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    • 8. 发明授权
    • System and method for selective form configuration
    • 用于选择性表单配置的系统和方法
    • US07805669B2
    • 2010-09-28
    • US11643780
    • 2006-12-22
    • Juergen SattlerOlaf MeinckeJoachim Gaffga
    • Juergen SattlerOlaf MeinckeJoachim Gaffga
    • G06F17/00
    • G06F17/243
    • A system and method for selective form configuration. According to an embodiment of the invention, an engine retrieves a form template from a data store, the form template specifying a plurality of form elements, parses the form template to identify one or more configurable form elements from the plurality of form elements, presents to a user via a user interface one or more selectable options specifying configuration settings to govern modifications of the one or more identified configurable form elements, receives from the user interface a selection of the one or more options provided by the user, generates a descriptor identifying the selected options provided by the user, and associates the descriptor with the form template.
    • 用于选择性表单配置的系统和方法。 根据本发明的实施例,引擎从数据存储器检索表单模板,指定多个表单元素的表单模板,解析表单模板以从多个表单元素识别一个或多个可配置的表单元素,呈现给 经由用户界面的用户指定配置设置以管理所述一个或多个所识别的可配置表单元素的修改的一个或多个可选择选项,从所述用户界面接收由所述用户提供的所述一个或多个选项的选择,生成描述符, 用户提供的选定选项,并将描述符与表单模板相关联。
    • 9. 发明授权
    • Wizard for answering support inquiries
    • 向导回答支持查询
    • US07475815B2
    • 2009-01-13
    • US11128375
    • 2005-05-13
    • Juergen SattlerJoachim Gaffga
    • Juergen SattlerJoachim Gaffga
    • G06K17/00
    • G06F17/30867
    • A customer support wizard that compares customer data with attributes of support notes to identify which notes are relevant, and to systematically shrink the number of candidate notes by asking the customer questions. Questions are selected based on an analysis of the attributes of the remaining candidate notes. If no note is found, the customer's data is sent to a development team so that a new solution can be prepared and sent back to the customer. If a customer selects a note that is not an exact match, an assumption can be made that the note will solve the customer's problem after a threshold amount of time has transpired without further customer activity. After the threshold has expired, the customer's data and the note may automatically be sent to a development team for further study.
    • 客户支持向导,将客户数据与支持说明的属性进行比较,以确定哪些笔记相关,并通过询问客户的问题来系统地缩小候选笔记的数量。 根据剩余候选票据属性的分析来选择问题。 如果没有找到记录,客户的数据将发送给开发团队,以便可以准备新的解决方案并将其发送回客户。 如果客户选择不完全匹配的票据,则可以假定在没有进一步的客户活动的情况下,在发生临时数量的时间后,该票据可以解决客户的问题。 阈值过期后,客户的数据和备注可能会自动发送给开发团队进行进一步研究。
    • 10. 发明申请
    • System and method for selective form configuration
    • 用于选择性表单配置的系统和方法
    • US20080155391A1
    • 2008-06-26
    • US11643780
    • 2006-12-22
    • Juergen SattlerOlaf MeinckeJoachim Gaffga
    • Juergen SattlerOlaf MeinckeJoachim Gaffga
    • G06F17/00
    • G06F17/243
    • A system and method for selective form configuration. According to an embodiment of the invention, an engine retrieves a form template from a data store, the form template specifying a plurality of form elements, parses the form template to identify one or more configurable form elements from the plurality of form elements, presents to a user via a user interface one or more selectable options specifying configuration settings to govern modifications of the one or more identified configurable form elements, receives from the user interface a selection of the one or more options provided by the user, generates a descriptor identifying the selected options provided by the user, and associates the descriptor with the form template.
    • 用于选择性表单配置的系统和方法。 根据本发明的实施例,引擎从数据存储器检索表单模板,指定多个表单元素的表单模板,解析表单模板以从多个表单元素识别一个或多个可配置的表单元素,呈现给 用户经由用户界面指定配置设置以管理所述一个或多个所识别的可配置表单元素的修改的一个或多个可选择选项,从所述用户界面接收由所述用户提供的所述一个或多个选项的选择,生成描述符, 用户提供的选定选项,并将描述符与表单模板相关联。