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1. 发明申请

US20150373197A1 METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING 有权
标题翻译：用于管理具有文本消息的交互通信的方法和系统
公开(公告)号：US20150373197A1
公开(公告)日：2015-12-24
申请号：US14718030
申请日：2015-05-20
申请人： SOUNDBITE COMMUNICATIONS, INC.
发明人： Timothy R. Segall , Boris Greenberg
IPC分类号： H04M3/51 , H04W4/12
CPC分类号： H04M3/5183 , G06F17/2765 , H04L51/02 , H04M3/42059 , H04M3/42382 , H04M3/44 , H04M3/5158 , H04W4/12
摘要： A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling.
摘要翻译：消息平台包括文本消息传递子系统，其包括一组增强功能，其有助于实现具有对出站消息创建或入站消息处理的高级别和细粒度控制的多信道通信策略。

2. 发明授权

US09167083B2 Identifying recycled telephone numbers 有权
标题翻译：识别回收的电话号码
公开(公告)号：US09167083B2
公开(公告)日：2015-10-20
申请号：US14542696
申请日：2014-11-17
申请人： Soundbite Communications, Inc.
发明人： Michael N. B. Scully
IPC分类号： H04M3/42 , H04W8/28
CPC分类号： H04M3/42059 , H04W4/16 , H04W8/28
摘要： An automated method begins by receiving a list of numbers that have been de-activated by a carrier. Periodically, and for each number, a request is made to identify a current carrier for the number. If the current carrier matches the carrier that provided the de-activation information, the mobile number is considered to be in a first state, i.e., shut off and returned to a pool of numbers that are available to this same carrier. Upon a determination that the number is in the first state, the provider issues a request to any opt-in database to delete any express consent or other similar data associated with the number. If, however, the number does not match the carrier of deactivation, the number is considered to be in a second state, i.e., likely to have been ported by the same user to a new carrier. This state is logged in an audit trail.
摘要翻译：自动化方法开始于接收由运营商取消激活的号码列表。定期地，并且对于每个号码，请求确定该号码的当前载波。如果当前载波与提供去激活信息的载波匹配，则认为移动号码处于第一状态，即关闭并返回到可用于该相同载波的号码池。在确定号码处于第一状态时，提供者向任何选择加入数据库发出请求，以删除与该号码相关联的任何明示同意或其他类似数据。然而，如果该号码与去激活的载波不匹配，则该号码被认为处于第二状态，即可能已被同一用户移植到新载波。此状态记录在审计跟踪中。

3. 发明授权

US08891750B2 Identifying recycled telephone numbers 有权
标题翻译：识别回收的电话号码
公开(公告)号：US08891750B2
公开(公告)日：2014-11-18
申请号：US13710499
申请日：2012-12-11
申请人： Soundbite Communications, Inc.
发明人： Michael N. B. Scully
IPC分类号： H04M3/42 , H04W4/16
CPC分类号： H04M3/42059 , H04W4/16 , H04W8/28
摘要： An automated method begins by receiving a list of numbers that have been de-activated by a carrier. Periodically, and for each number, a request is made to identify a current carrier for the number. If the current carrier matches the carrier that provided the de-activation information, the mobile number is considered to be in a first state, i.e., shut off and returned to a pool of numbers that are available to this same carrier. Upon a determination that the number is in the first state, the provider issues a request to any opt-in database to delete any express consent or other similar data associated with the number. If, however, the number does not match the carrier of deactivation, the number is considered to be in a second state, i.e., likely to have been ported by the same user to a new carrier. This state is logged in an audit trail.
摘要翻译：自动化方法开始于接收由运营商取消激活的号码列表。定期地，并且对于每个号码，请求确定该号码的当前载波。如果当前载波与提供去激活信息的载波匹配，则认为移动号码处于第一状态，即关闭并返回到可用于该相同载波的号码池。在确定号码处于第一状态时，提供者向任何选择加入数据库发出请求，以删除与该号码相关联的任何明示同意或其他类似数据。然而，如果该号码与去激活的载波不匹配，则该号码被认为处于第二状态，即可能已被同一用户移植到新载波。此状态记录在审计跟踪中。

4. 发明申请

US20140169550A1 Robust DTMF detection in an unreliable voice-over-IP (VoIP) environment 有权
标题翻译：在不可靠的IP语音（VoIP）环境中实现强大的DTMF检测
公开(公告)号：US20140169550A1
公开(公告)日：2014-06-19
申请号：US13717209
申请日：2012-12-17
申请人： SOUNDBITE COMMUNICATIONS, INC.
发明人： Christopher M. Rienzo , Brian P. Davis
IPC分类号： H04M3/51
CPC分类号： H04M7/1295 , H04L65/608 , H04M3/5158 , H04Q1/453
摘要： A method to discriminate a signal as a DTMF digit is operative in a service provider having a VoIP-based media server. The media server accepts both in-band DTMF and RTP telephone events. A digit detection module receives as input a data stream that may include one or more DTMF digits. The module processes the input data stream and provides, as output, an indication of what digit(s) have been detected and from what source (e.g., in-band audio, an RTP 2833 telephone event, of both). The output is then further processed by a discrimination algorithm to make a final digit determination. If RTP telephone events are detected, the algorithm prefers them and ignores in-band DTMF until the call ends or the media is re-negotiated. The approach detects when duplicate digits of differing types are initially received and only accepts one of them, regardless of spacing or duration.
摘要翻译：将信号识别为DTMF数字的方法在具有基于VoIP的媒体服务器的服务提供商中可操作。媒体服务器接受带内DTMF和RTP电话事件。数字检测模块作为输入接收可以包括一个或多个DTMF数字的数据流。该模块处理输入数据流，并提供已经检测到哪些数字的指示，以及从什么源（例如，带内音频，两者的RTP 2833电话事件）提供输入数据流。然后通过鉴别算法进一步处理输出以进行最终数字确定。如果检测到RTP电话事件，则算法更喜欢它们，并忽略带内DTMF，直到通话结束或媒体被重新协商为止。该方法检测到不同类型的重复数字最初被接收并且只接受其中一个，而不考虑间隔或持续时间。

5. 发明授权

US09680993B2 Managing interactive communications campaigns with reduced customer-to-agent connection latency 有权
公开(公告)号：US09680993B2
公开(公告)日：2017-06-13
申请号：US15089143
申请日：2016-04-01
申请人： Soundbite Communications, Inc.
发明人： Timothy R. Segall , Damon Weinstein
IPC分类号： H04M3/00 , H04M3/51 , H04M3/42 , H04M3/523
CPC分类号： H04M3/5158 , H04M3/42365 , H04M3/51 , H04M3/5183 , H04M3/5191 , H04M3/5233
摘要： A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents.

6. 发明授权

US09473635B2 Method and system for managing interactive communications campaigns 有权
公开(公告)号：US09473635B2
公开(公告)日：2016-10-18
申请号：US14977331
申请日：2015-12-21
申请人： Soundbite Communications, Inc.
发明人： Damon Weinstein , Timothy R. Segall , Vincent E. Laiosa
IPC分类号： H04M3/00 , H04M5/00 , H04M3/51 , H04M3/523 , H04M3/493
CPC分类号： H04M3/5175 , H04M3/493 , H04M3/5158 , H04M3/5166 , H04M3/5191 , H04M3/523
摘要： A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered.

7. 发明授权

US09344570B2 Managing interactive communications campaigns with customer recovery 有权
公开(公告)号：US09344570B2
公开(公告)日：2016-05-17
申请号：US14088360
申请日：2013-11-23
申请人： Soundbite Communications, Inc.
发明人： Timothy R. Segall , Chris Bohlin
IPC分类号： H04M3/51 , H04M3/523 , G06Q10/00
CPC分类号： H04M3/5158 , H04M3/5141 , H04M3/5191 , H04M2203/407
摘要： A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). The CSM may be used to implement a recovery strategy using a dialer pass.

8. 发明授权

US09219817B2 Method and system for managing interactive communications campaigns 有权
标题翻译：管理交互式通讯活动的方法和系统
公开(公告)号：US09219817B2
公开(公告)日：2015-12-22
申请号：US14678893
申请日：2015-04-03
申请人： Soundbite Communications, Inc.
发明人： Damon Weinstein , Timothy R. Segall , Vincent E. Laiosa
IPC分类号： H04M3/00 , H04M5/00 , H04M3/51 , H04M3/493 , H04M3/523
CPC分类号： H04M3/5175 , H04M3/493 , H04M3/5158 , H04M3/5166 , H04M3/5191 , H04M3/523
摘要： A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered.
摘要翻译：业务实体创建和管理通信活动的基于Web的解决方案，例如向目标收件人提供连接到第三方呼叫中心的机会的广告系列。提供网络界面以使业务实体客户能够创建一组一个或多个规则，当在活动期间被触发时，使得解决方案基于活动性能实时地实时地执行某些控制动作。优选地，该活动性能被间接测量，即不需要直接连接到本地呼叫中心ACD。该界面为业务实体客户提供了方便易用的显示屏，用于标识已经（或可能准备进行）触发的任何规则，以及当前活动状态。当触发客户可配置规则时，系统采取控制措施（例如，活动暂停，调整出站呼叫率等）。

9. 发明申请

US20150249746A1 METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH CALL PACING 有权
标题翻译：用于管理交互式通信的方法和系统
公开(公告)号：US20150249746A1
公开(公告)日：2015-09-03
申请号：US14709351
申请日：2015-05-11
申请人： SOUNDBITE COMMUNICATIONS, INC.
发明人： Timothy R. Segall
IPC分类号： H04M3/523 , H04M3/51
CPC分类号： H04M3/5235 , H04M3/5158 , H04M3/5191 , H04M3/5232
摘要： A Web-based hosted system through which business entities create and manage communications campaigns. The system carries out a communications campaign on behalf of a client. A campaign is a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. An agent typically is a contact center operator. A skill group is a set of agents that are trained to handle a given script. Call pacing enhancements are implemented to allow simultaneous progress on multiple sub-campaigns under a skill group. The techniques enable control over the pacing of individual sub-campaigns when multiple sub-campaigns are running under a single skill group. The service also provides a framework by which a set of “pluggable” pacing models are provisioned and managed, preferably on a per-model basis.
摘要翻译：业务实体创建和管理通信活动的基于Web的托管系统。系统代表客户进行通信活动。广告系列是使用一个或多个子广告系列拨打联系人列表的一系列电话。子广告系列将联系人列表，脚本和时间框架相关联。代理商通常是联络中心运营商。技能组是经过训练以处理给定脚本的一组代理。实施呼叫起搏增强功能，以允许在技能组下的多个子广告系列上同时进行。当多个子广告系列在单个技能组下运行时，这些技术可以控制各个子广告系列的投放安排。该服务还提供了一个框架，通过该框架，一组“可插拔”起搏模型被配置和管理，优选地基于每个模型。

10. 发明申请

US20150215460A1 Method and System for Managing Interactive Communications Campaigns 有权
标题翻译：管理互动交流活动的方法和系统
公开(公告)号：US20150215460A1
公开(公告)日：2015-07-30
申请号：US14678893
申请日：2015-04-03
申请人： Soundbite Communications, Inc.
发明人： Damon Weinstein , Timothy R. Segall , Vincent E. Laiosa
IPC分类号： H04M3/51 , H04M3/493
CPC分类号： H04M3/5175 , H04M3/493 , H04M3/5158 , H04M3/5166 , H04M3/5191 , H04M3/523
摘要： A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered.
摘要翻译：业务实体创建和管理通信活动的基于Web的解决方案，例如向目标收件人提供连接到第三方呼叫中心的机会的广告系列。提供网络界面以使业务实体客户能够创建一组一个或多个规则，当在活动期间被触发时，使得解决方案基于活动性能实时地实时地执行某些控制动作。优选地，该活动性能被间接测量，即不需要直接连接到本地呼叫中心ACD。该界面为业务实体客户提供了方便易用的显示屏，用于标识已经（或可能准备进行）触发的任何规则，以及当前活动状态。当触发客户可配置规则时，系统采取控制措施（例如，活动暂停，调整出站呼叫率等）。

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