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1. 发明授权

US08687792B2 System and method for dialog management within a call handling system 有权
标题翻译：呼叫处理系统内对话管理的系统和方法
公开(公告)号：US08687792B2
公开(公告)日：2014-04-01
申请号：US10830599
申请日：2004-04-22
申请人： Sherif Yacoub , Roland John Burns
发明人： Sherif Yacoub , Roland John Burns
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5166 , H04M2201/40 , H04M2201/42 , H04M2201/60
摘要： Dialog management within a call handling system includes monitoring a dialog between a contact and an operator. A first dialog attribute confidence score is generated based on an acoustical analysis of the dialog, and a second dialog attribute confidence score is generated based on a keyword analysis of the dialog. The first and second dialog attribute scores are combined, and a rule is effected in response to a value of the combined dialog attribute score.
摘要翻译：呼叫处理系统内的对话管理包括监视联系人和操作员之间的对话。基于对话的声学分析生成第一对话属性置信度得分，并且基于对话的关键字分析生成第二对话属性置信度得分。组合第一和第二对话属性分数，并且响应于组合的对话属性分数的值来实现规则。

2. 发明申请

US20070027749A1 Advertisement detection 审中-公开
标题翻译：广告检测
公开(公告)号：US20070027749A1
公开(公告)日：2007-02-01
申请号：US11189930
申请日：2005-07-27
申请人： Jose Peiro , Sherif Yacoub , Jose Antonio Sanchez
发明人： Jose Peiro , Sherif Yacoub , Jose Antonio Sanchez
IPC分类号： G06Q30/00
CPC分类号： G06Q30/00 , G06Q30/0241
摘要： A method of detecting advertisements within a document comprising: identifying at least one region within an electronic version of the document; determining at least one property of the at least one region; and determining whether a region is an advertisement according to rules applied to the properties of the at least one region.
摘要翻译：一种检测文档内的广告的方法，包括：识别所述文档的电子版本内的至少一个区域; 确定所述至少一个区域的至少一个属性; 以及根据应用于所述至少一个区域的属性的规则来确定区域是否是广告。

3. 发明申请

US20060212856A1 System and method for tuning software engines 审中-公开
标题翻译：调整软件引擎的系统和方法
公开(公告)号：US20060212856A1
公开(公告)日：2006-09-21
申请号：US11082525
申请日：2005-03-17
申请人： Steven Simske , Xiaofan Lin , Sherif Yacoub
发明人： Steven Simske , Xiaofan Lin , Sherif Yacoub
IPC分类号： G06F9/45
CPC分类号： G06F9/44505
摘要： A method, apparatus, and system are disclosed for tuning software engines. In one exemplary embodiment, a method for software execution includes activating copies of an un-tuned software engine capable of generating a solution domain to a given input; tuning a first un-tuned software engine to generate a first subset of the solution domain in response to the given input; and tuning a second un-tuned software engine to generate a second subset of the solution domain in response to the given input.
摘要翻译：公开了用于调整软件引擎的方法，装置和系统。在一个示例性实施例中，一种用于软件执行的方法包括激活能够向给定输入生成解决方案域的未调谐软件引擎的副本; 调整第一个未调整的软件引擎以响应给定的输入生成解决方案域的第一子集; 以及调整第二个未调整的软件引擎以响应给定输入生成解决方案域的第二子集。

4. 发明授权

US07013005B2 System and method for prioritizing contacts 失效
标题翻译：确定联系人优先级的系统和方法
公开(公告)号：US07013005B2
公开(公告)日：2006-03-14
申请号：US10776569
申请日：2004-02-11
申请人： Sherif Yacoub , Xiaofan Lin , Steven J. Simske
发明人： Sherif Yacoub , Xiaofan Lin , Steven J. Simske
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/523 , H04M2201/40
摘要： A system and method for prioritizing contacts is disclosed. The method discloses: receiving a set of requests from a set of contacts to be connected to a recipient; generating a first priority level score for each request based on an acoustical analysis of a contact speech signal within the request; generating a second priority level score for each request based on a keyword analysis of the request; combining the priority level scores for each request into a combined priority level score; prioritizing the requests within the set of requests based on their respective combined priority level scores; and routing to the recipient that request, from the set of requests, having a highest combined priority level score. The system of the present invention includes all means and mediums for implementing the method.
摘要翻译：公开了一种用于优先确定联系人的系统和方法。该方法公开：从要接收的一组联系人接收一组请求; 基于所述请求内的联系语音信号的声学分析，为每个请求生成第一优先级分数; 基于所述请求的关键字分析，为每个请求生成第二优先级得分; 将每个请求的优先级分数组合成优先级综合得分; 基于它们各自的组合优先级分数，在该组请求内对请求进行优先级排序; 并且从该组请求中将具有最高组合优先级得分的请求路由到接收者。本发明的系统包括实现该方法的所有方法和介质。

5. 发明申请

US20050065790A1 System and method using multiple automated speech recognition engines 失效
标题翻译：使用多种自动语音识别引擎的系统和方法
公开(公告)号：US20050065790A1
公开(公告)日：2005-03-24
申请号：US10668141
申请日：2003-09-23
申请人： Sherif Yacoub
发明人： Sherif Yacoub
IPC分类号： G10L15/00 , G10L15/28
CPC分类号： G10L15/32
摘要： A system comprises a computer system comprising a central processing unit coupled to a memory and resource management application. A plurality of different automatic speech recognition (ASR) engines is coupled to the computer system. The computer system is adapted to select ASR engines to analyze a speech utterance based on resources available on the system.
摘要翻译：一种系统包括计算机系统，其包括耦合到存储器和资源管理应用的中央处理单元。多个不同的自动语音识别（ASR）引擎耦合到计算机系统。计算机系统适于选择ASR引擎，以基于系统上可用的资源来分析语音语音。

6. 发明授权

US08447027B2 System and method for language variation guided operator selection 有权
标题翻译：语言变异引导操作者选择的系统和方法
公开(公告)号：US08447027B2
公开(公告)日：2013-05-21
申请号：US10769240
申请日：2004-01-30
申请人： Xiaofan Lin , Steven J. Simske , Sherif Yacoub , Roland John Burns
发明人： Xiaofan Lin , Steven J. Simske , Sherif Yacoub , Roland John Burns
IPC分类号： H04M3/00
CPC分类号： G10L15/005 , G06Q10/06 , H04M3/5166 , H04M3/5233 , H04M2203/2061
摘要： A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.
摘要翻译：公开了一种用于语言变化引导操作员选择的系统和方法。该方法公开：在联系人和呼叫处理系统之间发起对话; 识别联系人所说的语言变体; 确定一组操作者内的每个操作者的语言变化的技能水平; 选择语言变化中的技能水平高于预定值的运算符; 并将该联系人的对话框传送给操作员。该系统公开了用于实现该方法的手段和实施例。

7. 发明授权

US08189762B2 System and method for interactive voice response enhanced out-calling 有权
标题翻译：交互式语音响应的系统和方法增强了外拨功能
公开(公告)号：US08189762B2
公开(公告)日：2012-05-29
申请号：US10696839
申请日：2003-10-30
申请人： Sherif Yacoub , Francois Vincent
发明人： Sherif Yacoub , Francois Vincent
IPC分类号： H04M3/00
CPC分类号： H04M3/5158 , G10L15/26 , H04M2201/40 , H04M2203/2027
摘要： A system and method for managing telephone calls is disclosed. The method discloses: calling a contact; presenting the contact with a predetermined out-calling dialog; translating the contact's vocal responses to the dialog into textual words using selected interactive voice response algorithms; connecting the contact to a human operator after a predetermined portion of the out-calling dialog with the contact is completed; and providing the operator with the textual words. In one embodiment, the system discloses all means for implementing the method. In another embodiment, the system discloses: a contact database for storing information on the contact; a dialog database containing a predetermined out-calling dialog; a call manager for calling the contact and presenting the contact with the dialog; and an interactive voice response module for translating the contact's vocal responses to the dialog into textual words and storing the words in the contact database which are accessible to the operator.
摘要翻译：公开了一种用于管理电话呼叫的系统和方法。该方法披露：呼叫联系人; 向预定的呼叫对话提供联系; 使用所选择的交互式语音响应算法将联系人的声音响应转换成对话语言; 在与联系人进行的外拨对话的预定部分完成之后，将联系人连接到人操作者; 并向操作者提供文字。在一个实施例中，系统公开了实现该方法的所有方法。在另一个实施例中，该系统公开了一种用于存储关于联系人的信息的联系人数据库; 包含预定的呼出对话的对话数据库; 一个呼叫管理器，用于呼叫联系人并向对话者呈现联系人; 以及交互式语音响应模块，用于将对话框的联系人的声音响应转换为文本字，并且将联系人数据库中的单词存储到操作者可访问的位置。

8. 发明授权

US07885391B2 System and method for call center dialog management 失效
标题翻译：呼叫中心对话管理系统和方法
公开(公告)号：US07885391B2
公开(公告)日：2011-02-08
申请号：US10699264
申请日：2003-10-30
申请人： Sherif Yacoub
发明人： Sherif Yacoub
IPC分类号： H04M1/64 , G10L15/04 , G10L11/00
CPC分类号： H04M3/5166 , H04M2203/355
摘要： A system and method for call center dialog management is disclosed. The method discloses: presenting a contact with a first call center dialog segment having a current call center dialog property; receiving from the contact a contact dialog segment; identifying a dialog property keyword within the contact dialog segment; replacing the current call center dialog property with a new call center dialog property in response to the dialog property keyword; and presenting a second call center dialog segment having the new call center dialog property to the contact. The system of the present invention, discloses means for implementing the method.
摘要翻译：公开了一种用于呼叫中心对话管理的系统和方法。该方法公开：向具有当前呼叫中心对话属性的第一呼叫中心对话段呈现联系; 从联系人接收联系对话段; 在联系对话段中识别一个对话属性关键字; 替换当前的呼叫中心对话框属性与一个新的呼叫中心对话框属性响应对话属性关键字; 并向该联系人呈现具有新的呼叫中心对话属性的第二呼叫中心对话段。本发明的系统公开了实现该方法的手段。

9. 发明授权

US07756871B2 Article extraction 有权
标题翻译：文章提取
公开(公告)号：US07756871B2
公开(公告)日：2010-07-13
申请号：US10964094
申请日：2004-10-13
申请人： Sherif Yacoub , Jean-Manuel Van Thong , John Burns
发明人： Sherif Yacoub , Jean-Manuel Van Thong , John Burns
IPC分类号： G06F7/00 , G06F17/30
CPC分类号： G06K9/00469 , G06K9/00463
摘要： An article is extracted from a document using a decision combiner to process a plurality of reading order alternatives. The text flow analysis generates the plurality of reading order alternatives of separate body text regions.
摘要翻译：使用决策组合器从文档中提取文章以处理多个阅读顺序替代。文本流分析生成单独的正文文本区域的多个阅读顺序替代。

10. 发明申请

US20050238161A1 System and method for dialog management within a call handling system 有权
标题翻译：呼叫处理系统内对话管理的系统和方法
公开(公告)号：US20050238161A1
公开(公告)日：2005-10-27
申请号：US10830599
申请日：2004-04-22
申请人： Sherif Yacoub , Roland Burns
发明人： Sherif Yacoub , Roland Burns
IPC分类号： H04M3/00 , H04M3/51 , H04M5/00
CPC分类号： H04M3/5166 , H04M2201/40 , H04M2201/42 , H04M2201/60
摘要： A system and method for dialog management within a call handling system is disclosed. The method discloses: initiating a dialog between a contact and an operator; monitoring a dialog attribute; presenting an instantaneous value of the dialog attribute on an operator display; and effecting a dialog rule in response to a value of the dialog attribute. The system discloses means for effecting the method.
摘要翻译：公开了一种在呼叫处理系统内进行对话管理的系统和方法。该方法公开：启动联系人和操作者之间的对话; 监控对话属性; 在操作员显示器上呈现对话属性的瞬时值; 并响应对话框属性的值来实现对话规则。该系统公开了实现该方法的手段。

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