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1. 发明授权

US08848879B1 Customizable notification based on recent communication history 有权
标题翻译：根据最近的通信历史可定制通知
公开(公告)号：US08848879B1
公开(公告)日：2014-09-30
申请号：US11743752
申请日：2007-05-03
申请人： Marc Coughlan , Ralph Warta , Peter D. Runcie , Ciaran Gannon , Alexander Forbes
发明人： Marc Coughlan , Ralph Warta , Peter D. Runcie , Ciaran Gannon , Alexander Forbes
IPC分类号： H04M1/64 , H04B1/38
CPC分类号： H04M1/57 , H04M3/02 , H04M3/42051 , H04M2203/551 , H04M2250/60
摘要： The present invention provides a feature for phones and other communication devices. More particularly, the feature allows a user to customize the notification for an incoming call or contact. The customization may be based on the user's recent communication history with the user currently calling. This allows the user receiving the call to determine its possible importance prior to answering the call or even identifying the caller.
摘要翻译：本发明提供了一种用于电话和其他通信设备的特征。更具体地，该特征允许用户定制用于呼入或联系的通知。定制可以基于用户当前呼叫的用户最近的通信历史。这允许用户在应答呼叫之前接收呼叫以确定其可能的重要性，或甚至识别呼叫者。

2. 发明授权

US08130935B1 Routing of calls based on agents emotional state 有权
标题翻译：基于代理情绪状态的呼叫路由
公开(公告)号：US08130935B1
公开(公告)日：2012-03-06
申请号：US11857218
申请日：2007-09-18
申请人： Marc Coughlan , Alexander Forbes , Ciarron Gannon , Peter D. Runcie , Ralph Warta
发明人： Marc Coughlan , Alexander Forbes , Ciarron Gannon , Peter D. Runcie , Ralph Warta
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5232
摘要： An agent's emotional state is used to assist with determining how to route an incoming communication. The factoring in of emotional state can be combined with other performance metrics that can include, for example, any suitable metric for expressing or describing agent performance or agent skill level. For example, the metrics can include revenue generated, revenue generation rate, profitability, profitability generation rate, number of units sold, rate of unit sales, average duration of the contact, a rating quantifying the agents proficiency in handling a contact, the occurrence of a trouble ticket, agent requests assistance, a no sale situation, customer satisfaction indicators, customer attention, value of collections, time to close a sale, one-and-done, and/or any other metric indicating the customer's relationship with the business.
摘要翻译：代理人的情绪状态用于帮助确定如何路由传入的通信。情绪状态的分解可以与其他表现指标相结合，其中包括例如用于表达或描述代理人绩效或代理技能水平的任何合适的指标。例如，这些指标可以包括所产生的收入，创收率，盈利能力，盈利能力产生率，销售单位数，单位销售率，平均持续时间，联系人处理能力等级故障单，代理请求协助，无销售情况，客户满意度指标，客户关注度，收藏价值，关闭销售时间，一次性和/或任何其他衡量客户与业务关系的指标。

3. 发明授权

US07962342B1 Dynamic user interface for the temporarily impaired based on automatic analysis for speech patterns 有权
标题翻译：基于语音模式的自动分析的临时受损的动态用户界面
公开(公告)号：US07962342B1
公开(公告)日：2011-06-14
申请号：US11508442
申请日：2006-08-22
申请人： Marc Coughlan , Alexander Forbes , Ciaran Gannon , Peter D. Runcie , Alexander Scholte
发明人： Marc Coughlan , Alexander Forbes , Ciaran Gannon , Peter D. Runcie , Alexander Scholte
IPC分类号： G10L21/00 , G10L17/00 , G10L15/00 , G10L15/02 , H04M3/42 , H04M3/424 , H04R29/00 , H04M3/428
CPC分类号： G10L25/90 , G10L15/22 , G10L17/26 , G10L2015/227 , H04M1/72569 , H04M1/72588 , H04M3/42178 , H04M3/42204 , H04M2203/053 , H04R27/00 , H04R2227/003
摘要： In one embodiment, the present invention is directed to reconfiguration of a communication device or other network node based on a determination that a user has a target (altered) physical condition.
摘要翻译：在一个实施例中，本发明涉及基于用户具有目标（改变的）物理条件的确定来重新配置通信设备或其他网络节点。

4. 发明授权

US08150003B1 Caller initiated undivert from voicemail 有权
标题翻译：来电者发起语音邮件未转换
公开(公告)号：US08150003B1
公开(公告)日：2012-04-03
申请号：US11626217
申请日：2007-01-23
申请人： Marc Coughlan , Alexander Forbes , Ciaran Gannon , Peter D. Runcie , Alexander Scholte
发明人： Marc Coughlan , Alexander Forbes , Ciaran Gannon , Peter D. Runcie , Alexander Scholte
IPC分类号： H04M1/64 , H04L12/66
CPC分类号： H04M3/53341 , H04M2203/4563
摘要： Once a voicemail is received, it is the onus of the recipient of the voicemail message to call the caller back when a “missed call” message is received on the phone or after the voicemail message is retrieved. While some of the more advanced voicemail systems provide the capability of automatically placing a call from the callee back to the caller upon completion of the callee listening to the voicemail message, an exemplary embodiment of the present invention allows the caller to be connected to the callee should the callee become available while the caller is leaving a voicemail message for the callee.
摘要翻译：一旦接收到语音邮件，当在电话上接收到“未接来电”消息或在取消语音邮件消息之后，语音邮件消息的接收方的呼叫就是呼叫呼叫者。虽然一些较高级的语音邮件系统提供了在听取语音邮件消息的被叫方完成后自动将被叫方的呼叫返回给呼叫者的能力，但是本发明的示例性实施例允许呼叫者连接到被叫方被叫方是否可以使用，而主叫方正在为被叫方留下语音信箱。

5. 发明授权

US07668304B2 Display hierarchy of participants during phone call 有权
标题翻译：在电话期间显示参与者的层次结构
公开(公告)号：US07668304B2
公开(公告)日：2010-02-23
申请号：US11339913
申请日：2006-01-25
申请人： Marc William Joseph Coughlan , Alexander Quentin Forbes , Peter D. Runcie , Alexander Martin Scholte , Ralph Warta
发明人： Marc William Joseph Coughlan , Alexander Quentin Forbes , Peter D. Runcie , Alexander Martin Scholte , Ralph Warta
IPC分类号： H04M3/42
CPC分类号： H04M3/56 , H04M3/42068 , H04M3/563 , H04M2201/38
摘要： The present invention is directed toward methods and systems for providing advanced features to a telecommunication device. The systems and methods determine a hierarchical relationship of participants of a conference call and when one participant is communicating with another participant, the parties are made aware of their hierarchical relationship relative to each other.
摘要翻译：本发明涉及用于向电信设备提供高级特征的方法和系统。系统和方法确定电话会议的参与者的分层关系，并且当一个参与者正在与另一个参与者通信时，各方意识到他们相对于彼此的分层关系。

6. 发明授权

US07577738B1 Method and apparatus using voice and data attributes for probe registration and network monitoring systems 有权
标题翻译：使用语音和数据属性进行探针注册和网络监控系统的方法和设备
公开(公告)号：US07577738B1
公开(公告)日：2009-08-18
申请号：US11195070
申请日：2005-08-01
申请人： Nevill John Inglis , Muneyb Minhazuddin , Peter D. Runcie
发明人： Nevill John Inglis , Muneyb Minhazuddin , Peter D. Runcie
IPC分类号： G06F15/173 , G06F11/00 , H04L12/28
CPC分类号： H04L43/12 , H04L41/12 , H04L43/50
摘要： The present invention is directed to network monitoring systems. Test probes available for use in connection with network monitoring are registered. As part of the registration of test probes, information related to the type of device implemented by each test probe is also collected. Information related to the network or subnetwork with which each device is associated may also be collected. The collected information may therefore comprise system topology discovery. In addition, the collected information may be used to select distributions of device types in order to implement particular test schemes or protocols.
摘要翻译：本发明涉及网络监控系统。注册可用于网络监控的测试探针。作为测试探针注册的一部分，还收集了与每个测试探针实现的设备类型相关的信息。也可以收集与每个设备相关联的网络或子网络相关的信息。收集的信息可能包括系统拓扑发现。此外，收集的信息可以用于选择设备类型的分布，以便实现特定的测试方案或协议。

7. 发明申请

US20110313797A1 CONTEXT AWARE OFFICE SPACE LOCATOR 审中-公开
标题翻译：背景知识办公室空间定位器
公开(公告)号：US20110313797A1
公开(公告)日：2011-12-22
申请号：US12817447
申请日：2010-06-17
申请人： Peter D. RUNCIE
发明人： Peter D. RUNCIE
IPC分类号： G06Q10/00 , G08B13/14
CPC分类号： G06Q10/10 , G06Q10/02
摘要： The system and method provide an efficient system for scheduling office space at a site. A request is received to schedule an office space at the site. Communications and/or relationships with the person who requested the office space and other person(s) are identified. A communication can be any type of communication such as emails, voice calls, social network postings, scheduled conference rooms, and the like. A relationship can be any type of relationship such as being in the same group, being on the same project, and the like. A location(s) at the site that is associated with the other person(s) (e.g., another person's office location, a conference room location, etc.) is used to schedule the office space. This way, the office space that is scheduled is more centrally located in regard to those people with whom the requestor of the office space will be meeting/working
摘要翻译：系统和方法为现场调度办公空间提供了有效的系统。收到一个请求来安排现场的办公室空间。确定与要求办公室和其他人的人的沟通和/或关系。通信可以是任何类型的通信，例如电子邮件，语音呼叫，社交网络发布，预定的会议室等。关系可以是任何类型的关系，例如在同一个组中，在同一个项目中，等等。使用与其他人（例如，另一人的办公室位置，会议室位置等）相关联的站点处的位置来安排办公室空间。这样，预定的办公空间就位于办公空间要求者会面/工作的那些人的中心位置

8. 发明授权

US08041344B1 Cooling off period prior to sending dependent on user's state 有权
标题翻译：发送前的冷却时间取决于用户的状态
公开(公告)号：US08041344B1
公开(公告)日：2011-10-18
申请号：US11768567
申请日：2007-06-26
申请人： Marc Coughlan , Ralph Warta , Peter D. Runcie , Ciaran Gannon , Alex Forbes
发明人： Marc Coughlan , Ralph Warta , Peter D. Runcie , Ciaran Gannon , Alex Forbes
IPC分类号： H04M3/42 , H04W4/00
CPC分类号： H04M1/72552 , H04L51/12 , H04L67/2819
摘要： A determination regarding the appropriateness of sending a message can be based on one or more factors. For example, the determination can be an analysis of a message to determine the likelihood that the sender has the target physical condition and/or a likely degree or severity of the target physical condition. The analysis determines, with reference to a baseline of the user, one or more of a number of errors (spelling and/or grammar) in the message, a response time, a non-fluency level associated with the message, a spell check of the message and recipient information associated with the message. Based on this analysis, the message can be managed in accordance with one or more of sending the message after a delay, returning the message to a sender for approval, managing the message based on a profile and holding the message for management at a later time.
摘要翻译：关于发送消息的适当性的确定可以基于一个或多个因素。例如，确定可以是消息的分析，以确定发送者具有目标物理条件和/或目标物理状况的可能程度或严重性的可能性。该分析参照用户的基准确定消息中的多个错误（拼写和/或语法）中的一个或多个，响应时间，与消息相关联的非流畅度，拼写检查与消息相关联的消息和收件人信息。基于该分析，可以根据延迟之后的一个或多个发送消息来管理消息，将消息返回给发送方以供批准，基于简档管理该消息，并且稍后保留用于管理的消息。

9. 发明授权

US07729478B1 Change speed of voicemail playback depending on context 有权
标题翻译：根据上下文更改语音信箱播放速度
公开(公告)号：US07729478B1
公开(公告)日：2010-06-01
申请号：US11105134
申请日：2005-04-12
申请人： Marc William Joseph Coughlan , Alexander Quentin Forbes , Peter D. Runcie , Alexander Martin Scholte , Ralph Warta
发明人： Marc William Joseph Coughlan , Alexander Quentin Forbes , Peter D. Runcie , Alexander Martin Scholte , Ralph Warta
IPC分类号： H04M1/64
CPC分类号： H04M3/53333 , H04M2201/40 , H04M2201/42
摘要： A messaging system is provided that includes: (a) an interface 206 for receiving a request to play a message audibly to a subscriber; and (b) a message retrieval agent 224 for determining whether the message comprises marked information. When the message comprises marked information, the agent 224 performs one or more of the following operations: (b1) display the marked information to the subscriber; (b2) alter an audio playback speed of the marked information to the subscriber, the playback speed of the marked information being different from a playback speed of unmarked information; and (b3) audibly play only one of the marked information and unmarked information to the subscriber.
摘要翻译：提供了一种消息系统，其包括：（a）接口206，用于接收向用户可听地播放消息的请求; 和（b）用于确定消息是否包括标记信息的消息检索代理程序224。当消息包括标记信息时，代理224执行以下操作中的一个或多个：（b1）向用户显示标记的信息; （b2）将所标记信息的音频回放速度改变为所述用户，所述标记信息的播放速度与未标记信息的播放速度不同; 和（b3）可听见地只向用户播放标记信息和未标记信息之一。

10. 发明授权

US07460150B1 Using gaze detection to determine an area of interest within a scene 有权
标题翻译：使用注视检测来确定场景内感兴趣的区域
公开(公告)号：US07460150B1
公开(公告)日：2008-12-02
申请号：US11080763
申请日：2005-03-14
申请人： Marc William Joseph Coughlan , Alexander Quentin Forbes , Paul Roller Michaelis , Peter D. Runcie , Alexander Martin Scholte , Ralph Warta
发明人： Marc William Joseph Coughlan , Alexander Quentin Forbes , Paul Roller Michaelis , Peter D. Runcie , Alexander Martin Scholte , Ralph Warta
IPC分类号： H04N5/225 , H04N7/14 , H04N5/222
CPC分类号： H04N7/147 , H04N7/15
摘要： Using gaze detection to determine image information collected from a scene. In order to determine the gaze of persons within a scene, images of the faces of those persons are obtained, and the gaze or line of sight of those persons is determined. Image information encompassing an area of the scene at which the gazes of persons at the scene are directed is then obtained. The obtained video information may be displayed in realtime, or recorded for later viewing.
摘要翻译：使用注视检测来确定从场景中收集的图像信息。为了确定场景中的人的目光，获得了这些人脸的图像，并确定了这些人的视线或视线。然后获得包含现场人员注视的场景区域的图像信息。所获得的视频信息可以被实时显示，或被记录以供稍后观看。

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