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    • 24. 发明申请
    • SYSTEMS AND METHODS FOR CONDUCTING AN AUTOMATED DIALOGUE
    • US20220206884A1
    • 2022-06-30
    • US17137671
    • 2020-12-30
    • Genesys Telecommunications Laboratories, Inc.
    • Felix Immanuel Wyss
    • G06F9/54G10L19/018G10L13/04G10L15/24G10L15/22
    • A method for conducting an automated dialogue between an inbound automated voice resource and an outbound automated voice resource during a voice communication session according to one embodiment includes receiving at the inbound automated voice resource an initiation of the voice communication session from the outbound automated voice resource; transmitting, by the inbound automated voice resource, a speech communication to the outbound automated voice resource during the voice communication session, wherein a digital watermark is embedded in the speech communication; identifying, by the outbound automated voice resource, the digital watermark in response to analyzing the speech communication; converting, by the outbound automated voice resource, an outbound automated voice resource communication language from speech to machine language in response to determining that the inbound automated voice resource interprets machine language based on the digital watermark; transmitting, by the outbound automated voice resource, a machine language communication to the inbound automated voice resource; converting, by the inbound automated voice resource, an inbound automated voice resource communication language from speech to machine language in response to determining that the outbound automated voice resource interprets machine language based on the machine language communication; and completing the automated dialogue between the inbound automated voice resource and the outbound automated voice resource using machine language.