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1. 发明授权

US08588376B2 System for automatic TTY equipment detection and for notification of the hearing impaired 有权
标题翻译：用于自动TTY设备检测和通知听力受损的系统
公开(公告)号：US08588376B2
公开(公告)日：2013-11-19
申请号：US12710878
申请日：2010-02-23
申请人： James Lehr Kennedy , Robert William Hames, Jr. , Joseph E. Zarick , James Francis Curran , Christopher White
发明人： James Lehr Kennedy , Robert William Hames, Jr. , Joseph E. Zarick , James Francis Curran , Christopher White
IPC分类号： H04M11/00
CPC分类号： H04M11/066
摘要： The invention is directed to efficient notification of the hearing impaired during emergencies. A message initiating agency and an administrator create an outbound message for delivery and further selects a number of campaign related parameters. A telecommunications interface module is provided that is capable of detecting the presence of a connected TTY device, and a connected TTY device logging system for recording in a database the occurrences of detection of a TTY devices associated with a particular telecommunications interface, or outbound message contact. The system delivers the campaign message to one or more telecommunications interfaces, delivers a TTY compatible message or a provides notification to said administrator of the detection of a connected TTY device, and records the incidence of failures to deliver the campaign message.
摘要翻译：本发明涉及在紧急情况期间听力障碍者的有效通知。消息发起机构和管理员创建一个出站消息进行传送，并进一步选择一些与广告系列有关的参数。提供了能够检测连接的TTY设备的存在的电信接口模块，以及用于在数据库中记录与特定电信接口相关联的TTY设备的检测出现的连接的TTY设备记录系统或出站消息联系。该系统将活动消息传送到一个或多个电信接口，递送TTY兼容消息，或向所述管理员提供对所连接的TTY设备的检测的通知，并且记录故障的发生率来传送该活动消息。

2. 发明授权

US08577013B1 Automatic communications forwarding to displaced employees 有权
标题翻译：自动通信转移给流离失所的员工
公开(公告)号：US08577013B1
公开(公告)日：2013-11-05
申请号：US13346801
申请日：2012-01-10
申请人： James Lehr Kennedy
发明人： James Lehr Kennedy
IPC分类号： H04M3/42 , H04M7/00 , H04M3/00 , H04M5/00
CPC分类号： A61K31/235 , C12N5/0653 , C12N2500/76
摘要： A system comprises a connection accessible to one or more incoming nodes, a call transfer interface for connecting the connection with the incoming nodes to a call transfer module capable of communicating with the incoming nodes, a distributed network of two or more provider nodes interfacing with the call transfer module through a router, the router connected to the call transfer module and provider nodes connected to the distributed network, said provider nodes connected to the incoming nodes through the router connected to the call transfer module connected to the call transfer interface and routed by the router in accordance with a provider node priority.
摘要翻译：一个系统包括一个或多个传入节点可访问的连接，一个用于将与进入节点的连接连接到能够与入站节点进行通信的呼叫转移模块的呼叫转移接口，两个或多个提供商节点的分布式网络通过路由器的呼叫转移模块，连接到呼叫转移模块的路由器和连接到分布式网络的提供商节点，所述提供商节点通过连接到呼叫转移模块的路由器连接到进入节点，连接到呼叫转移接口并路由路由器按照提供者的节点优先级。

3. 发明申请

US20120260194A1 USER CONFIGURABLE UNIVERSAL INTERFACE FOR MANAGING UTILITY SERVICES 审中-公开
标题翻译：用户可配置的用于管理实用服务的通用接口
公开(公告)号：US20120260194A1
公开(公告)日：2012-10-11
申请号：US13301246
申请日：2011-11-21
申请人： James Lehr Kennedy , Christopher Thomas Westhoff
发明人： James Lehr Kennedy , Christopher Thomas Westhoff
IPC分类号： G06F3/048 , G06F15/16
CPC分类号： G06Q30/04 , G06Q20/08 , G06Q20/085 , G06Q20/145 , G07F15/00 , G07F15/10
摘要： Managing utility services comprises a user interface that is linked to user configurable utility accounts, said interface further comprising a linking application for entering utility account information for linked utility accounts; account management features accessible from the user interface further comprising a bill payment utility, an account information system, a utility directory database, a service control system, and an informational system; an interface screen providing a link for displaying account information, menu options for configuring utility usage, a settings menu for configuring the interface of the system, and a messaging system providing messages associated with utility services; and a module for managing emergency notifications and consumer messages that provides for reporting of utility interruption, dangers situations, and informational content for managing the effects of utility interruption.
摘要翻译：管理实用程序服务包括与用户可配置的实用程序帐户相关联的用户界面，所述界面还包括用于输入用于链接的实用程序帐户的实用程序帐户信息的链接应用程序; 帐户管理功能可从用户界面访问，还包括帐单支付实用程序，帐户信息系统，实用程序目录数据库，服务控制系统和信息系统; 提供用于显示帐户信息的链接的接口屏幕，用于配置实用程序使用的菜单选项，用于配置系统接口的设置菜单以及提供与实用服务相关联的消息的消息收发系统; 以及用于管理紧急通知和消费者消息的模块，用于报告公用事业中断，危险情况和用于管理公用事业中断影响的信息内容。

4. 发明申请

US20110206189A1 System for Automatic TTY Equipment Detection and for Notification of the Hearing Impaired 有权
标题翻译：用于自动TTY设备检测和听力障碍通知的系统
公开(公告)号：US20110206189A1
公开(公告)日：2011-08-25
申请号：US12710878
申请日：2010-02-23
申请人： James Lehr Kennedy , Robert William Hames, JR. , Joseph E. Zarick , James Francis Curran , Christopher White
发明人： James Lehr Kennedy , Robert William Hames, JR. , Joseph E. Zarick , James Francis Curran , Christopher White
IPC分类号： H04M11/00
CPC分类号： H04M11/066
摘要： The invention is directed to efficient notification of the hearing impaired during emergencies. A message initiating agency and an administrator create an outbound message for delivery and further selects a number of campaign related parameters. A telecommunications interface module is provided that is capable of detecting the presence of a connected TTY device, and a connected TTY device logging system for recording in a database the occurrences of detection of a TTY devices associated with a particular telecommunications interface, or outbound message contact. The system delivers the campaign message to one or more telecommunications interfaces, delivers a TTY compatible message or a provides notification to said administrator of the detection of a connected TTY device, and records the incidence of failures to deliver the campaign message.
摘要翻译：本发明涉及在紧急情况期间听力障碍者的有效通知。消息发起机构和管理员创建一个出站消息进行传送，并进一步选择一些与广告系列有关的参数。提供了能够检测连接的TTY设备的存在的电信接口模块，以及用于在数据库中记录与特定电信接口相关联的TTY设备的检测出现的连接的TTY设备记录系统或出站消息联系。该系统将活动消息传送到一个或多个电信接口，递送TTY兼容消息，或向所述管理员提供对所连接的TTY设备的检测的通知，并且记录故障的发生率来传送该活动消息。

5. 发明授权

US08755512B2 Mutual assistance routing system for improved utilization of customer service resources 有权
标题翻译：互助路由系统，提高客户服务资源利用率
公开(公告)号：US08755512B2
公开(公告)日：2014-06-17
申请号：US12490716
申请日：2009-06-24
申请人： James Lehr Kennedy , Julia Lynn McDevitt , Adam Thomas Bangston , James Francis Curran , Varun Reddy Gade , Demond LeWayne Smith , Dongyun Wang
发明人： James Lehr Kennedy , Julia Lynn McDevitt , Adam Thomas Bangston , James Francis Curran , Varun Reddy Gade , Demond LeWayne Smith , Dongyun Wang
IPC分类号： H04M3/00
CPC分类号： H04M3/5237 , G06Q10/00 , H04M3/42144 , H04M3/4931 , H04M3/5116 , H04M3/5133 , H04M3/5166 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5232
摘要： The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.
摘要翻译：所公开的发明是提供用于客户服务的资源的相互共享的新系统和方法。该系统利用电信交换设备将进入的客户联系人路由到一个或多个客户服务代理池。该系统提供通用客户服务界面，允许客户服务代理人协助其他相关公司的客户。用于共享客户服务资源的自动化系统包括与客户服务代理的请求用户，客户服务代理的响应提供者，包含客户信息的数据库通信的互助路由系统，从而允许联系请求用户的客户由共享代理服务。

6. 发明申请

US20100002865A1 Mutual Assistance Routing System for Improved Utilization of Customer Service Resources 有权
标题翻译：相互协调路由系统，改善客户服务资源的利用
公开(公告)号：US20100002865A1
公开(公告)日：2010-01-07
申请号：US12490716
申请日：2009-06-24
申请人： James Lehr Kennedy , Julia Lynn McDevitt , Adam Thomas Bangston , James Francis Curran , Varun Reddy Gade , Demondd LeWayne Smith , Dongyun Wang
发明人： James Lehr Kennedy , Julia Lynn McDevitt , Adam Thomas Bangston , James Francis Curran , Varun Reddy Gade , Demondd LeWayne Smith , Dongyun Wang
IPC分类号： H04M3/00
CPC分类号： H04M3/5237 , G06Q10/00 , H04M3/42144 , H04M3/4931 , H04M3/5116 , H04M3/5133 , H04M3/5166 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5232
摘要： The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.
摘要翻译：所公开的发明是提供用于客户服务的资源的相互共享的新系统和方法。该系统利用电信交换设备将进入的客户联系人路由到一个或多个客户服务代理池。该系统提供通用客户服务界面，允许客户服务代理人协助其他相关公司的客户。用于共享客户服务资源的自动化系统包括与客户服务代理的请求用户，客户服务代理的响应提供者，包含客户信息的数据库通信的互助路由系统，从而允许联系请求用户的客户由共享代理服务。

7. 发明授权

US09107135B1 Universal communications system for initiating directed telecommunications campaign 有权
标题翻译：用于启动定向电信运动的通用通信系统
公开(公告)号：US09107135B1
公开(公告)日：2015-08-11
申请号：US13034445
申请日：2011-02-24
申请人： James Lehr Kennedy
发明人： James Lehr Kennedy
IPC分类号： H04W16/22 , H04W36/30
CPC分类号： H04W36/30 , H04W4/06 , H04W4/90 , H04W16/22 , H04W76/40 , H04W76/50
摘要： The invention disclosed is a new system and method for directing the initiation of a notification campaign directed to a telecommunications system, wherein a variety of different campaigns are initiated through a universal interface offering access to a variety of telecommunications systems. With the advent of automated telephonic message delivery, certain public safety agencies, such as police departments and fire departments, seek to deliver mass messages to citizenry at risk during emergency situations.
摘要翻译：所公开的发明是用于指导针对电信系统的通知活动的启动的新系统和方法，其中通过提供对各种电信系统的接入的通用接口发起各种不同的活动。随着自动电话信息传递的出现，某些公共安全机构，如警察部门和消防部门，在紧急情况下，向面临风险的公民提供大量信息。

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