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1. 发明申请

US20200293394A1 INTERACTIVE TROUBLESHOOTING ASSISTANT 审中-公开
公开(公告)号：US20200293394A1
公开(公告)日：2020-09-17
申请号：US16352441
申请日：2019-03-13
申请人： Accenture Global Solutions Limited
发明人： Kumar Abhinav , Alpana Dubey , Sakshi Jain , Michael L. Duncan , Nitish Bhardwaj , Niyati Singal
IPC分类号： G06F11/07 , G06T7/00 , G06K9/00 , G06K9/46
摘要： An interactive troubleshooting assistant and method for troubleshooting a system in real time to repair (fix) one or more problems in a system is disclosed. The interactive troubleshooting assistant and method may include receiving multimodal inputs from sensors, wearable devices, a person, etc. that may be input into a feature extractor including attention layers and pre-processing units of a cloud computing system hosted by one or more servers, such as a private cloud system. A pre-processing unit converts the raw multimodal input into a structed form so that an attention layer can give weights to features provided by the pre-processing unit according to their importance. The weighted extracted features may be provided to an actions predictor. The actions predictor generates the most suitable action based on the weighted extracted features generated by the feature extractor based on the multimodal inputs. After the most suitable action is performed, the interactive troubleshooting assistant considers new information from multimodal inputs so that the interactive troubleshooting assistant can provide the next recommended action. The interactive troubleshooting assistant may repeat these operations until the repair is completed.

2. 发明授权

US11562227B2 Interactive assistant 有权
公开(公告)号：US11562227B2
公开(公告)日：2023-01-24
申请号：US16352476
申请日：2019-03-13
申请人： Accenture Global Solutions Limited
发明人： Kumar Abhinav , Alpana Dubey , Sakshi Jain , Michael L. Duncan , Nitish Bhardwaj , Niyati Singal
IPC分类号： G06N3/08 , G06T7/00 , G06F9/451
摘要： An interactive troubleshooting assistant and method for troubleshooting a system in real time to repair (fix) one or more problems in a system is disclosed. The interactive troubleshooting assistant and method may include receiving multimodal inputs from sensors, wearable devices, a person, etc. that may be input into a feature extractor including attention layers and pre-processing units of a cloud computing system hosted by one or more servers, such as a private cloud system. A pre-processing unit converts the raw multimodal input into a structed form so that an attention layer can give weights to features provided by the pre-processing unit according to their importance. The weighted extracted features may be provided to an actions predictor. The actions predictor generates the most suitable action based on the weighted extracted features generated by the feature extractor based on the multimodal inputs. After the most suitable action is performed, the interactive troubleshooting assistant considers new information from multimodal inputs so that the interactive troubleshooting assistant can provide the next recommended action. The interactive troubleshooting assistant may repeat these operations until the repair is completed.

3. 发明授权

US10901834B2 Interactive troubleshooting assistant 有权
公开(公告)号：US10901834B2
公开(公告)日：2021-01-26
申请号：US16352441
申请日：2019-03-13
申请人： Accenture Global Solutions Limited
发明人： Kumar Abhinav , Alpana Dubey , Sakshi Jain , Michael L. Duncan , Nitish Bhardwaj , Niyati Singal
IPC分类号： G06F11/00 , G06F11/07 , G06T7/00 , G06K9/00 , G06K9/46 , G06F40/20
摘要： An interactive troubleshooting assistant and method for troubleshooting a system in real time to repair (fix) one or more problems in a system is disclosed. The interactive troubleshooting assistant and method may include receiving multimodal inputs from sensors, wearable devices, a person, etc. that may be input into a feature extractor including attention layers and pre-processing units of a cloud computing system hosted by one or more servers, such as a private cloud system. A pre-processing unit converts the raw multimodal input into a structed form so that an attention layer can give weights to features provided by the pre-processing unit according to their importance. The weighted extracted features may be provided to an actions predictor. The actions predictor generates the most suitable action based on the weighted extracted features generated by the feature extractor based on the multimodal inputs. After the most suitable action is performed, the interactive troubleshooting assistant considers new information from multimodal inputs so that the interactive troubleshooting assistant can provide the next recommended action. The interactive troubleshooting assistant may repeat these operations until the repair is completed.

4. 发明申请

US20200293877A1 INTERACTIVE ASSISTANT 审中-公开
公开(公告)号：US20200293877A1
公开(公告)日：2020-09-17
申请号：US16352476
申请日：2019-03-13
申请人： Accenture Global Solutions Limited
发明人： Kumar Abhinav , Alpana Dubey , Sakshi Jain , Michael L. Duncan , Nitish Bhardwaj , Niyati Singal
IPC分类号： G06N3/08 , G06F9/451 , G06T7/00
摘要： An interactive troubleshooting assistant and method for troubleshooting a system in real time to repair (fix) one or more problems in a system is disclosed. The interactive troubleshooting assistant and method may include receiving multimodal inputs from sensors, wearable devices, a person, etc. that may be input into a feature extractor including attention layers and pre-processing units of a cloud computing system hosted by one or more servers, such as a private cloud system. A pre-processing unit converts the raw multimodal input into a structed form so that an attention layer can give weights to features provided by the pre-processing unit according to their importance. The weighted extracted features may be provided to an actions predictor. The actions predictor generates the most suitable action based on the weighted extracted features generated by the feature extractor based on the multimodal inputs. After the most suitable action is performed, the interactive troubleshooting assistant considers new information from multimodal inputs so that the interactive troubleshooting assistant can provide the next recommended action. The interactive troubleshooting assistant may repeat these operations until the repair is completed.

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