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1. 发明申请

US20110191128A1 Method and Apparatus for Creating a Monitoring Template for a Business Process 审中-公开
标题翻译：用于创建业务流程监控模板的方法和设备
公开(公告)号：US20110191128A1
公开(公告)日：2011-08-04
申请号：US12696486
申请日：2010-01-29
申请人： Tian J. Chao , Sreeram Ramakrishnan
发明人： Tian J. Chao , Sreeram Ramakrishnan
IPC分类号： G06Q10/00 , G06F17/30
CPC分类号： G06Q10/063 , G06Q10/067
摘要： Methods and apparatus are provided for creating a monitoring template for a business process. A monitoring template for a business process monitoring system is generated by providing a predefined schema definition for the monitoring template, wherein the predefined schema definition comprises a predefined format for describing the business process monitoring system using one or more predefined keywords, wherein the predefined schema definition comprises at least one monitoring model element that allows a user to specify one or more monitoring elements required to generate the business process monitoring system; and receiving a specification of the one or more monitoring elements from the user. The monitoring template can be used, for example, to generate deployable code for an operational runtime version of the business process monitoring system. The monitoring template allows monitoring models and business process monitoring systems to be reused.
摘要翻译：提供了用于为业务流程创建监控模板的方法和装置。通过为监控模板提供预定义的模式定义来生成业务流程监控系统的监控模板，其中预定义模式定义包括用于描述使用一个或多个预定义关键字的业务流程监控系统的预定格式，其中预定义模式定义包括至少一个监视模型元素，其允许用户指定生成业务过程监控系统所需的一个或多个监视元素; 以及从用户接收一个或多个监视元素的规范。例如，监控模板可以用于为业务流程监控系统的运行版本生成可部署代码。监控模板允许监控模型和业务流程监控系统被重用。

2. 发明申请

US20100004941A1 Method and Apparatus for Generating Customized Provisioning Workflows from One Flow Models 审中-公开
标题翻译：用于从一个流模型生成定制供应工作流的方法和装置
公开(公告)号：US20100004941A1
公开(公告)日：2010-01-07
申请号：US12167166
申请日：2008-07-02
申请人： Huang-Yang Chang , Santhosh Babu Kumaran , Sreeram Ramakrishnan , Debanjan Saha
发明人： Huang-Yang Chang , Santhosh Babu Kumaran , Sreeram Ramakrishnan , Debanjan Saha
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06
摘要： A method and apparatus for provisioning customized information technology (IT) service workflows based on selection and concatenation. The method and apparatus matches tasks required to fulfill service requests to existing models and creates alternative service models to perform similar requests. The method and apparatus enables the development of customized run-time workflow and service task artifacts in response to information technology (IT) service requests based on selection and concatenation such that known and alternative workflows are quickly and reliably provisioned. The customized workflows are also compliant with process optimization methods such as Lean Six Sigma, Kaizen and others.
摘要翻译：一种用于基于选择和级联来提供定制信息技术（IT）服务工作流的方法和装置。该方法和装置将满足对现有模型的服务请求所需的任务进行匹配，并创建替代服务模型来执行类似的请求。该方法和装置使得能够基于选择和连接来响应于信息技术（IT）服务请求而开发定制的运行时工作流和服务任务工件，使得快速且可靠地提供已知和可选的工作流。定制的工作流程也符合过程优化方法，如精益六西格玛，Kaizen等。

3. 发明申请

US20110191143A1 Method and Apparatus for Specifying Monitoring Intent of a Business Process or Monitoring Template 审中-公开
标题翻译：用于指定业务流程或监控模板监控意图的方法和装置
公开(公告)号：US20110191143A1
公开(公告)日：2011-08-04
申请号：US12696480
申请日：2010-01-29
申请人： Tian J. Chao , Sreeram Ramakrishnan
发明人： Tian J. Chao , Sreeram Ramakrishnan
IPC分类号： G06Q10/00 , G06N5/02
CPC分类号： G06Q10/0637 , G06Q10/067
摘要： Methods and apparatus are provided for specifying a monitoring intent of a business process or a monitoring template. A monitoring intent of a business process monitoring system is defined by providing a predefined schema definition for the monitoring intent, wherein the predefined schema definition comprises a predefined format for describing the monitoring intent using one or more predefined keywords, wherein the predefined schema definition comprises a description of the monitoring intent and one or more contextual keywords; and receiving a specification of the description and the one or more contextual keywords from the user. The monitoring intent generally specifies one or more monitoring requirements of the business process monitoring system. The monitoring intent of a business process or a monitoring template may be matched with one or more search keywords. The predefined schema definition for the description comprises a set of expression rules.
摘要翻译：提供了用于指定业务流程或监控模板的监视意图的方法和装置。通过为监视意图提供预定义的模式定义来定义业务流程监视系统的监视意图，其中预定义模式定义包括用于使用一个或多个预定义关键字描述监视意图的预定义格式，其中预定义模式定义包括监控意图的描述和一个或多个上下文关键字; 以及从用户接收描述的说明和一个或多个上下文关键字。监控意图通常指定业务流程监控系统的一个或多个监控要求。业务流程或监控模板的监控意图可能与一个或多个搜索关键字匹配。描述的预定义模式定义包括一组表达规则。

4. 发明申请

US20100002864A1 Method and System for Discerning Learning Characteristics of Individual Knowledge Worker and Associated Team In Service Delivery 审中-公开
标题翻译：个人知识工作者和相关团队在服务交付中的学习特征的方法与系统
公开(公告)号：US20100002864A1
公开(公告)日：2010-01-07
申请号：US12167196
申请日：2008-07-02
申请人： Abhijit Bose , Hung-Yang Chang , Sreeram Ramakrishnan , Debanjan Saha
发明人： Abhijit Bose , Hung-Yang Chang , Sreeram Ramakrishnan , Debanjan Saha
IPC分类号： H04M3/00
CPC分类号： G06Q10/10
摘要： A method and system for measuring the learning ability and productivity of knowledge workers related to the delivery of services in service industry sectors, such as information technology (IT), healthcare and accounting. The method and system applies broadly to service domains that have a strong correlation between the learning ability and skill level of workers wherein the correlation affects the quality of service delivery. Utilizing data mining techniques, the method and system captures, analyzes and benchmarks individual knowledge worker's skill(s) in order to normalize individual service agent proficiencies. The normalized service agent proficiencies allows the relative learning and skill indices of the individual service agents to be determined such that the skills and learning abilities of individual service agents to be determined. The method and system allows best practices and training thresholds to be determined.
摘要翻译：一种用于衡量与信息技术（IT），医疗保健和会计等服务业部门服务交付相关的知识型员工的学习能力和生产力的方法和系统。该方法和系统广泛适用于在相关性影响服务质量提供的工人的学习能力和技能水平之间具有强相关性的服务领域。利用数据挖掘技术，该方法和系统捕获，分析和基准个人知识工作者的技能，以便使各个服务代理人的熟练程度正常化。规范化的服务代理能力使得可以确定个人服务代理人的相对学习和技能指标，以确定个人服务代理人的技能和学习能力。该方法和系统允许确定最佳实践和训练阈值。

5. 发明申请

US20090183102A1 METHOD FOR ANNOTATING A PROCESS 审中-公开
标题翻译：提出过程的方法
公开(公告)号：US20090183102A1
公开(公告)日：2009-07-16
申请号：US12015020
申请日：2008-01-16
申请人： Milton H. Hernandez , Hani T. Jamjoom , Arjun Natarajan , Thirumal R. Nellutla , Sreeram Ramakrishnan , Debanjan Saha , Ramendra K. Sahoo , Anees A. Shaikh , Mithkal M. Smadi
发明人： Milton H. Hernandez , Hani T. Jamjoom , Arjun Natarajan , Thirumal R. Nellutla , Sreeram Ramakrishnan , Debanjan Saha , Ramendra K. Sahoo , Anees A. Shaikh , Mithkal M. Smadi
IPC分类号： G06F3/048
CPC分类号： G06Q10/0633 , G06Q10/06 , G06Q10/067
摘要： Techniques for annotating a process are provided. The techniques include identifying one or more annotation areas, obtaining one or more items of service process information, identifying one or more annotation attributes, and using the one or more annotation areas, one or more items of service process information and one or more annotation attributes to annotate a process. Techniques are also provided for creating an interactive mechanism.
摘要翻译：提供了注释过程的技术。这些技术包括识别一个或多个注释区域，获得服务过程信息的一个或多个项目，识别一个或多个注释属性，以及使用一个或多个注释区域，服务过程信息的一个或多个项目以及一个或多个注释属性注释一个进程。还提供了用于创建交互式机制的技术。

6. 发明授权

US09251491B2 Performance-aware enterprise components 有权
标题翻译：性能敏感的企业组件
公开(公告)号：US09251491B2
公开(公告)日：2016-02-02
申请号：US12627071
申请日：2009-11-30
申请人： Tian Jy Chao , Pankaj Dhoolia , Fenno F. Heath, III , Santhosh Kumaran , Shao Chun Li , Florian Pinel , Sreeram Ramakrishnan
发明人： Tian Jy Chao , Pankaj Dhoolia , Fenno F. Heath, III , Santhosh Kumaran , Shao Chun Li , Florian Pinel , Sreeram Ramakrishnan
IPC分类号： G06Q10/00 , G06Q10/06 , G06F11/34 , G06Q10/10
CPC分类号： G06Q10/0639 , G06F11/3409 , G06F2201/865 , G06Q10/06 , G06Q10/10
摘要： Techniques for generating and executing a performance-aware enterprise component (PAEC) are provided. The techniques include creating a performance-aware enterprise component definition, wherein an enterprise component is a component with defined behavior and data models that represent an enterprise capability and provide a service to a client through a defined interface, and wherein the definition comprises an extensible markup language file comprising process component lifecycle information, one or more data items to be used in the component lifecycle, and one or more performance metrics, and executing the performance-aware enterprise component, wherein executing the performance-aware enterprise component comprises reading the performance-aware enterprise component definition and one or more relationships with the one or more data items, and operating the component lifecycle, wherein operating the component lifecycle comprises using the one or more performance metrics within the component lifecycle to enable one or more localized changes to be made within the enterprise component.
摘要翻译：提供了生成和执行性能感知企业组件（PAEC）的技术。这些技术包括创建一个表现感知企业组件定义，其中企业组件是具有定义的行为和数据模型的组件，其表示企业能力，并通过定义的界面向客户端提供服务，并且其中定义包括可扩展标记语言文件，其包括过程组件生命周期信息，要在组件生命周期中使用的一个或多个数据项，以及一个或多个性能度量，以及执行所述性能感知企业组件，其中执行所述性能感知企业组件包括：意识到企业组件定义和与一个或多个数据项的一个或多个关系以及操作组件生命周期，其中操作组件生命周期包括使用组件生命周期内的一个或多个性能度量来启用一个或多个局部变化在企业组件内。

7. 发明授权

US08385534B2 Method for dispatching service requests 有权
标题翻译：调度服务请求的方法
公开(公告)号：US08385534B2
公开(公告)日：2013-02-26
申请号：US12103769
申请日：2008-04-16
申请人： Nikolaos Anerousis , Abhijit Bose , Aliza R. Heching , Milton H. Hernandez , Hani T. Jamjoom , Hoda Parvin , Sreeram Ramakrishnan , Debanjan Saha , Zon-Yin Shae
发明人： Nikolaos Anerousis , Abhijit Bose , Aliza R. Heching , Milton H. Hernandez , Hani T. Jamjoom , Hoda Parvin , Sreeram Ramakrishnan , Debanjan Saha , Zon-Yin Shae
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5233 , H04M3/5234 , H04M2201/18
摘要： Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents.
摘要翻译：提供了向一个或多个代理发送一个或多个服务请求的技术。这些技术包括获得每个服务请求的一个或多个属性，获得每个代理的一个或多个属性，从一个或多个代理队列中的每一个获得反馈，以及使用每个服务请求的一个或多个属性，一个或多个属性以及来自所述一个或多个代理队列中的每一个的反馈以确定用于为所述一个或多个服务请求中的每一个接收调度的一个或多个合适的代理。还提供了用于生成一个或多个服务请求的一个或多个属性以及一个或多个代理的一个或多个属性的数据库的技术。

8. 发明申请

US20120308975A1 Wellness Decision Support Services 审中-公开
标题翻译：健康决策支持服务
公开(公告)号：US20120308975A1
公开(公告)日：2012-12-06
申请号：US13153673
申请日：2011-06-06
申请人： Mark J.H. Hsiao , Pei-yun S. Hsueh , Sreeram Ramakrishnan , Liangzhao Zeng
发明人： Mark J.H. Hsiao , Pei-yun S. Hsueh , Sreeram Ramakrishnan , Liangzhao Zeng
IPC分类号： A63B69/00
CPC分类号： G06F19/3481 , G16H50/30
摘要： Techniques for providing one or more user-centric wellness decision support services are provided. The techniques include providing an interface that facilitates selection of a risk assessment model of interest for a user and an action plan to trigger one or more follow-up action items, applying the selected model to assess the user's wellness risk level based on one or more user wellness records, and applying the selected action plan to trigger one or more relevant disease management and lifestyle interventions.
摘要翻译：提供了提供一个或多个以用户为中心的健康决策支持服务的技术。这些技术包括提供便利选择用户感兴趣的风险评估模型的界面和触发一个或多个后续行动项目的动作计划，应用所选择的模型以基于一个或多个来评估用户的健康风险水平用户健康记录，并应用所选择的行动计划来触发一个或多个相关的疾病管理和生活方式干预。

9. 发明申请

US20110131080A1 Performance-Aware Enterprise Components 有权
标题翻译：性能感知企业组件
公开(公告)号：US20110131080A1
公开(公告)日：2011-06-02
申请号：US12627071
申请日：2009-11-30
申请人： Tian Jy Chao , Pankaj Dhoolia , Fenno F. Heath, III , Santhosh Kumaran , Shao Chun Li , Florian Pinel , Sreeram Ramakrishnan
发明人： Tian Jy Chao , Pankaj Dhoolia , Fenno F. Heath, III , Santhosh Kumaran , Shao Chun Li , Florian Pinel , Sreeram Ramakrishnan
IPC分类号： G06Q10/00
CPC分类号： G06Q10/0639 , G06F11/3409 , G06F2201/865 , G06Q10/06 , G06Q10/10
摘要： Techniques for generating and executing a performance-aware enterprise component (PAEC) are provided. The techniques include creating a performance-aware enterprise component definition, wherein an enterprise component is a component with defined behavior and data models that represent an enterprise capability and provide a service to a client through a defined interface, and wherein the definition comprises an extensible markup language file comprising process component lifecycle information, one or more data items to be used in the component lifecycle, and one or more performance metrics, and executing the performance-aware enterprise component, wherein executing the performance-aware enterprise component comprises reading the performance-aware enterprise component definition and one or more relationships with the one or more data items, and operating the component lifecycle, wherein operating the component lifecycle comprises using the one or more performance metrics within the component lifecycle to enable one or more localized changes to be made within the enterprise component.
摘要翻译：提供了生成和执行性能感知企业组件（PAEC）的技术。这些技术包括创建一个表现感知企业组件定义，其中企业组件是具有定义的行为和数据模型的组件，其表示企业能力，并通过定义的界面向客户端提供服务，并且其中定义包括可扩展标记语言文件，其包括过程组件生命周期信息，要在组件生命周期中使用的一个或多个数据项，以及一个或多个性能度量，以及执行所述性能感知企业组件，其中执行所述性能感知企业组件包括：意识到企业组件定义和与一个或多个数据项的一个或多个关系以及操作组件生命周期，其中操作组件生命周期包括使用组件生命周期内的一个或多个性能度量来启用一个或多个局部变化在企业组件内。

10. 发明申请

US20100005469A1 Method and System for Defining One Flow Models with Varied Abstractions for Scalable lean Implementations 审中-公开
标题翻译：用于定义可扩展精简实现的各种抽象的一个流模型的方法和系统
公开(公告)号：US20100005469A1
公开(公告)日：2010-01-07
申请号：US12167184
申请日：2008-07-02
申请人： Abhijit Bose , Huang-Yang Chang , Santhosh Babu Kumaran , Arjun Natarjan , Sreeram Ramakrishnan , Debanjan Saha , Ramendra K. Sahoo
发明人： Abhijit Bose , Huang-Yang Chang , Santhosh Babu Kumaran , Arjun Natarjan , Sreeram Ramakrishnan , Debanjan Saha , Ramendra K. Sahoo
IPC分类号： G06F9/44
CPC分类号： G06Q10/0637
摘要： A method and system for representing one or more families of existing processes in a composite abstraction such that process improvement techniques can be implemented in a more scalable manner. The invention enables abstracting a set of pre-defined process models into a composite model that represents sufficient operational details while being compliant with process improvement techniques such as, but not limited to, Lean Six Sigma, Kaizen, and others (collectively “lean” techniques). The invention provides the ability to flexibly represent the operational and lean-related information in varied abstraction levels at different stages of the process as and when necessary. The invention provides the ability to dynamically generate and represent process models based on user-selected defining characteristics (or attributes) used for process “family” formation. This allows users to define process models based on a set of customized attributes deemed critical by that particular user, including the ability to prioritize the selected attributes.
摘要翻译：一种用于表示复合抽象中现有过程的一个或多个系列的方法和系统，使得可以以更可扩展的方式实现过程改进技术。本发明使得能够将一组预定义的过程模型抽象成为表示足够的操作细节的复合模型，同时符合过程改进技术，例如但不限于精益六西格玛，开发者等（统称为“精益”技术））。本发明提供了在必要时在不同阶段的不同抽象级别灵活地表示操作和精益相关信息的能力。本发明提供了基于用于过程“家庭”形成的用户选择的定义特征（或属性）来动态生成和表示过程模型的能力。这允许用户基于由该特定用户认为关键的一组定制属性来定义过程模型，包括对所选属性进行优先排序的能力。

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