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81. 发明授权

US07904340B2 Methods and computer-readable medium for defining a product model 有权
标题翻译：用于定义产品模型的方法和计算机可读介质
公开(公告)号：US07904340B2
公开(公告)日：2011-03-08
申请号：US10751008
申请日：2003-12-31
申请人： Maria Theresa Barnes Leon , Nardo B. Catahan, Jr. , Shailendra Garg , Shekhar P. Kale
发明人： Maria Theresa Barnes Leon , Nardo B. Catahan, Jr. , Shailendra Garg , Shekhar P. Kale
IPC分类号： G06Q30/00
CPC分类号： G06F17/30569 , G06Q10/06 , G06Q10/087 , G06Q30/06 , G06Q30/0601 , G06Q30/0641
摘要： Stored product management information in a first format for use by a first computerized system is transformed to readily make the stored product management information available for use in a second computerized system that utilizes a second format in a cost-efficient and time-efficient manner.
摘要翻译：被转换为以第一计算机化系统使用的第一格式的存储的产品管理信息以容易地使所存储的产品管理信息可用于以成本有效和时效的方式利用第二格式的第二计算机化系统。

82. 发明授权

US07865523B2 Data structure for a complex order processing system 有权
标题翻译：复杂订单处理系统的数据结构
公开(公告)号：US07865523B2
公开(公告)日：2011-01-04
申请号：US10029636
申请日：2001-12-18
申请人： Richard Joseph Caballero , Mark David Lewis
发明人： Richard Joseph Caballero , Mark David Lewis
IPC分类号： G06F17/00
CPC分类号： G06Q30/06 , G06Q10/06 , G06Q10/087 , G06Q30/0611 , G06Q30/0621 , G06Q30/0635 , G06Q40/04
摘要： A data structure for a complex order processing system is implemented in a set of tables for assets, quotes, and orders. The asset table includes information regarding products currently installed and services being delivered to a customer's premises. The aggregate asset tables for a customer represent the customer's service profile. The quote table represents an offer to change the products and services provided to a customer; and the order table represents instructions to change the products and services provided to a customer. The assets can represent a product with a hierarchy of instances of sub-products, and one or more of the sub-products can itself be a complex product. The asset, quote and order tables comprise several fields. Some of the fields are the same across the tables so than information can be readily transferred from the quote table to an order table when a quote is approved by a customer and converted to an order. Information is also transferred from an order table to an asset table when an order is successfully completed and the asset configuration is applied to the service profile of the customer. When a customer requests a quote to change their service profile, the information from an asset table is transferred to a quote table. Multiple assets, quotes, and orders can be associated with a customer, and the tables provide information regarding the status of each asset, quote, and order. The data structure also includes information regarding whether a price type of a product or service item is a one-time charge, recurring, or usage-based.
摘要翻译：用于复杂订单处理系统的数据结构在资产，报价和订单的一组表中实现。资产表包括有关目前安装的产品和提供给客户场所的服务的信息。客户的总资产表表示客户的服务配置文件。报价单表示改变向客户提供的产品和服务的提议; 而订单表表示改变提供给客户的产品和服务的指令。资产可以代表具有子产品实例层次结构的产品，一个或多个子产品本身可以是一个复杂的产品。资产，报价单和订单表包含几个字段。表中的某些字段是相同的，因此当报价被客户批准并转换为订单时，信息可以很容易地从报价单转移到订单表中。当订单成功完成并将资产配置应用于客户的服务配置文件时，信息也从订单表传输到资产表。当客户请求报价更改其服务配置文件时，资产表中的信息将转移到报价表。多个资产，报价和订单可以与客户相关联，表格提供有关每个资产，报价和订单状态的信息。数据结构还包括关于产品或服务项目的价格类型是一次性费用，循环使用还是基于使用的信息。

83. 发明授权

US07831925B2 Method for content-sensitive resizing of display 有权
标题翻译：显示内容敏感调整大小的方法
公开(公告)号：US07831925B2
公开(公告)日：2010-11-09
申请号：US10165740
申请日：2002-06-06
申请人： Maria Kaval , Roderick Marcus Sloan , Karn Betrice King Choi , Roland J. Gonzalez , Travis Walters , David John George
发明人： Maria Kaval , Roderick Marcus Sloan , Karn Betrice King Choi , Roland J. Gonzalez , Travis Walters , David John George
IPC分类号： G06F17/30 , G06F3/048 , G06F17/40
CPC分类号： G06F9/451
摘要： A method of displaying data on a display screen is provided wherein first and second display zones are provided on the display screen. The display zones are sized so that, in combination, they substantially occupy a predetermined display area of the display screen which may, for example, be the display screen of a handheld device. In one embodiment, the relative sizes of the display zones are dynamically set dependent upon content to be displayed in each display zone. For example, a display zone for displaying list content may be larger than a display zone for displaying form content. The display zones may be arranged in a lateral fashion wherein they have substantially similar heights, or arranged in a stacked fashion with substantially similar widths. The respective widths or heights, as the case may be, may be sized dependent upon the content for display in each zone.
摘要翻译：提供一种在显示屏幕上显示数据的方法，其中在显示屏幕上提供第一和第二显示区域。显示区域的大小设置为使得它们组合地基本上占据显示屏幕的预定显示区域，其可以例如是手持设备的显示屏幕。在一个实施例中，根据要在每个显示区域中显示的内容动态地设置显示区域的相对大小。例如，用于显示列表内容的显示区域可以大于用于显示表单内容的显示区域。显示区可以以横向方式布置，其中它们具有基本上相似的高度，或者以基本相似的宽度以堆叠方式布置。根据情况，相应的宽度或高度可以根据在每个区域中显示的内容来确定大小。

84. 发明授权

US07809597B2 Progressive refinement model for business processes 有权
标题翻译：业务流程的逐步细化模型
公开(公告)号：US07809597B2
公开(公告)日：2010-10-05
申请号：US11123460
申请日：2005-05-05
申请人： Manoj Das , John Liang , Peter Lim , Emanuel Gerald Noik , Doug Smith , Rahim Yaseen
发明人： Manoj Das , John Liang , Peter Lim , Emanuel Gerald Noik , Doug Smith , Rahim Yaseen
IPC分类号： G06F17/50
CPC分类号： G06Q10/0633 , G06F8/10 , G06Q10/0637 , G06Q10/067
摘要： In one embodiment, a method for refining a business process model includes receiving business process data pertaining to a first phase of a business process definition from a first class of users, creating a model of a business process using the business process data received from the first class of users, receiving business process data pertaining to a second phase of the business process definition from a second class of users, and augmenting the model of the business process based on the business process data received from the second class of users. The method further includes iteratively refining the model of the business process in response to input provided by the first class of users and/or the second class of users.
摘要翻译：在一个实施例中，用于改进业务流程模型的方法包括从第一类用户接收与业务流程定义的第一阶段有关的业务流程数据，使用从第一类收到的业务流程数据创建业务流程模型从第二类用户接收与业务流程定义的第二阶段有关的业务流程数据，以及基于从第二类用户接收到的业务流程数据来增加业务流程的模型。该方法还包括响应于由第一类用户和/或第二类用户提供的输入来迭代地改进业务流程的模型。

85. 发明授权

US07774775B2 Method and system for revising installation software 有权
标题翻译：修改安装软件的方法和系统
公开(公告)号：US07774775B2
公开(公告)日：2010-08-10
申请号：US10928377
申请日：2004-08-27
申请人： Christian C. Robsahm
发明人： Christian C. Robsahm
IPC分类号： G06F9/44 , G06F9/445
CPC分类号： G06F8/61
摘要： A method and system for revising installation software is disclosed. The method includes causing an installation program to configure at least a portion of the installation program using an update. An example of a system of the present invention is an installation architecture. Such an installation architecture includes an installation program. The installation program is configured to update at least a portion of the installation program.
摘要翻译：公开了一种修改安装软件的方法和系统。该方法包括使安装程序使用更新来配置安装程序的至少一部分。本发明的系统的一个例子是安装架构。这样的安装架构包括安装程序。安装程序被配置为更新安装程序的至少一部分。

86. 发明授权

US07765165B2 Engine to present user interface based on a logical structure, such as one for a customer relationship management system 有权
标题翻译：引擎基于逻辑结构呈现用户界面，例如用于客户关系管理系统的用户界面
公开(公告)号：US07765165B2
公开(公告)日：2010-07-27
申请号：US10118538
申请日：2002-04-08
申请人： Mathew S. Malden , John L. Coker , Do Joon Ra , Marc Caltabiano
发明人： Mathew S. Malden , John L. Coker , Do Joon Ra , Marc Caltabiano
IPC分类号： G06Q10/00
CPC分类号： G06Q30/02 , G06Q30/016
摘要： A flowchart-based tool can be used to build a logical structure. In the context of a customer relationship management (CRM) system, the logical structure can comprise an ordered set of questions and branching logic that are presented to a customer of the business when the customer contacts the business with an inquiry, such as for a sale or service inquiry or other interaction. An engine can run a session associated with the logical structure, with the session presenting questions, text, graphics, and the like dynamically to a user interface. Branching logic determines the appropriate information to present to the user interface based on answers to previous questions.
摘要翻译：可以使用基于流程图的工具来构建逻辑结构。在客户关系管理（CRM）系统的上下文中，逻辑结构可以包括一系列问题和分支逻辑，这些问题和分支逻辑在客户通过查询联系业务时提供给业务的客户，例如销售或服务查询或其他交互。引擎可以运行与逻辑结构相关联的会话，会话向用户界面动态地呈现问题，文本，图形等。分支逻辑根据以前的问题的答案，确定提供给用户界面的适当信息。

87. 发明授权

US07761337B2 Data structure for a complex order processing system 有权
标题翻译：复杂订单处理系统的数据结构
公开(公告)号：US07761337B2
公开(公告)日：2010-07-20
申请号：US10139282
申请日：2002-05-06
申请人： Richard Joseph Caballero , Mark David Lewis
发明人： Richard Joseph Caballero , Mark David Lewis
IPC分类号： G06Q30/00 , G06Q10/00
CPC分类号： G06Q30/06 , G06Q30/0611 , G06Q30/0621 , G06Q30/0633 , G06Q30/0639
摘要： A complex order processing system is implemented in an architecture that allows customer service representatives and customers to access the customer's accounts, service profiles, quotes, and orders. Account information can be entered and updated. Quotes can be generated for various configurations of products and services having different types of charges including one time fees, recurring fixed fees, and usage-based fees. The quotes can be saved, and later updated by the customer or by the system to reflect changes in the configuration of a product or service that is included in the quote. The quote can be converted to an order, and pending orders can be modified. Before allowing modification of a quote or order, the requested future state of a product or service is created by applying the prior active and unprocessed orders to the product or service. The portion of the product or service currently selected is also applied to the product or service, and the user can then reconfigure the product or service. Once the change is accepted, the difference between the requested state of the product and service before and after the change is generated and saved as a delta quote or order. The system also allows a user to transfer the configuration of products and services from one address to another by selecting a single option. Third party service providers of a customer can also view the configuration of the customer's products and services in determining service options for the customer.
摘要翻译：复杂的订单处理系统在允许客户服务代表和客户访问客户的帐户，服务配置文件，报价单和订单的架构中实现。可以输入和更新帐户信息。可以为具有不同类型费用的产品和服务的各种配置产生报价，包括一次性费用，定期固定费用和基于使用费的报价。报价可以保存，并由客户或系统更新，以反映报价中包含的产品或服务配置的变化。报价可以转换为订单，而订单可以修改。在允许修改报价或订单之前，通过将先前的主动和未处理的订单应用于产品或服务来创建产品或服务的未来请求状态。当前选择的产品或服务的部分也应用于产品或服务，然后用户可以重新配置产品或服务。一旦更改被接受，产生和更改之前和之后的产品和服务的请求状态之间的差异将生成并保存为增量报价或订单。该系统还允许用户通过选择一个选项将产品和服务的配置从一个地址传输到另一个地址。客户的第三方服务提供商还可以在确定客户的服务选项时查看客户产品和服务的配置。

88. 发明授权

US07747959B2 Flexible and extensible combination user interfaces 有权
标题翻译：灵活可扩展的组合用户界面
公开(公告)号：US07747959B2
公开(公告)日：2010-06-29
申请号：US11015673
申请日：2004-12-17
申请人： Carl Paul Keller , Bradley Scott Adelberg , Michael Eric Flexer , Matthew S. Malden
发明人： Carl Paul Keller , Bradley Scott Adelberg , Michael Eric Flexer , Matthew S. Malden
IPC分类号： G06F3/048
CPC分类号： G06Q40/02 , G06F3/0481 , G06F9/451
摘要： Flexible and extensible combination user interfaces are described. Combination user interfaces combine task-based and deductive user interfaces in such a manner that complex user interactions can be facilitated using a more meaningful and intuitive user interface than would have been possible using task-based or deductive user interfaces exclusively. The described combination user interfaces are flexible and extensible. They are flexible in that users can work on multiple tasks or switch between tasks without first needing to complete another task. They are extensible in that they can be extended to add, modify, or remove tasks or portions of tasks. User interfaces can be extended by manipulating metadata associated with the user interfaces. The combination user interface can be combined with an Inbox concept to facilitate saving and assigning tasks. The Inbox represents a work queue for a user.
摘要翻译：描述了灵活和可扩展的组合用户界面。组合用户界面组合了基于任务和演绎用户界面，使得可以使用比使用基于任务或演绎用户界面的可能性更有意义和直观的用户界面来促进复杂的用户交互。所描述的组合用户界面是灵活和可扩展的。它们是灵活的，因为用户可以处理多个任务或在任务之间切换，而无需首先完成另一个任务。它们是可扩展的，因为它们可以被扩展以添加，修改或删除任务或部分任务。可以通过操纵与用户界面相关的元数据来扩展用户界面。组合用户界面可以与Inbox概念相结合，以便于保存和分配任务。收件箱表示用户的工作队列。

89. 发明授权

US07685527B2 Method and apparatus for controlling view navigation in workflow systems 有权
标题翻译：用于控制工作流系统中的视图导航的方法和装置
公开(公告)号：US07685527B2
公开(公告)日：2010-03-23
申请号：US10234397
申请日：2002-09-03
申请人： Heung-Wah Yan , Daqing Zhang , Duane Wandless
发明人： Heung-Wah Yan , Daqing Zhang , Duane Wandless
IPC分类号： G06F3/048
CPC分类号： G06Q10/06 , Y10S715/967
摘要： Embodiments of an apparatus, method, and article of manufacture for controlling view navigation in a workflow environment are disclosed herein. View navigation is controlled by incorporating and utilizing a user-interact operation in a workflow editing application. A workflow process designer may define the user-interact operation from one or more pre-designed views provided for the particular business objectives associated with the workflow process. In one embodiment, users may be navigated to specific views to gather information necessary to the completion of the workflow process, or to facilitate the processing of information across the workflow process to accomplish the business objectives embodied in the workflow process.
摘要翻译：本文公开了用于控制工作流环境中的视图导航的装置，方法和制品的实施例。视图导航通过在工作流编辑应用程序中并入和利用用户交互操作进行控制。工作流程设计者可以根据与工作流过程相关联的特定业务目标提供的一个或多个预先设计的视图来定义用户交互操作。在一个实施例中，可以将用户导航到特定视图以收集完成工作流过程所需的信息，或者促进整个工作流过程中的信息处理，以实现工作流程中体现的业务目标。

90. 发明授权

US07685314B2 System integration system and method 有权
标题翻译：系统集成系统和方法
公开(公告)号：US07685314B2
公开(公告)日：2010-03-23
申请号：US10183020
申请日：2002-06-27
申请人： Chiun-Feng Hsiao , Ming-Tao Liou , Martin Joseph Finnerty , Shan Wei
发明人： Chiun-Feng Hsiao , Ming-Tao Liou , Martin Joseph Finnerty , Shan Wei
IPC分类号： G06F15/16
CPC分类号： G06F9/541
摘要： The present invention provides a system and method that facilitates system integration through standardized messages. In one embodiment, standardized-message processing is enabled through the configuration of internal and external integration objects through a user interface.
摘要翻译：本发明提供一种通过标准化消息促进系统集成的系统和方法。在一个实施例中，通过用户界面通过配置内部和外部集成对象来实现标准化消息处理。

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