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1. 发明授权

US09699309B2 Systems and methods of processing inbound calls 有权
公开(公告)号：US09699309B2
公开(公告)日：2017-07-04
申请号：US14827620
申请日：2015-08-17
申请人： Invoca, Inc.
发明人： Jason S. Spievak , Colin D. Kelley , Victor Borda
IPC分类号： H04M3/436 , H04M3/22
CPC分类号： H04M3/436 , H04M3/2281
摘要： Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected.

2. 发明申请

US20150379562A1 METHODS AND SYSTEMS FOR ROUTING CALLS 有权
标题翻译：路由呼叫的方法和系统
公开(公告)号：US20150379562A1
公开(公告)日：2015-12-31
申请号：US14847876
申请日：2015-09-08
申请人： Invoca, Inc.
发明人： Jason S. Spievak , Colin D. Kelley , David S. Trandal
IPC分类号： G06Q30/02 , H04M3/51 , H04M7/00
CPC分类号： G06Q30/0246 , G06Q10/0639 , G06Q10/10 , G06Q30/0202 , G06Q30/0275 , H04M3/4878 , H04M3/51 , H04M3/5158 , H04M3/5175 , H04M3/5191 , H04M7/003
摘要： An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.
摘要翻译：描述使用数据处理和数据/语音网络的在线和离线通信处理和跟踪。来自电话号码池的电话地址将自动分配给第一个实体。确定并记录通话质量评级。在与至少一个网络耦合的呼叫桥接系统处接收来自指向电话地址的呼叫者的呼叫，其中呼叫与呼叫信令信息相关联。至少部分地基于与呼叫者呼叫相关联的呼叫质量，呼叫呼叫被分配给呼叫队列中的第一个位置。从呼叫桥接系统生成出站呼叫，并将入站和出站呼叫桥接。将桥接呼叫的一个或多个参数与通话质量评级进行比较。记录关于与实体标识符相关联的呼叫的成功桥接的指示。

3. 发明申请

US20150213512A1 METHODS AND SYSTEMS FOR ROUTING CALLS IN A MARKETING CAMPAIGN 有权
标题翻译：在市场营销中发送呼叫的方法和系统
公开(公告)号：US20150213512A1
公开(公告)日：2015-07-30
申请号：US14680994
申请日：2015-04-07
申请人： Invoca, Inc.
发明人： Jason S. Spievak , David S. Trandal , Victor Borda
IPC分类号： G06Q30/02 , H04M3/493 , H04M3/42 , H04M7/00
CPC分类号： G06Q30/0275 , G06Q30/0202 , G06Q30/0246 , H04M3/4878 , H04M3/493 , H04M3/51 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5191
摘要： An online and offline communication processing and tracking system using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first customer prospect communication. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is routed to entity placing a bid on the caller call. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged.
摘要翻译：描述了使用数据处理和数据/语音网络的在线和离线通信处理和跟踪系统。来自电话地址号码池的电话地址被自动分配给第一个客户潜在客户通信。确定并记录通话质量评级。在与至少一个网络耦合的呼叫桥接系统处接收来自指向电话地址的呼叫者的呼叫，其中呼叫与呼叫信令信息相关联。至少部分地基于与呼叫者呼叫相关联的呼叫质量，呼叫者呼叫被路由到在呼叫者呼叫上投标的实体。从呼叫桥接系统生成出站呼叫，并将入站和出站呼叫桥接。

4. 发明申请

US20140058831A1 METHODS AND SYSTEMS FOR PROCESSING AND MANAGING TELEPHONIC COMMUNICATIONS 有权
标题翻译：用于处理和管理电话通信的方法和系统
公开(公告)号：US20140058831A1
公开(公告)日：2014-02-27
申请号：US14069152
申请日：2013-10-31
申请人： Invoca, Inc.
发明人： Robert J. Duva , Colin D. Kelley , Jason S. Spievak , David S. Trandal
IPC分类号： G06Q30/02
CPC分类号： G06Q30/0246 , H04M3/4878 , H04M3/51 , H04M3/5175
摘要： An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.
摘要翻译：描述使用数据处理和数据/语音网络的在线和离线通信处理和跟踪。来自电话号码池的电话地址将自动分配给第一个实体。确定并记录通话质量评级。在与至少一个网络耦合的呼叫桥接系统处接收来自指向电话地址的呼叫者的呼叫，其中呼叫与呼叫信令信息相关联。至少部分地基于与呼叫者呼叫相关联的呼叫质量，呼叫呼叫被分配给呼叫队列中的第一位置。从呼叫桥接系统生成出站呼叫，并将入站和出站呼叫桥接。将桥接呼叫的一个或多个参数与通话质量评级进行比较。记录关于与实体标识符相关联的呼叫的成功桥接的指示。

5. 发明授权

US09961198B2 Processing unwanted calls 有权
公开(公告)号：US09961198B2
公开(公告)日：2018-05-01
申请号：US15639846
申请日：2017-06-30
申请人： Invoca, Inc.
发明人： Jason S. Spievak , Colin D. Kelley , Victor Borda
IPC分类号： H04M3/436 , H04M3/22
CPC分类号： H04M3/436 , H04M3/2281
摘要： Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected.

6. 发明授权

US09292861B2 Methods and systems for routing calls 有权
标题翻译：路由呼叫的方法和系统
公开(公告)号：US09292861B2
公开(公告)日：2016-03-22
申请号：US14847876
申请日：2015-09-08
申请人： Invoca, Inc.
发明人： Jason S. Spievak , Colin D. Kelley , David S. Trandal
IPC分类号： H04M3/00 , H04M5/00 , G06Q30/02 , H04M7/00 , H04M3/51
CPC分类号： G06Q30/0246 , G06Q10/0639 , G06Q10/10 , G06Q30/0202 , G06Q30/0275 , H04M3/4878 , H04M3/51 , H04M3/5158 , H04M3/5175 , H04M3/5191 , H04M7/003
摘要： An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.
摘要翻译：描述使用数据处理和数据/语音网络的在线和离线通信处理和跟踪。来自电话号码池的电话地址将自动分配给第一个实体。确定并记录通话质量评级。在与至少一个网络耦合的呼叫桥接系统处接收来自指向电话地址的呼叫者的呼叫，其中呼叫与呼叫信令信息相关联。至少部分地基于与呼叫者呼叫相关联的呼叫质量，呼叫呼叫被分配给呼叫队列中的第一个位置。从呼叫桥接系统生成出站呼叫，并将入站和出站呼叫桥接。将桥接呼叫的一个或多个参数与通话质量评级进行比较。记录关于与实体标识符相关联的呼叫的成功桥接的指示。

7. 发明申请

US20150358459A1 SYSTEMS AND METHODS OF PROCESSING INBOUND CALLS 有权
标题翻译：系统和处理方法
公开(公告)号：US20150358459A1
公开(公告)日：2015-12-10
申请号：US14827620
申请日：2015-08-17
申请人： Invoca, Inc.
发明人： Jason S. Spievak , Colin D. Kelley , Victor Borda
IPC分类号： H04M3/436 , H04M3/22
CPC分类号： H04M3/436 , H04M3/2281
摘要： Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected.
摘要翻译：披露了减少欺诈或垃圾电话影响的方法和系统。接收对第一电话地址的一个或多个呼叫，第一电话地址当前未与客户潜在客户的通信相关联。存储与在第一电话地址与第一通信关联之前接收到的呼叫相关联的呼叫方电话地址。然后第一个电话地址与第一个通信相关联。接收到第一个电话地址的第一个呼叫。在应答第一呼叫之前，并且至少部分地响应于确定第一呼叫的主叫方电话地址与先前存储的呼叫方电话地址中的一个相对应的确定，第一呼叫被识别为垃圾邮件或其他不期望的呼叫候选，可能被拒绝。

8. 发明授权

US09621729B2 Methods and systems for data transfer and campaign management 有权
公开(公告)号：US09621729B2
公开(公告)日：2017-04-11
申请号：US15226808
申请日：2016-08-02
申请人： Invoca, Inc.
发明人： Jason S. Spievak , Colin D. Kelley , David S. Trandal
IPC分类号： H04M3/00 , H04M5/00 , H04M3/51 , H04L29/08 , H04M7/00 , H04M3/42 , G06Q30/02 , G06Q50/00 , H04M3/487 , H04M3/493
CPC分类号： H04M3/5191 , G06Q30/0202 , G06Q30/0246 , G06Q30/0269 , G06Q30/0275 , G06Q50/01 , H04L67/02 , H04M3/42042 , H04M3/42195 , H04M3/4878 , H04M3/493 , H04M3/51 , H04M3/5175 , H04M3/5183 , H04M7/003 , H04M2203/1058 , H04M2203/655
摘要： An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.

9. 发明授权

US09438733B2 Methods and systems for data transfer and campaign management 有权
公开(公告)号：US09438733B2
公开(公告)日：2016-09-06
申请号：US15053221
申请日：2016-02-25
申请人： Invoca, Inc.
发明人： Jason S. Spievak , Colin D. Kelley , David S. Trandal
IPC分类号： H04M3/00 , H04M5/00 , H04M3/51 , H04L29/08 , H04M7/00 , H04M3/42 , G06Q30/02 , G06Q50/00
CPC分类号： H04M3/5191 , G06Q30/0202 , G06Q30/0246 , G06Q30/0269 , G06Q30/0275 , G06Q50/01 , H04L67/02 , H04M3/42042 , H04M3/42195 , H04M3/4878 , H04M3/493 , H04M3/51 , H04M3/5175 , H04M3/5183 , H04M7/003 , H04M2203/1058 , H04M2203/655
摘要： An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first entity. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is assigned to a first location in a call queue. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged. One or more parameters of the bridged call are compared to the call quality rating. An indication is recorded regarding the successful bridging of the calls in association with an entity identifier.

10. 发明授权

US09171322B2 Methods and systems for routing calls in a marketing campaign 有权
标题翻译：在营销活动中路由呼叫的方法和系统
公开(公告)号：US09171322B2
公开(公告)日：2015-10-27
申请号：US14680994
申请日：2015-04-07
申请人： Invoca, Inc.
发明人： Jason S. Spievak , David S. Trandal , Victor Borda
IPC分类号： H04M3/00 , H04M5/00 , G06Q30/02 , H04M7/00 , H04M3/493 , H04M3/42 , H04M3/487 , H04M3/51
CPC分类号： G06Q30/0275 , G06Q30/0202 , G06Q30/0246 , H04M3/4878 , H04M3/493 , H04M3/51 , H04M3/5158 , H04M3/5175 , H04M3/5183 , H04M3/5191
摘要： An online and offline communication processing and tracking system using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned to a first customer prospect communication. A call quality rating is determined and recorded. A call from a caller directed to the phone address is received at a call bridging system coupled to at least one network, wherein the call is associated with call signaling information. Based at least in part on the call quality associated with the caller call, the caller call is routed to entity placing a bid on the caller call. An outbound call is generated from the call bridging system and the inbound and the outbound calls are bridged.
摘要翻译：描述了使用数据处理和数据/语音网络的在线和离线通信处理和跟踪系统。来自电话地址号码池的电话地址被自动分配给第一个客户潜在客户通信。确定并记录通话质量评级。在与至少一个网络耦合的呼叫桥接系统处接收来自指向电话地址的呼叫者的呼叫，其中呼叫与呼叫信令信息相关联。至少部分地基于与呼叫者呼叫相关联的呼叫质量，呼叫者呼叫被路由到在呼叫者呼叫上投标的实体。从呼叫桥接系统生成出站呼叫，并将入站和出站呼叫桥接。

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