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31. 发明授权

US09894199B1 Systems and methods for authenticating a caller at a call center 有权
公开(公告)号：US09894199B1
公开(公告)日：2018-02-13
申请号：US15474645
申请日：2017-03-30
申请人： State Farm Mutual Automobile Insurance Company
发明人： Lucas Wiechman , Matthew Burgund , Mark Biersdorf , Gary Littell , Dan Hlavac
IPC分类号： H04M1/56 , H04M15/06 , H04M3/42 , H04M3/523 , H04M7/00
CPC分类号： H04M3/42068 , H04M3/42042 , H04M3/523 , H04M7/006 , H04M2203/558 , H04M2203/60
摘要： A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.

32. 发明授权

US09883047B2 Multiple service group interactions and authorizations 有权
公开(公告)号：US09883047B2
公开(公告)日：2018-01-30
申请号：US15094920
申请日：2016-04-08
申请人： Zilkr Cloud Technologies, LLC
发明人： Evin A. Hunt , Omar Paul
IPC分类号： H04M1/56 , H04M15/00 , H04M3/22 , H04M3/42 , H04M7/00 , H04L29/06 , H04L29/12 , H04M1/247
CPC分类号： H04M15/49 , H04L61/106 , H04L65/1006 , H04M1/2473 , H04M3/2209 , H04M3/42263 , H04M3/42297 , H04M7/0021 , H04M7/0024 , H04M15/44 , H04M15/62 , H04M15/68 , H04M15/765 , H04M2203/4509 , H04M2203/557
摘要： A method of provisioning a plurality of applications from different application developer systems to a network provider system comprises establishing a plurality of service accounts for a corresponding plurality of application service provider systems, receiving a plurality of API interfaces from the plurality of application service provider systems, integrating, by the processor system, each of the plurality of API interfaces with a unified services platform API interface, receiving a provider API interfaces for a network provider system, and integrating the provider API interface with the unified services platform API interface. The plurality of application service provider systems provide services for use in association with a telephone number of a subscriber of telecommunication services. At least two of the API interfaces are different, and at least one of the plurality of API interfaces from the plurality of application service provider systems is not compatible with the provider API interface.

33. 发明授权

US09819797B2 Methods and systems for inbound call control 有权
公开(公告)号：US09819797B2
公开(公告)日：2017-11-14
申请号：US15337811
申请日：2016-10-28
申请人： Kedlin Company, LLC
发明人： Benjamin Sharpe
IPC分类号： H04M1/56 , H04M15/06 , H04M3/436 , H04M3/42 , H04M3/533
CPC分类号： H04M3/4365 , H04M3/42059 , H04M3/42153 , H04M3/436 , H04M3/53308 , H04M2203/6072
摘要： An indication of an incoming call may be received at a call control unit communicatively coupled to, and/or resident within, a telephone. The indication may include identification information for the incoming call. It may be determined whether additional information regarding a caller associated with the identification information exists, and if so, a first operation may be performed on the incoming call responsively to the additional information, otherwise, a second operation may be performed on the incoming call responsively to an absence of the additional information. The additional information my include a user-configurable list of desired callers (e.g., a whitelist) and/or undesired callers (e.g., a blacklist). The additional information may also include caller identification information and/or a spam score. The first operation may be blocking the incoming call, forwarding the incoming call to a voice mailbox, transmitting the incoming call to the telephone, enabling the telephone to receive the incoming call, and/or answering the incoming call and then terminating the incoming call. In some embodiments, the first and/or second operations performed on the incoming call is/are user configurable.

34. 发明授权

US09819793B2 Abuse detection for phone number lookups 有权
公开(公告)号：US09819793B2
公开(公告)日：2017-11-14
申请号：US15443581
申请日：2017-02-27
申请人： Google Inc.
发明人： Radhika Tamvada , Kobi Isaac Reiter
IPC分类号： H04M1/56 , H04M3/42 , H04L29/08 , H04L12/14 , G06F17/30 , G06Q30/02 , H04M1/66 , H04M1/725
CPC分类号： H04M3/42068 , G06F17/30952 , G06Q10/10 , G06Q30/0283 , G06Q50/01 , H04L12/141 , H04L12/1432 , H04L67/306 , H04M15/61 , H04M15/755 , H04W8/20
摘要： A system and method for rate-limiting phone number lookups. An account look-up application receives an address book of a first user, the address book including a phone number that belongs to a second user, creates a phone edge by associating the phone number in the address book with an account of the second user, receives a request including the phone number from the first user for obtaining the account associated with the phone number, determines an edge cost associated with the phone edge for the first user, determines whether to provide the phone edge to the first user based on the edge cost, and provides the phone edge to the first user responsive to a positive determination.

35. 发明授权

US09742926B2 Unified services platform using a telephone number as a common subscriber identifier 有权
公开(公告)号：US09742926B2
公开(公告)日：2017-08-22
申请号：US14931644
申请日：2015-11-03
申请人： Zilkr Cloud Technologies, LLC
发明人： Evin Hunt
IPC分类号： H04M1/56 , H04M15/00 , H04M3/22 , H04M3/42 , H04M7/00 , H04L29/06 , H04L29/12 , H04M1/247
CPC分类号： H04M15/49 , H04L61/106 , H04L65/1006 , H04M1/2473 , H04M3/2209 , H04M3/42263 , H04M3/42297 , H04M7/0021 , H04M7/0024 , H04M15/44 , H04M15/62 , H04M15/68 , H04M15/765 , H04M2203/4509 , H04M2203/557
摘要： A system and method for enabling the telephone number as a platform for the association of IP-enabled services with legacy telephone service. A unified services enabler platform may be utilized to associate a customer and their telephone number with a variety of services and applications from multiple different ecosystems. The customer can continue to use their existing telephone service and in addition can utilize new IP-enabled features that are associated with their telephone number as the common ID.

36. 发明授权

US09729724B2 Communication system, relay device, and information processing device 有权
公开(公告)号：US09729724B2
公开(公告)日：2017-08-08
申请号：US15220952
申请日：2016-07-27
申请人： Atsushi Yokoyama
发明人： Atsushi Yokoyama
IPC分类号： H04M3/42 , H04M7/00 , H04M1/56 , H04M15/06 , H04M3/56 , H04M15/00
CPC分类号： H04M3/567 , H04M3/56 , H04M15/8072 , H04M2203/5018 , H04M2203/60 , H04M2207/18
摘要： A communication system includes: a relay device including: a storage unit configured to store terminal specification information for specifying the third terminal associated with the second terminal, and a first communication control unit configured to connect the third terminal to the first network if an authentication control unit authenticates the terminal authentication information; one or more first terminals connected to a first network; a second terminal connectable to the first network and including a second communication control unit configured to transmit the relay-device specification information and the terminal authentication information to the third terminal through the second network if receiving the relay-device specification information and the terminal authentication information from the relay device; and a third terminal connectable to a second network and including a third communication control unit configured to transmit the terminal authentication information to the relay device through the second network.

37. 发明授权

US09680978B2 Apparatus and method for providing incoming and outgoing call information in a mobile communication terminal 有权
公开(公告)号：US09680978B2
公开(公告)日：2017-06-13
申请号：US14991438
申请日：2016-01-08
申请人： Samsung Electronics Co., Ltd.
发明人： Jeong-Sik Cho , Young-Jip Kim , Young-Seop Han , Jun-Young Choe , Kyung-Shin Lee , Tae-Soo Lee
IPC分类号： H04B1/38 , H04M1/00 , H04M1/2745 , H04M1/725 , H04M1/663 , H04M1/56 , H04M1/57 , H04M3/42 , H04W4/16 , H04M1/64
摘要： Methods and apparatuses are provided for providing information. Phone numbers are stored in an address book in a memory of the terminal. Call history information for a phone number together with a first option for editing of information associated with the phone number are displayed on a display of the terminal, if the phone number is in the address book.

38. 发明授权

US09648152B2 Methods and devices for labeling a number 有权
公开(公告)号：US09648152B2
公开(公告)日：2017-05-09
申请号：US14982889
申请日：2015-12-29
申请人： Xiaomi Inc.
发明人： Bin Wang , Zhongliang Qiao , Shuo Wang
IPC分类号： H04M1/56 , H04M15/06 , H04M1/2745 , H04M3/493 , H04M7/00 , H04M3/42
CPC分类号： H04M1/274533 , H04M3/42008 , H04M3/42042 , H04M3/42059 , H04M3/42093 , H04M3/4931 , H04M7/0021 , H04M2203/354
摘要： A method for a device to label a number is disclosed. The method includes: receiving an application identification of a service application and an unknown number sent from a calling terminal, the unknown number being a telephone number provided to a user by the service application, and the calling terminal invoking a telephone application through the service application to call the unknown number; acquiring an application type of the service application according to the application identification; and labeling the unknown number according to the application type.

39. 发明授权

US09621698B2 Identifying a contact based on a voice communication session 有权
公开(公告)号：US09621698B2
公开(公告)日：2017-04-11
申请号：US15189895
申请日：2016-06-22
申请人： International Business Machines Corporation
发明人： Jonathan F. Brunn , Jessica W. Forrester , Stephen C. Hess , Jeffrey R. Hoy
IPC分类号： H04M1/56 , H04M15/08 , H04M1/27 , H04M3/42 , G06F17/30 , H04L29/06 , G10L15/08 , H04L29/08 , H04M1/2745 , H04M1/57 , G06F3/0482 , G10L17/08 , G10L17/00 , G06Q50/00
CPC分类号： H04M1/271 , G06F3/0482 , G06F17/30477 , G06F17/3053 , G06F17/30864 , G06F17/30979 , G06Q50/01 , G10L15/08 , G10L17/00 , G10L17/005 , G10L17/08 , H04L65/1069 , H04L67/12 , H04M1/274508 , H04M1/274533 , H04M1/575 , H04M3/42042 , H04M2201/41
摘要： Arrangements described herein include identifying a voice communication session established between a first communication device and a second communication device and, based on the voice communication session established between the first communication device and the second communication device, identifying a plurality of contacts who potentially may be the second user. A list including at least a name of each of the plurality of contacts who potentially may be the second user is presented to a first user using the first communication device.

40. 发明授权

US09596346B1 Method for decoupling caller routing services and off-net data acquisition 有权
标题翻译：去耦呼叫路由服务和非网络数据采集的方法
公开(公告)号：US09596346B1
公开(公告)日：2017-03-14
申请号：US15167191
申请日：2016-05-27
申请人： 800 RESPONSE INFORMATION SERVICES LLC
发明人： Matthew Racine , Douglas Smith
IPC分类号： H04M1/56 , H04M15/06 , H04M3/42 , H04M3/493
CPC分类号： H04M3/42357 , H04L67/18 , H04M3/00 , H04M3/42306 , H04M3/42348 , H04M3/4285 , H04M3/493 , H04M3/4935 , H04M3/5166 , H04W4/02 , H04W4/023 , H04W4/16 , H04W40/20 , H04W76/12
摘要： Call routing system and method for routing calls based upon an initiator's current location in a wireless communications network. The call routing system includes an interface to receive incoming communications directed to an identifier identifying different geographic locations of destination party. Interactive unit interacts with off-network providers. Call routing process is created to determine, based on the current location of the initiator, which geographic location to direct the communication and gateway mediation process is created to inquire from off-network service the current location of the initiator, to receive location data related to the initiator's current location, and to return the received location data to the call routing process. Interactive unit is configured to terminate communication to geographic location of the destination party based on the initiator's current location. Incoming communication and terminating communication are bridged at interactive unit.
摘要翻译：用于基于无线通信网络中的发起者当前位置来路由呼叫的呼叫路由系统和方法。呼叫路由系统包括用于接收针对识别目的地方的不同地理位置的标识符的进入通信的接口。互动单元与网络外提供商进行交互。创建呼叫路由进程以根据发起者的当前位置确定指导通信和网关中介处理的哪个地理位置被创建以从离网服务查询发起者的当前位置，以接收与发起者的当前位置，并将接收到的位置数据返回到呼叫路由进程。交互单元被配置为基于发起者的当前位置终止与目的地方的地理位置的通信。传入通信和终止通信在交互单元中桥接。

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