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1. 发明申请

US20140006438A1 VIRTUAL AGENT RESPONSE TO CUSTOMER INQUIRIES 有权
标题翻译：虚拟代理人对客户的查询
公开(公告)号：US20140006438A1
公开(公告)日：2014-01-02
申请号：US13534866
申请日：2012-06-27
申请人： Amit Singh , Amar Nageswaram , Mark Nicholas Studness
发明人： Amit Singh , Amar Nageswaram , Mark Nicholas Studness
IPC分类号： G06F17/30
CPC分类号： G06F17/30861 , G06F17/30864 , G06F17/3089
摘要： A system includes a resource database that stores resource information representing solutions to a plurality customer inquiries and a destination database that stores destination information identifying a plurality of online forums available via a communications network. Each online forum includes a thread having at least one user post. The system further includes a language processor in communication with the resource database and the destination database. The language processor associates the at least one user post with at least one of the plurality of customer inquiries and selects from the resource database at least one solution to the customer inquiry identified. The language processor further generates a new post in the online forum with content from the resource information responsive to the customer inquiry associated with the at least one user post.
摘要翻译：系统包括资源数据库，其存储表示多个客户查询的解决方案的资源信息，以及目的地数据库，其存储标识通过通信网络可用的多个在线论坛的目的地信息。每个在线论坛包括一个具有至少一个用户帖子的线程。该系统还包括与资源数据库和目的地数据库通信的语言处理器。所述语言处理器将所述至少一个用户职位与所述多个客户查询中的至少一个相关联，并且从所述资源数据库中选择所识别的所述客户查询的至少一个解决方案。所述语言处理器进一步在所述在线论坛中生成来自所述资源信息的内容的响应于与所述至少一个用户职位相关联的所述客户询问的新职位。

2. 发明授权

US09201960B2 Virtual agent response to customer inquiries 有权
标题翻译：虚拟代理响应客户查询
公开(公告)号：US09201960B2
公开(公告)日：2015-12-01
申请号：US13534866
申请日：2012-06-27
申请人： Amit Singh , Amar Nageswaram , Mark Nicholas Studness
发明人： Amit Singh , Amar Nageswaram , Mark Nicholas Studness
IPC分类号： G06F17/30
CPC分类号： G06F17/30861 , G06F17/30864 , G06F17/3089
摘要： A system includes a resource database that stores resource information representing solutions to a plurality customer inquiries and a destination database that stores destination information identifying a plurality of online forums available via a communications network. Each online forum includes a thread having at least one user post. The system further includes a language processor in communication with the resource database and the destination database. The language processor associates the at least one user post with at least one of the plurality of customer inquiries and selects from the resource database at least one solution to the customer inquiry identified. The language processor further generates a new post in the online forum with content from the resource information responsive to the customer inquiry associated with the at least one user post.
摘要翻译：系统包括资源数据库，其存储表示多个客户查询的解决方案的资源信息，以及目的地数据库，其存储标识通过通信网络可用的多个在线论坛的目的地信息。每个在线论坛包括一个具有至少一个用户帖子的线程。该系统还包括与资源数据库和目的地数据库通信的语言处理器。所述语言处理器将所述至少一个用户职位与所述多个客户查询中的至少一个相关联，并且从所述资源数据库中选择所识别的所述客户查询的至少一个解决方案。所述语言处理器进一步在所述在线论坛中生成来自所述资源信息的内容的响应于与所述至少一个用户职位相关联的所述客户询问的新职位。

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