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    • 1. 发明授权
    • Method for dialog management
    • 对话管理方法
    • US07167832B2
    • 2007-01-23
    • US10269502
    • 2002-10-11
    • Alicia AbellaAllen Louis Gorin
    • Alicia AbellaAllen Louis Gorin
    • G10L15/22G10L21/00
    • G10L15/22H04M3/4936H04M2203/355
    • A spoken dialog system and method having a dialog management module are disclosed. The dialog management module includes a plurality of dialog motivators for handling various operations during a spoken dialog. The dialog motivators comprise an error-handling, disambiguation, assumption, confirmation, missing information, and continuation. The spoken dialog system uses the assumption dialog motivator in either a-priori or a-posteriori modes. A-priori assumption is based on predefined requirements for the call flow and a-posteriori assumption can work with the confirmation dialog motivator to assume the content of received user input and confirm received user input.
    • 公开了一种具有对话管理模块的口语对话系统和方法。 对话管理模块包括多个对话激励器,用于在口语对话期间处理各种操作。 对话激励因素包括错误处理,消歧,假设,确认,缺失信息和延续。 口语对话系统以先验或后验模式使用假设对话激励因素。 先验假设基于呼叫流的预定义要求,并且后验假设可以与确认对话激励器一起工作以承担接收到的用户输入的内容并确认接收到的用户输入。
    • 3. 发明授权
    • Method for dialog management
    • 对话管理方法
    • US07403899B1
    • 2008-07-22
    • US11548899
    • 2006-10-12
    • Alicia AbellaAllen Louis Gorin
    • Alicia AbellaAllen Louis Gorin
    • G10L15/22G10L21/00
    • G10L15/22H04M3/4936H04M2203/355
    • A spoken dialog system and method having a dialog management module are disclosed. The dialog management module includes a plurality of dialog motivators for handling various operations during a spoken dialog. The dialog motivators comprise an error handling, disambiguation, assumption, confirmation, missing information, and continuation. The spoken dialog system uses the assumption dialog motivator in either a-priori or a-posteriori modes. A-priori assumption is based on predefined requirements for the call flow and a-posteriori assumption can work with the confirmation dialog motivator to assume the content of received user input and confirm received user input.
    • 公开了一种具有对话管理模块的口语对话系统和方法。 对话管理模块包括多个对话激励器,用于在口语对话期间处理各种操作。 对话激励因素包括错误处理,消歧,假设,确认,缺失信息和延续。 口语对话系统以先验或后验模式使用假设对话激励因素。 先验假设基于呼叫流的预定义要求,并且后验假设可以与确认对话激励器一起工作以承担接收到的用户输入的内容并确认接收到的用户输入。
    • 5. 发明申请
    • METHOD FOR DIALOG MANAGEMENT
    • 对话管理方法
    • US20080247519A1
    • 2008-10-09
    • US12140805
    • 2008-06-17
    • Alicia AbellaAllen Louis Gorin
    • Alicia AbellaAllen Louis Gorin
    • H04M1/64
    • G10L15/22H04M3/4936H04M2203/355
    • A spoken dialog system and method having a dialog management module are disclosed. The dialog management module includes a plurality of dialog motivators for handling various operations during a spoken dialog. The dialog motivators comprise an error handling, disambiguation, assumption, confirmation, missing information, and continuation. The spoken dialog system uses the assumption dialog motivator in either a-priori or a-posteriori modes. A-priori assumption is based on predefined requirements for the call flow and a-posteriori assumption can work with the confirmation dialog motivator to assume the content of received user input and confirm received user input.
    • 公开了一种具有对话管理模块的口语对话系统和方法。 对话管理模块包括多个对话激励器,用于在口语对话期间处理各种操作。 对话激励因素包括错误处理,消歧,假设,确认,缺失信息和延续。 口语对话系统以先验或后验模式使用假设对话激励因素。 先验假设基于呼叫流的预定义要求,并且后验假设可以与确认对话激励器一起工作以承担接收到的用户输入的内容并确认接收到的用户输入。
    • 6. 发明授权
    • System for dialog management
    • 对话管理系统
    • US07139717B1
    • 2006-11-21
    • US10269449
    • 2002-10-11
    • Alicia AbellaAllen Louis Gorin
    • Alicia AbellaAllen Louis Gorin
    • G10L15/22G10L21/00
    • G10L15/1822G10L15/22H04M3/4936
    • A spoken dialog system having a dialog management module is disclosed. The dialog management module includes a plurality of dialog motivators for handling various operations during a spoken dialog. The dialog motivators comprise error-handling, disambiguation, assumption, confirmation, missing information, and continuation. The spoken dialog system uses the assumption dialog motivator in either a-priori or a-posteriori modes. A-priori assumption is based on predefined requirements for the call flow and a-posteriori assumption can work with the confirmation dialog motivator to assume the content of received user input and confirm received user input.
    • 公开了一种具有对话管理模块的口语对话系统。 对话管理模块包括多个对话激励器,用于在口语对话期间处理各种操作。 对话动机包括错误处理,消歧,假设,确认,缺失信息和延续。 口语对话系统使用假设对话激励者在先验或后验模式。 先验假设基于呼叫流的预定义要求,并且后验假设可以与确认对话激励器一起工作以承担接收到的用户输入的内容并确认接收到的用户输入。
    • 8. 发明授权
    • Method and system for predicting problematic situations in automated dialog
    • 自动对话中预测问题情况的方法和系统
    • US07957970B1
    • 2011-06-07
    • US11562080
    • 2006-11-21
    • Allen Louis GorinIrene Langkilde GearyDiane Judith LitmanMarilyn Ann WalkerJeremy H. Wright
    • Allen Louis GorinIrene Langkilde GearyDiane Judith LitmanMarilyn Ann WalkerJeremy H. Wright
    • G10L15/22G10L21/00
    • H04M3/4936G10L15/1815G10L15/22
    • The invention concerns a system and method of predicting problematic dialogs in an automated dialog system based on the user's input communications. The method may include determining whether a probability of conducting a successful dialog with the user exceeds a first threshold. The successful dialog may be defined as a dialog exchange between an automated dialog system and the user that results in at least one of processing of the user's input communication and routing the user's input communication. The method may further operate such that if the first threshold is exceeded, further dialog is conducted with the user. Otherwise, the user may be directed to a human for assistance. In another possible embodiment, the method operates as above except that if the probability exceeds a second threshold, the second threshold being higher than the first, then further dialog is conducted with the user using the current dialog strategy. However, if the probability falls between a first threshold and a second threshold, the dialog strategy may be adapted in order to improve the chances of conducting a successful dialog with the user. This process may be cumulative. In particular, the first dialog exchange may be stored in a database. Then, a second dialog exchange is conducted with the user. As a result, a second determination is made as whether successful dialog can be conducted based on the stored first exchange and the current second exchanges. This cumulative process may continue using a third and fourth exchange, if necessary.
    • 本发明涉及一种基于用户的输入通信在自动对话系统中预测有问题的对话的系统和方法。 该方法可以包括确定与用户进行成功对话的概率是否超过第一阈值。 成功的对话可以被定义为在自动对话系统和用户之间的对话交换,其导致用户的输入通信的处理和路由用户的输入通信中的至少一个。 该方法可以进一步操作,使得如果超过第一阈值,则与用户进行进一步的对话。 否则,用户可能被指示给人以寻求帮助。 在另一个可能的实施例中,除了如果概率超过第二阈值,则第二阈值高于第一阈值,则使用当前对话策略进行另外的对话。 然而,如果概率落在第一阈值和第二阈值之间,则可以调整对话策略以便提高与用户进行成功对话的机会。 这个过程可能是累积的。 特别地,第一对话交换可以存储在数据库中。 然后,与用户进行第二次对话交换。 结果,进行第二确定,作为是否可以基于所存储的第一交换和当前的第二交换进行成功对话。 如有必要,此累积过程可能会继续使用第三次和第四次交换。