andrew Louis Betz, III , Piew Datta-Read
IPC分类号： G06Q99/00
CPC分类号： G06Q30/02 , G06Q30/0204
摘要： A method and apparatus for training a neural network to compute hazard functions for customers and analyzing hazard functions, both for an individual customer, and for set of customers to focus marketing techniques. The hazard function represents the likelihood of churn for a particular customer. The gain in lifetime value is also calculated for each customer which incorporates the present value of the customer with the future value of the customer if a new contract is entered. The overall shape of the hazard function, combined with the gain in lifetime value, specifies what marketing techniques are to be applied together with what additional incentives are to be offered to the customer in order prevent churn.
摘要翻译：一种用于训练神经网络以计算客户的危险功能并分析危险功能的方法和装置，对于个体客户以及针对一组客户来集中营销技术。危害函数表示特定客户流失的可能性。如果输入新的合同，也会为每个客户计算终生价值的收益，并将客户的现值与客户的未来价值相结合。危害功能的整体形状，加上终身价值的增长，指定了什么营销技术应用于一起，以及为客户提供额外的激励措施，以防止流失。

14. 发明授权

US06865257B1 Method for resolving trouble in a connection having a plurality of components 失效
标题翻译：用于解决具有多个部件的连接中的故障的方法
公开(公告)号：US06865257B1
公开(公告)日：2005-03-08
申请号：US10431923
申请日：2003-05-08
申请人： James Howard Drew , Andrew Louis Betz, III
发明人： James Howard Drew , Andrew Louis Betz, III
IPC分类号： G01R31/02 , H04L12/24 , H04L12/26 , H04M3/30 , H04M3/32 , H04M1/24 , H04M3/08 , H04M3/22
CPC分类号： H04L41/142 , G01R31/021 , H04L41/147 , H04L43/00 , H04M3/30 , H04M3/32
摘要： A computer-executable method for diagnosing trouble causes in telephone cable segments when trouble data are available only for entire cables is presented. This method diagnoses problems in the components of processes when the component location of process problems is not known. It gives a statistical relationship between component attributes and process problem rates, to facilitate assessment and improvement of policies about the process. This method may be used for diagnosing systematic problems in segments of telephone cable connections of given central offices.
摘要翻译：提出了一种用于诊断电话线段中故障数据仅适用于整个电缆的故障原因的计算机可执行方法。当方法问题的组件位置未知时，此方法可以诊断进程组件中的问题。它提供组件属性和流程问题率之间的统计关系，以便于评估和改进有关流程的策略。该方法可用于诊断给定中心局电话线连接段的系统问题。

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