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1. 发明授权

US09224147B2 Customer service management system 有权
标题翻译：客户服务管理系统
公开(公告)号：US09224147B2
公开(公告)日：2015-12-29
申请号：US14702722
申请日：2015-05-02
申请人： Hector Franco
发明人： Hector Franco
IPC分类号： G06Q10/00 , G06Q30/00 , G06F17/00 , G06F11/00 , G06Q10/10 , G06Q10/04 , H04M3/51
CPC分类号： G06Q30/016 , G06Q10/04 , G06Q10/1097 , H04M3/5158
摘要： The customer is given the option to access customer service through the Internet. A web site provides several convenient alternatives for scheduling a voice session with a customer service agent instead of waiting on the phone. Users are encouraged to search a Selection-Oriented-Knowledge-Base (SOKB) that helps the user's thinking process by displaying a sequence of intuitively recognizable multimedia menu selections that eventually lead to what the user has in mind and provide appropriate answers. The SOKB is based upon a Selection-On-Vertex network that provides the infrastructure to expand the level of knowledge of the SOKB by automatically capturing knowledge gained through experience. Customer service agents are seamlessly integrated into the SOKB by a NEED HELP request button that the user can click if difficulties are encountered during the search. A Help Requests Predictor enables customer service agents to respond within seconds to NEED HELP requests initiated by users.
摘要翻译：客户可以选择通过互联网访问客户服务。一个网站提供了几个方便的选择，用于安排与客户服务代理的语音会话，而不是等待电话。鼓励用户搜索面向选择的知识库（SOKB），通过显示一系列直观可识别的多媒体菜单选项来帮助用户思考过程，从而最终导致用户想到的内容并提供适当的答案。 SOKB基于一个在顶点选择网络，通过自动获取通过经验获得的知识，提供基础设施来扩展SOKB的知识水平。客户服务代理商通过NEED HELP请求按钮无缝集成到SOKB中，用户可以在搜索过程中遇到困难时单击。帮助请求预测器使客户服务代理能够在几秒钟内响应用户发起的需求帮助请求。

2. 发明授权

US08024330B1 Collaborative incident alert system for mobile devices 有权
标题翻译：移动设备协同事件警报系统
公开(公告)号：US08024330B1
公开(公告)日：2011-09-20
申请号：US11133829
申请日：2005-05-20
申请人： Hector Franco , Alexander Franco
发明人： Hector Franco , Alexander Franco
IPC分类号： G06F7/00 , G06F17/30
CPC分类号： G06F17/30 , H04W4/02
摘要： An incident alert system enables a plurality of users to participate in a collaborative process to report and be alerted of incidents such as emergencies or hazards. A user uses a networked mobile phone with geo-positioning capability to communicate with a server to report incidents and to inquire about potential incidents of interest based on the user's current geographic position. Reports of incidents are transmitted to the server accompanied by the current position of the user/mobile phone. A user's mobile phone is preferably configured to automatically submit periodic inquiries to the server based on the user's location. Upon receipt of an inquiry from a user, the system queries a database to identify reports of potential interest to the inquiring user. The system analyzes the reports to determine whether to alert the inquiring user of a potential incident of interest.
摘要翻译：事件警报系统使得多个用户能够参与协作过程来报告和警告诸如紧急情况或危险的事件。用户使用具有地理位置定位功能的联网手机与服务器通信以报告事件，并根据用户当前的地理位置查询潜在的兴趣事件。发生事件的报告会随着用户/手机的当前位置传送到服务器。优选地，用户的移动电话被配置为基于用户的位置自动向服务器提交定期的查询。在接收到用户的询问时，系统查询数据库以识别询问用户潜在的报告。系统分析报告以确定是否向查询用户发出潜在的兴趣事件。

3. 发明授权

US08015081B1 Supply-chain management system 有权
标题翻译：供应链管理系统
公开(公告)号：US08015081B1
公开(公告)日：2011-09-06
申请号：US12780760
申请日：2010-05-14
申请人： Hector Franco
发明人： Hector Franco
IPC分类号： G06Q10/00
CPC分类号： G06Q10/08 , G06Q10/087 , G06Q30/0601 , G06Q30/0641
摘要： An Internet-based computer-assisted supply-chain management system (SCMS) replaces the archaic commerce systems presently in use. It coordinates just-in-time distribution of items purchased by consumers from a plurality of merchants whereby the inventory in the distribution pipeline is reduced to inventory in transport. It uses regional distributions centers and neighborhood order aggregation facilities for an efficient transfer of items to consumers. Consumers can pick up aggregated orders at an order aggregation facility or have them delivered to a residence. The SCMS phases out conventional checkout registers in favor of web browsers with automatic transaction execution. Retailers can operate with little or no inventory. Window shops facilitate promotion of items and help consumers make selections and decisions with respect to purchases they may be contemplating. The SCMS provides real-time consumption monitoring and forecasts, significantly reduces supply-chain costs and retail prices, promotes economic growth, and minimizes undesirable cyclic economic fluctuations.
摘要翻译：基于互联网的计算机辅助供应链管理系统（SCMS）取代了目前使用的古老商业系统。它协调消费者从多个商家购买的商品的即时分配，从而将配送管道中的库存减少到运输中的库存。它使用区域分配中心和邻里秩序聚合设施来有效地将项目转移给消费者。消费者可以在订单汇总设施上接收汇总的订单，也可以将其交付给住宅。 SCMS淘汰常规的检出寄存器，有利于具有自动事务执行的Web浏览器。零售商可以运行很少或没有库存。窗口商店促进物品的推广，并帮助消费者对他们可能正在考虑的购买进行选择和决定。 SCMS提供实时消费监测和预测，显着降低供应链成本和零售价格，促进经济增长，并最大限度地减少不良的循环经济波动。

4. 发明授权

US07979301B1 Online taxonomy for constructing customer service queries 失效
标题翻译：用于构建客户服务查询的在线分类法
公开(公告)号：US07979301B1
公开(公告)日：2011-07-12
申请号：US11879138
申请日：2007-07-16
申请人： Hector Franco
发明人： Hector Franco
IPC分类号： G06Q10/00
CPC分类号： H04M3/51 , G06Q30/0202 , H04M2203/402
摘要： A heuristically developable Internet based taxonomy of data objects presented in multimedia format on web pages replaces inefficient and awkward text boxes traditionally used to submit queries to search engines. The taxonomy is supported by a selection-oriented knowledge base (SOKB) that provides on a server a navigatable network structure configured to selectively construct queries, wherein users communicate with a server via a web browser. The construction of a query is based upon knowledge captured by the SOKB as a result of a sequence of selection steps executed by the user in connection with the navigation of the network structure, whereby at each selection step a choice of classes of data objects is presented to the user. The web pages display a “THAT'S IT” button for the user to recognize the data object the user has in mind and an emergency “HELP” button for immediate assistance from a live agent.
摘要翻译：在网页上以多媒体格式呈现的数据对象的启发式可开发的基于互联网的分类法替代了传统上用于向搜索引擎提交查询的低效和尴尬的文本框。分类法由面向选择的知识库（SOKB）支持，其在服务器上提供可导航的网络结构，其被配置为选择性地构建查询，其中用户通过网络浏览器与服务器进行通信。查询结构基于由SOKB捕获的知识，这是由于用户与网络结构的导航相关的选择步骤序列的结果，由此在每个选择步骤中呈现数据对象类别的选择给用户网页会显示一个“它的”按钮，用户可以识别用户所关心的数据对象，以及一个紧急“帮助”按钮，用于即时代理的即时帮助。

5. 发明授权

US07257552B1 Consumer products distribution system 有权
标题翻译：消费品分销系统
公开(公告)号：US07257552B1
公开(公告)日：2007-08-14
申请号：US09817535
申请日：2001-03-26
申请人： Hector Franco
发明人： Hector Franco
IPC分类号： G06Q10/00
CPC分类号： G06Q10/087 , G06Q10/08 , G06Q30/0605
摘要： A real-time transaction processing Consumer Products Distribution System (PDMS) reduces distribution costs, facilitates the distribution of products to consumers and makes online shopping practical. The PDMS integrates Collaborative Inventory Sharing, Order Aggregation, Consumer Predictive Purchasing, Product Transport Support Service, Display Shops, Uniform Consumer Preference Codes, Integrated Virtual Technical Support Centers, and other convenient features. Consumers purchase products through web sites of local and remotely located retailers preferably using Predictive Purchasing. The items purchased from multiple retailers are aggregated at a consumer selected Order Aggregation Site (OAS) based upon a consumer specified schedule. The consumer can pick up the aggregated orders at the selected OAS or have the aggregated orders delivered to a residence. Commercial carriers process consumer parcels at OASs where they are combined with Aggregated Orders for pickup or delivery. Consumers are given incentive discounts to promote the use of Predictive Purchasing, which significantly improves supply chain productivity.
摘要翻译：实时交易处理消费品分销系统（PDMS）降低了分销成本，便于向消费者分发产品，使网络购物切实可行。 PDMS集成了协作库存共享，订单聚合，消费者预测采购，产品运输支持服务，展示商店，统一消费者偏好代码，集成虚拟技术支持中心以及其他便利功能。消费者通过本地和远程零售商的网站购买产品，最好使用预测采购。根据消费者指定的时间表，从多个零售商处购买的商品将汇总在消费者选择的订单汇总网站（OAS）上。消费者可以在选定的OAS上接收汇总的订单，或将汇总的订单交付到一个住所。商业运营商在OAS处理消费者包裹，并将其与汇总订单相结合，以提取或交付。给消费者提供奖励折扣，以促进使用预测采购，从而显着提高供应链生产力。

6. 发明申请

US20120009894A1 COLLABORATIVE INCIDENT ALERT SYSTEM FOR MOBILE DEVICES 审中-公开
标题翻译：用于移动设备的协同事故警报系统
公开(公告)号：US20120009894A1
公开(公告)日：2012-01-12
申请号：US13237888
申请日：2011-09-20
申请人： Hector Franco , Alexander Franco
发明人： Hector Franco , Alexander Franco
IPC分类号： H04W24/00
CPC分类号： G06F16/00 , H04W4/029
摘要： An incident alert system enables a plurality of users to participate in a collaborative process to report and be alerted of incidents such as emergencies or hazards. A user uses a networked mobile phone with geo-positioning capability to communicate with a server to report incidents and to inquire about potential incidents of interest based on the user's current geographic position. Reports of incidents are transmitted to the server accompanied by the current position of the user/mobile phone. A user's mobile phone is preferably configured to automatically submit periodic inquiries to the server based on the user's location. Upon receipt of an inquiry from a user, the system queries a database to identify reports of potential interest to the inquiring user. The system analyzes the reports to determine whether to alert the inquiring user of a potential incident of interest.
摘要翻译：事件警报系统使得多个用户能够参与协作过程来报告和警告诸如紧急情况或危险的事件。用户使用具有地理位置定位功能的联网手机与服务器通信以报告事件，并根据用户当前的地理位置查询潜在的兴趣事件。发生事件的报告会随着用户/手机的当前位置传送到服务器。优选地，用户的移动电话被配置为基于用户的位置自动向服务器提交定期的查询。在接收到用户的询问时，系统查询数据库以识别询问用户潜在的报告。系统分析报告以确定是否向查询用户发出潜在的兴趣事件。

7. 发明授权

US08001017B1 Supply-chain management system 失效
标题翻译：供应链管理系统
公开(公告)号：US08001017B1
公开(公告)日：2011-08-16
申请号：US11799436
申请日：2007-05-01
申请人： Hector Franco
发明人： Hector Franco
IPC分类号： G06Q10/00
CPC分类号： G06Q10/087 , G06Q10/08 , G06Q30/0601 , G06Q30/0641
摘要： An Internet-based computer-assisted supply-chain management system (SCMS) replaces the archaic commerce systems presently in use. It coordinates just-in-time distribution of items purchased by consumers from a plurality of merchants whereby the inventory in the distribution pipeline is reduced to inventory in transport. It uses regional distributions centers and neighborhood order aggregation facilities for an efficient transfer of items to consumers. Consumers can pick up aggregated orders at an order aggregation facility or have them delivered at a residence. The SCMS phases out conventional checkout registers in favor of web browsers with automatic transaction execution. Retailers can operate with little or no inventory. Window shops facilitate promotion of items and help consumers make selections and decisions with respect to purchases they may be contemplating. The SCMS provides real-time consumption monitoring and forecasts, significantly reduces supply-chain costs and retail prices, promotes economic growth, and minimizes undesirable cyclic economic fluctuations.
摘要翻译：基于互联网的计算机辅助供应链管理系统（SCMS）取代了目前使用的古老商业系统。它协调消费者从多个商家购买的商品的即时分配，从而将配送管道中的库存减少到运输中的库存。它使用区域分配中心和邻里秩序聚合设施来有效地将项目转移给消费者。消费者可以在订单汇总设施上接收汇总的订单，也可以在住宅处交付订单。 SCMS淘汰常规的检出寄存器，有利于具有自动事务执行的Web浏览器。零售商可以运行很少或没有库存。窗口商店促进物品的推广，并帮助消费者对他们可能正在考虑的购买进行选择和决定。 SCMS提供实时消费监测和预测，显着降低供应链成本和零售价格，促进经济增长，并最大限度地减少不良的循环经济波动。

8. 发明申请

US20150262188A1 CUSTOMER SERVICE MANAGEMENT SYSTEM 审中-公开
标题翻译：客户服务管理系统
公开(公告)号：US20150262188A1
公开(公告)日：2015-09-17
申请号：US14702722
申请日：2015-05-02
申请人： Hector Franco
发明人： Hector Franco
IPC分类号： G06Q30/00 , G06Q10/04 , H04M3/51 , G06Q10/10
CPC分类号： G06Q30/016 , G06Q10/04 , G06Q10/1097 , H04M3/5158
摘要： The customer is given the option to access customer service through the Internet. A web site provides several convenient alternatives for scheduling a voice session with a customer service agent instead of waiting on the phone. Users are encouraged to search a Selection-Oriented-Knowledge-Base (SOKB) that helps the user's thinking process by displaying a sequence of intuitively recognizable multimedia menu selections that eventually lead to what the user has in mind and provide appropriate answers. The SOKB is based upon a Selection-On-Vertex network that provides the infrastructure to expand the level of knowledge of the SOKB by automatically capturing knowledge gained through experience. Customer service agents are seamlessly integrated into the SOKB by a NEED HELP request button that the user can click if difficulties are encountered during the search. A Help Requests Predictor enables customer service agents to respond within seconds to NEED HELP requests initiated by users.
摘要翻译：客户可以选择通过互联网访问客户服务。一个网站提供了几个方便的选择，用于安排与客户服务代理的语音会话，而不是等待电话。鼓励用户搜索面向选择的知识库（SOKB），通过显示一系列直观可识别的多媒体菜单选项来帮助用户思考过程，从而最终导致用户想到的内容并提供适当的答案。 SOKB基于一个在顶点选择网络，通过自动获取通过经验获得的知识，提供基础设施来扩展SOKB的知识水平。客户服务代理商通过NEED HELP请求按钮无缝集成到SOKB中，用户可以在搜索过程中遇到困难时单击。帮助请求预测器使客户服务代理能够在几秒钟内响应用户发起的需求帮助请求。

9. 发明授权

US07725366B1 Supply-chain management system 有权
标题翻译：供应链管理系统
公开(公告)号：US07725366B1
公开(公告)日：2010-05-25
申请号：US11799168
申请日：2007-05-01
申请人： Hector Franco
发明人： Hector Franco
IPC分类号： G06F17/30
CPC分类号： G06Q10/08 , G06Q10/087 , G06Q30/0601 , G06Q30/0641
摘要： An Internet-based computer-assisted supply-chain management system (SCMS) replaces the archaic commerce systems presently in use. It coordinates just-in-time distribution of items purchased by consumers from a plurality of merchants whereby the inventory in the distribution pipeline is reduced to inventory in transport. It uses regional distributions centers and neighborhood order aggregation facilities for an efficient transfer of items to consumers. Consumers can pick up aggregated orders at an order aggregation facility or have them delivered at a residence. The SCMS phases out conventional checkout registers in favor of web browsers with automatic transaction execution. Retailers can operate with little or no inventory. Window shops facilitate promotion of items and help consumers make selections and decisions with respect to purchases they may be contemplating. The SCMS provides real-time consumption monitoring and forecasts, significantly reduces supply-chain costs and retail prices, promotes economic growth, and minimizes undesirable cyclic economic fluctuations.
摘要翻译：基于互联网的计算机辅助供应链管理系统（SCMS）取代了目前使用的古老商业系统。它协调消费者从多个商家购买的商品的即时分配，从而将配送管道中的库存减少到运输中的库存。它使用区域分配中心和邻里秩序聚合设施来有效地将项目转移给消费者。消费者可以在订单汇总设施上接收汇总的订单，也可以在住宅处交付订单。 SCMS淘汰常规的检出寄存器，有利于具有自动事务执行的Web浏览器。零售商可以运行很少或没有库存。窗口商店促进物品的推广，并帮助消费者对他们可能正在考虑的购买进行选择和决定。 SCMS提供实时消费监测和预测，显着降低供应链成本和零售价格，促进经济增长，并最大限度地减少不良的循环经济波动。

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