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1. 发明申请

US20070162485A1 Generating contextual support requests 有权
标题翻译：生成上下文支持请求
公开(公告)号：US20070162485A1
公开(公告)日：2007-07-12
申请号：US11322797
申请日：2005-12-30
申请人： Tilmann Haeberle , Lilia Kotchanovskaia , Zoltan Nagy , Berthold Wocher , Juergen Subat
发明人： Tilmann Haeberle , Lilia Kotchanovskaia , Zoltan Nagy , Berthold Wocher , Juergen Subat
IPC分类号： G06F7/00
CPC分类号： G06Q10/10
摘要： User-generated input may be received to initiate a generation of a message associated with an incident of a computing system having a multi-layer architecture that requires support. Thereafter, context data associated with one or more operational parameters may be collected from each of at least two of the layers of the computing system. A message may then be generated on at least a portion of the user-generated input and at least a portion of the collected context data. Related apparatuses, methods, computer program products, and computer systems are also described.
摘要翻译：可以接收用户生成的输入以发起与具有需要支持的多层架构的计算系统的事件相关联的消息的生成。此后，可以从计算系统的至少两个层中的每一层收集与一个或多个操作参数相关联的上下文数据。然后可以在用户生成的输入的至少一部分和所收集的上下文数据的至少一部分上生成消息。还描述了相关装置，方法，计算机程序产品和计算机系统。

2. 发明申请

US20080126110A1 Integrated software support for a distributed business application with seamless backend communications 有权
标题翻译：集成软件支持具有无缝后端通信的分布式业务应用程序
公开(公告)号：US20080126110A1
公开(公告)日：2008-05-29
申请号：US11604457
申请日：2006-11-27
申请人： Tilmann Haeberle , Lilia Kotchanovskaia , Thomas Schneider , Uta Prigge , Alexander Gerber , Sebastian Pulkowski , Jan Jansen , Dorothea Hoefler , Herbert Stegmueller , Karolin Laicher
发明人： Tilmann Haeberle , Lilia Kotchanovskaia , Thomas Schneider , Uta Prigge , Alexander Gerber , Sebastian Pulkowski , Jan Jansen , Dorothea Hoefler , Herbert Stegmueller , Karolin Laicher
IPC分类号： G06Q99/00 , G06F11/07
CPC分类号： G06F9/542 , G06F11/2257
摘要： The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.
摘要翻译：本公开提供用于支持分布式业务应用的集成软件，包括在媒体上体现的计算机可读指令。集成支持软件可以自动监控分布式业务应用程序的潜在事件。它还有助于基于自动监控的分布式业务应用程序和远程支持模块之间的连续数据交换，以及与分布式业务应用程序中的多个服务相关联的协议中的通信以及针对这些服务的多个事件。在识别潜在事件后，该软件在分布式业务应用程序中提供集成事件管理，并为分布式业务应用程序提供一个或多个已识别事件的软件维护管理。

3. 发明授权

US08527542B2 Generating contextual support requests 有权
标题翻译：生成上下文支持请求
公开(公告)号：US08527542B2
公开(公告)日：2013-09-03
申请号：US11322797
申请日：2005-12-30
申请人： Tilmann Haeberle , Lilia Kotchanovskaia , Zoltan Nagy , Berthold Wocher , Juergen Subat
发明人： Tilmann Haeberle , Lilia Kotchanovskaia , Zoltan Nagy , Berthold Wocher , Juergen Subat
IPC分类号： G06F17/30 , G06F7/00
CPC分类号： G06Q10/10
摘要： User-generated input may be received to initiate a generation of a message associated with an incident of a computing system having a multi-layer architecture that requires support. Thereafter, context data associated with one or more operational parameters may be collected from each of at least two of the layers of the computing system. A message may then be generated on at least a portion of the user-generated input and at least a portion of the collected context data. Related apparatuses, methods, computer program products, and computer systems are also described.
摘要翻译：可以接收用户生成的输入以发起与具有需要支持的多层架构的计算系统的事件相关联的消息的生成。此后，可以从计算系统的至少两个层中的每一层收集与一个或多个操作参数相关联的上下文数据。然后可以在用户生成的输入的至少一部分和所收集的上下文数据的至少一部分上生成消息。还描述了相关装置，方法，计算机程序产品和计算机系统。

4. 发明申请

US20070164849A1 Enterprise software with contextual support 审中-公开
标题翻译：具有上下文支持的企业软件
公开(公告)号：US20070164849A1
公开(公告)日：2007-07-19
申请号：US11322623
申请日：2005-12-30
申请人： Tilmann Haeberle , Lilia Kotchanovskaia , Juergen Subat , Berthold Wocher , Thomas Schneider , Michael Kloeffer , Feng Jin , Sebastian Pulkowski
发明人： Tilmann Haeberle , Lilia Kotchanovskaia , Juergen Subat , Berthold Wocher , Thomas Schneider , Michael Kloeffer , Feng Jin , Sebastian Pulkowski
IPC分类号： G08B5/22 , H04Q1/30
CPC分类号： G06Q10/06
摘要： An incident message, including user-generated input data and collected context data both characterizing a state of a computing system may be received. Thereafter, the incident message may be assigned and routed to a key user based on the context data. The key user may then initiate an implementation of a solution to the incident message causing a solution message to be routed to the end user to notifying the end user of a solution to the incident message. Related apparatuses, methods, computer program products, and computer systems are also described.
摘要翻译：可以接收包括表征计算系统的状态的用户生成的输入数据和收集的上下文数据的事件消息。此后，可以基于上下文数据将事件消息分配并路由到密钥用户。然后，关键用户可以启动对事件消息的解决方案的实现，导致解决方案消息被路由到最终用户以通知最终用户对事件消息的解决方案。还描述了相关装置，方法，计算机程序产品和计算机系统。

5. 发明授权

US08112747B2 Integrated software support for a distributed business application with seamless backend communications 有权
标题翻译：集成软件支持具有无缝后端通信的分布式业务应用程序
公开(公告)号：US08112747B2
公开(公告)日：2012-02-07
申请号：US11604457
申请日：2006-11-27
申请人： Tilmann Haeberle , Lilia Kotchanovskaia , Thomas Schneider , Uta Prigge , Alexander Gerber , Sebastian Pulkowski , Jan Jansen , Dorothea Hoefler , Herbert Stegmueller , Karolin Laicher
发明人： Tilmann Haeberle , Lilia Kotchanovskaia , Thomas Schneider , Uta Prigge , Alexander Gerber , Sebastian Pulkowski , Jan Jansen , Dorothea Hoefler , Herbert Stegmueller , Karolin Laicher
IPC分类号： G06F9/44 , G06F9/445 , G06F15/173
CPC分类号： G06F9/542 , G06F11/2257
摘要： The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.
摘要翻译：本公开提供用于支持分布式业务应用的集成软件，包括在媒体上体现的计算机可读指令。集成支持软件可以自动监控分布式业务应用程序的潜在事件。它还有助于基于自动监控的分布式业务应用程序和远程支持模块之间的连续数据交换，以及与分布式业务应用程序中的多个服务相关联的协议中的通信以及针对这些服务的多个事件。在识别潜在事件后，该软件在分布式业务应用程序中提供集成事件管理，并为分布式业务应用程序提供一个或多个已识别事件的软件维护管理。

6. 发明申请

US20060116981A1 Method and system for automated data collection and analysis of a computer system 审中-公开
标题翻译：计算机系统自动数据收集和分析的方法和系统
公开(公告)号：US20060116981A1
公开(公告)日：2006-06-01
申请号：US11095517
申请日：2005-04-01
申请人： Stefan Krimmel , Lilia Kotchanovskaia , Klaus Dickgiesser , Frank Imbierwitz , Michael Vollmer
发明人： Stefan Krimmel , Lilia Kotchanovskaia , Klaus Dickgiesser , Frank Imbierwitz , Michael Vollmer
IPC分类号： G06F17/30
CPC分类号： G06F11/3476 , G06F11/3495
摘要： Embodiments of the present invention relate to a method and system for automatically collecting data relating to a computer system and automatically analyzing the collected data. The data collected may be historical data, collected over an extended period of time such as a day, week or month. The data may be collected locally, and then automatically sent via a network to a remote site, where the analysis of the data is automatically performed by a support provider. A report based on the analysis may be automatically generated and stored electronically at a site accessible, via the network, to an interested party, such as a system user and/or intermediate support provider. The report may include recommendations for modifications to hardware and/or software of the computer system, based on the analysis. The report may enable a system user to prevent rather than react to problems, and to maintain a more efficient computer system.
摘要翻译：本发明的实施例涉及一种用于自动收集与计算机系统相关的数据并自动分析所收集的数据的方法和系统。所收集的数据可以是历史数据，这些数据是在一段时间内收集的，例如一天，一周或一个月。数据可以在本地收集，然后通过网络自动发送到远程站点，其中数据的分析由支持提供商自动执行。基于分析的报告可以自动生成并以电子方式存储在可通过网络访问的站点上，诸如系统用户和/或中间支持提供商等感兴趣方。基于分析，该报告可能包括对计算机系统的硬件和/或软件进行修改的建议。该报告可能使系统用户能够防止而不是对问题做出反应，并维持更有效的计算机系统。

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