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1. 发明申请

US20200028968A1 SYSTEM AND METHOD FOR FLEXIBLE ROUTING 审中-公开
公开(公告)号：US20200028968A1
公开(公告)日：2020-01-23
申请号：US16230516
申请日：2018-12-21
申请人： Avaya Inc.
发明人： Harsh V. Mendiratta , Tibor Lukac
IPC分类号： H04M3/523 , H04M3/51 , H04M3/493 , H04L29/06
摘要： A request to establish a communication session with a second communication device is received. The request to establish the communication session comprises one or more routing attributes for routing the communication session. The one or more routing attributes for routing the communication session are looked up in a dynamic routing framework. The communication session is routed to a third communication device or destination instead of the second communication device based on the one or more routing attributes and one or more rules defined in the dynamic routing framework. For example, the communication session is routed to a specific contact center queue based on the routing attribute instead of initially being routed to an Interactive Voice Response (IVR) system.

2. 发明申请

US20170289200A1 CALL PRESERVATION FOR MULTIPLE LEGS OF A CALL WHEN A PRIMARY SESSION MANAGER FAILS 审中-公开
公开(公告)号：US20170289200A1
公开(公告)日：2017-10-05
申请号：US15087769
申请日：2016-03-31
申请人： Avaya Inc.
发明人： Harsh V. Mendiratta , Tibor Lukac , Stephen Andrew Baker
IPC分类号： H04L29/06
CPC分类号： H04L65/1006 , H04L65/1069 , H04L65/1083 , H04L69/40
摘要： In response to a failure of a SIP dialog between a first communication endpoint and a first communication application (i.e., when a session manager fails), a first Session Initiation Protocol (SIP) INVITE with replaces header message received from the first communication endpoint. The first SIP INVITE with replaces header message comprises a Session Description Protocol (SDP) offer and a first request Universal Resource Identifier (URI) that identifies the first communication application. In response to receiving the first SIP INVITE with replaces header message, a second SIP INVITE with replaces header message is sent to a second communication application. The second SIP INVITE with replaces header message is used to reestablish all the SIP failed dialogs in order to reestablish the original communication session and reestablish the original media stream.

3. 发明授权

US09762628B2 Implementation of the semi-attended transfer in SIP for IP-multimedia subsystem environments 有权
公开(公告)号：US09762628B2
公开(公告)日：2017-09-12
申请号：US13770551
申请日：2013-02-19
申请人： Avaya Inc.
发明人： Milo{hacek over (s)} Pujić , Joel M. Ezell , Harsh V. Mendiratta
IPC分类号： H04L12/66 , H04L29/06 , H04M3/58 , H04M7/00 , H04M3/42
CPC分类号： H04L65/1083 , H04M3/42017 , H04M3/58 , H04M7/006
摘要： A communication system, method, and components are described. Specifically, a communication system having the ability to facilitate a semi-attended transfer in SIP for an IP-Multimedia Subsystem (IMS) environment is disclosed. The semi-attended transfer is possible even though one or more Back-to-Back User Agents are positioned between users engaged in the semi-attended transfer.

4. 发明申请

US20130212242A1 GLOBAL SESSION IDENTIFIER 有权
标题翻译：全球会议标识
公开(公告)号：US20130212242A1
公开(公告)日：2013-08-15
申请号：US13626066
申请日：2012-09-25
申请人： Avaya Inc.
发明人： Harsh V. Mendiratta , Gordon R. Brunson , Kurt Haserodt , Raji Chinnappa , Dale Worley
IPC分类号： G06F15/173
CPC分类号： H04L69/22 , H04L65/1006 , H04L65/1069 , H04L65/1093 , H04L65/403 , H04L67/146
摘要： Systems and methods are described for creating and managing Global Session Identifiers (GSIDs) for communication sessions. GSIDs provide a way to globally identify communication sessions including those communication sessions that have experienced one or more topology changes. The GSID may be considered a header itself or a value within a header and information contained within a GSID can be used to trace backwards through time to find the session segments that led up to (or exist concurrently to) a currently signaled session.
摘要翻译：描述了用于创建和管理通信会话的全局会话标识符（GSID）的系统和方法。 GSID提供了一种全球识别通信会话的方法，包括经历一次或多次拓扑变化的通信会话。 GSID可以被认为是头部本身或头部内的值，并且包含在GSID内的信息可以用于通过时间向后追踪以找到导致（或同时存在）当前发出信号的会话的会话段。

5. 发明申请

US20210152612A1 IP TOLERANCE AND SIGNALING INTERWORKING 有权
公开(公告)号：US20210152612A1
公开(公告)日：2021-05-20
申请号：US17161142
申请日：2021-01-28
申请人： Avaya Inc.
发明人： Tibor Lukac , Harsh V. Mendiratta
IPC分类号： H04L29/06 , H04L29/12 , H04L29/08
摘要： In an attempt to establish a communication session between a first communication entity and a second communication entity, a first message is received. For example, the first message may be a SIP INVITE message. A determination is made, based on a registration message from the first communication entity and/or the second communication entity, that at least one of the first communication entity or the second communication entity is Internet Protocol (IP) version intolerant. In response to determining that the at least one of the first communication entity or the second communication entity is IP version intolerant, one or more IP addresses are adapted in messages (e.g., the SIP INVITE message) for establishing the communication session. The adaption changes/removes the one or more IP addresses to a different IP version to ensure proper IP compatibility.

6. 发明授权

US10931720B2 IP tolerance and signaling interworking 有权
公开(公告)号：US10931720B2
公开(公告)日：2021-02-23
申请号：US15617605
申请日：2017-06-08
申请人： Avaya Inc.
发明人： Tibor Lukac , Harsh V. Mendiratta
IPC分类号： H04L29/06 , H04L29/12 , H04L29/08
摘要： In an attempt to establish a communication session between a first communication entity and a second communication entity, a first message is received. For example, the first message may be a SIP INVITE message. A determination is made, based on a registration message from the first communication entity and/or the second communication entity, that at least one of the first communication entity or the second communication entity is Internet Protocol (IP) version intolerant. In response to determining that the at least one of the first communication entity or the second communication entity is IP version intolerant, one or more IP addresses are adapted in messages (e.g., the SIP INVITE message) for establishing the communication session. The adaption changes/removes the one or more IP addresses to a different IP version to ensure proper IP compatibility.

7. 发明申请

US20170251105A1 EMERGENCY CALL BACK FOR REMOTE WORKERS 审中-公开
公开(公告)号：US20170251105A1
公开(公告)日：2017-08-31
申请号：US15053087
申请日：2016-02-25
申请人： Avaya Inc.
发明人： Manish Chatterjee , Purnendu Dhal , Harsh V. Mendiratta
IPC分类号： H04M3/51 , H04L12/46 , H04L29/08 , H04L29/06 , H04M3/523
CPC分类号： H04M3/5116 , H04L12/4641 , H04L12/4679 , H04L63/08 , H04L63/0876 , H04L65/1006 , H04L65/1069 , H04L65/80 , H04L69/326 , H04L69/40 , H04M3/42195 , H04M3/5231 , H04M2203/6054 , H04W4/90
摘要： A fingerprint is received from a communication endpoint. The fingerprint is based on a hardware identifier of the communication endpoint. For example the fingerprint may be based on a Media Access Control (MAC) address of the communication endpoint. A request for an emergency call from the communication endpoint is received that also includes the fingerprint. For instance, a user may initiate a 911 call from the communication endpoint. The emergency call is established. After the emergency call is disconnected, a request for an emergency call back is received. For example, if the emergency call prematurely disconnected, the emergency call back is initiated. The request for the emergency call back is routed to the communication endpoint based on the fingerprint to ensure that the emergency call is properly completed.

8. 发明申请

US20170251027A1 EMERGENCY CALL BACK FOR SESSION INITIATION PROTOCOL SESSIONS 有权
公开(公告)号：US20170251027A1
公开(公告)日：2017-08-31
申请号：US15053160
申请日：2016-02-25
申请人： Avaya Inc.
发明人： Harsh V. Mendiratta , Manish Chatterjee , Purnendu Dhal
IPC分类号： H04L29/06 , H04W76/02 , H04W4/22 , H04W36/00 , H04L29/12
CPC分类号： H04L65/1006 , H04L61/103 , H04L61/1529 , H04L61/6022 , H04W4/90 , H04W36/0011 , H04W76/18
摘要： An Address Resolution Protocol (ARP) process receives a first Internet Protocol (IP) address that is associated with a Media Access Control (MAC) address of a communication endpoint. A first Session Initiation Protocol (SIP) INVITE for an emergency call request is received from the communication endpoint. The ARP process receives a second IP address that is associated with the MAC address of the communication endpoint. A second SIP INVITE is received that is a request for an emergency call back. The second SIP INVITE is routed to the communication endpoint based on the second IP address associated with the MAC address of the communication endpoint to reestablish the emergency call with the communication endpoint.

9. 发明申请

US20170054755A1 SECURE POLICY MANAGER 审中-公开
标题翻译：安全政策经理
公开(公告)号：US20170054755A1
公开(公告)日：2017-02-23
申请号：US14832064
申请日：2015-08-21
申请人： Avaya Inc.
发明人： Harsh V. Mendiratta , Gordon R. Brunson , Rifaat Shekh-Yusef
IPC分类号： H04L29/06
CPC分类号： H04L63/20 , G06F21/57 , G06F21/629 , G06F2221/2111 , H04L63/107 , H04L63/1416 , H04L63/1441 , H04L63/205
摘要： An event that changes the security of a communication session between communication endpoints is determined. The event that changes the security of the communication session between the communication endpoints occurs after the communication session is established. For example, the event may be where a user has enabled a speakerphone. In response to determining the event that changes the security of the communication session between the communication endpoints, a message is sent to the communication endpoints that indicates a changed security level. The communication endpoints display the changed security level to the participants of the communication session. For example, the changed security level when the speakerphone is enabled may indicate that the communication session is now unsecure.
摘要翻译：确定在通信端点之间改变通信会话的安全性的事件。在通信会话建立之后发生通信端点之间的通信会话的安全性的事件。例如，事件可以是用户启用免提电话的地方。响应于确定改变通信端点之间的通信会话的安全性的事件，将消息发送到指示改变的安全级别的通信端点。通信端点将显示已更改的安全级别给通信会话的参与者。例如，扬声器启用时更改的安全级别可能表示通信会话现在不安全。

10. 发明授权

US09521169B2 SIP anchor points to populate common communication logs 有权
标题翻译： SIP锚点指向填充公共通信日志
公开(公告)号：US09521169B2
公开(公告)日：2016-12-13
申请号：US14586594
申请日：2014-12-30
申请人： Avaya Inc.
发明人： Robert E. Braudes , Gordon R. Brunson , Joel M. Ezell , Harsh V. Mendiratta
IPC分类号： H04L29/06 , H04L29/08
CPC分类号： H04L65/1066 , H04L65/1006 , H04L65/1083 , H04L67/22
摘要： The concept of a centralized communication log is provided. Anchor points, and specifically Session Initiation Protocol (SIP) anchor points, serve as a media and call control point that is established on a per-user basis which can then be leveraged by a communication log application. Such a communication log application is able to determine accurate and real-time communicant information for a communication session and populate a centralized communication log with the same. Such a communication log is, therefore, accurate with respect to multiple users in a system, highly available, and scaled horizontally.
摘要翻译：提供集中通信日志的概念。锚定点，特别是会话发起协议（SIP）锚点，用作基于每个用户建立的媒体和呼叫控制点，然后可以由通信日志应用来利用。这样的通信日志应用程序能够确定用于通信会话的准确和实时的通信者信息，并且填充具有该通信日志的集中通信日志。因此，这样的通信日志对于系统中的多个用户是准确的，高度可用的并且水平地缩放。

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