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1. 发明授权

US09256748B1 Visual based malicious activity detection 有权
标题翻译：基于视觉的恶意活动检测
公开(公告)号：US09256748B1
公开(公告)日：2016-02-09
申请号：US13829342
申请日：2013-03-14
申请人： CA, INC.
发明人： Carrie E. Gates , Gabriel M. Silberman , Maria C. Velez-Rojas , Serguei Mankovskii , Steven L. Greenspan
IPC分类号： H04N7/04 , G06F21/60
CPC分类号： G06F21/60 , G06F21/32
摘要： Methods for preventing the transmission of sensitive information to locations outside of a secure network by a person who has legitimate access to the sensitive information are described. In some embodiments, in order for an end user of a computing device to establish a secure connection with a secure network and access data stored on the secure network, a client application running on the computing device may be required by the secure network. The client application may monitor visual cues (e.g., facial expressions and gestures) associated with the end user, detect suspicious activity performed by the end user based on the visual cues, and in response to detecting suspicious activity may perform mitigating actions to prevent the transmission of sensitive information such as alerting human resources personnel or requiring authorization prior to sending information to locations outside of the secure network.
摘要翻译：描述了对具有合法访问敏感信息的人员防止敏感信息传输到安全网络之外的位置的方法。在一些实施例中，为了使计算设备的最终用户建立与安全网络的安全连接并访问存储在安全网络上的数据，安全网络可能需要在计算设备上运行的客户端应用程序。客户应用程序可以监视与最终用户相关联的视觉提示（例如，面部表情和手势），基于视觉提示检测最终用户执行的可疑活动，并且响应于检测可疑活动可以执行减轻动作以防止传输敏感信息，如提醒人力资源人员或在向安全网络之外的位置发送信息之前要求授权。

2. 发明申请

US20150281011A1 GRAPH DATABASE WITH LINKS TO UNDERLYING DATA 审中-公开
标题翻译： GRAPH数据库与数据链接相关
公开(公告)号：US20150281011A1
公开(公告)日：2015-10-01
申请号：US14242863
申请日：2014-04-01
申请人： CA, INC.
发明人： Carrie E. Gates , Steven L. Greenspan , Maria C. Velez-Rojas , Serguei Mankovskii
IPC分类号： H04L12/26 , H04L12/24
CPC分类号： H04L41/065
摘要： Methods for visualizing and accessing data associated with causal relationships between failures occurring within a networked computing environment are described. In some embodiments, a failure graph may be generated by a root cause identification tool that aggregates data from a plurality of performance management tools monitoring the networked computing environment. The aggregated data may include a plurality of alarms spanning multiple layers of the networked computing environment, as well as log file data. The root cause identification tool may generate a graphical representation of the failure graph including pointers to portions of the aggregated data supporting directed edges of the failure graph. The root cause identification tool may also provide a user interface for accessing the portions of the aggregated data pointed to by the various links within the failure graph.
摘要翻译：描述了用于可视化和访问与网络计算环境中发生的故障之间的因果关系相关联的数据的方法。在一些实施例中，可以由根本原因识别工具生成故障图，其聚合来自监视联网计算环境的多个性能管理工具的数据。聚合数据可以包括跨越联网计算环境的多个层的多个警报以及日志文件数据。根本原因识别工具可以生成故障图的图形表示，包括指向支持故障图的有向边的聚合数据的部分的指针。根本原因识别工具还可以提供用于访问由故障图中的各种链接指向的聚合数据的部分的用户界面。

3. 发明授权

US09716599B1 Automated assessment of organization mood 有权
公开(公告)号：US09716599B1
公开(公告)日：2017-07-25
申请号：US13829550
申请日：2013-03-14
申请人： CA, INC.
发明人： Carrie E. Gates , Gabriel M. Silberman , Maria C. Velez-Rojas , Serguei Mankovskii , Steven L. Greenspan
IPC分类号： G06F15/16 , H04L12/58 , G06Q10/06 , G06K9/00 , G06Q10/10 , G06F17/18
CPC分类号： H04L12/58 , G06F17/18 , G06K9/00302 , G06K9/00335 , G06Q10/063 , G06Q10/105
摘要： Methods for preventing the transmission of sensitive information to locations outside of a secure network by a person who has legitimate access to the sensitive information are described. In some embodiments, in order for an end user of a computing device to establish a secure connection with a secure network and access data stored on the secure network, a client application running on the computing device may be required by the secure network. The client application may monitor visual cues (e.g., facial expressions and gestures) associated with the end user, detect suspicious activity performed by the end user based on the visual cues, and in response to detecting suspicious activity may perform mitigating actions to prevent the transmission of sensitive information such as alerting human resources personnel or requiring authorization prior to sending information to locations outside of the secure network.

4. 发明授权

US09548886B2 Help desk ticket tracking integration with root cause analysis 有权
标题翻译：帮助台式机票追踪整合与根本原因分析
公开(公告)号：US09548886B2
公开(公告)日：2017-01-17
申请号：US14242866
申请日：2014-04-02
申请人： CA, INC.
发明人： Carrie E. Gates , Steven L. Greenspan , Maria C. Velez-Rojas , Serguei Mankovskii
IPC分类号： G06F11/00 , H04L12/24 , G06F11/07 , G06F11/30
CPC分类号： H04L41/0636 , G06F11/0709 , G06F11/079 , G06F11/30 , G06F11/3006 , G06F11/3058 , G06F11/3082 , G06F11/3419 , G06F11/3495 , G06F2201/86 , H04L41/065 , H04L41/0686 , H04L41/5074
摘要： Methods for automatically generating help desk tickets in response to detecting performance and/or availability issues that occur throughout multiple layers of a networked computing environment are described. In some embodiments, in response to detecting an alert corresponding with a performance issue affecting the networked computing environment, a root cause identification tool may aggregate a plurality of alarms from a plurality of performance management tools monitoring the networked computing environment, generate a failure graph associated with the performance issue, identify a first leaf node of the failure graph, determine a first remedy associated with the first leaf node, and automatically generate a help desk ticket corresponding with the first leaf node and the first remedy. The automatically generated help desk ticket may specify the failure associated with the first leaf node, the first remedy, a location associated with the first remedy, and an estimated time to fix the failure.
摘要翻译：描述了响应于检测在联网计算环境的多个层中发生的性能和/或可用性问题而自动生成帮助台票据的方法。在一些实施例中，响应于检测到对应于影响联网计算环境的性能问题的警报，根本原因识别工具可以聚集来自监视联网计算环境的多个性能管理工具中的多个警报，生成相关联的故障图在性能问题上，识别故障图的第一叶节点，确定与第一叶节点相关联的第一补救措施，并自动生成与第一叶节点和第一补救相对应的帮助台票。自动生成的帮助台票据可以指定与第一个叶节点相关联的故障，第一个补救措施，与第一个补救措施相关联的位置以及修复故障的估计时间。

5. 发明授权

US09276803B2 Role based translation of data 有权
标题翻译：基于角色的数据翻译
公开(公告)号：US09276803B2
公开(公告)日：2016-03-01
申请号：US14242867
申请日：2014-04-02
申请人： CA, INC.
发明人： Carrie E. Gates , Steven L. Greenspan , Maria C. Velez-Rojas , Serguei Mankovskii
IPC分类号： G06F11/00 , H04L12/24 , G06F11/07
CPC分类号： H04L41/0636 , G06F11/008 , G06F11/0769 , G06F11/079 , H04L41/065 , H04L41/0686
摘要： Methods for automatically generating a report in response to detecting performance and/or availability issues that occur throughout multiple layers of a networked computing environment based on a role of a target recipient of the report are described. In some embodiments, a failure graph may be generated by a root cause identification tool that aggregates data from a plurality of performance management tools monitoring the networked computing environment. The root cause identification tool may acquire a plurality of report templates, determine a first report template of the plurality of report templates based on the role associated with the target recipient, identify a set of variables or an ontology associated with the first report template, assign values to the set of variables using the failure graph, generate a first report based on the first report template, and output the first report to the target recipient.
摘要翻译：描述了响应于基于报告的目标接收者的角色在网络计算环境的多个层中发现的性能和/或可用性问题来自动生成报告的方法。在一些实施例中，可以由根本原因识别工具生成故障图，其聚合来自监视联网计算环境的多个性能管理工具的数据。根本原因识别工具可以获取多个报告模板，基于与目标接收者相关联的角色来确定多个报告模板的第一报告模板，识别一组变量或与第一报告模板相关联的本体，分配使用故障图表将值转换为变量集，根据第一个报告模板生成第一个报告，并将第一个报告输出到目标收件人。

6. 发明申请

US20150288558A1 ROLE BASED TRANSLATION OF DATA 有权
标题翻译：基于角色的数据翻译
公开(公告)号：US20150288558A1
公开(公告)日：2015-10-08
申请号：US14242867
申请日：2014-04-02
申请人： CA, INC.
发明人： Carrie E. Gates , Steven L. Greenspan , Maria C. Velez-Rojas , Serguei Mankovskii
IPC分类号： H04L12/24 , G06F11/07
CPC分类号： H04L41/0636 , G06F11/008 , G06F11/0769 , G06F11/079 , H04L41/065 , H04L41/0686
摘要： Methods for automatically generating a report in response to detecting performance and/or availability issues that occur throughout multiple layers of a networked computing environment based on a role of a target recipient of the report are described. In some embodiments, a failure graph may be generated by a root cause identification tool that aggregates data from a plurality of performance management tools monitoring the networked computing environment. The root cause identification tool may acquire a plurality of report templates, determine a first report template of the plurality of report templates based on the role associated with the target recipient, identify a set of variables or an ontology associated with the first report template, assign values to the set of variables using the failure graph, generate a first report based on the first report template, and output the first report to the target recipient.
摘要翻译：描述了响应于基于报告的目标接收者的角色在网络计算环境的多个层中发现的性能和/或可用性问题来自动生成报告的方法。在一些实施例中，可以由根本原因识别工具生成故障图，其聚合来自监视联网计算环境的多个性能管理工具的数据。根本原因识别工具可以获取多个报告模板，基于与目标接收者相关联的角色来确定多个报告模板的第一报告模板，识别一组变量或与第一报告模板相关联的本体，分配使用故障图表将值转换为变量集，根据第一个报告模板生成第一个报告，并将第一个报告输出到目标收件人。

7. 发明申请

US20150288557A1 HELP DESK TICKET TRACKING INTEGRATION WITH ROOT CAUSE ANALYSIS 有权
标题翻译：帮助桌面跟踪整合与根本原因分析
公开(公告)号：US20150288557A1
公开(公告)日：2015-10-08
申请号：US14242866
申请日：2014-04-02
申请人： CA, INC.
发明人： Carrie E. Gates , Steven L. Greenspan , Maria C. Velez-Rojas , Serguei Mankovskii
IPC分类号： H04L12/24 , G06F11/07
CPC分类号： H04L41/0636 , G06F11/0709 , G06F11/079 , G06F11/30 , G06F11/3006 , G06F11/3058 , G06F11/3082 , G06F11/3419 , G06F11/3495 , G06F2201/86 , H04L41/065 , H04L41/0686 , H04L41/5074
摘要： Methods for automatically generating help desk tickets in response to detecting performance and/or availability issues that occur throughout multiple layers of a networked computing environment are described. In some embodiments, in response to detecting an alert corresponding with a performance issue affecting the networked computing environment, a root cause identification tool may aggregate a plurality of alarms from a plurality of performance management tools monitoring the networked computing environment, generate a failure graph associated with the performance issue, identify a first leaf node of the failure graph, determine a first remedy associated with the first leaf node, and automatically generate a help desk ticket corresponding with the first leaf node and the first remedy. The automatically generated help desk ticket may specify the failure associated with the first leaf node, the first remedy, a location associated with the first remedy, and an estimated time to fix the failure.
摘要翻译：描述了响应于检测在联网计算环境的多个层中发生的性能和/或可用性问题而自动生成帮助台票据的方法。在一些实施例中，响应于检测到对应于影响联网计算环境的性能问题的警报，根本原因识别工具可以聚集来自监视联网计算环境的多个性能管理工具中的多个警报，生成相关联的故障图在性能问题上，识别故障图的第一叶节点，确定与第一叶节点相关联的第一补救措施，并自动生成与第一叶节点和第一补救相对应的帮助台票。自动生成的帮助台票据可以指定与第一个叶节点相关联的故障，第一个补救措施，与第一个补救措施相关联的位置以及修复故障的估计时间。

8. 发明授权

US09497072B2 Identifying alarms for a root cause of a problem in a data processing system 有权
标题翻译：识别数据处理系统中出现问题根本原因的警报
公开(公告)号：US09497072B2
公开(公告)日：2016-11-15
申请号：US14242861
申请日：2014-04-01
申请人： CA, INC.
发明人： Carrie E. Gates , Steven L. Greenspan , Maria C. Velez-Rojas , Serguei Mankovskii
IPC分类号： G06F11/00 , H04L12/24 , G06F11/07 , G06F11/30
CPC分类号： H04L41/065 , G06F11/0709 , G06F11/079 , G06F11/30 , H04L41/0631 , H04L41/0636 , H04L41/22 , H04L43/045
摘要： Methods for monitoring a networked computing environment and for consolidating multiple alarms under a single root cause are described. In some embodiments, in response to detecting an alert corresponding with a performance issue in a networked computing environment, a root cause identification tool may aggregate a plurality of alarms from a plurality of performance management tools monitoring the networked computing environment. The root cause identification tool may then generate a failure graph associated with the performance issue based on the plurality of alarms, determine a first set of leaf nodes of the failure graph, determine a first chain of failures based on the first set of leaf nodes, suppress (or hide) alarms that are not associated with the first chain of failures, and output a consolidated alarm associated with the first chain of failures.
摘要翻译：描述了在单个根本原因下监视联网计算环境和整合多个警报的方法。在一些实施例中，响应于检测到与网络计算环境中的性能问题相对应的警报，根本原因识别工具可以聚合来自监视联网计算环境的多个性能管理工具中的多个警报。然后，根本原因识别工具可以基于多个警报产生与性能问题相关联的故障图，确定故障图的第一组叶节点，基于第一组叶节点确定第一个故障链，抑制（或隐藏）与第一个故障链无关的报警，并输出与第一个故障链相关联的综合报警。

9. 发明授权

US09041766B1 Automated attention detection 有权
标题翻译：自动注意力检测
公开(公告)号：US09041766B1
公开(公告)日：2015-05-26
申请号：US13829621
申请日：2013-03-14
申请人： CA, INC.
发明人： Carrie E. Gates , Gabriel M. Silberman , Maria C. Velez-Rojas , Serguei Mankovskii , Steven L. Greenspan
IPC分类号： H04N7/15 , H04N7/14
CPC分类号： H04N7/15
摘要： Methods for providing feedback information regarding a person's focus of attention during a live video communication are described. The live video communication may comprise a live video conference. The feedback information may correspond with non-verbal cues such as who a speaking person is looking at when they are speaking and whether a listener is paying attention to the speaking person. In some embodiments, a dominant speaker in a live video conference may be determined and a live video stream that is being viewed by the dominant speaker may be identified. An identification of the live video stream may be transmitted to computing devices associated with other participants in the live video conference. Images associated with the live video stream being displayed to the other participants may be highlighted, enlarged, or moved to a different location on displays used by the other participants.
摘要翻译：描述在实时视频通信期间提供关于人的关注焦点的反馈信息的方法。实时视频通信可以包括实时视频会议。反馈信息可以与非口头提示相对应，例如在说话时谁在看什么，以及听众是否注意说话的人。在一些实施例中，可以确定实时视频会议中的主要扬声器，并且可以识别主要扬声器正在观看的直播视频流。实时视频流的识别可以发送到与实时视频会议中的其他参与者相关联的计算设备。与正在显示的其他参与者的实况视频流相关联的图像可以被其他参与者使用的显示器上的高亮显示，放大或移动到不同位置。

10. 发明授权

US08887300B1 Automated message transmission prevention based on a physical reaction 有权
标题翻译：基于物理反应的自动消息传输预防
公开(公告)号：US08887300B1
公开(公告)日：2014-11-11
申请号：US13829497
申请日：2013-03-14
申请人： CA, Inc.
发明人： Carrie E. Gates , Gabriel M. Silberman , Maria C. Velez-Rojas , Serguei Mankovskii , Steven L. Greenspan
IPC分类号： H04L29/06 , H04L9/32 , G06F21/32 , H04L9/08
CPC分类号： H04L63/10 , G06F21/32 , G06F21/554 , G06F21/606 , H04L9/0866 , H04L9/3231 , H04L63/14
摘要： Methods for preventing the transmission of sensitive information to locations outside of a secure network by a person who has legitimate access to the sensitive information are described. In some embodiments, in order for an end user of a computing device to establish a secure connection with a secure network and access data stored on the secure network, a client application running on the computing device may be required by the secure network. The client application may monitor visual cues (e.g., facial expressions and gestures) associated with the end user, detect suspicious activity performed by the end user based on the visual cues, and in response to detecting suspicious activity may perform mitigating actions to prevent the transmission of sensitive information such as alerting human resources personnel or requiring authorization prior to sending information to locations outside of the secure network.
摘要翻译：描述了对具有合法访问敏感信息的人员防止敏感信息传输到安全网络之外的位置的方法。在一些实施例中，为了使计算设备的最终用户建立与安全网络的安全连接并访问存储在安全网络上的数据，安全网络可能需要在计算设备上运行的客户端应用程序。客户应用程序可以监视与最终用户相关联的视觉提示（例如，面部表情和手势），基于视觉提示检测最终用户执行的可疑活动，并且响应于检测可疑活动可以执行减轻动作以防止传输敏感信息，如提醒人力资源人员或在向安全网络之外的位置发送信息之前要求授权。

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