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1. 发明授权

US09565302B2 Automatic contextual media recording and processing utilizing speech analytics 有权
标题翻译：使用语音分析的自动上下文媒体记录和处理
公开(公告)号：US09565302B2
公开(公告)日：2017-02-07
申请号：US14547544
申请日：2014-11-19
申请人： AT&T Intellectual Property I, L.P.
发明人： David Anderson
IPC分类号： H04M1/64 , H04M3/42 , G10L15/26 , H04M3/51 , H04M1/656
CPC分类号： H04M3/42221 , G10L15/26 , G10L15/265 , H04M1/656 , H04M3/51 , H04M3/5175 , H04M3/5183 , H04M2201/40 , H04M2203/301 , H04M2203/303 , H04M2203/5018
摘要： Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module.
摘要翻译：提供实施例用于基于媒体的上下文在通信网络中的媒体的自动实时记录和处理。在一个实施例中，媒体流被接收在通信网络中的服务平台中的分析模块中。媒体流可以表示呼叫方和网络中的呼叫中心之间的通信会话。分析传入的媒体蒸汽以识别包括通信会话的上下文的单词。然后确定通信会话的上下文是否与可以自动触发保持通信会话记录的服务平台相关联的一组业务规则相关。如果通信会话的上下文与业务规则集相关联，则在记录模块上实时地自动触发通信会话的保留。

2. 发明申请

US20130083904A1 AUTOMATIC CONTEXTUAL MEDIA RECORDING AND PROCESSING UTILIZING SPEECH ANALYTICS 有权
公开(公告)号：US20130083904A1
公开(公告)日：2013-04-04
申请号：US13687430
申请日：2012-11-28
申请人： AT&T Intellectual Property I, L.P.
发明人： David Anderson
IPC分类号： H04M1/656
CPC分类号： H04M3/42221 , G10L15/26 , G10L15/265 , H04M1/656 , H04M3/51 , H04M3/5175 , H04M3/5183 , H04M2201/40 , H04M2203/301 , H04M2203/303 , H04M2203/5018
摘要： Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module.

3. 发明申请

US20150071419A1 AUTOMATIC CONTEXTUAL MEDIA RECORDING AND PROCESSING UTILIZING SPEECH ANALYTICS 有权
标题翻译：自动语音媒体记录和处理利用语音分析
公开(公告)号：US20150071419A1
公开(公告)日：2015-03-12
申请号：US14547544
申请日：2014-11-19
申请人： AT&T Intellectual Property I, L.P.
发明人： David Anderson
IPC分类号： H04M3/42
CPC分类号： H04M3/42221 , G10L15/26 , G10L15/265 , H04M1/656 , H04M3/51 , H04M3/5175 , H04M3/5183 , H04M2201/40 , H04M2203/301 , H04M2203/303 , H04M2203/5018
摘要： Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module.
摘要翻译：提供实施例用于基于媒体的上下文在通信网络中的媒体的自动实时记录和处理。在一个实施例中，媒体流被接收在通信网络中的服务平台中的分析模块中。媒体流可以表示呼叫方和网络中的呼叫中心之间的通信会话。分析传入的媒体蒸汽以识别包括通信会话的上下文的单词。然后确定通信会话的上下文是否与可以自动触发保持通信会话记录的服务平台相关联的一组业务规则相关。如果通信会话的上下文与业务规则集相关联，则在记录模块上实时地自动触发通信会话的保留。

4. 发明授权

US08917829B2 Automatic contextual media recording and processing utilizing speech analytics 有权
标题翻译：使用语音分析的自动上下文媒体记录和处理
公开(公告)号：US08917829B2
公开(公告)日：2014-12-23
申请号：US13687430
申请日：2012-11-28
申请人： AT&T Intellectual Property I, L.P.
发明人： David Anderson
IPC分类号： H04M1/64 , H04M1/656 , G10L15/26 , H04M3/42 , H04M3/51
CPC分类号： H04M3/42221 , G10L15/26 , G10L15/265 , H04M1/656 , H04M3/51 , H04M3/5175 , H04M3/5183 , H04M2201/40 , H04M2203/301 , H04M2203/303 , H04M2203/5018
摘要： Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module.
摘要翻译：提供实施例用于基于媒体的上下文在通信网络中的媒体的自动实时记录和处理。在一个实施例中，媒体流被接收在通信网络中的服务平台中的分析模块中。媒体流可以表示呼叫方和网络中的呼叫中心之间的通信会话。分析传入的媒体蒸汽以识别包括通信会话的上下文的单词。然后确定通信会话的上下文是否与可以自动触发保持通信会话记录的服务平台相关联的一组业务规则相关。如果通信会话的上下文与业务规则集相关联，则在记录模块上实时地自动触发通信会话的保留。

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