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    • 3. 发明申请
    • SYSTEM AND METHOD FOR UNIFIED CUSTOMER COMMUNICATIONS
    • 用于统一客户通信的系统和方法
    • US20140172740A1
    • 2014-06-19
    • US13720243
    • 2012-12-19
    • HARTFORD FIRE INSURANCE COMPANY
    • Darin Wayne McCormickTodd PurcellVictoria F. AlbertMark S. CashmanHolly Sebrell CondonJeffrey J. RyanVikas Sachdeva
    • G06Q30/02
    • G06Q30/0281G06Q40/08
    • A publishing system and method for distributing electronic and paper documents for multiple financial service products is disclosed. The system includes a memory device configured to store policy information for the multiple financial service products associated with each of a plurality of clients to store communication settings for each of the multiple financial service products, the communication settings including contact information and notification preferences, and to store document templates. The system includes a processor configured to process a request for generating notification/alert documents, to generate notification/alert documents by modifying the document templates based on the policy information and communication settings and to store the notification/alert documents in the memory device, and to determine whether the notification/alert documents were not received or received in error. The system includes a transmitter configured to transmit the notification/alert documents based on the communication settings.
    • 披露了多种金融服务产品分发​​电子纸和纸质文件的出版系统和方法。 该系统包括:存储器装置,被配置为存储与多个客户端中的每一个相关联的多个金融服务产品的策略信息,以存储多个金融服务产品中的每一个的通信设置,所述通信设置包括联系人信息和通知偏好,以及 存储文档模板。 该系统包括:处理器,被配置为处理用于生成通知/警报文档的请求,以通过基于策略信息和通信设置修改文档模板来生成通知/警报文档,并将通知/警报文档存储在存储设备中;以及 以确定通知/警报文档是否没有被接收或接收错误。 该系统包括被配置为基于通信设置发送通知/警报文档的发射机。