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1. 发明授权

US11308177B2 System and method for accessing and managing cognitive knowledge 有权
公开(公告)号：US11308177B2
公开(公告)日：2022-04-19
申请号：US16689486
申请日：2019-11-20
申请人： Sutherland Global Services, Inc.
发明人： Phani Kumar Nagarjuna , Navaneethan Thirumurthy
IPC分类号： G06F16/00 , G06F16/9538 , G06F7/08
摘要： A method programmed for execution in a computing environment for accessing help content from a plurality of help content data sources is provided, wherein the plurality of help content data sources includes a first group of help content data sources and a second group of help content data sources. Using a processor, the method comprises the steps of: locating help data by searching the first group of help content data sources over a network, and searching the second group of help content data sources stored in a memory; sorting the located help data so that the located help data is searchable, and allowing the sorted help data to be searched so that a list of relevant search results is displayed on a computing device, wherein each search result within the list of relevant search results includes access to the help data.

2. 发明授权

US11157855B2 Robotics process automation platform 有权
公开(公告)号：US11157855B2
公开(公告)日：2021-10-26
申请号：US15401263
申请日：2017-01-09
申请人： Sutherland Global Services Inc.
发明人： Ganesh Raj Mohan Parimelazhagan , Sarfraz Amin Ammanullah , Ramalingam Ganesan , Mohideen Meera Shahib , Vasu Sambandan , Dhanasekar Velayudham , Manu Gopinath , Kannan Thirumalai , Sivasubramonian Sivathanu Pillai , Mohan Kandasamy , Prabhu Madhu , Magendiran Baskar
IPC分类号： G06Q10/06 , G06F16/951
摘要： A robotics process automation platform for developing and managing a workflow is provided. The platform includes development and operational databases stored in a memory, a development interface component, a control interface component, and a runner component. The development interface component is configured for creating a workflow and storing the workflow in the development database. The control interface component is configured for selecting the workflow stored in the development database and storing a copy of the workflow in the operational database. The runner component is configured for receiving instructions from the control interface component to store a copy of the workflow stored in the operational database in a memory of a virtual computing device, and downloading the workflow in the second memory. The runner component is also configured for instructing the virtual computing device to execute the workflow in association with the target application.

3. 发明申请

US20180197123A1 ROBOTICS PROCESS AUTOMATION PLATFORM 审中-公开
公开(公告)号：US20180197123A1
公开(公告)日：2018-07-12
申请号：US15401263
申请日：2017-01-09
申请人： Sutherland Global Services Inc.
发明人： Ganesh Raj Mohan Parimelazhagan , Sarfraz Amin Ammanullah , Ramalingam Ganesan , Mohideen Meera Shahib , Vasu Sambandan , Dhanasekar Velayudham , Manu Gopinath , Kannan Thirumalai , Sivasubramonian Sivathanu Pillai , Mohan Kandasamy , Prabhu Madhu , Magendiran Baskar
IPC分类号： G06Q10/06 , G06F17/30
CPC分类号： G06Q10/0633 , G06F16/951 , Y10S901/50
摘要： A robotics process automation platform for developing and managing a workflow is provided. The platform includes development and operational databases stored in a memory, a development interface component, a control interface component, and a runner component. The development interface component is configured for creating a workflow and storing the workflow in the development database. The control interface component is configured for selecting the workflow stored in the development database and storing a copy of the workflow in the operational database. The runner component is configured for receiving instructions from the control interface component to store a copy of the workflow stored in the operational database in a memory of a virtual computing device, and downloading the workflow in the second memory. The runner component is also configured for instructing the virtual computing device to execute the workflow in association with the target application.

4. 发明授权

US11238529B2 Computer-implemented mortgage processing system and method for facilitating a mortgage fulfillment process 有权
公开(公告)号：US11238529B2
公开(公告)日：2022-02-01
申请号：US16145556
申请日：2018-09-28
申请人： Sutherland Global Services Inc.
发明人： Krishnan Swaminathan , Premanandh Premkumar , Velavan Nachimuthu , Mohan Kandasamy , ManiSelvan Selvaraj , Subramanian Avadaiappan , Ganesh RajMohan Parimelazhagan
IPC分类号： G06Q40/02 , G06Q50/16 , H04L12/58
摘要： A system for facilitating a mortgage fulfillment process between a mortgage processor computing device and a borrower computing device is provided. The system comprises a mortgage operations module and a borrower interface module that are configured to allow for the communication and display of an identification of a plurality of required mortgage application documents, the association of a data file with one or more of the plurality of required mortgage application documents, the communication of the associated data file, and displaying an indicia that such data file was communicated. A method for implementing the processes described herein is also provided.

5. 发明申请

US20210342217A1 SYSTEM AND METHOD FOR REMOTELY DIAGNOSING AND REPAIRING A COMPUTING DEVICE 有权
公开(公告)号：US20210342217A1
公开(公告)日：2021-11-04
申请号：US17376218
申请日：2021-07-15
申请人： Sutherland Global Services, Inc.
发明人： Balamurugan Balasubramanian , Naveen Kumaresan , Sanooj P S , Venkatesh Madhavan
IPC分类号： G06F11/07
摘要： A method for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device is provided. The method comprises providing a boot tool stored on a removable computer readable storage medium; allowing the first computing device to be booted using the boot tool; providing for communication between the first computing device and a remote help desk computing device over a network; remotely identifying the malfunction of the first computing device; and pushing at least one repair data file from the remote help desk computing device to the first computing device or downloading the at least one repair data file from the Internet using the first computing device, wherein the at least one repair data file is configured for repairing the first computing device so that the first computing device is bootable without use of the boot tool.

6. 发明申请

US20190095991A1 Computer-Implemented Mortgage Processing System and Method for Facilitating a Mortgage Fulfillment Process 审中-公开
公开(公告)号：US20190095991A1
公开(公告)日：2019-03-28
申请号：US16145556
申请日：2018-09-28
申请人： Sutherland Global Services Inc.
发明人： Krishnan Swaminathan , Premanandh Premkumar , Velavan Nachimuthu , Mohan Kandasamy , ManiSelvan Selvaraj , Subramanian Avadaiappan , Ganesh RajMohan Parimelazhagan
IPC分类号： G06Q40/02 , H04L12/58 , G06Q50/16
摘要： A system for facilitating a mortgage fulfillment process between a mortgage processor computing device and a borrower computing device is provided. The system comprises a mortgage operations module and a borrower interface module that are configured to allow for the communication and display of an identification of a plurality of required mortgage application documents, the association of a data file with one or more of the plurality of required mortgage application documents, the communication of the associated data file, and displaying an indicia that such data file was communicated. A method for implementing the processes described herein is also provided.

7. 发明申请

US20150269575A1 SYSTEM AND METHOD FOR SECURE PAYMENT TRANSACTIONS DURING A CHAT SESSION 有权
标题翻译：安全交易期间的安全交易系统和方法
公开(公告)号：US20150269575A1
公开(公告)日：2015-09-24
申请号：US14663810
申请日：2015-03-20
申请人： Sutherland Global Services, Inc.
发明人： Surya S. Narayanan , Natarajan Kumaravelu , Srinivasa Rao Madala , K Pazhanisamy , Ramkrishnan Nk
IPC分类号： G06Q20/40 , G06F21/62 , H04L12/18
CPC分类号： G06Q20/401 , G06F21/6245 , G06Q20/382 , H04L12/1813 , H04L12/1822
摘要： A method for secure payment transactions over a network between a support help desk computing system and a customer computing system is provided. The method includes establishing a chat session between the help desk and the customer using a chat application program; receiving a purchase order from the customer; communicating a unique URL payment link to the customer, wherein the URL payment link is configured for allowing the customer to establish communication with an order processing system to provide sensitive payment information to the order processing system; receiving the sensitive payment information at the order processing system communicated from the customer; encrypting the sensitive payment information; providing the encrypted sensitive payment information to the help desk, wherein the encrypted sensitive payment information is displayed in a masked format on a display of the help desk; and completing the purchase order using the encrypted sensitive payment information.
摘要翻译：提供了一种用于在支持帮助台计算系统和客户计算系统之间的网络上的安全支付交易的方法。该方法包括使用聊天应用程序在帮助台和客户之间建立聊天会话; 从客户处收到采购订单; 向所述客户传达唯一的URL支付链接，其中所述URL支付链接被配置为允许所述客户与订单处理系统建立通信以向所述订单处理系统提供敏感的支付信息; 在从客户传达的订单处理系统中接收敏感的支付信息; 加密敏感付款信息; 向所述帮助台提供所述加密的敏感支付信息，其中所述加密敏感支付信息以掩蔽格式显示在所述帮助台的显示器上; 并使用加密的敏感支付信息完成采购订单。

8. 发明申请

US20150261598A1 SYSTEM AND METHOD FOR REMOTELY DIAGNOSING AND REPAIRING A COMPUTING DEVICE 审中-公开
标题翻译：用于远程诊断和修复计算设备的系统和方法
公开(公告)号：US20150261598A1
公开(公告)日：2015-09-17
申请号：US14436512
申请日：2013-10-18
申请人： SUTHERLAND GLOBAL SERVICES, INC.
发明人： Balamurugan Balasubramanian , Naveen Kumaresan , Sanooj P. S. , Venkatesh Madhavan
IPC分类号： G06F11/07
摘要： A method for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device is provided. The method comprises providing a boot tool stored on a removable computer readable storage medium; allowing the first computing device to be booted using the boot tool; providing for communication between the first computing device and a remote help desk computing device over a network; remotely identifying the malfunction of the first computing device; and pushing at least one repair data file from the remote help desk computing device to the first computing device or downloading the at least one repair data file from the Internet using the first computing device, wherein the at least one repair data file is configured for repairing the first computing device so that the first computing device is bootable without use of the boot tool.
摘要翻译：提供了一种用于诊断和修复由于第一计算设备的故障而不能引导的第一计算设备的方法。该方法包括提供存储在可移动计算机可读存储介质上的引导工具; 允许使用引导工具引导第一个计算设备; 通过网络提供第一计算设备和远程帮助台计算设备之间的通信; 远程识别第一计算设备的故障; 以及将至少一个修复数据文件从所述远程帮助台计算设备推送到所述第一计算设备，或者使用所述第一计算设备从所述因特网下载所述至少一个修复数据文件，其中所述至少一个修复数据文件被配置为修复第一计算设备，使得第一计算设备是可引导的而不使用引导工具。

9. 发明申请

US20220101429A1 COMPUTER-IMPLEMENTED MORTGAGE PROCESSING SYSTEM AND METHOD FOR FACILITATING A MORTGAGE FULFILLMENT PROCESS 有权
公开(公告)号：US20220101429A1
公开(公告)日：2022-03-31
申请号：US17547638
申请日：2021-12-10
申请人： Sutherland Global Services, Inc.
发明人： Krishnan Swaminathan , Premanandh Premkumar , Velavan Nachimuthu , Mohan Kandasamy , ManiSelvan Selvaraj , Subramanian Avadaiappan , Ganesh RajMohan Parimelazhagan
IPC分类号： G06Q40/02 , G06Q50/16 , H04L12/58
摘要： A system for facilitating a mortgage fulfillment process between a mortgage processor computing device and a borrower computing device is provided. The system comprises a mortgage operations module of the server and a borrower interface module of the borrower computing device that are configured to allow for communication and display of an identification of a plurality of required mortgage application documents, association of one or more data files with one or more of the plurality of required mortgage application documents, and communication of the one or more associated data files from the borrower computing device to the server. An indicia that the one or more data files were received by the server may be displayed on the borrower computing device and/or the mortgage processor computing device. A method for implementing the processes described herein is also provided.

10. 发明授权

US10296908B2 System and method for secure payment transactions during a chat session 有权
公开(公告)号：US10296908B2
公开(公告)日：2019-05-21
申请号：US15934114
申请日：2018-03-23
申请人： Sutherland Global Services, Inc.
发明人： Surya S. Narayanan , Natarajan Kumaravelu , Srinivasa Rao Madala , K Pazhanisamy , Ramkrishnan Nk
IPC分类号： G06K7/00 , G06Q20/40 , H04L12/18 , G06F21/62 , G06Q20/38
摘要： A method for secure payment transactions over a network between a support help desk computing system and a customer computing system is provided. The method includes establishing a chat session between the help desk and the customer using a chat application program; receiving a purchase order from the customer; communicating a unique URL payment link to the customer, wherein the URL payment link is configured for allowing the customer to establish communication with an order processing system to provide sensitive payment information to the order processing system; receiving the sensitive payment information at the order processing system communicated from the customer; encrypting the sensitive payment information; providing the encrypted sensitive payment information to the help desk, wherein the encrypted sensitive payment information is displayed in a masked format on a display of the help desk; and completing the purchase order using the encrypted sensitive payment information.

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