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1. 发明授权

US09530139B2 Evaluation of voice communications 有权
公开(公告)号：US09530139B2
公开(公告)日：2016-12-27
申请号：US14990393
申请日：2016-01-07
申请人： III Holdings 1, LLC
发明人： Chin H. Khor , Marcel Leyva , Vernon Marshall
IPC分类号： G06Q30/00 , G10L25/48 , G06Q30/02 , G10L17/26 , G10L17/00 , G10L17/02 , G10L25/63 , H04M3/22 , H04M3/51
CPC分类号： H04M3/5175 , G06Q30/016 , G06Q30/02 , G10L17/00 , G10L17/02 , G10L17/26 , G10L25/48 , G10L25/63 , H04M3/2281 , H04M3/51 , H04M2201/18 , H04M2201/40 , H04M2201/41 , H04M2203/301 , H04M2203/401
摘要： One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

2. 发明申请

US20160117684A1 EVALUATION OF VOICE COMMUNICATIONS 有权
公开(公告)号：US20160117684A1
公开(公告)日：2016-04-28
申请号：US14990393
申请日：2016-01-07
申请人： III Holdings 1, LLC
发明人： Chin H. Khor , Marcel Leyva , Vernon Marshall
IPC分类号： G06Q30/00 , G06Q30/02 , G10L17/26 , H04M3/51 , G10L25/63 , G10L17/02
CPC分类号： H04M3/5175 , G06Q30/016 , G06Q30/02 , G10L17/00 , G10L17/02 , G10L17/26 , G10L25/48 , G10L25/63 , H04M3/2281 , H04M3/51 , H04M2201/18 , H04M2201/40 , H04M2201/41 , H04M2203/301 , H04M2203/401
摘要： One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

3. 发明申请

US20170111504A1 EVALUATION OF VOICE COMMUNICATIONS 审中-公开
公开(公告)号：US20170111504A1
公开(公告)日：2017-04-20
申请号：US15390651
申请日：2016-12-26
申请人： III Holdings 1, LLC
发明人： Chin H. Khor , Marcel Leyva , Vernon Marshall
IPC分类号： H04M3/51 , G10L17/02 , G10L17/26 , G10L25/63
CPC分类号： H04M3/5175 , G06Q30/016 , G06Q30/02 , G10L17/00 , G10L17/02 , G10L17/26 , G10L25/48 , G10L25/63 , H04M3/2281 , H04M3/51 , H04M2201/18 , H04M2201/40 , H04M2201/41 , H04M2203/301 , H04M2203/401
摘要： One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

4. 发明申请

US20150317641A1 EVALUATION OF VOICE COMMUNICATIONS 有权
标题翻译：语音通信评估
公开(公告)号：US20150317641A1
公开(公告)日：2015-11-05
申请号：US14733765
申请日：2015-06-08
申请人： III HOLDINGS 1, LLC
发明人： Chin H. Khor , Marcel Leyva , Vernon Marshall
IPC分类号： G06Q30/00 , G10L25/48
CPC分类号： H04M3/5175 , G06Q30/016 , G06Q30/02 , G10L17/00 , G10L17/02 , G10L17/26 , G10L25/48 , G10L25/63 , H04M3/2281 , H04M3/51 , H04M2201/18 , H04M2201/40 , H04M2201/41 , H04M2203/301 , H04M2203/401
摘要： One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.
摘要翻译：一对多呼叫者的单词和/或语音打印与已知的单词和/或语音打印进行比较，以识别它们之间的任何实质的匹配。当客户与特定实体（例如客户服务中心）通信时，系统记录实时呼叫，包括客户和代理人的声音。系统分割录音以提取不同的单词，如愤怒的话。该系统还可以划分客户语音的至少一部分以创建音调简档，并且将用于网络传输的分段单词和音调配置文件格式化成服务器。服务器将客户的单词和/或音调配置文件与存储在数据库上的多个已知单词和/或音调配置文件进行比较，以确定任何实质的匹配。任何比赛的识别可以用于各种目的，例如提供代表性反馈或客户跟进。

5. 发明授权

US09240013B2 Evaluation of voice communications 有权
公开(公告)号：US09240013B2
公开(公告)日：2016-01-19
申请号：US14733765
申请日：2015-06-08
申请人： III HOLDINGS 1, LLC
发明人： Chin H. Khor , Marcel Leyva , Vernon Marshall
IPC分类号： H04M1/64 , G06Q30/00 , G10L25/48
CPC分类号： H04M3/5175 , G06Q30/016 , G06Q30/02 , G10L17/00 , G10L17/02 , G10L17/26 , G10L25/48 , G10L25/63 , H04M3/2281 , H04M3/51 , H04M2201/18 , H04M2201/40 , H04M2201/41 , H04M2203/301 , H04M2203/401
摘要： One-to-many comparisons of callers' words and/or voice prints with known words and/or voice prints to identify any substantial matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract different words, such as words of anger. The system may also segment at least a portion of the customer's voice to create a tone profile, and it formats the segmented words and tone profiles for network transmission to a server. The server compares the customer's words and/or tone profiles with multiple known words and/or tone profiles stored on a database to determine any substantial matches. The identification of any matches may be used for a variety of purposes, such as providing representative feedback or customer follow-up.

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