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    • 63. 发明申请
    • HANDLING POTENTIAL SERVICE LOAD INTERRUPTIONS BY PRESENTING ACTION ITEMS FOR SERVICE REQUESTER TO COMPLETE TO INCREASE TIME TO ADDRESS POTENTIAL SERVICE LOAD INTERRUPTION
    • 处理可能的服务负载中断通过提供服务请求的行动项目来完成增加时间来解决潜在的服务负载中断
    • US20160301697A1
    • 2016-10-13
    • US15047241
    • 2016-02-18
    • International Business Machines Corporation
    • Paul R. BastideLisa Seacat DeLucaAaron J. Quirk
    • H04L29/06H04L29/08
    • A method, system and computer program product for handling potential service load interruptions. The utilization of resources, such as servers in a service infrastructure of a SaaS provider, are monitored. If the utilization of a resource exceeds a threshold, then the resource is identified as having an excessive service load leading to a potential service load interruption. When a request is received from a user requesting to access such a resource, one or more action items to be completed by the user are generated and presented to the user. “Action items” refer to any activity that is required by the user to be performed thereby providing the SaaS provider additional time to address the potential service load interruption in an appropriate manner. Additional action item(s) will be presented to the user until the SaaS provider addresses the potential service load interruption, at which point, the request will be serviced.
    • 一种用于处理潜在服务负载中断的方法,系统和计算机程序产品。 对SaaS提供商的服务基础架构中的服务器等资源的利用进行监控。 如果资源的利用超过阈值,则资源被识别为具有过大的业务负载,导致潜在的业务负载中断。 当从请求访问这样的资源的用户接收到请求时,生成要由用户完成的一个或多个动作项目并呈现给用户。 “操作项目”是指用户执行所需的任何活动,从而为SaaS提供商提供额外的时间,以适当的方式解决潜在的服务负载中断。 额外的行动项目将被呈现给用户,直到SaaS提供商解决潜在的服务负载中断,此时该请求将被维护。