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    • 55. 发明授权
    • System and method for conducting an automated interview session
    • US11367051B2
    • 2022-06-21
    • US16875405
    • 2020-05-15
    • Genesys Telecommunications Laboratories, Inc.
    • Anantha Krishnan AsokanBalaji GokulakannanSabariganesh JayaramanVidhyasimhan Jayaraghavendran
    • G06Q10/10G10L15/22G10L25/63G10L15/06G10L15/18
    • A method for conducting an automated interview session between a candidate and an automated chat resource includes analyzing a candidate resume to identify a first personality trait; generating a first resume-based question based on the first personality trait; presenting, by the automated chat resource, the first resume-based question to the candidate during the automated interview session based on the identified first personality trait; generating a first trait score based on a first response received from the candidate, wherein the first trait score is indicative of a relevance of the identified first personality trait; generating a first question-answer score based on the first resume-based question and the first response, wherein the first question-answer score is indicative of a first question-answer relevance and is used to determine whether to present a second resume-based question to the candidate; analyzing a communication transcript to identify a second personality trait; generating a first transcript-based question based on the second personality trait; presenting, by the automated chat resource, the first transcript-based question to the candidate during the automated interview session based on the identified second personality trait; analyzing a second response from the candidate to determine whether the candidate possesses the identified second personality trait; generating a second trait score based on the second response in response to determining whether the candidate possesses the identified second personality trait, wherein the second trait score is indicative of a relevance of the identified second personality trait; and generating a second question-answer score based on the first transcript-based question and the second response, wherein the second question-answer score is indicative of a second question-answer relevance and is used to determine whether to present a second transcript-based question to the candidate.