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1. 发明授权

US09148456B2 Context aware help system 有权
标题翻译：上下文感知帮助系统
公开(公告)号：US09148456B2
公开(公告)日：2015-09-29
申请号：US14161366
申请日：2014-01-22
申请人： Ring Central, Inc.
发明人： Vlad Vendrow , Michael Fomin
IPC分类号： H04M1/64 , H04L29/06 , G06F9/44 , H04M3/22
CPC分类号： H04L65/1083 , G06F9/453 , H04M3/2254 , H04M2250/56
摘要： A context aware help system generates context data for web sessions. The context data may be used either by a human operator or by an automated response system to help resolve user web session problems. For example, a user may initiate a telephone call to the context aware help during a web session. The context data may be displayed to a telephone operator in response to the telephone call. The telephone operator may use the context data to determine what web pages and user inputs were previously entered during the web session. This allows the telephone operator to quickly analyze web session problems and provide more effective and efficient web session support. The help system may alternatively, or in addition, provide other types of automated audio or data support.
摘要翻译：上下文感知帮助系统生成Web会话的上下文数据。上下文数据可以由人类操作者或自动应答系统使用以帮助解决用户web会话问题。例如，用户可以在web会话期间发起对上下文感知帮助的电话呼叫。上下文数据可以响应于电话呼叫显示给电话运营商。电话运营商可以使用上下文数据来确定在web会话期间先前输入的网页和用户输入。这允许电话运营商快速分析网络会话问题，并提供更有效和更有效的网络会话支持。帮助系统可以替代地或另外提供其他类型的自动音频或数据支持。

2. 发明申请

US20140173119A1 CONTEXT AWARE HELP SYSTEM 有权
标题翻译：背景知识帮助系统
公开(公告)号：US20140173119A1
公开(公告)日：2014-06-19
申请号：US14161366
申请日：2014-01-22
申请人： Ring Central, Inc.
发明人： Vlad Vendrow , Michael Fomin
IPC分类号： H04L29/06 , H04M3/22
CPC分类号： H04L65/1083 , G06F9/453 , H04M3/2254 , H04M2250/56
摘要： A context aware help system generates context data for web sessions. The context data may be used either by a human operator or by an automated response system to help resolve user web session problems. For example, a user may initiate a telephone call to the context aware help during a web session. The context data may be displayed to a telephone operator in response to the telephone call. The telephone operator may use the context data to determine what web pages and user inputs were previously entered during the web session. This allows the telephone operator to quickly analyze web session problems and provide more effective and efficient web session support. The help system may alternatively, or in addition, provide other types of automated audio or data support.
摘要翻译：上下文感知帮助系统生成Web会话的上下文数据。上下文数据可以由人类操作者或自动应答系统使用以帮助解决用户web会话问题。例如，用户可以在web会话期间发起对上下文感知帮助的电话呼叫。上下文数据可以响应于电话呼叫显示给电话运营商。电话运营商可以使用上下文数据来确定在web会话期间先前输入的网页和用户输入。这允许电话运营商快速分析网络会话问题，并提供更有效和更有效的网络会话支持。帮助系统可以替代地或另外提供其他类型的自动音频或数据支持。

3. 发明申请

US20200112640A1 SYSTEM AND METHOD FOR PROVISIONING TEMPORARY TELEPHONE NUMBERS 审中-公开
公开(公告)号：US20200112640A1
公开(公告)日：2020-04-09
申请号：US16708352
申请日：2019-12-09
申请人： Ring Central, Inc.
发明人： Vi Dinh CHAU , Naveen GUPTA , Rituparna MUKHERJEE , Nisha K. AHLUWALIA
IPC分类号： H04M15/00 , H04M3/42 , H04M17/00 , H04W4/16 , H04W12/02 , A61H19/00
摘要： Systems, methods, and computer program products for provisioning a temporary disposable number are described. A user can be provided with a pool of available temporary disposable numbers that have a limited shelf life. The user can select one of the available temporary disposable numbers while submitting a permanent phone number associated with a communications device (e.g., mobile phone, home phone, business phone, etc.). Prior to activating the selected temporary disposable number, the temporary disposable number is linked to the permanent phone number. After activation, when an incoming call to the temporary disposable number is received, the permanent phone number is identified to be associated with the temporary disposable number being called. The incoming call is then forwarded to the communications device on which the permanent phone number is established.

4. 发明授权

US09125035B2 Call preview system 有权
标题翻译：呼叫预览系统
公开(公告)号：US09125035B2
公开(公告)日：2015-09-01
申请号：US14448644
申请日：2014-07-31
申请人： Ring Central, Inc.
发明人： Vlad Vendrow
IPC分类号： H04M1/64 , H04M11/00 , H04M1/56 , H04M15/06 , H04M3/42 , H04W4/16 , H04M3/436
CPC分类号： H04W4/16 , H04M3/42042 , H04M3/42059 , H04M3/42382 , H04M3/436 , H04M2203/2038 , H04M2203/654
摘要： A caller may initiate a phone call to a device. A call preview system may send a preview message in conjunction with the phone call. The preview message may contain preview information that identifies the caller. The call preview system may use a text or media messaging service to send the preview message. Callers can manage their own preview information relieving each user from continuously updating contact information in personal contact directories. The call preview system may use different schemes for initiating phone calls. In one example, the call preview system may initiate or forward phone calls in conjunction with sending the preview message. In another example, the call preview system may delay calling a phone number or delay forwarding the phone call until a message is received acknowledging the preview message or accepting the phone call.
摘要翻译：呼叫者可以发起对设备的电话呼叫。呼叫预览系统可以与电话呼叫一起发送预览消息。预览消息可能包含标识呼叫者的预览信息。呼叫预览系统可以使用文本或媒体消息服务来发送预览消息。来电者可以管理自己的预览信息，使每个用户不断更新个人联系人目录中的联系人信息。呼叫预览系统可以使用不同的方案来发起电话呼叫。在一个示例中，呼叫预览系统可以结合发送预览消息来发起或转发电话呼叫。在另一示例中，呼叫预览系统可以延迟呼叫电话号码或延迟转移电话呼叫，直到接收到消息确认预览消息或接受电话呼叫。

5. 发明授权

US08831191B1 Call preview system 有权
标题翻译：呼叫预览系统
公开(公告)号：US08831191B1
公开(公告)日：2014-09-09
申请号：US13930661
申请日：2013-06-28
申请人： Ring Central, Inc.
发明人： Vlad Vendrow
IPC分类号： H04M1/64 , H04M11/00 , H04M1/56 , H04M15/06 , H04M3/42
CPC分类号： H04W4/16 , H04M3/42042 , H04M3/42059 , H04M3/42382 , H04M3/436 , H04M2203/2038 , H04M2203/654
摘要： A caller may initiate a phone call to a device. A call preview system may send a preview message in conjunction with the phone call. The preview message may contain preview information that identifies the caller. The call preview system may use a text or media messaging service to send the preview message. Callers can manage their own preview information relieving each user from continuously updating contact information in personal contact directories. The call preview system may use different schemes for initiating phone calls. In one example, the call preview system may initiate or forward phone calls in conjunction with sending the preview message. In another example, the call preview system may delay calling a phone number or delay forwarding the phone call until a message is received acknowledging the preview message or accepting the phone call.
摘要翻译：呼叫者可以发起对设备的电话呼叫。呼叫预览系统可以与电话呼叫一起发送预览消息。预览消息可能包含标识呼叫者的预览信息。呼叫预览系统可以使用文本或媒体消息服务来发送预览消息。来电者可以管理自己的预览信息，使每个用户不断更新个人联系人目录中的联系人信息。呼叫预览系统可以使用不同的方案来发起电话呼叫。在一个示例中，呼叫预览系统可以结合发送预览消息来发起或转发电话呼叫。在另一示例中，呼叫预览系统可以延迟呼叫电话号码或延迟转移电话呼叫，直到接收到消息确认预览消息或接受电话呼叫。

6. 发明授权

US08780400B2 Message preview control 有权
标题翻译：留言预览控件
公开(公告)号：US08780400B2
公开(公告)日：2014-07-15
申请号：US13739334
申请日：2013-01-11
申请人： Ring Central, Inc.
发明人： Vladimir George Shmunis , Vlad Vendrow , Bruce Young
IPC分类号： G06F15/00 , G06F3/12 , G06K1/00 , G06K15/00 , G06F3/14
CPC分类号： H04L51/12 , G06Q10/107 , G10L15/26 , H04N1/00307 , H04N1/00411 , H04N1/0044 , H04N2201/0093 , H04W4/12
摘要： Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and user interfaces, and more particularly, to systems, devices and methods to facilitate message preview control. For example, the method may include generating representations for messages to present on an interface, and detecting selection of the representation for the message. Further, the method can include presenting preview information for the message, which can be an electronic facsimile. The representations for the messages can include a representation for an electronic facsimile, as well as a voice message and an email.
摘要翻译：本发明的实施例一般涉及计算设备和系统，以及软件，计算机程序，应用和用户界面，更具体地涉及促进消息预览控制的系统，设备和方法。例如，该方法可以包括生成用于在接口上呈现的消息的表示，以及检测对该消息的表示的选择。此外，该方法可以包括呈现消息的预览信息，其可以是电子传真。消息的表示可以包括用于电子传真的表示，以及语音消息和电子邮件。

7. 发明授权

US08670529B1 Context aware help system 有权
标题翻译：上下文感知帮助系统
公开(公告)号：US08670529B1
公开(公告)日：2014-03-11
申请号：US13716625
申请日：2012-12-17
申请人： Ring Central, Inc.
发明人： Michael Fomin , Vlad Vendrow
IPC分类号： H04M1/64
CPC分类号： H04L65/1083 , G06F9/453 , H04M3/2254 , H04M2250/56
摘要： A context aware help system generates context data for web sessions. The context data may be used either by a human operator or by an automated response system to help resolve user web session problems. For example, a user may initiate a telephone call to the context aware help during a web session. The context data may be displayed to a telephone operator in response to the telephone call. The telephone operator may use the context data to determine what web pages and user inputs were previously entered during the web session. This allows the telephone operator to quickly analyze web session problems and provide more effective and efficient web session support. The help system may alternatively, or in addition, provide other types of automated audio or data support.
摘要翻译：上下文感知帮助系统生成Web会话的上下文数据。上下文数据可以由人类操作者或自动应答系统使用以帮助解决用户web会话问题。例如，用户可以在web会话期间发起对上下文感知帮助的电话呼叫。上下文数据可以响应于电话呼叫显示给电话运营商。电话运营商可以使用上下文数据来确定在web会话期间先前输入的网页和用户输入。这允许电话运营商快速分析网络会话问题，并提供更有效和更有效的网络会话支持。帮助系统可以替代地或另外提供其他类型的自动音频或数据支持。

8. 发明授权

US10798248B2 System and method for provisioning temporary telephone numbers 有权
公开(公告)号：US10798248B2
公开(公告)日：2020-10-06
申请号：US16708352
申请日：2019-12-09
申请人： Ring Central, Inc.
发明人： Vi Dinh Chau , Naveen Gupta , Rituparna Mukherjee , Nisha K. Ahluwalia
IPC分类号： H04M15/00 , H04M3/42 , H04M17/00 , H04W4/16 , H04W12/02 , H04W12/00
摘要： Systems, methods, and computer program products for provisioning a temporary disposable number are described. A user can be provided with a pool of available temporary disposable numbers that have a limited shelf life. The user can select one of the available temporary disposable numbers while submitting a permanent phone number associated with a communications device (e.g., mobile phone, home phone, business phone, etc.). Prior to activating the selected temporary disposable number, the temporary disposable number is linked to the permanent phone number. After activation, when an incoming call to the temporary disposable number is received, the permanent phone number is identified to be associated with the temporary disposable number being called. The incoming call is then forwarded to the communications device on which the permanent phone number is established.

9. 发明申请

US20150004953A1 CALL PREVIEW SYSTEM 有权
标题翻译：电话预览系统
公开(公告)号：US20150004953A1
公开(公告)日：2015-01-01
申请号：US14448644
申请日：2014-07-31
申请人： Ring Central, Inc.
发明人： Vlad Vendrow
IPC分类号： H04W4/16 , H04M3/436 , H04M3/42
CPC分类号： H04W4/16 , H04M3/42042 , H04M3/42059 , H04M3/42382 , H04M3/436 , H04M2203/2038 , H04M2203/654
摘要： A caller may initiate a phone call to a device. A call preview system may send a preview message in conjunction with the phone call. The preview message may contain preview information that identifies the caller. The call preview system may use a text or media messaging service to send the preview message. Callers can manage their own preview information relieving each user from continuously updating contact information in personal contact directories. The call preview system may use different schemes for initiating phone calls. In one example, the call preview system may initiate or forward phone calls in conjunction with sending the preview message. In another example, the call preview system may delay calling a phone number or delay forwarding the phone call until a message is received acknowledging the preview message or accepting the phone call.
摘要翻译：呼叫者可以发起对设备的电话呼叫。呼叫预览系统可以与电话呼叫一起发送预览消息。预览消息可能包含标识呼叫者的预览信息。呼叫预览系统可以使用文本或媒体消息服务来发送预览消息。来电者可以管理自己的预览信息，使每个用户不断更新个人联系人目录中的联系人信息。呼叫预览系统可以使用不同的方案来发起电话呼叫。在一个示例中，呼叫预览系统可以结合发送预览消息来发起或转发电话呼叫。在另一示例中，呼叫预览系统可以延迟呼叫电话号码或延迟转移电话呼叫，直到接收到消息确认预览消息或接受电话呼叫。

10. 发明授权

US09131069B2 System and method for provisioning temporary telephone numbers 有权
标题翻译：提供临时电话号码的系统和方法
公开(公告)号：US09131069B2
公开(公告)日：2015-09-08
申请号：US14179472
申请日：2014-02-12
申请人： Ring Central, Inc.
发明人： Vi Dinh Chau , Naveen Gupta , Rituparna Mukherjee , Nisha K. Ahluwalia
IPC分类号： H04M3/42 , H04M17/00 , H04M15/00 , H04W4/16 , H04W12/02
CPC分类号： A61H19/40 , A61H2201/0149 , A61H2201/1673 , A61H2201/169 , A61H2201/5053 , A61H2205/087 , H04M3/42008 , H04M15/09 , H04M15/887 , H04M17/10 , H04W4/16 , H04W12/02
摘要： Systems, methods, and computer program products for provisioning a temporary disposable number are described. A user can be provided with a pool of available temporary disposable numbers that have a limited shelf life. The user can select one of the available temporary disposable numbers while submitting a permanent phone number associated with a communications device (e.g., mobile phone, home phone, business phone, etc.). Prior to activating the selected temporary disposable number, the temporary disposable number is linked to the permanent phone number. After activation, when an incoming call to the temporary disposable number is received, the permanent phone number is identified to be associated with the temporary disposable number being called. The incoming call is then forwarded to the communications device on which the permanent phone number is established.
摘要翻译：描述用于配置临时一次性数量的系统，方法和计算机程序产品。可以向用户提供具有有限保质期的可用的临时一次性数量的池。当提交与通信设备（例如，移动电话，家庭电话，商务电话等）相关联的永久电话号码时，用户可以选择可用的临时可用数量之一。在激活所选择的临时一次性数量之前，临时一次性数量与永久电话号码相关联。在激活之后，当接收到对临时一次性号码的来电时，永久电话号码被识别为与正被呼叫的临时一次性号码相关联。然后将来话呼叫转发到建立永久电话号码的通信设备。

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