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1. 发明授权

US06230287B1 Web based help desk 有权
标题翻译：基于Web的帮助台
公开(公告)号：US06230287B1
公开(公告)日：2001-05-08
申请号：US09145919
申请日：1998-09-03
申请人： Debbie Pinard , Ron Evans , Serguei Mankovskii
发明人： Debbie Pinard , Ron Evans , Serguei Mankovskii
IPC分类号： G06F1100
CPC分类号： G06Q10/10
摘要： A web based help desk includes a web server having memory storing a help desk web page. The web server allows remote user computers to access the web server via an internet or intranet connection thereby to access and display the help desk web page. A plurality of computers, operated by support specialists, are in communication with the web server to allow support specialists to communicate with remote users requiring support. The support specialists are selectable through the web page. A support specialist status application monitors the status of the support specialists and remote users requesting support and prompts the web server to establish a connection between a support specialist and a remote user when a support specialist becomes available. A method of providing support to a user operating a remote computer and a help desk web page are also provided.
摘要翻译：基于Web的帮助台包括具有存储帮助台网页的存储器的web服务器。网络服务器允许远程用户计算机通过互联网或内联网连接访问Web服务器，从而访问和显示帮助台网页。由支持专家操作的多个计算机与网络服务器通信，以允许支持专家与需要支持的远程用户进行通信。支持专家可通过网页进行选择。支持专家状态应用程序监视支持专家和远程用户请求支持的状态，并在支持专家变得可用时提示Web服务器在支持专家和远程用户之间建立连接。还提供了向操作远程计算机和帮助台网页的用户提供支持的方法。

2. 发明授权

US5354378A Slot nozzle apparatus for applying coatings to bottles 失效
标题翻译：用于将涂料涂覆到瓶子上的槽喷嘴装置
公开(公告)号：US5354378A
公开(公告)日：1994-10-11
申请号：US910686
申请日：1992-07-08
申请人： Larry Hauser , Jurgen Benecke , Arthur Cieplik , Thomas Burmester , Michael L. Gill , Kerry Washington , Ron Evans
发明人： Larry Hauser , Jurgen Benecke , Arthur Cieplik , Thomas Burmester , Michael L. Gill , Kerry Washington , Ron Evans
IPC分类号： B05B7/08 , B05C5/02 , B05C11/06 , B05C13/02 , B05D3/04 , B67B5/05 , B05B12/02 , B05B13/02
CPC分类号： B05C5/0212 , B05B7/0861 , B05C11/06 , B05C13/025 , B05C5/0258 , B05D3/042 , B67B5/05 , B05C5/0275 , B05C5/0283 , Y10S118/02
摘要： Apparatus and methods for producing coatings, such as wax or hot melt adhesive, onto the tops and necks of wine bottles or similar objects. A slot nozzle die has elongated air slots along a vertically oriented slot extrusion opening. A hot melt or wax gun is disposed above the bottle neck to apply a bead of adhesive to the bottle top. In the operation of the apparatus, the air flow is initiated from both air slots prior to the initiation of the hot melt flow and is continued beyond that point in time, when the hot melt flow ceases. The air carries a film of coating material horizontally to the bottle neck. Means are provided for spinning the bottle about its vertical axis. The delays between the operations of the air flow and the coating flow are on the order of micro seconds. The merged coatings are heated to smooth the coating finish to produce a traditional neck seal.
摘要翻译：用于在酒瓶或类似物品的顶部和颈部上生产涂层如蜡或热熔粘合剂的装置和方法。狭槽喷嘴模具沿着垂直定向的狭槽挤出开口具有细长的空气狭槽。将热熔体或蜡枪设置在瓶颈上方，以将粘合剂珠涂覆到瓶子顶部。在装置的操作中，在热熔体流动开始之前，空气流从两个空气槽开始，并且当热熔体流动停止时继续超过该时间点。空气将涂层材料的水平水平地带到瓶颈。提供用于围绕其垂直轴旋转瓶子的装置。空气流动和涂布流动的操作之间的延迟大约为微秒级。将合并的涂层加热以使涂层光洁度平滑以产生传统的颈部密封。

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