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    • 1. 发明申请
    • SYSTEM AND METHOD FOR PARALLEL GRAPH SEARCHING UTILIZING PARALLEL EDGE PARTITIONING
    • 用于平行图搜索并行平行边缘分割的系统和方法
    • US20110313984A1
    • 2011-12-22
    • US12842363
    • 2010-07-23
    • Rong ZhouTim SchmidtMinh Binh DoSerdar Uckun
    • Rong ZhouTim SchmidtMinh Binh DoSerdar Uckun
    • G06F17/30
    • G06N5/003G06N5/02
    • A method and system for performing a graph search, includes constructing an abstract representation of the graph using state-space abstraction. The abstract representation of the graph includes one or more abstract nodes having duplicate detection scopes and one or more abstract edges having operator groups. The duplicate detection scopes of the abstract nodes are partitioned into smaller duplicate detection scopes using edge partitioning. The abstract edges include the smaller duplicate detection scopes. Nodes in the current search layer are expanded using the operator groups of outgoing abstract edges of the abstract nodes the nodes map to. The operator groups associated with abstract edges having disjoint duplicate detection scopes are used to expand the nodes in parallel. Once all the operator groups in the current search layer have been used for node expansion the method progresses to the next search layer.
    • 一种用于执行图形搜索的方法和系统,包括使用状态空间抽象构建图形的抽象表示。 该图的抽象表示包括具有重复检测范围的一个或多个抽象节点和具有操作者组的一个或多个抽象边缘。 使用边缘分割将抽象节点的重复检测范围划分为较小的重复检测范围。 抽象边缘包括较小的重复检测范围。 使用节点映射到的抽象节点的传出抽象边缘的运算符组来扩展当前搜索层中的节点。 与具有不相交重复检测范围的抽象边缘相关联的运算符组用于并行展开节点。 一旦当前搜索层中的所有运算符组已被用于节点扩展,该方法将进行到下一个搜索层。
    • 4. 发明授权
    • Graphical method and system for visualizing performance levels in time-varying environment
    • 用于在时变环境中可视化性能水平的图形方法和系统
    • US06782093B2
    • 2004-08-24
    • US09894227
    • 2001-06-27
    • Serdar Uckun
    • Serdar Uckun
    • H04M300
    • H04M3/51H04M3/36H04M3/5175H04M2201/38
    • Presented is a method and system for visually depicting performance levels in a time-varying environment such as a workplace experiencing time-varied workloads. A call center is one example of such a workplace. One embodiment includes a graphical depiction with a reference time period, such as a work day, on a the horizontal axis. A vertical axis displays, for example, the length of time an incoming call must wait before being answered. As calls come into the call center a symbol is placed horizontally on the graph corresponding to the time during the reference time period that the call was received, and vertically according to the time the caller had to wait before a call center agent answered the call. Other information may also be superimposed on the graph, such as a call center service metric, and abandoned calls.
    • 提出了一种用于在时变环境(例如经历时间变化的工作负载的工作场所)的视觉描绘性能水平的方法和系统。 呼叫中心是这样一个工作场所的一个例子。 一个实施例包括在水平轴上具有参考时间段(例如工作日)的图形描绘。 垂直轴显示例如来电在应答之前必须等待的时间长度。 当呼叫进入呼叫中心时,符号被水平放置在与接收到呼叫的参考时间段内的时间相对应的图上,并且垂直地根据呼叫中心代理应答呼叫之前等待的时间。 其他信息也可以叠加在图表上,例如呼叫中心服务度量和被放弃的呼叫。
    • 8. 发明授权
    • System and method for complex schedule generation
    • 复杂时间表生成的系统和方法
    • US07904325B2
    • 2011-03-08
    • US12612487
    • 2009-11-04
    • David AndreIllah NourbakhshSerdar Uckun
    • David AndreIllah NourbakhshSerdar Uckun
    • G06Q10/00
    • H04M3/5233G06Q10/06311G06Q10/063112G06Q10/063116G06Q10/06312G06Q10/06375G06Q10/1097
    • A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.
    • 一种用于在复杂环境中为多名员工生成计划的系统和方法。 在一个实施例中,该方法包括为一段时间内具有变化的技能组的多个雇员生成时间表,其中多个雇员具有变化的重叠技能组,使得他们能够执行各种任务,并且其中员工在该时间内跨任务共享 期。 在一个实施例中,该方法包括:向调度程序接收多个用户输入,其包括每个指向唯一雇员的多个员工指定,以及每个对应于员工指定之一的多个技能组。 该方法还包括接收通过指示至少一个变更的雇员来改变雇员指定数量的用户输入,以及估计至少一个改变的雇员对于各种任务中的每一个的有效人员配置水平的影响。 该方法还包括为每个各种任务产生估计的有效人员配置水平。
    • 10. 发明授权
    • System and method for complex schedule generation
    • 复杂时间表生成的系统和方法
    • US07254546B1
    • 2007-08-07
    • US11479924
    • 2006-06-30
    • David AndreIllah NourbakhshSerdar Uckun
    • David AndreIllah NourbakhshSerdar Uckun
    • G06Q10/00
    • H04M3/5233G06Q10/06311G06Q10/063112G06Q10/063116G06Q10/06312G06Q10/06375G06Q10/1097
    • A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.
    • 一种用于在复杂环境中为多名员工生成计划的系统和方法。 在一个实施例中,该方法包括为一段时间内具有变化的技能组的多个雇员生成时间表,其中多个雇员具有变化的重叠技能组,使得他们能够执行各种任务,并且其中员工在该时间内跨任务共享 期。 在一个实施例中,该方法包括:向调度程序接收多个用户输入,其包括每个指向唯一雇员的多个员工指定,以及每个对应于员工指定之一的多个技能组。 该方法还包括接收通过指示至少一个变更的雇员来改变雇员指定数量的用户输入,以及估计至少一个改变的雇员对于各种任务中的每一个的有效人员配置水平的影响。 该方法还包括为每个各种任务产生估计的有效人员配置水平。