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1. 发明授权

US10462238B1 Reachability analytics for communications 有权
公开(公告)号：US10462238B1
公开(公告)日：2019-10-29
申请号：US15090053
申请日：2016-04-04
申请人： SHORETEL, INC.
发明人： Venkatraman Naganathan , Prabjeet Singh
IPC分类号： G06F15/16 , H04L29/08 , H04L12/58
摘要： A reachability engine can determine a reachability for a specified party in response to a request for reachability. The reachability can characterize a probability that the specified party will answer a request for communication using a specified mode of communication at a given time. The reachability can be based on status data that characterizes an aggregate of at least two of direct status data, indirect status data and historical status data for the specified party.

2. 发明授权

US10424297B1 Voice command processing for conferencing 有权
公开(公告)号：US10424297B1
公开(公告)日：2019-09-24
申请号：US15423028
申请日：2017-02-02
申请人： SHORETEL, INC.
发明人： Eric N. Carino
IPC分类号： G10L15/22 , G10L25/78 , G10L17/00 , G10L17/04 , H04L29/06 , G10L15/18
摘要： An example method includes receiving at a conference bridge media from a plurality of participants during a conference session and mixing the media received from the plurality of participants to provide mixed media. At least one utterance of the mixed media is parsed using natural language processing to determine a command and at least one subject or object associated with the command. The method also includes invoking a selected conference function during the conference session based on the determined command and each identified subject or object.

3. 发明授权

US10362121B1 Communications path verification 有权
公开(公告)号：US10362121B1
公开(公告)日：2019-07-23
申请号：US14328281
申请日：2014-07-10
申请人： SHORETEL, INC.
发明人： Pascal R. Crausaz
IPC分类号： G06F15/16 , H04L29/08 , H04L12/26
摘要： A method can include storing, in memory, resource operating data associated with at least one endpoint resource that is registered for operation in a communications network for a given user. The resource operating data can be analyzed in response to establishing a communications session over a communications path between an endpoint resource associated with the given user and at least one other communications resource. The method can include verifying the communications path for the established communications session based on the analyzing.

4. 发明授权

US10027670B2 Distributed authentication 有权
公开(公告)号：US10027670B2
公开(公告)日：2018-07-17
申请号：US15586973
申请日：2017-05-04
申请人： SHORETEL, INC.
发明人： Michael S. W. Tovino , Amy S. Pendleton
IPC分类号： H04L29/06 , H04L9/08 , H04L9/32 , G06F9/44 , G06F9/4401 , H04L29/08 , G06F21/57
摘要： A method can include receiving a request from a requestor to a given resource, which requestor is registered to access a set of one or more resources. The request includes a ticket that includes signature data generated by an authenticating entity in response to authenticating the requestor. The signature data may be decrypted to provide a decrypted signature. The ticket may be validated in response to the request based on evaluating the decrypted signature. A response can be provided to the requestor based on the validation, and the response can grant the requestor access to the given resource if the validation determines the ticket to be authentic and authorized for the given resource or the response can deny the requestor access to the given resource if the validation determines to reject the ticket.

5. 发明授权

US10027531B1 Failover system and method for IP telephony 有权
公开(公告)号：US10027531B1
公开(公告)日：2018-07-17
申请号：US15184345
申请日：2016-06-16
申请人： ShoreTel, Inc.
发明人： Kent A. Fritz
IPC分类号： H04L12/26 , H04L12/24 , H04L29/12 , H04M7/00 , H04L12/939 , H04L29/14
CPC分类号： H04L41/0654 , H04L41/0663 , H04L49/552 , H04L61/2007 , H04L65/1053 , H04L65/80 , H04L67/1034 , H04L69/40 , H04M7/006 , H04M7/0084
摘要： A failover system includes a plurality of configuration controllers and a plurality of switches. The switches include a site proxy, a failover module and a routing table. A first site proxy of a first switch is designated as the active proxy and controls failover in the event a switch fails or otherwise becomes unavailable. A second site proxy of a second switch is designated as the backup proxy and controls failover in the event the first switch fails or otherwise becomes unavailable. In the event a switch fails or otherwise becomes available, the active proxy interacts with the configuration controller and reassigns the extensions associated with the failed switch to a different switch of the plurality of switches. If a configuration controller fails or otherwise becomes unavailable, another configuration controller becomes active and establishes communication with the plurality of switches to maintain the operational status of the IP telephony system.

6. 发明授权

US09979822B1 Method and system for specifying and processing telephony sessions 有权
公开(公告)号：US09979822B1
公开(公告)日：2018-05-22
申请号：US15586824
申请日：2017-05-04
申请人： ShoreTel, Inc.
发明人： Andrew M Brezinsky , Andrew L Ortlieb , Thomas J Kells , Brian D Moe
IPC分类号： H04M3/00 , H04M5/00 , H04M3/51 , H04L29/06 , H04M7/00 , H04M3/42
CPC分类号： H04M3/5166 , G06F8/34 , G06F8/41 , H04L65/1006 , H04L65/1046 , H04L65/1069 , H04M3/4938 , H04M3/5183 , H04M3/527 , H04M7/0021
摘要： A method and system of controlling telephony sessions, the method comprising the steps of providing a platform server operated by a service provider, the platform server programmed to perform the steps of, providing an interface for use by a developer associated with a first client for specifying at least one interactive telephony (IT) application in a scripted language that includes application program interface (API) extensions associated with different IT functions, receiving input via the interface selecting and ordering the IT functions to specify at least a first IT application, storing the at least a first IT application in a database, receiving a call from a first customer, running the first IT application to elicit information from the first customer independent of the first client and in response to input received from the first customer, linking the first customer to a specific phone extension associated with the first client.

7. 发明授权

US09979795B1 Managing presence state 有权
公开(公告)号：US09979795B1
公开(公告)日：2018-05-22
申请号：US15152764
申请日：2016-05-12
申请人： SHORETEL, INC.
发明人： Michael S. W. Tovino
IPC分类号： G06F15/16 , H04L29/08
CPC分类号： H04L67/24 , H04L67/10 , H04L67/18
摘要： A client application server (CAS) can include a presence layer configured to compute a published presence state for a client of the given CAS that characterizes at least one of an ability and a willingness of the client to communicate with another communication endpoint. The presence layer can also be configured to provide the published presence state for the client to a presence layer of at least another CAS according to a subscription request provided from the another CAS.

8. 发明申请

US20180077281A1 MEDIA ON HOLD FEATURES IN A VOIP SYSTEM 审中-公开
公开(公告)号：US20180077281A1
公开(公告)日：2018-03-15
申请号：US15814285
申请日：2017-11-15
申请人： ShoreTel, Inc.
发明人： Chakradhar Kondapalli , Jason Miller , Glenn Hessler , Thomas E. Miller
IPC分类号： H04M3/428
CPC分类号： H04M3/4285 , H04M7/006
摘要： A method for providing file-based media on hold (MOH) services in a Voice over Internet Protocol (VoIP) system includes selecting an MOH file and streaming digital content of the MOH file to a communication device while a call is on hold. If the call is removed from hold and placed back on hold a second time, the digital content of the MOH file is streamed to the communication device while the call is on hold the second time. The digital content is streamed from substantially a beginning of the MOH file to a first stopping point while the call is on hold the first time, and from substantially the first stopping point to a second stopping point while the call is on hold the second time.

9. 发明申请

US20160294893A1 ORGANIZING CONVERSATIONS IN COMMUNICATION NETWORKS 审中-公开
标题翻译：组织通信网络中的对话
公开(公告)号：US20160294893A1
公开(公告)日：2016-10-06
申请号：US14679453
申请日：2015-04-06
申请人： ShoreTel, Inc.
发明人： Michael S. W. Tovino
IPC分类号： H04L29/06 , H04L12/58 , H04M7/00
CPC分类号： H04L65/4007 , H04L51/046 , H04L51/16 , H04L65/403 , H04L67/22 , H04M1/2535 , H04M7/006 , H04M2250/60
摘要： A method for organizing communications between parties in a Voice over Internet Protocol (VoIP) system includes monitoring, a plurality of different forms of communication between a first party associated with the VoIP client application and other parties, at least some of the plurality of different forms of communication provided by different communication servers. The method includes assigning, by the VoIP client application, a conversation tag to a communication fragment between the first party and one or more of the other parties, the conversation tag corresponding to the first party and one or more of the other parties. The method further includes forming, at the VoIP client application, a conversation history between the first party and the one or more of the other parties by identifying in a memory the communication fragment based on the associated conversation tag and at least one other communication fragment associated with the same conversation tag.
摘要翻译：用于组织互联网协议语音（VoIP）系统中的各方之间的通信的方法包括监视与VoIP客户端应用程序相关联的第一方与其他方之间的多种不同形式的通信，所述多种不同形式中的至少一些由不同的通信服务器提供的通信。所述方法包括：通过所述VoIP客户端应用将会话标签分配给所述第一方与一方或多方之间的通信片段，所述对话标签对应于所述第一方和一方或多方的其他方。所述方法还包括在所述VoIP客户端应用处，通过在存储器中识别所述通信片段，基于所述相关联的会话标签和至少一个其他通信片段相关联来在所述VoIP客户端应用程序之间形成所述第一方与所述一个或多个其他方之间的对话历史使用相同的会话标签。

10. 发明申请

US20150350080A1 DETERMINING CAPACITY OF VIRTUAL DEVICES IN A VOICE OVER INTERNET PROTOCOL SYSTEM 有权
标题翻译：通过互联网协议系统确定虚拟设备在语音中的能力
公开(公告)号：US20150350080A1
公开(公告)日：2015-12-03
申请号：US14291444
申请日：2014-05-30
申请人： ShoreTel, Inc.
发明人： Dohoon Kim , Howard Yin
IPC分类号： H04L12/801 , G06F9/455 , H04L29/06 , H04L12/26 , H04L12/927
CPC分类号： H04L47/781 , H04L41/0853 , H04L43/0817 , H04L47/12 , H04L47/80 , H04L47/822 , H04L65/1046 , H04L65/1059 , H04L65/403 , H04L65/80
摘要： A method for determining a capacity of a virtual machine configured as a telephony device in a VoIP system includes determining a resource configuration of the virtual machine including a number of CPU cores, a CPU clock rate, or a memory size. The virtual machine may be configured as a trunk, conference bridge, phone switch, session border controller, router, or another device in the VoIP system. The method also includes sending the resource configuration from the virtual machine to a VoIP system configuration application. The VoIP system configuration application may be an application running on the virtual machine or an application running on a server separate from the virtual machine. At the VoIP system configuration application, a capacity of the virtual machine is determined based on the resource configuration. The capacity determines a number and type of telephony features supported by the telephony device in the VoIP system.
摘要翻译：一种用于确定配置为VoIP系统中的电话设备的虚拟机的容量的方法包括确定包括多个CPU核心，CPU时钟速率或存储器大小的虚拟机的资源配置。虚拟机可以配置为VoIP系统中的中继，会议桥，电话交换机，会话边界控制器，路由器或其他设备。该方法还包括将资源配置从虚拟机发送到VoIP系统配置应用。 VoIP系统配置应用可以是在虚拟机上运行的应用或者在与虚拟机分离的服务器上运行的应用。在VoIP系统配置应用中，基于资源配置来确定虚拟机的容量。该容量确定VoIP系统中电话设备支持的电话功能的数量和类型。

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