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    • 5. 发明授权
    • Message intercept methods, such as for customer self-support on a mobile device
    • 消息截取方法,如用于移动设备上的客户自我支持
    • US08682298B2
    • 2014-03-25
    • US12089690
    • 2006-10-12
    • Brian RoundtreeKeldon RushKevin AllanLinda Beinikis
    • Brian RoundtreeKeldon RushKevin AllanLinda Beinikis
    • H04M3/42
    • H04M1/72552H04M1/72525H04M2250/56
    • A method for intercepting messages includes determining that a mobile device user has initiated a message for transmission across a wireless network to an electronic address that corresponds to a predetermined address (such as a customer support address). The message may be a text message, an email message, an instant message, an SMS message, and/or an MMS message. The method also includes preventing transmission of the initiated message and performing at least one action at the mobile device. Examples of the at least one action include invoking a bot to interact with the mobile device user and displaying a list of potential solutions to the subscriber's problem. Systems, computer-readable media, and various other features and embodiments are disclosed.
    • 用于拦截消息的方法包括确定移动设备用户已经发起用于通过无线网络传输的消息到对应于预定地址(例如,客户支持地址)的电子地址。 消息可以是文本消息,电子邮件消息,即时消息,SMS消息和/或MMS消息。 该方法还包括防止发起的消息的传输并且在移动设备处执行至少一个动作。 至少一个动作的示例包括调用机器人与移动设备用户交互并显示用户问题的潜在解决方案的列表。 公开了系统,计算机可读介质以及各种其它特征和实施例。
    • 9. 发明申请
    • METHOD AND SYSTEM FOR CONFIGURING E-MAIL FOR MOBILE DEVICES
    • 用于配置移动设备的电子邮件的方法和系统
    • US20100169443A1
    • 2010-07-01
    • US12522901
    • 2008-01-10
    • Brian RoundtreeJake A. Russell
    • Brian RoundtreeJake A. Russell
    • G06F15/16G06F17/30
    • G06Q10/107H04L51/38
    • A software and/or hardware facility that allows users to enable e-mail on a mobile device in an automated fashion. Using a mobile device, a user selects an e-mail service that they desire to access. An access request is made from the mobile device to a configuration management server. The configuration management server sends an e-mail, SMS message, or other message to the user or to a system administrator with the access request. The user or system administrator is presented with a form that allows the user or administrator to provide sufficient information to enable e-mail service for the mobile device. The configuration management server may store the received information in a database so that the information can be re-used by other mobile device users having the same e-mail domain. The information is transmitted to the mobile device and is used to enable e-mail service on the device.
    • 允许用户以自动方式在移动设备上启用电子邮件的软件和/或硬件设施。 使用移动设备,用户选择他们希望访问的电子邮件服务。 从移动设备到配置管理服务器进行访问请求。 配置管理服务器向用户或具有访问请求的系统管理员发送电子邮件,SMS消息或其他消息。 向用户或系统管理员呈现一种表格,允许用户或管理员提供足够的信息来启动移动设备的电子邮件服务。 配置管理服务器可以将接收的信息存储在数据库中,使得可以由具有相同电子邮件域的其他移动设备用户重新使用该信息。 该信息被传送到移动设备,并用于在设备上启用电子邮件服务。