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    • 1. 发明申请
    • AUDIO ARCHIVE GENERATION AND PRESENTATION
    • 音频存档生成和演示
    • US20150215458A1
    • 2015-07-30
    • US14682171
    • 2015-04-09
    • International Business Machines Corporation
    • Fan Ping MENGYong QINQin SHIZhi Wei SHUANG
    • H04M3/493H04M3/51
    • H04M3/4936H04M3/42221H04M3/5166H04M2203/2011
    • A method, information processing system, and computer program storage product for automatically generating auditory archives in a customer service environment are disclosed. A communication link with an end user is established. An information form is retrieved. The information form includes at least a category choice information set and at least one audio recoding information set. The end user is prompted to answer a set of questions based on information in the information form. A data set associated with each answer to each question in the set of questions given by the end user is stored. The data is stored under a set of fields corresponding to a question. Each data set stored under the set of fields for each question in the set of questions are combined with each other. An audio archive file is generated including the data sets that have been combined.
    • 公开了一种在客户服务环境中自动生成听觉档案的方法,信息处理系统和计算机程序存储产品。 建立与终端用户的通信链路。 检索一个信息表单。 所述信息表格至少包括类别选择信息集和至少一个音频重新编码信息集。 提示最终用户基于信息表单中的信息来回答一组问题。 存储与最终用户给出的一组问题中的每个问题的每个答案相关联的数据集。 数据存储在与问题相对应的一组字段下。 存储在该组问题中的每个问题的字段集下的每个数据集彼此组合。 生成包括已组合的数据集的音频档案文件。