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1. 发明申请

US20070237525A1 Systems and methods for modular capturing various communication signals 审中-公开
标题翻译：用于模块化捕获各种通信信号的系统和方法
公开(公告)号：US20070237525A1
公开(公告)日：2007-10-11
申请号：US11394794
申请日：2006-03-31
申请人： Dan Spohrer , Thomas Dong
发明人： Dan Spohrer , Thomas Dong
IPC分类号： H04J14/08
CPC分类号： H04L65/1076 , H04L65/1083 , H04L69/18 , H04M3/42221 , H04M3/5183 , H04M2207/20
摘要： Systems and methods for capturing various types of communication signals are provided. An exemplary method comprises the steps of: installing a first type of tapping devices to obtain a first type of communication signals; installing a recording system that is coupled to the first type of tapping devices; receiving of communication signals of the first type from the first type of tapping devices via the recording system; recording the first type of communication signals via the recording system; installing a second type of tapping devices, after the installation of the first type of tapping devices, to obtain a second type of communication signals; receiving of communication signals of the second type from the second type of tapping devices via the recording system; and recording the second type of communication signals via the recording system. The recordings of the first and second types of communication signal coexist on the recording system and are selectively retrievable during playback.
摘要翻译：提供了用于捕获各种通信信号的系统和方法。一种示例性方法包括以下步骤：安装第一类型的攻丝装置以获得第一类型的通信信号; 安装耦合到所述第一类型的分接装置的记录系统; 经由记录系统从第一类型的敲击装置接收第一类型的通信信号; 通过记录系统记录第一类型的通信信号; 安装第二种攻丝装置后，安装第一类攻丝装置，获得第二种通讯信号; 经由记录系统从第二类型的分接装置接收第二类型的通信信号; 以及经由记录系统记录第二类型的通信信号。第一和第二类通信信号的记录共存在记录系统上，并且可以在回放期间选择性地检索。

2. 发明申请

US20070136399A1 Selective Dedication of Recording Resources to a Web Self-Service Interface 审中-公开
标题翻译：将资源记录到Web自助接口的选择性专用
公开(公告)号：US20070136399A1
公开(公告)日：2007-06-14
申请号：US11676818
申请日：2007-02-20
申请人： Dan Safstrom , Dan Spohrer
发明人： Dan Safstrom , Dan Spohrer
IPC分类号： G06F17/30
CPC分类号： H04M3/5175 , G06F16/40 , G06Q40/12 , H04L63/00 , H04L63/30 , H04L67/02 , H04L67/28 , H04L67/2819 , H04M3/2281 , H04M3/42221
摘要： Recording resources are selectively dedicated for recording data exchanged between entities attached to a network including at least one agent in an enterprise, a user, and a server connected to the agent and the user. At least one interconnection point is selected among interconnection points in the network including one or more points between the user and the server, between the server and a data distributor connected to the user and the agent, and between the agent and the server for recording the exchanged data. Recording resources are dedicated to the selected interconnection point for recording the exchanged data based on an objective for recording the data.
摘要翻译：记录资源被选择性地专用于记录在连接到网络的实体之间交换的数据，包括企业中的至少一个代理，用户和连接到代理和用户的服务器。在网络中的互连点中选择至少一个互连点，包括用户与服务器之间的一个或多个点，服务器与连接到用户和代理的数据分发者之间，以及代理与服务器之间进行记录交换数据。记录资源专用于所选择的互连点，用于基于用于记录数据的目的来记录所交换的数据。

3. 发明申请

US20060168234A1 Method and system for selectively dedicating resources for recording data exchanged between entities attached to a network 有权
标题翻译：用于选择性地专用资源以记录在连接到网络的实体之间交换的数据的方法和系统
公开(公告)号：US20060168234A1
公开(公告)日：2006-07-27
申请号：US11388854
申请日：2006-03-23
申请人： Dan Safstrom , Dan Spohrer
发明人： Dan Safstrom , Dan Spohrer
IPC分类号： G06F15/173
CPC分类号： H04M3/5175 , G06F17/30017 , G06Q40/12 , H04L63/00 , H04L63/30 , H04L67/02 , H04L67/28 , H04L67/2819 , H04M3/2281 , H04M3/42221
摘要： Recording resources are selectively dedicated for recording data exchanged between entities attached to a network including at least one agent in an enterprise, a user, and a server connected to the agent and the user. At least one interconnection point is selected among interconnection points in the network including one or more points between the user and the server, between the server and a data distributor connected to the user and the agent, and between the agent and the server for recording the exchanged data Recording resources are dedicated to the selected interconnection point for recording the exchanged data based on an objective for recording the data.
摘要翻译：记录资源被选择性地专用于记录在连接到网络的实体之间交换的数据，包括企业中的至少一个代理，用户和连接到代理和用户的服务器。在网络中的互连点中选择至少一个互连点，包括用户与服务器之间的一个或多个点，服务器与连接到用户和代理的数据分发者之间，以及代理与服务器之间进行记录交换数据记录资源专用于所选择的互连点，用于基于用于记录数据的目的来记录所交换的数据。

4. 发明授权

US07284049B2 Selective dedication of active and passive contact center recording resources 有权
标题翻译：有源和无源联络中心录像资源的选择性奉献
公开(公告)号：US07284049B2
公开(公告)日：2007-10-16
申请号：US11388854
申请日：2006-03-23
申请人： Dan Safstrom , Dan Spohrer
发明人： Dan Safstrom , Dan Spohrer
IPC分类号： G06F15/173
CPC分类号： H04M3/5175 , G06F17/30017 , G06Q40/12 , H04L63/00 , H04L63/30 , H04L67/02 , H04L67/28 , H04L67/2819 , H04M3/2281 , H04M3/42221
摘要： Recording resources are selectively dedicated for recording data exchanged between entities attached to a network including at least one agent in an enterprise, a user, and a server connected to the agent and the user. At least one interconnection point is selected among interconnection points in the network including one or more points between the user and the server, between the server and a data distributor connected to the user and the agent, and between the agent and the server for recording the exchanged data. Recording resources are dedicated to the selected interconnection point for recording the exchanged data based on an objective for recording the data.
摘要翻译：记录资源被选择性地专用于记录在连接到网络的实体之间交换的数据，包括企业中的至少一个代理，用户和连接到代理和用户的服务器。在网络中的互连点中选择至少一个互连点，包括用户与服务器之间的一个或多个点，服务器与连接到用户和代理的数据分发者之间，以及代理与服务器之间进行记录交换数据。记录资源专用于所选择的互连点，用于基于用于记录数据的目的来记录所交换的数据。

5. 发明授权

US07047296B1 Method and system for selectively dedicating resources for recording data exchanged between entities attached to a network 有权
标题翻译：用于选择性地专用资源以记录在连接到网络的实体之间交换的数据的方法和系统
公开(公告)号：US07047296B1
公开(公告)日：2006-05-16
申请号：US10137480
申请日：2002-04-30
申请人： Dan Safstrom , Dan Spohrer
发明人： Dan Safstrom , Dan Spohrer
IPC分类号： G06F15/173
CPC分类号： H04M3/5175 , G06F17/30017 , G06Q40/12 , H04L63/00 , H04L63/30 , H04L67/02 , H04L67/28 , H04L67/2819 , H04M3/2281 , H04M3/42221
摘要： Recording resources are selectively dedicated for recording data exchanged between entities attached to a network including at least one agent in an enterprise, a user, and a server connected to the agent and the user. At least one interconnection point is selected among interconnection points in the network including one or more points between the user and the server, between the server and a data distributor connected to the user and the agent, and between the agent and the server for recording the exchanged data. Recording resources are dedicated to the selected interconnection point for recording the exchanged data based on an objective for recording the data.
摘要翻译：记录资源被选择性地专用于记录在连接到网络的实体之间交换的数据，包括企业中的至少一个代理，用户和连接到代理和用户的服务器。在网络中的互连点中选择至少一个互连点，包括用户与服务器之间的一个或多个点，服务器与连接到用户和代理的数据分发者之间，以及代理与服务器之间进行记录交换数据。记录资源专用于所选择的互连点，用于基于用于记录数据的目的来记录所交换的数据。

6. 发明授权

US07966397B2 Distributive data capture 有权
标题翻译：分布式数据捕获
公开(公告)号：US07966397B2
公开(公告)日：2011-06-21
申请号：US11540171
申请日：2006-09-29
申请人： Thomas Dong , Dan Spohrer , Vijay Srinivasa , Jamie Richard Williams
发明人： Thomas Dong , Dan Spohrer , Vijay Srinivasa , Jamie Richard Williams
IPC分类号： G06F15/173 , G06F15/16 , H04M1/24
CPC分类号： H04L65/1083 , H04L43/00 , H04L51/066 , H04L67/06 , H04M3/42221 , H04M7/006
摘要： Included are systems and methods for capturing screen data. At least one embodiment of a method includes receiving an indication of a communications session, wherein the communication session is associated with screen data and determining screen data to capture. Some embodiments include capturing data related to the screen data and uploading the captured data to a remote location.
摘要翻译：包括用于捕获屏幕数据的系统和方法。方法的至少一个实施例包括接收通信会话的指示，其中通信会话与屏幕数据相关联并且确定要捕获的屏幕数据。一些实施例包括捕获与屏幕数据相关的数据并将捕获的数据上传到远程位置。

7. 发明授权

US07660307B2 Systems and methods for providing recording as a network service 有权
标题翻译：提供录像作为网络服务的系统和方法
公开(公告)号：US07660307B2
公开(公告)日：2010-02-09
申请号：US11540282
申请日：2006-09-29
申请人： Steve Byrd , John Bourne , Jamie Richard Williams , Dan Spohrer , Robert John Barnes
发明人： Steve Byrd , John Bourne , Jamie Richard Williams , Dan Spohrer , Robert John Barnes
IPC分类号： H04L12/24
CPC分类号： H04L41/5077 , H04L41/5035 , H04L63/00 , H04L63/30 , H04L67/1097 , H04L67/22
摘要： Systems and methods for providing recording as a network service are provided. A representative method incorporates: communicating instructions to a network, the instructions indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage such that the network: receives the instructions; determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded; and directs information corresponding to the IP packets associated with the communication to a long term storage device.
摘要翻译：提供了提供记录作为网络服务的系统和方法。代表性的方法包括：向网络传达指令，指示与要记录的通信相关联的IP分组被指向长期存储的指令，使得网络接收指令; 确定由网络传送的因特网协议（IP）分组是否与要记录的通信相关联; 并将与通信相关联的IP分组的信息指示给长期存储设备。

8. 发明授权

US07633930B2 Systems and methods for capturing multimedia communication signals 有权
标题翻译：用于捕获多媒体通信信号的系统和方法
公开(公告)号：US07633930B2
公开(公告)日：2009-12-15
申请号：US11396061
申请日：2006-03-31
申请人： Dan Spohrer , Thomas Z. Dong
发明人： Dan Spohrer , Thomas Z. Dong
IPC分类号： H04L12/66 , H04M3/00
CPC分类号： H04M3/42221
摘要： Systems and methods for capturing communication signals are provided. An exemplary method comprises the steps of: receiving communication signals of various types; determining whether to record the received communication signals; responsive to determining that the received communication signals are to be recorded, determining types of communication signals associated with the received communication signals; responsive to determining the types of communication signals, determining multiple interfaces that facilitate recording of the communication signals; and recording the communication signals via the corresponding multiple interfaces.
摘要翻译：提供了捕获通信信号的系统和方法。一种示例性方法包括以下步骤：接收各种类型的通信信号; 确定是否记录所接收的通信信号; 响应于确定所接收的通信信号将被记录，确定与所接收的通信信号相关联的通信信号的类型; 响应于确定通信信号的类型，确定便于记录通信信号的多个接口; 并通过相应的多个接口记录通信信号。

9. 发明申请

US20070230345A1 Systems and methods for capturing multimedia communication signals 有权
标题翻译：用于捕获多媒体通信信号的系统和方法
公开(公告)号：US20070230345A1
公开(公告)日：2007-10-04
申请号：US11396061
申请日：2006-03-31
申请人： Dan Spohrer , Thomas Dong
发明人： Dan Spohrer , Thomas Dong
IPC分类号： H04J1/16
CPC分类号： H04M3/42221
摘要： Systems and methods for capturing communication signals are provided. An exemplary method comprises the steps of: receiving communication signals of various types; determining whether to record the received communication signals; responsive to determining that the received communication signals are to be recorded, determining types of communication signals associated with the received communication signals; responsive to determining the types of communication signals, determining multiple interfaces that facilitate recording of the communication signals; and recording the communication signals via the corresponding multiple interfaces.
摘要翻译：提供了捕获通信信号的系统和方法。一种示例性方法包括以下步骤：接收各种类型的通信信号; 确定是否记录所接收的通信信号; 响应于确定所接收的通信信号将被记录，确定与所接收的通信信号相关联的通信信号的类型; 响应于确定通信信号的类型，确定便于记录通信信号的多个接口; 并通过相应的多个接口记录通信信号。

10. 发明授权

US07995612B2 Systems and methods for capturing communication signals [32-bit or 128-bit addresses] 有权
标题翻译：用于捕获通信信号的系统和方法[32位或128位地址]
公开(公告)号：US07995612B2
公开(公告)日：2011-08-09
申请号：US11396062
申请日：2006-03-31
申请人： Dan Spohrer , Thomas Z. Dong , Marc Calahan
发明人： Dan Spohrer , Thomas Z. Dong , Marc Calahan
IPC分类号： H04J3/16 , H04J3/22 , H04L12/28 , H04L12/56 , H04N5/765
CPC分类号： H04L29/12358 , H04L29/12396 , H04L61/251 , H04L61/2525 , H04Q2213/13072 , H04Q2213/13196 , H04Q2213/13372 , H04Q2213/13384 , H04Q2213/13389
摘要： Systems and methods for capturing communication signals are provided. An exemplary method comprises the steps of: installing a first type of tapping devices to obtain 32-bit communication signals; installing a recording system that is coupled to the first type of tapping devices; receiving the 32-bit communication signals from the first type of tapping devices via the recording system; responsive to receiving the 32-bit communication signals, converting the 32-bit communication signals into an 128-bit communication format via the recording system; and recording the converted 128-bit communication signals via the recording system.
摘要翻译：提供了捕获通信信号的系统和方法。一种示例性方法包括以下步骤：安装第一类型的攻丝装置以获得32位通信信号; 安装耦合到所述第一类型的分接装置的记录系统; 经由记录系统从第一类型的分接设备接收32位通信信号; 响应于接收到32位通信信号，通过记录系统将32位通信信号转换成128位通信格式; 并通过记录系统记录经转换的128位通信信号。

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