专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明申请

US20110048036A1 Apparatus and method for individual to maintenance air conditioning unit 审中-公开
标题翻译：个人维修空调机组和方法
公开(公告)号：US20110048036A1
公开(公告)日：2011-03-03
申请号：US12925720
申请日：2010-10-28
申请人： Lynn R. Smith
发明人： Lynn R. Smith
IPC分类号： F25B45/00
CPC分类号： F24F1/10 , F24F1/04 , F24F13/20 , F24F2013/202 , F24F2221/12
摘要： An air conditioning maintenancing system employs a lifting unit which does not in operation require a specialized support structure that must be used and transported with the lifting unit. Instead the lifting unit is designed for utilization with commonly existing construction equipment that can, after being utilized with the lifting unit, be used at separate locations to carry out different tasks.
摘要翻译：空调维护系统采用不操作的提升单元，需要使用提升单元必须使用和运输的专门的支撑结构。替代地，提升单元被设计为与通常存在的施工设备一起使用，其可以在与提升单元一起使用之后在不同的位置处用于执行不同的任务。

2. 发明授权

US08175254B2 Prediction of threshold exceptions based on real time operating information 有权
标题翻译：基于实时操作信息预测阈值异常
公开(公告)号：US08175254B2
公开(公告)日：2012-05-08
申请号：US12429032
申请日：2009-04-23
申请人： Hongguang Li , Henry R. Paddock , Lynn R. Smith , Katherine R. Sobus
发明人： Hongguang Li , Henry R. Paddock , Lynn R. Smith , Katherine R. Sobus
IPC分类号： H04M3/00
CPC分类号： G06Q10/06 , H04L41/147 , H04L41/5009 , H04L41/5025 , H04L43/16
摘要： A contact center includes a real time threshold prediction module that determines that a selected performance measure will, during a future time interval, likely cross a selected threshold and, in response, performs at least one of the following operations: (i) determines, for the likely crossing of the selected threshold, a consequence in a selected service level agreement and determines a set of corrective actions to reduce a likelihood that the selected performance measure will cross the selected threshold.
摘要翻译：联络中心包括实时阈值预测模块，其确定所选择的绩效测量将在未来的时间间隔期间可能跨越所选择的阈值，并作为响应执行以下操作中的至少一个：（i）为所选择的阈值的可能交叉，所选择的服务级别协议中的结果，并且确定一组校正动作以减少所选择的性能测量将跨越所选择的阈值的可能性。

3. 发明申请

US20100274637A1 PREDICTION OF THRESHOLD EXCEPTIONS BASED ON REAL TIME OPERATING INFORMATION 有权
标题翻译：基于实时操作信息预测阈值例外
公开(公告)号：US20100274637A1
公开(公告)日：2010-10-28
申请号：US12429032
申请日：2009-04-23
申请人： Hongguang Li , Henry R. Paddock , Lynn R. Smith , Katherine A. Sobus
发明人： Hongguang Li , Henry R. Paddock , Lynn R. Smith , Katherine A. Sobus
IPC分类号： G06Q10/00 , G06Q50/00 , G06N5/02
CPC分类号： G06Q10/06 , H04L41/147 , H04L41/5009 , H04L41/5025 , H04L43/16
摘要： A contact center includes a real time threshold prediction module that determines that a selected performance measure will, during a future time interval, likely cross a selected threshold and, in response, performs at least one of the following operations: (i) determines, for the likely crossing of the selected threshold, a consequence in a selected service level agreement and determines a set of corrective actions to reduce a likelihood that the selected performance measure will cross the selected threshold.
摘要翻译：联络中心包括实时阈值预测模块，其确定所选择的绩效测量将在未来的时间间隔期间可能跨越所选择的阈值，并作为响应执行以下操作中的至少一个：（i）为所选择的阈值的可能交叉，所选择的服务级别协议中的结果，并且确定一组校正动作以减少所选择的性能测量将跨越所选择的阈值的可能性。

4. 发明授权

US5576496A Method and means for testing CV driveaxles 失效
标题翻译：测试CV驱动器的方法和方法
公开(公告)号：US5576496A
公开(公告)日：1996-11-19
申请号：US540547
申请日：1995-10-06
申请人： Sean M. Carlini , Lynn R. Smith , Arthur J. Zangerle , Douglas Vandenberg
发明人： Sean M. Carlini , Lynn R. Smith , Arthur J. Zangerle , Douglas Vandenberg
IPC分类号： G01M13/02 , G01M1/16
CPC分类号： G01M13/028 , G01M13/025
摘要： A test unit is provided for operatively testing CV driveaxles. The test unit has a drive spindle connected to a motor, and a pivotable brake spindle connected to a brake. An axle under test is connected with spindle adaptors to the drive and brake spindles. During a test, the axle under test is rotated by the motor, the brake is engaged to load the axle, and the brake spindle is pivoted to flex at least the outboard CV joints. The test unit is easily adaptable for testing different axles by using spindle adaptors. An accelerometer on the bearing block of the brake spindle detects vibration generated by the axle under test.
摘要翻译：提供了一个测试单元，用于可操作地测试CV驱动桥。测试单元具有连接到电动机的驱动主轴和连接到制动器的可枢转的制动主轴。被测轴与主轴适配器连接到驱动和制动主轴。在测试期间，被测轴被电机旋转，制动器接合以加载轴，并且制动主轴枢转以至少弯曲外侧的CV接头。测试单元很容易适用于通过使用主轴适配器测试不同的轴。制动主轴轴承座上的一个加速度计可以检测被测轴产生的振动。

5. 发明授权

US4657259A Coon hunters night hunt game 失效
标题翻译：浣熊猎人夜狩游戏
公开(公告)号：US4657259A
公开(公告)日：1987-04-14
申请号：US780188
申请日：1985-09-26
申请人： Lynn R. Smith , George Spector
发明人： Lynn R. Smith , George Spector
IPC分类号： A63F3/00
CPC分类号： A63F3/00145 , A63F3/00006
摘要： A coon hunters night hunt game that simulates an outdoor racoon hunt is provided and consists of a game board in which at the end of the game the first player to accumulate 1,000 points and have ownership of three dogs win. In a modified form each hound dog playing piece has a built in stop mechanism and rides in a track on the game board so that it will stop on each space playing position.
摘要翻译：提供模拟户外狩猎猎人的浣熊猎人游戏，包括一个游戏板，游戏结束时，第一名玩家累积1,000分，拥有三只狗的所有权。在修改后的形式中，每只猎狗玩具具有内置的停止机构，并且在游戏板上的轨道上骑行，使得其将在每个空间播放位置停止。

6. 发明授权

US08731182B2 Data store for assessing accuracy of call center agent service time estimates 有权
标题翻译：数据存储用于评估呼叫中心代理服务时间估计的准确性
公开(公告)号：US08731182B2
公开(公告)日：2014-05-20
申请号：US12544666
申请日：2009-08-20
申请人： Robin H. Foster , Hongguang Li , Lynn R. Smith , Katherine A. Sobus
发明人： Robin H. Foster , Hongguang Li , Lynn R. Smith , Katherine A. Sobus
IPC分类号： H04M3/00
CPC分类号： H04M3/51
摘要： A data store (e.g., a relational database, an object-oriented database, an unstructured file system, an in-memory data structure, etc.) and associated methods are disclosed for predicting the accuracy of agent responses in a call center. In accordance with the illustrative embodiment, agents in a call center are prompted at different times during their workday for estimates of how much longer they will be servicing their current call, and the estimates are stored in the data store along with the actual times required for completion of the call. Statistics for each agent's prediction accuracy are computed and stored in the data store along with the raw data, and can then be used to assess the accuracy of subsequent agent responses to queries.
摘要翻译：公开了数据存储（例如，关系数据库，面向对象数据库，非结构化文件系统，存储器内数据结构等）和相关方法，用于预测呼叫中心中的代理响应的准确性。根据说明性实施例，呼叫中心中的代理在其工作日期间的不同时间被提示，以估计他们将为其当前呼叫服务多长时间，并且将估计与所需的实际时间一起存储在数据存储中完成通话。计算每个代理的预测精度的统计数据并将其与原始数据一起存储在数据存储中，然后可用于评估后续代理对查询的响应的准确性。

7. 发明申请

US20100322408A1 Data Store for Assessing Accuracy of Call Center Agent Service Time Estimates 有权
标题翻译：用于评估呼叫中心代理服务时间估计精度的数据存储
公开(公告)号：US20100322408A1
公开(公告)日：2010-12-23
申请号：US12544666
申请日：2009-08-20
申请人： Robin H. Foster , Hongguang Li , Lynn R. Smith , Katherine A. Sobus
发明人： Robin H. Foster , Hongguang Li , Lynn R. Smith , Katherine A. Sobus
IPC分类号： H04M3/00
CPC分类号： H04M3/51
摘要： A data store (e.g., a relational database, an object-oriented database, an unstructured file system, an in-memory data structure, etc.) and associated methods are disclosed for predicting the accuracy of agent responses in a call center. In accordance with the illustrative embodiment, agents in a call center are prompted at different times during their workday for estimates of how much longer they will be servicing their current call, and the estimates are stored in the data store along with the actual times required for completion of the call. Statistics for each agent's prediction accuracy are computed and stored in the data store along with the raw data, and can then be used to assess the accuracy of subsequent agent responses to queries.
摘要翻译：公开了数据存储（例如，关系数据库，面向对象数据库，非结构化文件系统，存储器内数据结构等）和相关方法，用于预测呼叫中心中的代理响应的准确性。根据说明性实施例，呼叫中心中的代理在其工作日期间的不同时间被提示，以估计他们将为其当前呼叫服务多长时间，并且将估计与所需的实际时间一起存储在数据存储中完成通话。计算每个代理的预测精度的统计数据并将其与原始数据一起存储在数据存储中，然后可用于评估后续代理对查询的响应的准确性。

8. 发明授权

US08565412B2 Servicing calls in call centers based on estimated call value 有权
标题翻译：根据估计的呼叫价值在呼叫中心服务呼叫
公开(公告)号：US08565412B2
公开(公告)日：2013-10-22
申请号：US12490238
申请日：2009-06-23
申请人： Robin H. Foster , Hongguang Li , Lynn R. Smith , Katherine A. Sobus
发明人： Robin H. Foster , Hongguang Li , Lynn R. Smith , Katherine A. Sobus
IPC分类号： H04M3/00
CPC分类号： H04M3/523 , H04M3/5235 , H04M2201/12 , H04M2201/18 , H04M2203/408 , H04M2242/06
摘要： Methods for enabling call center agents to adapt their servicing of incoming calls based on the estimated value of the calls are disclosed. In accordance with the first illustrative embodiment, when there is a “high-value” call waiting in the queue while one or more agents are currently servicing lower-value calls, an agent who is servicing a lower-value call is informed that there is a higher-value call waiting in the queue, and is prompted to provide an estimate of how much longer he or she will be servicing his or her current call. The call center system selects which agent the high-value call will be routed to based on: (i) the agents' responses to the prompts, and (ii) for each of the responding agents, a measure of how closely prior responses from the agent compared to the actual amount of time taken by the agent to complete servicing the call.
摘要翻译：公开了使呼叫中心代理能够根据呼叫的估计值适应来电呼叫的方法。根据第一说明性实施例，当一个或多个代理当前正在服务较低价值呼叫的队列中存在“高价值”呼叫等待时，正在服务于较低价值呼叫的代理被通知存在在队列中等待更高价值的呼叫，并被提示提供他或她将为其当前呼叫服务多久的估计。呼叫中心系统根据以下原因选择高价值呼叫将被路由的代理：（i）代理人对提示的响应，以及（ii）对于每个响应代理，对于代理与代理完成维修通话所需的实际时间相比。

9. 发明申请

US20100322406A1 Servicing Calls in Call Centers Based On Estimated Call Value 有权
标题翻译：根据预计呼叫价值在呼叫中心维修呼叫
公开(公告)号：US20100322406A1
公开(公告)日：2010-12-23
申请号：US12490238
申请日：2009-06-23
申请人： Robin H. Foster , Hongguang Li , Lynn R. Smith , Katherine A. Sobus
发明人： Robin H. Foster , Hongguang Li , Lynn R. Smith , Katherine A. Sobus
IPC分类号： H04M3/00
CPC分类号： H04M3/523 , H04M3/5235 , H04M2201/12 , H04M2201/18 , H04M2203/408 , H04M2242/06
摘要： Methods for enabling call center agents to adapt their servicing of incoming calls based on the estimated value of the calls are disclosed. In accordance with the first illustrative embodiment, when there is a “high-value” call waiting in the queue while one or more agents are currently servicing lower-value calls, an agent who is servicing a lower-value call is informed that there is a higher-value call waiting in the queue, and is prompted to provide an estimate of how much longer he or she will be servicing his or her current call. The call center system selects which agent the high-value call will be routed to based on: (i) the agents' responses to the prompts, and (ii) for each of the responding agents, a measure of how closely prior responses from the agent compared to the actual amount of time taken by the agent to complete servicing the call.
摘要翻译：公开了使呼叫中心代理能够根据呼叫的估计值适应来电呼叫的方法。根据第一说明性实施例，当一个或多个代理当前正在服务较低价值呼叫的队列中存在“高价值”呼叫等待时，正在服务于较低价值呼叫的代理被通知存在在队列中等待更高价值的呼叫，并被提示提供他或她将为其当前呼叫服务多久的估计。呼叫中心系统基于以下方式选择高价值呼叫将被路由的代理：（i）代理人对提示的响应，以及（ii）对于每个响应代理，对于来自代理与代理完成维修通话所需的实际时间相比。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式